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Stores > Zenni Optical

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  • Zenni Optical Zenni Optical Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.22/10 9.22/10
    Chance of future purchase: Rating 9.23/10 9.23/10
    Shipping & packaging: Rating 8.86/10 8.86/10
    Customer service: Rating 8.91/10 8.91/10
    Return/Replacement policy: Rating 8.60/10 8.60/10

74,349 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-07-24

Too good too be true

"I've had really good experiences ordering from zenni!! But the best part is, how affordable the glasses are... the quality is better than I expected it too be... I had no problems with my glasses or with ordering... 100% problem free! "


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Verified Customer
Rating 6/10
3/5
2016-07-24

Not bad

"The glasses Just use for driving car"


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Verified Customer
Rating 8/10
4/5
2016-07-24

"Very happy with my new glasses"


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Verified Customer
Rating 8/10
4/5
2016-07-24

"I would like a speedy turn around time instead of 3 weeks."


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Verified Customer
Rating 4/10
2/5
2016-07-24

GREAT PRICE - QUALITY INADEQUATE

"Of course, you get glasses at a great price and many styles from which to choose. The bifocal part of the glasses are, for me, always not aligned properly. The glasses must be physically manipulated in order to read.

Also, I find the website to be too difficult to navigate.
"


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Verified Customer
Rating 4/10
2/5
2016-07-24

Not impressed

"First the glasses don't seem to be the right prescription. My vision with them on is blurry hard to read with them, not comfortable. So I doubt I will use them. Second the courier company could have left the glasses in my mailbox. Save me the hassle of going to their office to pick it up. So I'm not impressed with my Zenni experience."


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Verified Customer
Rating 2/10
1/5
2016-07-24

4 eye problem

"For some reason I can't get my lens clean"


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Verified Customer
Rating 10/10
5/5
2016-07-24

Awesome Specs and Service

"Thank you Zenni for being so helpful. Excellent customer service and product! "


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Verified Customer
Rating 4/10
2/5
2016-07-24

The enchantment is wearing off

"My first order was exciting... but the frames didn't quite fit my face. The 2nd order was worse! They sat with my glasses done for a week before mailing them!!!! A WEEK! Not acceptable... they also would not allow me to put my exact prescription in. So, no surprise, my glasses are not quite right. Ugh!
This site might be good for people with simple prescriptions... not me.
"


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Verified Customer
Rating 8/10
4/5
2016-07-24

"In addition to a delay in their production, my glasses got caught in the threatened postal strike. I had to phone and emai numerous times to find out what was happening. Zenni staff didn't always follow up when they promised they would.
My glasses finally came and I love them. I will probably order from Zenni again in spite of the fact that it was a very unpleasant process to get them this time.
"


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Verified Customer
Rating 10/10
5/5
2016-07-24

Best Website Ever!

"This is the best eyeglass site ever. Very affordable,stylish, and fast shipping. I have been receiving compliments and everything and then i tell them the price and they are shocked.! Definitely will buy again."


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Verified Customer
Rating 10/10
5/5
2016-07-24

"Easy to select with uploaded pictures"


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Verified Customer
Rating 8/10
4/5
2016-07-24

good glasses

"The glasses appear to be fine so far. I have only had them about 3 weeks so durability is still to be decided. It was great to get the right size frames rather than just what was in stock at the local optical shop though I have had to prevail upon the local shop to adjust the frames. The cost differential was sufficient to make me return if the frames hold up as they should."


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Verified Customer
Rating 10/10
5/5
2016-07-24

Very Satisfied

"Ordering was easy and both frames and lenses seem to be of very good quality."


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Verified Customer
Rating 10/10
5/5
2016-07-24

Mamacheds

"We have ordered 3 times.now for 2 different RXs. We always get our new glasses fast and perfect. Love the price and how efficiency of Zenni. Plus our glasses are styling! "


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Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,536 merchant members.