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Stores > Zenni Optical
  • Zenni Optical Zenni Optical Elite Status
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    • option not available Visa / Mastercard
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    Shipping options

    • option not available UPS Ground
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    Online Ordering

    • option not available Online Ordering
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    Other

    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing --/10
    Chance of future purchase: --/10
    Shipping & packaging: --/10
    Customer service: --/10
    Return/Replacement policy: --/10
Voice your opinion! Review Zenni Optical by clicking a star below.
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Verified Customer
Rating 2/10
1/5
2017-08-16

Cheap product, bad customer service

"Both nose peices fell off the glasses, not the plastic but the actual metal. Customer service would do nothing but tell me to re purchase the same frame."


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Verified Customer
Rating 6/10
3/5
2017-08-16

Cheap frames

"They got to me what I ordered. I wish there was a way to see what your glasses will look like with your preferred selections before you order. The lenses are pretty good but the frames are very cheaply made. For the price you pay it's not a bad deal. Just remember you get what you pay for."


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Phoenix, AZ Verified Customer
Rating 10/10
5/5
2017-08-16

Great Value!

"I purchased both a pair of progressive lens glasses and a pair of single vision sunglasses for less than a third of the price I was quoted at a local membership store for just one pair of progressive lens glasses. I've had the glasses for about a month now, and I'm very happy with how they fit and look. Ordering was super easy. The explanations of how to measure, how to choose the best shape frames for my face, even the directions for uploading a photo to "try on" the frames were clear and easy to follow."


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Verified Customer
Rating 10/10
5/5
2017-08-16

Better than expected.

"Happy with quality and style of frames and the customer service. "


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Verified Customer
Rating 10/10
5/5
2017-08-16

Good

"I bought toddler glasses, two pair one as a main and one for back up. Altogether the cost was $160 cheaper then 1 pair at many other stores and that was including thier shipping. As for quality. My child is a brute to glasses so far she popped a lens,but that fixed easy she broke the straps to hold glasses on. All well. When I thought she done the arm I figured out it snapped back on. So quality is kid tough looks are appealing only thing bad I have to say make the measurements a bit more clear."


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Verified Customer
Rating 10/10
5/5
2017-08-16

ZENNI OPTICAL IS THE BEST!!!

"YOUR GLASSES ARE SUPERIOR TO NONE..GREAT SERVICE AND FAST SHIPPING...
LOVE THE CASE AND EXTRAS...THE PRESCRIPTION WAS FAULTLESS...YOU WILL ALWAYS GET MY LOYALTY...THANK YOU SO MUCH!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-16

Love my glasses!

"Great site, easy to find glasses that fit your face, good price and didn't take long to get them! "


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Verified Customer
Rating 10/10
5/5
2017-08-16

Awesome Glasses

"I tried a pair which wasn't satisfied, I sent them back ad recieved 2 new pair which Im totally satsied with I've gottn so many cmpliments. They are Awesome. "


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Verified Customer
Rating 6/10
3/5
2017-08-16

Zenni's left hand does not know what its right hand is doing.

"I sent a prescription to customer service, but the rep could not get the mail, having to request an upload from the service center that evidently is not responsive. I had to cancel my order."


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Verified Customer
Rating 10/10
5/5
2017-08-16

Great experience

"Found the whole experience easy and fun. The instructions for each step were easy to follow and being able to "try on" the glasses was great. Received my glasses quickly and they fit great (no sizing issues at all). Love both of the pairs I purchased and will definitely be buying from them again. "


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Verified Customer
Rating 10/10
5/5
2017-08-16

Amazing!

"All the information that I needed was provided. The pictures shown are not misleading. I contacted the Zenni customer service and they were very quick to respond and helpful! I will be sure to order my future prescriptions through Zenni again. "


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Verified Customer
Rating 10/10
5/5
2017-08-16

No surprises

"I found Zenni online, and then saw their high rating in Consumer Reports. Loved the huge selection, even for stainless and titanium, and with frames for the smaller face. Frames came in the expected delivery window, and in excellent condition. Exactly what I wanted, and once I had the lenses made, they are perfect."


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Verified Customer
Rating 10/10
5/5
2017-08-16

I can see!

"I did not like the glasses as they gave me a headache. Return was easy peasy."


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Verified Customer
Rating 10/10
5/5
2017-08-16

Beyond expectations

"2 pair glasses at great price. Never going back to traditional eyeglass purchase again."


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Verified Customer
Rating 10/10
5/5
2017-08-16

Super fast even with regular shipping

"I ordered and let the days go by. Order appeared in my mailbox aboit 8 days later. Awesome. "


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