We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Zenni Optical

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Zenni Optical Zenni Optical Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.28/10 9.28/10
    Chance of future purchase: Rating 9.08/10 9.08/10
    Shipping & packaging: Rating 8.84/10 8.84/10
    Customer service: Rating 8.56/10 8.56/10
    Return/Replacement policy: Rating 8.07/10 8.07/10

85,301 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

Adorable & Affordable

"I was hesitant to order prescription glasses online because I have a strong astigmatism but the prescription ordering process was really easy to follow. The frames look great and they're all really affordable. I've since ordered two more pairs of glasses from Zenni and will probably order from Zenni from here on out.

I'm very pleased with the whole experience.
"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-12-05

overall great, only unhappy with the transition glasses darkening effect thingy

"maybe is because I chose blue for the sunlight darkening glass, but truth is, they are of no use when the day is really bright, it only darkens very lightly, and I'm very sensitive to brightness, that is the only thing I dislike about my experience, overall really great as always, but then again I can't really wear these in the daylight or I end up with headaches"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

"Love my glasses! They rock"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

Excellent experience

"Choices are great! Easy to use! Great price!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

unbelievable

"I was surprised at the quality not so much of the time it took to get to me , but my wait was indeed rewarded will continue to patronise this site and will recommend it ato all my friends"


No Avatar

Verified Customer
Rating 6/10
3/5
2016-12-05

Nice style

"I have always loved Zenni glasses. But this time one of the pairs I'm unable to adjust the arm. I even took them To an glasses shop and they can't adjust them either. I've never had this problem before. Bummer. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

Affordable, unique, awesome

"Great prices at Zenni so I can afford several looks, Rx is always spot on, and I get lots of compliments! "


No Avatar

Verified Customer
Rating 6/10
3/5
2016-12-05

Should have called first.

"I ordered what I thought was transition progressives. I got sunglasses that were progressives. It was my first time ordering glasses online. They are good quality but will never get used since they aren't what I thought I ordered.
I don't think my review will be helpful other than make sure that you know what you order.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-12-05

Line of sight

"One pair of glasses I ordered were messed up as the line of sight was not right so there's a waist of money "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

Fabulous customer service!

"I left a review about a pair of glasses that were no longer in stock. A few months later I received an email starting they had a few left in stock. A week later my favorite glasses arrived and I couldn't be happier. Thank you Zenni!"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-12-05

Good quality at great prices....

"This is my third order for glasses from Zenni. All has been well for years, except for the first time I had to return one pair for a defect in one of the lenses. They asked that I send the pair back, with no assurance of repairing... but said if they agreed with the defect, they would. I was a little taken aback by their reluctance to repair the glasses, with no acknowledgement from Zenni that a defect was even a possibility.
I returned the glasses for repair about a week ago... we'll see how they will respond.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

Lenstacular

"Results exceeded expectations "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

I can see for less!

"Thank you for your user-friendly service. I saved over $400 on my new glasses and they're great - quick service, well made and they fit. The try-on feature where I was able to upload my photo made it easier to choose the best frame for myself. I appreciate your company.
Have a Merry Christmas and Happy New Year!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-05

VERY PLEASED

"I am very pleased with the company. I am looking forward to ordering more and recommending them to all my family and friends. Their prices are great. The service was equally great and the website has plenty links to help you understand. All I can say is that they will have my business for a long time. Hoping to order a second pair soon. "


No Avatar

Verified Customer
Rating 4/10
2/5
2016-12-05

Disappointed customer

"Mixed up my prescription. Will have to wait to get credit and reorder all over."


Ratings Calculation Change
Learn about Our Reviews

Share Zenni Optical's store rating

Zenni Optical is a Merchant Member! Learn more

Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,458 merchant members.