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Stores > Zenfolio.com
  • Zenfolio.com Zenfolio.com Elite Status
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • option not available Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Zenfolio.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-10-17

"Happy to see a discount just when preparing to purchase"


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Verified Customer
Rating 10/10
5/5
2017-10-17

The best !!

"Found out about Zenfolio when an advert popped up on my Instagram account. Checked it out and fell in love with the templates/designs that they have. I have been looking for a COMPLETE website builder like this for YEARS. The one-to-one tutorial they offered through a very helpful Cheryl was brilliant. She was able to answer many of my questions, NEVER pushed me to buy/sign up. Overall, very easy to use platform. Highly recommended!! "


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Verified Customer
Rating 10/10
5/5
2017-10-15

Officially a small business owner!

"Zenfolio enabled me to become one step closer to my goal of being a full time small business owner! The support team has helped me every step of the way. "


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Verified Customer
Rating 8/10
4/5
2017-10-15

Some great support

"The best way for Zenfolio to get 5 stars is to clone Cheryl. Your other personnel are OK but Cheryl is a problem solver and knows your product backwards and forwards. Any direct question gets a direct answer, which was not always my experience with some other support personnel."


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Verified Customer
Rating 10/10
5/5
2017-10-13

PERFECT

"I was a previous customer and now have returned."


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Verified Customer
Rating 10/10
5/5
2017-10-12

photocrazy

"just started, so will check out and tell later"


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Verified Customer
Rating 10/10
5/5
2017-10-12

Great customer service!

"Elizabeth was so helpful and warm during our one-on-one session!"


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Verified Customer
Rating 10/10
5/5
2017-10-09

Customer Service and Site are Awesome!

"The transfer from my smug mug to Zenfolio was easy
Elizabeth appointment assisting with my questions, and recorded to share so I can listen anytime was great!
The site looks beautiful. I love that I can now BLOG easily, and have Self Fulfillment along with deliverying my Clients their Photo prints!
I am impressed all the way around.
"


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Verified Customer
Rating 10/10
5/5
2017-10-07

Happy camper!

"So far very intuitive and user friendly."


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Verified Customer
Rating 10/10
5/5
2017-10-07

"loved the live tutorial! very helpful"


Rating 2/10
1/5
2017-10-06

Removed promised features in an update, crippled many sites

"Zenfolio insisted on migrating everyone to the incapable and *incomplete* Quickshop experience. During the final days before the mandatory forced migration, a number of us were promised that features of the regular shop and custom purchasing methods would remain unaffected (I have this in writing, more than once). That was not true, and *that* functionality was removed as well. All of this happened during the conclusion of my first 30 days of a *year* pre-paid contract.

They've since pretended they're getting no negative feedback (even though their very own forums of full of negative feedback) and swear that the new platform was well tested and ready, even though it's rife with known bugs (see their forums).

Here's one example, including a screencap of a massive back and forth with their support team that promised they'd be retaining features that no longer exist.

I'm forced to stick with this product for a while longer, but, as soon as I have something else ready with MPix integration, I am dumping them.

If you sell digital prints, and that's it, go for it. If you sell "value added" products fulfilled by others (such as physical framed prints), *STAY AWAY*

http://forums.zenfolio.com/discussion/comment/71140/#Comment_71140
"


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Verified Customer
Rating 10/10
5/5
2017-10-03

STILL GOTTA TRY IT OUT IM SURE THIS WILL BE AN EASY SITE FOR MY FIANCE TO USE FO HER AND ALONG WITH HER CLIETS TO SHARE THEIR WORK PHOTOS

"WELL FIND OUTIM SURE WELL FIND OUT SOON"


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Verified Customer
Rating 8/10
4/5
2017-10-02

signing up sa

"good but still dont understand 7% fee and a few other things"


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Verified Customer
Rating 10/10
5/5
2017-09-29

Wonderful support

"I needed to know how to customize my site and I got more than an hour of patient help from Zenfolio."


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Verified Customer
Rating 10/10
5/5
2017-09-25

Need a medal for putting up with me

"So helpful as I was completely clueless - Dennis and the other support I received was perfect and I thank them for answering all my questions. I hope the service remains top notch now that I have signed up"


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