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Stores > Zefinka
  • Zefinka Zefinka Elite Status
    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      Mondays - Saturdays, 9am - 7pm (New York)
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      hello@zefinka.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.50/10 8.50/10
    Chance of future purchase: Rating 7.67/10 7.67/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 7.37/10 7.37/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Zefinka by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-09-29

"It was easy to find a really cute dress!"


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Verified Customer
Rating 10/10
5/5
2017-09-07

Review

"Very good product........."


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Verified Customer
Rating 10/10
5/5
2017-09-06

Easy and Cheap!

"It wasn't hard to find things and it was overall a very easy process! Can't wait to receive my dress!"


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Verified Customer
Rating 10/10
5/5
2017-08-31

Quickly, easy, efficient

"So easy to use no stalling "


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Verified Customer
Rating 10/10
5/5
2017-08-28

"Everything was great. Amazing prices. And great quality "


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Verified Customer
Rating 6/10
3/5
2017-08-27

Shipping time

"Definitely order ahead of time since the time to ship is 2-4 weeks. Not sure if this is a process that can be expedited but that's the only complaint I have."


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Verified Customer
Rating 10/10
5/5
2017-08-20

The review of zefinka.com is great . You guys have very nice items that I would love to buy from you guys . Keep up with your good work .

"About my experience it was great I'm still learning ."


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Verified Customer
Rating 2/10
1/5
2017-08-12

Ordering process

"The phone number section has an issue with it it put your phone number in backwards and will not let you create a count something needs to be changed and done with that so that is corrected otherwise people will not be ordering from you"


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Verified Customer
Rating 10/10
5/5
2017-08-06

Satisfied Cus

"I love the dress the material is nice and thick and it fits perfectly!!! "


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Verified Customer
Rating 8/10
4/5
2017-07-31

"Good overall for website."


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Verified Customer
Rating 10/10
5/5
2017-07-29

Groovy

"Great gift ideas! love love"


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Verified Customer
Rating 10/10
5/5
2017-07-29

Great website & prices

"Easy to use and easy to check out
Thank you I can't wait to see this dress it's for my daughters 21st birthday
"


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Verified Customer
Rating 10/10
5/5
2017-07-18

"Wish you had more clothes "


Rating 2/10
1/5
2017-07-16

BEWARE!!!!!!! "Easy Returns" Mean $100 returns on your dime to China!

"Their website said "Easy returns for any reason within 14 days." So I took a chance and placed a pretty big order. They shipped me one bikini out of a bunch, and it arrived straight from China and one size category too small (Small instead of Medium). When I reached out to the customer service, they said I must ship back from my homeland, USA, to their manufacturer (in China!!! Such shipment costs $100) to get a refund (on one $20 bikini!). Don't fall for Zefinka's trickery - you will be STUCK with subpar unwearable product!"

Rep reply posted Jul-17-2017

A rep from Zefinka, Zefinka, has responded

“Hello and thank you for your detailed feedback - much appreciated! As we clearly state, we are unfortunately not able to cover return shipping costs in an international shipping context. This would make our very attractive pricing simply too high and uncompetitive. Please check our "Returns" or "FAQ" sections, where the return policy is described in detail.

However, we do understand your frustration, and would like to keep you as a happy and satisfied customer - along with thousands of our other customers. Our product and service reviews consistently rank among the highest in the industry. We have just instructed our customer service to review your order and offer you an attractive and hopefully satisfying solution. Please get in touch with our customer service (hello@zefinka.com), which will be glad to assist you. Thank you very much!”


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Verified Customer
Rating 10/10
5/5
2017-07-05

"Great website to shop on! Highly recommend!"


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Zefinka participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,441 merchant members.