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"After purchasing something, we found fraudulent charges from them on our credit card, which they refused to remove. Avoid at all costs."
"I know this review is coming months after my purchase, but I wanted to commend Zazzle on their customer service. I received an iPhone case where the quality was not at all what was pictured. You could see the glue from the piece of screen printed fabric they had put on the back, and the image itself was completely distorted. Without asking for a picture or me to send the item back, they immediately credited my account. They also told me to keep the item so I didn't have to deal with the hassle of the return.I probably would not order from them again just because I am afraid of what the quality would be. However, if you do have an issue their customer service team is great."
"Placed my order on June 20th and it hasn't even shipped yet! Ridiculous. Don't believe any of the 5-star ratings; they're most likely from Zazzle employees. Why else would there be only 1 or 5 star ratings? I've never had such slow processing and shipping of an order on any other site. We'll see how the quality of the product is when/if it ever gets here..."
"1. For the last 4 years Zazzle encouraged store owners to customize their store using CSS, XHTML, and XML. Then they suddenly discontinued this and forced all stores to follow the same format. All the time store owners took to learn and code CSS and XHTML, and XML is now wasted effort. All the money store owners spent to host their own domain for storing images for the purpose of "skinning" their store is now a wasted effort. Yet, Zazzle continues to provide custom stores for big box sellers like Disney and South Park. So what we have here is another company building its business on the backs of small store owners and then giving them a knife in the back to favor big box sellers!.2. Zazzle made claims many times that the custom html on individual product pages would not be touched with the last update in which they eliminated the custom stores, yet this is a lie because most of the tags, aside form the image and line break tag no longer work,. This means many store owners will have to go through many thousands of products and fix that product's custom description area because the html no longer works'. Store owners will also have to wonder how much longer it will take Zazzle to suddenly announce another update, which will then cause store owners to fix thousands of products again.. Zazzle has also started to hide much of the product description by default, which requires customers to click a link to see the information..3. Zazzle fails to provide store owner's a place to publish their own terms of service (tos) to help legally protect their designs. Instead, Zazzle tells store owners they are protected by Zazzle's own user agreement. This is not true at all. Zazzle's user agreement is there to protect Zazzle and certainly provides no protection to store owners in regards to sites outside of Zazzle that may steal store owner's designs. Zazzle's lawyers make Zazzle place copyright notices and a link to their user agreement on every Zazzle page for Zazzle's protection, yet Zazzle prevents store owners from publishing the same information in their own stores. Not having a tos statement in your store may seriously jeopardize any legal actions you may choose to take against individuals who may steal designs from your store. For example, such as tos agreement can include a clause stating that anyone violating your agreement is agreeing to pay for all legal fees in regards to you taking legal action against them for violating the tos. Small store owners are regarded by Zazzle as second class citizens on Zazzle, not worth having their own legal protections in regard to their designs. Publishing your designs on Zazzle can place your work in legal jeopardy because you are unable to publish proper legal statements on Zazzle in regards to the use of your store and designs by others. A simply copyright statement is not enough, which is why Zazzle and many of big box sellers have their own tos.4. Zazzle routinely abuses its users by removing their posts from their forums which point out problems with their products, stores, and Zazzle. Their customer service wants to put a smile on everything, but sweep the dirt under the carpet. One pathetic company period! Yet, if you contact them directly via their email they rarely provide any solution - they simply say they will forward your email to this and that division, while in the mean time store owners are left in limbo - damned if do and damned if they do not.5. If you want to know how seriously idiotic Zazzle customer service is check out this post (link below) in regards to a Zazzle customer wanting to honor his or her own 91 year old mother who helped save the U.S. during world War II. Zazzle customer service instead refers to his mother as a prisoner.http://www.ripoffreport.com/r/zazzle/internet-california-/zazzle-tanvir-content-management-tanvir-said-my-91yr-mother-is-a-convicted-criminal-inter-10184246. Zazzle has made recent changes in its associates program in regards to paying people for referring sales. By reading the store owner's posts on this matter, they clearly did not think this through - of course those posts are probably gone by now.Don't just stay away - run as fast as you can away form them!"
"You guys did a excellent job!!!! I love my invitation I got them less than a week. thank you:)"
"Just got my order this morning and can say it was poor. The way the picture was printed lacked quality. Looked more like a cheap market job, not worth £17."
"Zazzle was great. It was easy to order and my hat came sooner than expected."
"I ordered a necklace with a photo pendant to memorialize the loss of my very special kitten. I liked that I was able to view what it would look like online and play around with sizing. It took about a week for my product to arrive and first impressions, I just broke down. What I ordered is EXACTLY what I received. Everything from the photo to the size to the font was EXACTLY what I chose. I was impressed with necklace itself. It's very shiny and bright, looks beautiful! Thank you Zazzle for sending me such a wonderful momento."
"I ordered a custom mug with a printed image on it. Was very disappointed with the results -- The way the image was printed, it didn't have any punch (was kind of washed out grey instead of black), and where it was supposed to be pure white it was kind of yellow. The mug itself was super cheap and crappy looking. So definitely not professional-looking or gift quality -- very amateurish. I tried going through customer service to improve the results, reorder the item, and got a bunch of form-letter type responses. They never really addressed by questions. I will never order through Zazzle again, and I want others to know my experience so they can be aware of the serious limitations."
"I ordered some bridal shower invitations from Zazzle and had them w/in a week. Was very pleased with product and would definitely order from them again in the future."
"Zazzle provided EXACTEDLY what I ordered with quality products that were delivered in a very timely manner. I am a very satisfied customer and intend to stay one."
"Lots of nice designs and very fast with delivery! What you see is what you get! I'm happy with my purchase. I ordered some more items after this."
"Zazzle cancelled my order without properly notifying me. It was a groomsman gift for my soon to be brother-in-law, now I won't get it in time for the wedding. When I called to inquire, I was on hold for 13 minutes. They then said, well, we sent an e-mail...I guess you didn't get it. Sure. Good follow-up and customer service. I'll avoid Zazzle from now on at all costs! "
"I ordered a shirt as a gift for a family memeber. I made the purchase and waited for 2 weeks but did not see it arrived. I went online and checked the order status and ,to my surprise, it said processing. I then asked Zazzle customer service to give me an explanation about such delay. They told me they will fix it and ship my order as fast as possible. Then I requested them for an estimated shipping date. And that when they told me they could not do it because the product is out of stock. Not only that, they gave me a long and complicated instruction on how to get a refund or replace the order. Now that I do not have enough time to find another gift. If I did not request for the estimated shipping date, they would probably made me wait for months until they restock. TERRIBLE SERVICE. VERY DISAPPOINTING. this would never happen to merchant like AMAZON.com "
"good company. first time user, and maybe a second time. I bought customized shipping and address labels. Prices were competitive in as far as I had looked at others online. I think most e-sellers/commerce sites are offering a discount for your next order. Order was shipped within two days at a good price. I didn't have a big order so maybe they were a little high on total cost, but did offer a discount. "
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