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Stores > Zappos

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Full Rating Profile
  • Zappos

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

340 Customer Reviews

Rating 10/10

"I was initially hesitant to order footwear online, due to concerns about fit, et cetera, but Zappos' return policies reassured me. I've thus far ordered about 5 pairs of shoes and boots from Zappos, and have been very pleased with all but one pair, which I returned easily and without any hassle at all. The boots I returned were "fine," but I didn't like the quality of the leather, which was the manufacturer's defect, not Zappos. Their prices are reasonable, the selection is great, shipping is super fast, and the sizing reviews helped quite a bit. I'll definitely be buying more from Zappos in the future."

This review was modified by airynd on November 16 2015 08:11:01 PM

Rating 10/10

"Great quality shoes and great service. I buy here very often and I`m very satisfied. I prefer to buy one good pair of shoes instead of buying a bunch of poor quality, that`s why I prefer this store."

Rating 10/10

"Easy return process and fast shipping. "

Rating 10/10

"the only place I buy shoes online! quick shipment and great return/exchange service! can't get enough!!"

Rating 10/10

"I ordered the wrong size and my wife let me know. So I called and the man was great, and his service. I advised him what I needed and that I ordered the wrong size. He sent me a new return label, (USPS), and is sending me the new size shoes and no additional cost as long as I send the wrong shoes back in two weeks. Everything was done in 5 minutes, awesome service and price."

Rating 8/10

"Good store. Sometimes it's pricy. Check eBay before you buy"

Rating 8/10

"Excellent shipping speed. Good website"

Rating 10/10

"Look, I get that Zappos is priced a bit higher than some places. But the shipping and customer services is outrageously incredible. I personally think it is worth it to pay $10 more for a pair of shoes if I can take advantage of all the free shipping back and forth. You can't go wrong with Zappos."

Rating 10/10

"I love Zappos. They have the best customer service in the world. Period."

Rating 10/10

"Love these guys!!!! So much to choose from and great prices."

Rating 10/10

"Awesome service and great shoes Love the huge selection, and found some great shoes which fit even my hard-to-fit feet."

This review was modified by jlkramer on April 10 2015 03:09:11 PM

Rating 10/10

"I love Zappos and have been shopping there for years. Easy returns, no questions asked. Shipping free both ways, full refunds. Once I lost a button on a shoe and asked if they could just send me the button, no go, but they sent me a new pair of shoes over night. Customer Service is great!"

Rating 10/10

"Delivers as advertised. Easy returns"

Rating 10/10

"Always a good place for me to find my ExtraExtraExtra Wide shoes at reasonable prices. With arthritic toes that can no longer bend I need to purchase super wide shoes and Zappos has always come through for me. A great feature is being able to search for shoes, boots, sneakers, etc by both size AND width and I use this search feature always."

Rating 10/10

"I had purchased a pair of Isola Cagney pumps from Zappos, the shoes were delivered quickly and everything was well packed. Unfortunately, the this pumps didn't fit me well and they didn't have it in half a size. They were very courteous when I reached out to their Customer Service Department and my return and refund was processed very quickly. I would definitely buy again from them since they make the shopping experience so pleasant and easy. "

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