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RatingsRating
Full Rating Profile
  • Zappos
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 8.26/10 8.26/10
    Shipping & packaging: Rating 8.37/10 8.37/10
    Customer service: Rating 9.00/10 9.00/10
    Return/Replacement policy: Rating 8.93/10 8.93/10

329 Customer Reviews

Rating 10/10
5/5
modified review posted

"I love Zappos and have been shopping there for years. Easy returns, no questions asked. Shipping free both ways, full refunds. Once I lost a button on a shoe and asked if they could just send me the button, no go, but they sent me a new pair of shoes over night. Customer Service is great!"



Rating 10/10
5/5
modified review posted

"Delivers as advertised. Easy returns"


Rating 10/10
5/5
modified review posted

"Always a good place for me to find my ExtraExtraExtra Wide shoes at reasonable prices. With arthritic toes that can no longer bend I need to purchase super wide shoes and Zappos has always come through for me. A great feature is being able to search for shoes, boots, sneakers, etc by both size AND width and I use this search feature always."


Rating 10/10
5/5
modified review posted

"I had purchased a pair of Isola Cagney pumps from Zappos, the shoes were delivered quickly and everything was well packed. Unfortunately, the this pumps didn't fit me well and they didn't have it in half a size. They were very courteous when I reached out to their Customer Service Department and my return and refund was processed very quickly. I would definitely buy again from them since they make the shopping experience so pleasant and easy. "


Rating 10/10
5/5
modified review posted

"BEST online retailer ever! They are the GOLD STANDARD of excellence to which all other retailers should aspire!"


Rating 10/10
5/5
modified review posted

"This is one great company! Bought a pair of loafers in Aug. 2014 that started separating in Jan. 2015. Thought I would have to return and they immediately replaced. I wanted to take pic's to send to them, return them, etc. Nope, they said they would immediately ship replacements.

They won all my business
"


Rating 8/10
4/5
modified review posted

"This was my first time ordering from zappos. I had a hard time finding my bridal shoes and was referred by a friends and family to try this site. The price was goods considering bridal shoes expense. Ordering was simple, they had my size unlike 6pm.com!. When I received them I notices several stains on them some look like pen stains or water stains. On the opposite side it has red stains as well not sure where those came from. I was beyond disappointed however after I emailed them and let them know the condition i received my shoes in, They shipped over a new pair of shoes. and they expedited shipping so I can get them before my wedding. I am extremely pleased with the service. I was very disappointed at first but I understand sometimes things happen so the fact that they did something to fix the issue really does it for me. I will definitely be buying from Zappos in the future. "

modified review This review was modified by AllieVictoria on January 20 2015 10:06:56 AM

Rating 10/10
5/5
modified review posted

"Best place to buy shoes. Always the best quality and problem with returns or exchanges. "


Rating 10/10
5/5
modified review posted

"Was here reviewing another site and thought I'd review Zappos also because I have purchased from them many times:
Best place to find shoes for hard to fit feet! They have a great selection.
Love the FAST SHIPPING!!!!!
"

modified review This review was modified by Robothy on January 11 2015 09:01:06 AM

Rating 10/10
5/5
modified review posted

"The customer service, I received was out-st-anding!!!!!!!!!!! I dig shoes and my Nikes were a giddy up. I would refer over and over again. I am very pleased and will shop, using this site again."


Rating 10/10
5/5
modified review posted

"So easy! I have my order in 1-2 days, FOR FREE. And when I returned something it could not have been easier. I actually ordered 2 colors of something because I couldn't decide. Then returned one with great ease. "


Rating 10/10
5/5
modified review posted

"I ordered a pair of converse on a thursday and got them shipped here within only a couple of days on the next monday! I also recieved free 2-business-day shipping which was very nice. There were no issues, i'd definitely recommend anyone to shop at Zappos."

modified review This review was modified by satanscat on December 15 2014 04:29:51 PM

Rating 10/10
5/5
modified review posted

"Shoes are of very good quality.
I am a regular purchaser of zappos shoes and have never been disappointed.
"


Puakoturtle's Avatar
Silicon Valley, CA
Rating 10/10
5/5
modified review posted

"I honestly have no idea how Zappos can get a 7 rating. I have used this site over the years and have quietly thanked the people who created this business. Zappos is the best online merchant. Super fast and super easy ordering, shipping, AND FREE RETURNS! If Zappos has the item I want, I would not buy it anywhere else."

modified review This review was modified by Puakoturtle on December 07 2014 02:13:01 PM

Rating 10/10
5/5
modified review posted

"Wrote a review for another online store but since I'm here, I thought I'd rate Zappos, too. I love Zappos! They have a wide range of product from inexpensive, to quite pricey, and expensive ones. Super fast delivery, by the way! "


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