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239 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/Zappos","store_thumb":"\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","store_rating":6.3,"total_reviews":"239"}", "store");)
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posted Feb-07-2012“Thank you so much for your wonderful feedback. We love our Zappos family and we are so happy that you are not a part of it!”
posted Feb-07-2012“We love you back! If there is anything more we can do for you, please let us know!”
posted Feb-07-2012“We're so sorry that there was an issue with your first order. I am glad to hear though that we got it all taken care of for you! If there is anything else we can do to assist you, please let us know, any time of day!”
posted Feb-07-2012“Thank you so much for sharing your great experience! We love hearing from our amazing customers! If you ever need anything, we are open 24-7!”
2/5
posted Dec-01-2011![Share NikM review](javascript:share_rating({"review_body":"Zappos was once a great retailer but has gotten worse and worse--in terms of in stock merchandise, reliability of shipping and quality of presentation. They take a VERY long time to process returns. A new low was receiving shoes costing $300 in a plain brown paper box, rather than the brand\/designer box they came in. This is appalling!! I have contacted them about this abuse of customers and will return any\/all shoes sent to me in this way. <br><br>SHAME on Zappos! They charge full price and send cut rate boxes that one would expect from a deep discounter.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/967331#comment967331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"NikM","rating":"2"}, "single");)
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5/5
posted Nov-19-2011![Share hawaiibuyer review](javascript:share_rating({"review_body":"Excellent! Zappos is reliable and safe. No problems ever. Feel extremely confident purchasing from this company and also recommending this company. Shipping to Hawaii within a couple of days!","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/937379#comment937379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"hawaiibuyer","rating":"5"}, "single");)
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![Share Aria5 review](javascript:share_rating({"review_body":"Love them so far...they have not let me down yet. Love the fact I get the stuff the next day. Returns are easy.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/1199415#comment1199415","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"Aria5","rating":"5"}, "single");)
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5/5
![Share Metallisteve review](javascript:share_rating({"review_body":"My first experience with Zappos started with the wrong size shoes in the incorrect box (ordered 12, the box said 12, but the shoes were 11.5). A replacement pair was shipped immediately before I even returned the wrong pair. I was upgraded to free overnight shipping on all future orders for the hassle. No complaints here. Prices were the same as other online and in-store retailers.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/1102141#comment1102141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"Metallisteve","rating":"5"}, "single");)
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![Share rcreight review](javascript:share_rating({"review_body":"Zappos is great! We purchased top quality childrens boots for our two little ones at a great price. Our order arrived sooner than they said it would! And their return policy is awesome. A great place to shop.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/1099819#comment1099819","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"rcreight","rating":"5"}, "single");)
Share review![Share captainbeef review](javascript:share_rating({"review_body":"Zappos is amazing. Every time I have ordered, I had received my order much sooner than expected. There was one pair of shoes I wanted to return, and their customer service was great and the process was so simple. I am a customer for life.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/1085137#comment1085137","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"captainbeef","rating":"5"}, "single");)
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![Share KantTrussIt review](javascript:share_rating({"review_body":"Zappos has grown too big for its britches. If you like what you get fine. If you don\u0027t you are screwed. They do not answer phones for customer service or respond to requests for redress.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/1004159#comment1004159","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"KantTrussIt","rating":"2"}, "single");)
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posted Nov-16-2011![Share suman review](javascript:share_rating({"review_body":"It took 2 months to be credited for a return! They did apologize and mentioned warehouse changes and being struck by lightening and even offered a coupon towards a future purchase. However, what\u0027s up with that?","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/933249#comment933249","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"suman","rating":"3"}, "single");)
Share review![Share undinesfire review](javascript:share_rating({"review_body":"I was placing an order on a pair of shoes they have in stock. However, when I put in my credit card information and was ready to check, their website informed me that the pair of shoes I was buying was out of stock. So I didn\u0027t buy it and was sure that I didn\u0027t confirm ordering anything. <br><br>Now here\u0027s where it gets icky. Zappos CHARGED MY CREDIT CARD ANYWAY, even when their product was out of stock and there was no way that I could confirm ordering it. Thankfully my bank stopped Zappos from taking my money since, according to my bank, it behaves like a scam. Be careful, I just can\u0027t trust Zappos anymore.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/931379#comment931379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"undinesfire","rating":"1"}, "single");)
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"I had a nice experience at Zappos. The prices were reasonable for the shoes I bought, the transaction was easy, and the shoes are still holding up after over a year of daily use. I'd recommend this store to everyone!"