Zappos Reviews - zappos.com Ratings at ResellerRatings

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All Customer Reviews (237)


Rating 10/105/5
modified review posted

"Had a good experience. I was browsing online looking for a VANS wallet. Only to find out that I would have to pay shipping cost plus tax on their actual website."



Rating 10/105/5
modified review posted

"Great deal on some new kicks. Delivery was fast. All as expected"

Rating 10/105/5
modified review posted

"Had a good experience. I was browsing online looking for a VANS wallet. Only to find out that I would have to pay shipping cost plus tax on their actual website including (pacsun, tillys, etc). Then I came across Zappos.com and wasn't sure if I should place my order since it was too good to be true because of the free shipping in any order. I ordered it Sunday night and wow!!! It got delivered to me on Wednesday. I'm very impressed with the product and the service. I'm definitely going to tell my friends and family about this awesome site and I'll most likely be back to order more products!"

Rating 10/105/5
modified review posted

"Zappos has customer service to be proud of! I order a lot & will be a repeat customer. They answer their phones PROMPTLY. No long holds. They ship quickly & make returns easy & free! I'm not afraid to try things to make sure they work as it's sometimes the case with online ordering. I wish more companies would adopt their customer service techniques. Everyone is friendly. I've only once received a product with a flaw, but they made things right immediately without causing me a hassle. Absolute best customer service"

modified review This review was modified by doughertra on January 20 2014 12:53:22 PM
Rating 10/105/5
modified review posted

"Incredible. On all accounts. There is no complaint even possible. Nothing for me to be even slightly dissatisfied. I bought a pair of Vans Core Classics from Zappos. Within the first few weeks, they started falling apart. The vulcanized sole started to separate from the lower of the shoe. The rubber also split. I decided to just keep wearing them. 4 months later, I noticed that the split rubber had chafed against the lower and worn a hole in the shoe.

I contacted Zappos with a very low pressure email, just informing them of the poor quality shoes and with a polite request to give me a price break on some new shoes. Shot in the dark right? They're 4 month old daily worn shoes, what can I reasonably expect? I told them that if they couldn't do anything for me, I would completely understand and I would still buy from them. I expected them to throw me a bone...maybe 10% off or something. Nope. They sent an awesomely detailed, apologetic, and humorous email within half an hour. They credited me my ENTIRE purchase price towards a new pair of shoes of my choice, and they requested no pictures of the shoes nor did they require a return. They told me to donate the shoes or use them as an art project. :) They also added me to the VIP program, which offers free one day shipping.

This is the way to do customer service. As a "thank you" I bought another pair of shoes from them (at full cost) that I wouldn't have bought otherwise.

I will rate Zappos as "very low priced" even though their listed prices aren't very low compared to other places. I do this because the service you get when you buy shoes from Zappos is an awesome deal. I paid maybe $5 or $10 more than I could have paid for shoes on eBay or elsewhere. Worth it? Hell yes.
"

modified review This review was modified by tibug on September 06 2013 07:50:56 AM
Rating 10/105/5
modified review posted

"Just had incredible service from Zappos. Everything from order
to return of item because I needed a larger size was dealt with
efficiently and with such good attitude.
Definitely recommend this company for online ordering.
"

modified review This review was modified by carolaprice on August 05 2013 08:48:29 AM
Rating 10/105/5
modified review posted

"Ordered shoes for my wife. Great experience, Great price. "

Rating 2/101/5
modified review posted

"Nice products. Store looks great. Only wish I could shop there but they don't ship to their neighbours to the north.
Their parent company does. Why can't they?
And yet, they know where I'm located and they won't ship to me, but they continue to bombard me with their marketing.
Frustrating tease!
"

Rating 10/105/5
modified review posted

"Zappos simply can not be beat. Although I heard they were recently acquired by a larger company, I hope they stay true to their roots.

First, free shipping both ways. No questions asked, always prompt. It's like having a mall in your house!

Second, they have mostly everything. Sun glasses, tops, shoes, even warm fuzzy socks!

If you haven't shopped at zappos, you're missing out. OH, and their VIP deals adds a cherry on top!

I <3 Zappos!
"

Rating 10/105/5
modified review posted

"What a great store, they make returning so easy that most times I order a size up and a size down of any shoes and just return the ones that don't fit. Love it!"

Rating 10/105/5
modified review posted

"I was skeptical of this comapny when I first visited their site because the site looks somewhat cookie-cutter and overly simple.
Wow, any doubts are long-gone!

Absolutely stellar customer service, extremely fast shipping, no hassle returns. Prices are fair (same as elsewhere) to good (better than some).

First order was about a month ago. A gift my daughter wanted to get her BF. It was ordered on a Saturday, arrived the following Tuesday with their free, normal speed, included shipping!

Oops, wrong size (our fault)! I went back to the site and had the RMA and return shipping label printed to send back via UPS (for free). Decided to get store credit instead of a refund. While the wrong size item was in transit I, ordered the correct size, again, blazing fast shipping (free!).

Zappos notified me when the return arrived (about a week later) and gave me store credit immediately. This week I decided to use the store credit to buy some shoes my daughter had been eyeballing. Ordered on 5/7 (evening) and arrived today 5/9 (mid day). Again normal Free shipping and exactly what we ordered just like the last two times!

I don't know how they do it but they have phenomenal shipping speed! Their returns are no hassles and I've nothing but good things to say about their site.

Just be sure to save the shipping container for return shipping until you are certain you want to keep what you ordered. I threw away the outer box for the first order and their return policy clearly states to use the original shipping box or get one to ship your returned product in.
"

Rating 10/105/5
modified review posted

"I am pleased! I ordered a really cute pair of shoes at Zappos and got them, and I know you can't return them if you wear them, so I checked them out and they were great and I kept them. Five wearings later, the sole peeled away from the shoe. So I went to the site and they have a live chat customer service, and I typed in what happened, and seconds later Helena D. was online, and she told me I didn't even have to return the shoes because they were a discontinued line! She offered me either a refund or a store credit, and I took the store credit, and she made me a VIP store member, too, which has some bennies. Very, very good experience. It's not a discount store, although the sales are nice, but it's a great place to buy good shoes. Fully recommend!"

Rating 10/105/5
modified review posted

"I just purchased some Sandals and I enjoyed how easy the site is to navigate, made my choice a lot easier.

Looking forward to getting my item and purchasing from Zappos.com again.
"

Rating 10/105/5
modified review posted

"love these guys! great customer service!"

Rating 10/105/5
modified review posted

"I recently ordered 3 pairs of Tiger shoes for my husband. The shoes he loves is discontinued, so I was happy to find it at Zappos. They shipped quickly too!"


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