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![Share](javascript:share_rating({"review_body":"My order took longer than I had hoped, but the owner called to apologize and my package was delivered the following day. ","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1563814#comment1563814","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"weesh4","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This review was edited and then deleted. Problem was solved.","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1457021#comment1457021","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"Borzoi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is wonderful, the pricing is better than anywhere not just by a little bit either but by 20 to 25 dollars per pair. Shipping was fast fast fast ordered on Saturday and was here by Wednesday amazing. Will shop here again and recommend to friends and family.","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1448559#comment1448559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"bldawson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wanted to let it be known that Becca at ZBsports went above and beyond to give us exceptional customer service. She made every attempt to help us get my 10 year old son the special shoes he requires. I am so impressed that I will shop their online stor for ANY possible needs we have in the future. She is to be commended for doing her job with an incredible level of professionalism and courtesy. She was completely ready and willing to go the extra mile before even knowing the problem. I have not experienced someone this on the ball in many years and I believe in giving feedback when it is deserving. ZBSPORTS should definitely make sure to keep this employee, they are extremely rare in today\u0027s world. Thank you again Becca, the work ethic you displayed shows great integrity and you will be rewarded in life for that!! Keep it up : ). <br>From Sharon Cooper, Chattanooga, TN","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1404343#comment1404343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"Theboys","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made an online purchase on 3\/28\/12. I found that the order was submitted incorrectly and want to correct the order, but I am completely unable to communicate with the 215 customer service number listed on the website. It appears that I am going to be sent the wrong merchandise which will be immediately returned. Additionally, I will be highly unlikely to place any further orders with this vendor.","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1398717#comment1398717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"Brian_P","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really wish that I would have read the reviews prior to placing my order (of which I still have not received). it seems to be that it is common for delays in shipping from this company. I placed my order on March 4th. It says on the web site 5-14 days for arrival (which seems long these days for shipping). I called 7 days ago and was told they were not in stock and they would be shipping out in 2 days and I would get e mail confirmation...it is now 7 days later. No e mail. No product. It is true, the lady who called me back was very friendly but this company has lost my business. There are a lot of places to order shoes from these days where you get your product within the week. <br><br>4\/5\/12- After posting this review, I was contacted by the owner of the company and within a few days my order was shipped and he credited my account for having to wait 1 month for my product to ship....I greatly appreciate him going above and beyond to get my product to me. I am happy with my shoes.....Customer service was great; they went above and beyond when they realized there was a problem. I did wait 30 days for my shoes yet I would say this company does correct their mistakes and take care of the customer when there is a problem and compensated me for their delay.<br> ","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1380987#comment1380987","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"sheshegirl60","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"An hour after posting the review below, I received a call from Rebecca in ZBSports customer service. This was followed by a call from James Hoisington, owner of ZB Sports. Both were very apologetic about the delay, explaining that there was a delay from Asics in shipping my running shoes, and that they were working to resolve it. James followed up with several other calls to update me, waived all charges, and shipped the items 2 Day Air. I received the running shoes today, along with 2 free pair of running socks. Customer service doesn\u0027t get better than that! Thanks ZBSports for making lemonade out of lemons. <br><br><br>My ZBSports experience mirrors a number of others reported here: ordered item on 3\/14\/2012 that was supposed to ship in 3-6 business days. I received an immediate email confirming my order...and that was the last I heard from ZB Sports. On biz day 7, I called ZB Sports for an order status, waited on hold for 10 minutes, then gave up. I sent an email telling them I was cancelling my order. Still no response 12 days after my order. My experience leaves me to wonder whether ZB Sports even exists and if anyone actually works there, since I can\u0027t seem to elicit any response from them. My advice: Shop elsewhere, as I just did.","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1380751#comment1380751","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"dgvt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"About an hour after I posted below, I got a call from James, the CEO\/owner\/president\/dream maker at ZBsports. He was very upset about the situation and made it a priority to look into the issue. It seemed - and at no fault of ZB - that there was a hold up at the Keen factory and they were being less than helpful. James called the company and had them put a rush order on the shoes. He also sent them to me in two sizes so I could ensure a good fit. <br><br>He was great and he kept me updated every step of the way. He was determined that I would have my shoes before I left -- and I received them yesterday! I\u0027m so excited!<br><br>I have nothing but wonderful things to say about how this situation was handled and the company. Despite it being an issue on the manufacturer end, they really went above and beyond. They really take pride in what they do and are dedicated to making things right, and ensuring that the customer is satisfied. Something you don\u0027t really encounter anymore. <br><br>Thanks, James! You guys are awesome! <br><br>__________<br><br>I am kind of disappointed in ZBsports. I read all the reviews and everything seemed really great. I ordered some Keen sandals (on February 24th) for my honeymoon to the Galapagos Islands (we leave on March 15th) thinking three weeks is more than enough time. Okay... so we haven\u0027t left yet... that\u0027s not the issue. It\u0027s that they say they will leave the warehouse in 3-6 days, it\u0027s now 10... and they are no where to be found. No one can figure out where they are or why they haven\u0027t shipped. One customer service person was supposed to be looking into it, and she was going to call me back, but never did. I was really excited to find a store that wasn\u0027t ripping me off... but now I am most likely going to have to go to a local place and just purchase some anyway.... So, moral of the story... order MONTHS in advance, and don\u0027t trust the shipping times.","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1320961#comment1320961","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"CKCamp","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"At first I had an issue with the item I ordered wasn\u0027t in stock, but the owner called to make things right which I really appreciated. ","link":"http:\/\/www.resellerratings.com\/store\/ZBsports\/comment\/1286099#comment1286099","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZBsports.jpg","store_name":"ZBsports.com","username":"marchos","rating":"4"}, "single");){kind=link}
"After posting a review on 05/22/2012 I recieved a phone call from Becca who was more than apologetic about my delimma, she informed me that the Mr Hoisington wonted to make things right not only were they going to get my shoes to me but also offered free return shipping and a discount on my original price..........WOW now thats customer service my faith has been restored in ZB sports.........Thanks to All "