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"PROCESSING TIMEOnce your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.NOTE - We do not charge your credit card until your order is shippedExcept they did charge my card three months ago, haven't seen either money or item again. Before ordering from this company go to BBB Wisconsin website and read this http://www.jsonline.com/business/29405849.html"
"March 19 2013 I purchased 2 pancake pans from this storesometime in April I received email stating back orderedand delivery would be first week in MayReceived order today May 15th with one with handlebrokenDon't dare try to get this straightened out with this companyI am 81 years old and have dealt with thousands companiesTHIS IS WORST EVER"
"Thanks for the Great item and fast shipping. I order the chushions for Christmas Gifts. they were great."
"DO NOT order from this store. After placing an order and recieving invoice, i heard nothing for 3 weeks. The day of the order i was able to log in and track my purchase, however after 2 days, i was locked out of the system--no way to see status of the order. The company offers online chat or phone #, but is only avialable 9-4 M-F, no weekend hours. After 3 weeks of waiting and attempting to log in, i left work to call they company, and discovered they canceled my order WITHOUT EVEN NOTIFYING ME! HORRIBLE!!!!!! I wish I could rate 0 stars!"
"Purchased the Gel Cushions on line on December 15th and received them in time for our Christmas exchange. The online service was quick and easy and dealing with their customer service was very pleasing. Because of this, I will likely purchase from here again."
"Excellent! Recently I found one of my cushions leaking and contacted the custom service. They replied to me promptly and handled my case responsibly and professionally. I am very satisfied with the post-sell service of YourStoreOnline."
"Very Very POOR Customer UN-service!I had a very unsatisfactory and extremely maddening conversation this morning with someone named Scott who says he is the general manager of this companys customer service department. I was following up on the status of our order for some kink free hoses that are evidently very popular and on back order. Last correspondence from the company indicated a ship date around 3rd week of May.I wanted to see if that date was still good or had maybe even been improved. What I was told is "That has another 4-6 week lead time" in a very dry and unconcerned manner. I replied "wow do you mean beyond the 3rd week in May?" I was told plainly "yes" - no apology no concern no sympathy of any kind... I said "that's crazy - we ordered this on April 19 with an anticipated (per your website) 24-48 hour shipment." His reply "Nothing I can do about it - I don't have the product so it can't be shipped" I said " Do you even care" Is this how you speak to all of your customers? If so maybe I should cancel my order and place it somewhere else" His reply "That's your choice ma'am"I was very put off by his cavalier attitude, and mentioned that his lack of concern for an unhappy customer was disturbing and asked if there was someone else I could speak to in management. He snidely replied "I AM THE GENERAL MANAGER". From my perspective this is not a good reflection on this company at all to have someone like this managing the customer SERVICE dept.I have since spoken with someone else in sales who was a lot more helpful; however I have chosen to cancel my order and am going to pass along in as many ways possible NOT to do business with Your Store Online if this is how this company chooses to do business. Let me also mention that the website is also extremely user unfriendly with respect to being able just to login to do follow up which is how I ended up making the phone call....I don't know if anybody is even going to read this or care but I'm taking the chance that maybe someone in the company actually knows what the words Customer and Service mean.If I or the company I worked at for 26-1/2 years had treated my customers in this manner neither of us would have survived... Should you want to contact me you can give me a phone number to call to discuss....Not a happy customer!!"
"I would like to tell everyboby DON'T ORDER ANYTHING FROM THIS PLACE. I ordered a One Touch can opener on March 11th I still waiting to arrive. I called several times I been told again and again wait couple days. TERRIBLE SERVICE!!!"
"These folks deliverer in record time and have been so gracious and professional. Recomend to everyone !!"
"These mesch screen doors are just what the doctor ordered. Dealing with this store was very gratifying and will use them again."
"I had bought the doggie pad with the artificial grass on it and when it came via the shipper the plastic tray was broken in the corner. We travel a lot for buisness and took longer than expected to contact "Your Store Online" and emailed Paul who explained that it was past the return date but that he wuold replace it anyway making for a very satisfied customer and a happy ending. Thank you Paul"
"excellent service, I was informed of each step in filling my order. Other businesses could learn from you."
"very good people to do business with i received my cushions just when they tall me thank you. "
"Great Service great product"
"This store sucks , I ordered the waxvac since almos 2 months ago and I haven't receive it yet, and all the numerous times that I had call they always say that it's going to arrive in the next couple of days. Seriously don't buy anything from this guys."
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