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"I purchased a "One Touch" (brand name) can opener....shocker, when it arrived, it was a generic version.... Calling the 800 number proved frustrating....the guy on the phone kept trying to justify that it was the correct opener. No it was not... I already have a One Touch and know exactly what it should look like. The picture on the website showed a different product than what was sent. Pretty fraudulent if you ask me. I can return it for a refund apparently..but the massive shipping cost is lost.... Never again!!"
"Ordered an item on 11/15/13 and as of 12/3/15 haven't received it even though my credit card was charged on that date. Two attempts to contact them have gone unanswered. Upon looking at reviews of this company, I've found almost 100 complaints."
"I purchased (1) Kink Free Expanding Water Hose 100' and received 1 Free which I thought was a really great deal and the prices were far better than their competition. I received (4) 50ft hoses that connect very easily. The Agents that I ordered from were polite and very professional with all the questions I had asked, the shipment was on time as promised even getting email updates about my order. As it turned out after using the hoses for the past 3 months I have enjoyed using them because they are so much lighter and easy to work with than the old hoses, however 2 of the 50ft hoses collapsed and one filled like a balloon and burst. I was a little upset because I felt I was pretty careful with using them. I expected that there was going to be no way to return them since I knew that "Your Store Online" had a 30 day return/exchange policy from the date of delivery not to mention they also have an additional 15 day grace period (how great is that?)however I was well past that time period as well. I figured that was it and I was out of luck, but I decided to call and speak to customer service and explain my dilemma. They were understanding of my situation and asked if I wouldn’t mind writing a letter to the company, so I did. What a great company they are the will replace the (2) 50ft hoses for me at no charge, I was so happy to hear that news because mostly other companies will stick to policy and leave you out in the cold. Yea it may be winter in Wisconsin but they have a great company with a warm heart, thank you Your Store Online, it’s was a pleasure doing business with them."
"Easy to use and very speedy delivery."
"adorable my grand daughter loves them and the shipment was fastand packaged perfectly. I was very impressed and will definitely order again from your store online"
"I placed and order the 2nd of September for an item that said IN STOCK. After not receiving the item by the last week of September, I checked the status and it said "Product is on a short temporary backorder. Products should ship within the next several days." I waited and upon contacting customer service, they emailed saying I should have received an email stating it was on back order and would ship on October 22. Again, it did not arrive and I once again contacted them and was told I was sent two more emails about the status of my order, that it was finally in stock and was scheduled to arrive the week November 4th. Today is November 6th, I am extremely disappointed and have been put out almost $50 for this item. I would suggest NOT using this website! I believe all the 5 star reviews are a hoax!"
"I had ordered a few items several months ago and the items received were not what I expected. With a busy life style the package was pushed aside and while cleaning out a closet last week, I came upon the package. I quickly e mailed Paul and he stated he would refund the money. I am writing this to show that there are some honest business people out there that are willing to accommodate customers. "
" My order was placed and delivered within what they quoted. The order process was easy and there were no hidden cost. I will use YourStoreOnline again in the future."
"I ordered the rug grippers on line. What a rip-off. When they didn't work as advertized, I sent them back at my cost $5.60 and received a check for the cost of the items $10.98, less, of coarse, the shipping and handling charges of $12.50. Here's the sum...... $10.98 rug grippers......+$12.50 shipping/handling...... +$5.60 return shipping......=$29.08.......$29.08 total from above......-$10.98 reimbursement check from yourstoreonline......=$18.10 my loss for this experienceI do not think I will deal with these guys ever again"
"I originally ordered the 16pc Deluxe Set of Space Saving Bags on 8/26/13 and after a couple of weeks I called their customer service department and was told that the product was on back order and should be in stock in 10 days. I cancelled my order and they mailed me a check instead of reversing my credit card charges. I reordered on 9/19/13 and my credit card was charged, nowhere in the order process was I told that the space saver bags were still on back order. Again I called and was told that the product would be shipped to me by 10/21/13. Today is 10/21/13 and this is the message I get when I check on my order. "Product is on a short temporary backorderProducts should ship within the next several days." Who know how much longer it will take to get my order or if I will get my order. My credit card bill is now due and I still don't have my order. Their customer service dept is seriously lacking in my opinion. "
"I ordered a Flying Shark RC Swimmer and it arrived quickly. It was fun to assemble, and works well. Lots of fun. I recommend Your Store Online as a very nice place to shop."
"Prompt to respond to questions. Have been guided in the right direction to solve a problem.Love the memory foam gel cushion. Have had a difficult time with relaxing since the cushion split and all the gel ran out. When sitting on the cushion, my leggs don't get numb and tingly."
"This hands free can opener is a little larger than I expected but it works great on all sizes of cans. A feature I really like is the ability to reverse the cut when the lid isn't completely free from the can."
"After I did not receive the one free keurig filter, I passed this along. I was extremely happy that the filter was sent so quickly (and another actual filter holder was sent as well). I now have another store that I know I can trust. When a business is willing to make things right, even on small orders, it says something for that business and one that I would buy from again. Thanks! "
"Easy method of ordering with a timely delivery of the product,"
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