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"They sent something I didn't order, then refused to refund. The "customer Service" did nothing but insult and tried to state that they are not bound by Hong Kong law to give a refund."
This review was modified by arata on January 10 2011 03:49:30 PM
"It was a very frustrating shopping experience with this online store. I believe that I will never buy anything from this store again.
The whole story was: * On 11/30/2006, I placed an order with them to buy a wireless notebook mouse. Since I would be on a 2 months business trip to China at the time I placed the order, I left the office address where I would be staying in those 2 months, hoping I would receive it during the trip. * It took about 2 weeks for YesAsia to locate the item and started shipping it out. According to the order status, the item was shipped out on 12/13/2006. * On 12/21/2006, that is, 8 days after the item was shipped out, I still did not receive it. So I sent out the first inquiry e-mail. The e-mail was replied on the second day. I was told that I had to wait until 1/3/2007 to see if I could receive the package, because it could take 6-14 business days to deliver. * OK, I waited until 1/10/2007, no sight of the package. I sent out the second inquiry e-mail. Considering the shipping may take too long, and my 2 months business trip (which started on 12/1/2006) was about to be over, in the second e-mail, I requested to change the shipping address to my home address in USA, if the ordered item was considered to be loss and would be reshipped. * The second e-mail was replied. YesAsia agreed that the package was lost and they would be shipping a replacement. But they said they would only ship it the original address. I had to send the third e-mail explain the reason why I wanted to change the shipping address, again. * The third e-mail was replied. YesAsia said they could ship the replacement to the new address. But they had to use some "Express shipping method", and I would be going to pay for that "Express shipping". I could not take it any more. How on earth am I going to pay for an "Express shipping" that takes 1 month and half to deliver? * Entirely upset, I sent out a complain e-mail to YeaAsia's CEO, by using the "e-Mail our CEO" link on their web site, on 1/15/2007, asking for cancel the order. * On 1/22/2007, a week later, I did not hear anything from Mr. CEO. So I sent him an e-mail again. * On 1/29/2007, I still did not get any response. I realized that Mr. CEO was too busy to check his e-mails. I gave up. * By now, 3/3/2007, I still did not get any thing. Neither the item, nor a reply from their CEO
"A scam! This is a company based in Hong Kong and I had ordered a Karaoke DVD player from them, should have realize this is a poor quality product from China again. When I first tried it out there was no sound from the microphone with all the adjustment and setup. Contact the costumer service and they had contacted the manufacture. I got an answer from them just tell me to turn up the volume on my TV, what a genies tech support! Finally they realize this is a manufacture problem and granted a refund but would only with store credit, also they would not pay the return shipping, remember I am shipping this item from US to Hong Kong. What’s the point to pay the expense over sea shipping fee for a cheap Chinese DVD player of $90’s dollars. The website looks friendly and their customer service is kind, but watch out the big scam behind it. The Chinese way of doing business – pirating. They always win and make money no matter who’s fault it is. Would never buy from this store again."
"My experience with YesAsia.com was awful. I advised everyone to stay away from them. The poorest customer service I've seen ever. I ordered a book and a CD, which were delivered one month late, and the book was not the one I expected!!!! The customer service refused to send me a refund! Such 'no return and no refund' policy has no legal force according to Hong Kong Law. "
"So yesasia.com likes to delete bad customer service reviews in other threads. And their customer service says they have the right to refuse service if the customer does not provide a copy of customer's credit card and credit card statements before doing business with customers.
"I have used this store several times when it was in US, but since they moved to Hong Kong, the service has gotten horrible. They have the decent collection and price for Asian CDs and DVDs, but I haven't received any of my orders. The customer service is the worst ever. They will not do anything unless you keep sending the messages continuously, and they even cancel or reject orders from their sister shop "YesStyle" without notifying you of any explanation. I'm still working on getting my order since they don't refund the money. It's so frustrating that they don't seem to care about the customer at all.
"This merchant's credit card verification processes are apparently intended to discourage the use of credit cards (too big a fee for the merchant?). Either you fax or email a scan of BOTH sides of your credit card, provide them with your most recent statement, or break down and pay with PayPal (which has far, far fewer buyer protections than your average credit card).
After repeated phone conversations with my credit card bank and the customer service at YesAsia.com, I finally initiated a 3-way teleconference with all parties, just to try to get my purchase to go forwards. Even this was not enough to satisfy the merchant, who repeatedly insisted I simply use paypal instead.
No thanks.
I cancelled all my orders and went to shop elsewhere. Needless to say, I'm never going back to YesAsia.com again."
"Slow and stupid site... Took 2 weeks to find my product, then they said that they would take 2 weeks to ship my product. It's been almost 2 months and I haven't gotten my product. I can't get a refund from them either. DO NOT BUY FROM YESASIA!!!!! Still waiting for a reshipment... I am angered by them."
"i gave these guys another chance but i guess it was not a good idea. ordered bunch of items that are IN STOCK and able to add to cart and then THREE MONTHS of stuck on SEARCHING FROM SUPPLIERS status with NO PHONE CALLS ( assuming even if they did and i'm not there to answer at they can leave a message or email me that they tried to contact me ) ONE OF the item is canclled three months later."
This review was modified by tommy96814 on November 27 2008 12:37:37 PM
"Had to jump through ridiculous hoops in order for the payment process to occur. Canadian Visa Companies don't issue 6-digit verification numbers. Why indeed do they need a copy (front and back) of a credit card to verify ownership as per instruction from credit card companies when major Canadian Visa companies (CIBC, TD, RBC) told me NOT to? Not only that, just to process the card is a hassle but paypal is not?? Isn't there more of a liability for users to use paypal as an option rather than direct merchant authorization? Not that paypal isn't secure, but rather that yesasia ought to be more so as a direct merchant seller. Or else just eliminate the credit card option completely instead of sending ridiculous and condescending emails insisting that they are following credit card company guidelines...which ones, American? So Canadian banks don't count for much due to their higher security protocols?
Oh yes, you are responsible for supplying a contact number to your card company so that yesasia can verify the authorization, but even when that is done, they still make you jump through all these hoops and ask time and time again to get this number or switch payment options? The whole point of using a credit card is convenience, and while I appreciate a company who is dedicated in keeping out fraud, why do they offer this method of payment when it is far from convenient? I guess it's to sucker in all those Visa holders whose Visa companies have less than secure standards.
Terrible, condescending customer service. Unless they have items that I can't find anywhere else to warrant another dealing or jumping through hoops, I would not shop at yesasia."
This review was modified by bobobear on December 05 2006 11:42:37 AM
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posted Sep-09-2007 
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![Share](javascript:share_rating({"review_body":"It was a very frustrating shopping experience with this online store. I believe that I will never buy anything from this store again.<br><br>The whole story was: <br>* On 11\/30\/2006, I placed an order with them to buy a wireless notebook mouse. Since I would be on a 2 months business trip to China at the time I placed the order, I left the office address where I would be staying in those 2 months, hoping I would receive it during the trip.<br>* It took about 2 weeks for YesAsia to locate the item and started shipping it out. According to the order status, the item was shipped out on 12\/13\/2006.<br>* On 12\/21\/2006, that is, 8 days after the item was shipped out, I still did not receive it. So I sent out the first inquiry e-mail. The e-mail was replied on the second day. I was told that I had to wait until 1\/3\/2007 to see if I could receive the package, because it could take 6-14 business days to deliver.<br>* OK, I waited until 1\/10\/2007, no sight of the package. I sent out the second inquiry e-mail. Considering the shipping may take too long, and my 2 months business trip (which started on 12\/1\/2006) was about to be over, in the second e-mail, I requested to change the shipping address to my home address in USA, if the ordered item was considered to be loss and would be reshipped.<br>* The second e-mail was replied. YesAsia agreed that the package was lost and they would be shipping a replacement. But they said they would only ship it the original address. I had to send the third e-mail explain the reason why I wanted to change the shipping address, again.<br>* The third e-mail was replied. YesAsia said they could ship the replacement to the new address. But they had to use some \u0022Express shipping method\u0022, and I would be going to pay for that \u0022Express shipping\u0022. I could not take it any more. How on earth am I going to pay for an \u0022Express shipping\u0022 that takes 1 month and half to deliver?<br>* Entirely upset, I sent out a complain e-mail to YeaAsia\u0027s CEO, by using the \u0022e-Mail our CEO\u0022 link on their web site, on 1\/15\/2007, asking for cancel the order.<br>* On 1\/22\/2007, a week later, I did not hear anything from Mr. CEO. So I sent him an e-mail again.<br>* On 1\/29\/2007, I still did not get any response. I realized that Mr. CEO was too busy to check his e-mails. I gave up.<br>* By now, 3\/3\/2007, I still did not get any thing. Neither the item, nor a reply from their CEO<br><br>","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/304353#comment304353","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"oldhouse","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A scam! This is a company based in Hong Kong and I had ordered a Karaoke DVD player from them, should have realize this is a poor quality product from China again. When I first tried it out there was no sound from the microphone with all the adjustment and setup. Contact the costumer service and they had contacted the manufacture. I got an answer from them just tell me to turn up the volume on my TV, what a genies tech support! Finally they realize this is a manufacture problem and granted a refund but would only with store credit, also they would not pay the return shipping, remember I am shipping this item from US to Hong Kong. What\u2019s the point to pay the expense over sea shipping fee for a cheap Chinese DVD player of $90\u2019s dollars. The website looks friendly and their customer service is kind, but watch out the big scam behind it. The Chinese way of doing business \u2013 pirating. They always win and make money no matter who\u2019s fault it is. Would never buy from this store again.","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/334026#comment334026","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"blintemp","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with YesAsia.com was awful. I advised everyone to stay away from them. The poorest customer service I\u0027ve seen ever. I ordered a book and a CD, which were delivered one month late, and the book was not the one I expected!!!! The customer service refused to send me a refund! Such \u0027no return and no refund\u0027 policy has no legal force according to Hong Kong Law. ","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/672290#comment672290","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"essexrupert","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So yesasia.com likes to delete bad customer service reviews in other threads. And their customer service says they have the right to refuse service if the customer does not provide a copy of customer\u0027s credit card and credit card statements before doing business with customers. <br><br>Wow censorship at its best. ","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/663073#comment663073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"echen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used this store several times when it was in US, but since they moved to Hong Kong, the service has gotten horrible.<br>They have the decent collection and price for Asian CDs and DVDs, but I haven\u0027t received any of my orders. The customer service is the worst ever. They will not do anything unless you keep sending the messages continuously, and they even cancel or reject orders from their sister shop \u0022YesStyle\u0022 without notifying you of any explanation. <br>I\u0027m still working on getting my order since they don\u0027t refund the money.<br>It\u0027s so frustrating that they don\u0027t seem to care about the customer at all.<br><br>I will not recommend this store to anyone.","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/565898#comment565898","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"CareforCustomer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This merchant\u0027s credit card verification processes are apparently intended to discourage the use of credit cards (too big a fee for the merchant?). Either you fax or email a scan of BOTH sides of your credit card, provide them with your most recent statement, or break down and pay with PayPal (which has far, far fewer buyer protections than your average credit card).<br><br>After repeated phone conversations with my credit card bank and the customer service at YesAsia.com, I finally initiated a 3-way teleconference with all parties, just to try to get my purchase to go forwards. Even this was not enough to satisfy the merchant, who repeatedly insisted I simply use paypal instead.<br><br>No thanks.<br><br>I cancelled all my orders and went to shop elsewhere. Needless to say, I\u0027m never going back to YesAsia.com again.","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/289388#comment289388","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"joshlawless","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Slow and stupid site... Took 2 weeks to find my product, then they said that they would take 2 weeks to ship my product. It\u0027s been almost 2 months and I haven\u0027t gotten my product. I can\u0027t get a refund from them either. DO NOT BUY FROM YESASIA!!!!! Still waiting for a reshipment... I am angered by them.","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/526569#comment526569","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"ZanzA","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i gave these guys another chance but i guess it was not a good idea. ordered bunch of items that are IN STOCK and able to add to cart and then THREE MONTHS of stuck on SEARCHING FROM SUPPLIERS status with NO PHONE CALLS ( assuming even if they did and i\u0027m not there to answer at they can leave a message or email me that they tried to contact me ) ONE OF the item is canclled three months later.","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/357470#comment357470","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"tommy96814","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had to jump through ridiculous hoops in order for the payment process to occur. Canadian Visa Companies don\u0027t issue 6-digit verification numbers. Why indeed do they need a copy (front and back) of a credit card to verify ownership as per instruction from credit card companies when major Canadian Visa companies (CIBC, TD, RBC) told me NOT to? Not only that, just to process the card is a hassle but paypal is not?? Isn\u0027t there more of a liability for users to use paypal as an option rather than direct merchant authorization? Not that paypal isn\u0027t secure, but rather that yesasia ought to be more so as a direct merchant seller. Or else just eliminate the credit card option completely instead of sending ridiculous and condescending emails insisting that they are following credit card company guidelines...which ones, American? So Canadian banks don\u0027t count for much due to their higher security protocols?<br><br>Oh yes, you are responsible for supplying a contact number to your card company so that yesasia can verify the authorization, but even when that is done, they still make you jump through all these hoops and ask time and time again to get this number or switch payment options? The whole point of using a credit card is convenience, and while I appreciate a company who is dedicated in keeping out fraud, why do they offer this method of payment when it is far from convenient? I guess it\u0027s to sucker in all those Visa holders whose Visa companies have less than secure standards.<br><br>Terrible, condescending customer service.<br>Unless they have items that I can\u0027t find anywhere else to warrant another dealing or jumping through hoops, I would not shop at yesasia.","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/288026#comment288026","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"bobobear","rating":"1"}, "single");){kind=link}
"They sent something I didn't order, then refused to refund. The "customer Service" did nothing but insult and tried to state that they are not bound by Hong Kong law to give a refund."