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  • YesAsia

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 1.25/10 1.25/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

82 Customer Reviews

Rating 2/10

"basically, yesasia f*cked me over twice. the first time i ordered from them was the first time i was ever ordering kpop merchandise online so before i did so i looked up reviews on them. though i saw many people dissatisfied with them, apparently i was too naive to believe that i would experience as much dissatisfaction. however, after pre-ordering two things and a couple of in-stock items i was completely wrong. upon ordering, i saw that there was a statement on the bottom saying that they didn't charge until the order was actually shipped, however i was charged the INSTANT i placed the order. moreover, i didn't realize the split shipment option. apparently for me, it "didn't load." and i couldn't choose it which meant that i had to wait for everything all together until the pre-orders were set to be delivered. keep in mind i ordered everything on october 9th and the estimated date of shipment was november 4th-8th. while i waited a bit until the 8th i still didn't get the confirmation email of shipment but i did receive an email saying my order wouldn't be shipped between november 4th-8th but instead around the first of december...... i was so butthurt. usually i'm patient with these things but being charged on the dot and having to wait a month, plus another month on that, is seriously upsetting. so i emailed them about my dissatisfaction. buuuut of course, one of their many complaints is their costumer service, which i am just a HUGE fan of. their reply to me was basically, "no you have to accept this sorry not sorry thanks for the money." that's not legit but that's what it felt like they were saying. they offered an $8 fee to split the shipment but it was already too late so i denied. however a few days later, around november 14th, i got the confirmation shipment of my order. like. what??? ok. i didn't complain. until i noticed that they charged me AGAIN after i got the email. i had no words. it's like they pushed me down the stairs and i was finally given help but then they just pushed me harder down the rest of the steps lol. anyways, after that experience my card got refunded the money after a month, which i thankful for. but still that doesn't make up for everything.... they clearly stated i wouldn't be charged instantly. moreover, after the incident i received my order about 14 days later. everything was well packed so i didn't mind the packaging, but the fact that i had to go through all that for this package. siiiiigh. you'd think i wouldn't give them a second chance... but i did ://... mostly because they were the only site with the stuff i wanted left so i thought if i were smarter this time i'd avoid any more problems. ///wrong. though i chose split shipment the second time and everything went smoothly, THEY STILL CHARGED ME TWICE. once on the dot, the second when they sent the confirmation emails. honestly. i thought they'd recognize my card after the first time's confirmation but i was wrong. i'm still waiting for 3 albums too and it's been around a month. so yeah. those were my experiences. though their packaging is well, everything else isn't. yeah their free shipment for orders over $39usd is cool too, but it's not worth it. after i get the rest of what i ordered, i'm never ordering from them again. "

This review was modified by chanyeols on January 09 2016 10:11:58 PM

Rating 2/10

"DO NOT ORDER FROM YESASIA UNLESS YOU WANT TO CHANCE DISAPPOINTMENT!! After doing research and consulting with a few friends happy with the items they've ordered I decided to place an order through Yesasia. I placed a Pre-Order for an album. Yesasia showed the item was available for order and so the order was placed. The promptly took payment from my pay pal account within a day or so of the transaction. A week later I receive an e-mail informing me the item I had pre-ordered was not in stock which defeats the purpose of pre-ordering anything! I was instructed by an automatic e-mail of my only two options, which were to wait five days before the system would automatically cancel the order, or to remove the item all together. I decided I needed to get to the bottom of this. Don't be fooled. They attempt to address all issues through their automated e-mail system, but there is a 1866 number you can find if you want to talk to a real person. The 1866 number is tied to a call center in the Hong Kong time zone, so make sure to have your world clock app ready. After contacting a real person and asking how can a pre-order item be "out of stock" I was told that they only get limited quantities on a first-come, first-serve basis. So they basically knew they would only have access to a limited few, and instead of removing the availability of the item once all quantities were accounted for, they chose not to do so. Not only that they charged people knowing they wouldn't be able to fulfill the order. Which if you ask me borders on fraud! Shady business practices and horrible customer service. Do not waste your time and money like I did."

This review was modified by keta8604 on December 08 2015 06:00:50 PM

Rating 8/10

"Um so this is my first and only experience with Yesasia....I preordered an album and poster because I have heard good things about Yesasia, so I decided to go through them and not other websites. The cd came prompt after it's release even on slow delivery--about 11 days, and most people said the posters came within the week after you receive the album. So I waited. However after the full month I emailed them because the tracking never updated and I had not seen my poster. They responded fast telling me to wait another week and if it didn't come, then I would get a reshipment. Well, it didn't come, so I sent another email. They issued me a refund, which I'm waiting to come through. They were really nice about it, so I was just disappointed, but I would be fine. However, I came back to find out it had suddenly arrived, but when I opened it, it was a gross mop thing??? like WTF!!! And this was the sudden poster and my tracking was suddenly updated too. That was so unexpected since my cd was fine and super well wrapped :/

**edit: refund came through! disappointed, but prompt and good customer service!

This review was modified by cupcakekitty07 on April 21 2015 10:58:03 AM

Rating 2/10

"I placed an order today on YesAsia and they overcharged my card and made charges I didn't authorize. I had to cancel my credit card. I'd avoid this seller."

This review was modified by TheBargainShopper on March 17 2015 07:32:27 PM

Rating 10/10

"I have dealt with YesAsia for a long time and after a three-year slump, decided to order from them again. They have not changed. I found some great deals and I got my items in a week. Some say their prices are a little up, but the idea is to find the best deals. Their prices go up and down. I was able to get my items for some pretty good prices. Plus their end of year clearance sale is well worth it! I definitely will continue with them as they are my #1 source for Asian CDs, DVDs, and Blu-Rays online. "

This review was modified by albertv1979 on March 17 2015 05:51:16 AM

Rating 10/10

"I personally love YesAsia. They're items always come in perfect condition and within 3-4 weeks to the U.S. They are reliable, but sometimes a bit pricey. It's also one of the best places to get autographed albums too."

This review was modified by xoKxoM on January 01 2015 09:06:03 PM

Rating 2/10


I got good and bad experience with them,

1st of all they got huge collection of Asian movies which i like. but there shipping rates are INSANE and ridiculous enough. and no matter how much you try to tell them to reduce the prices but IMPOSSIBLE anyone help you. once i ordered a movie using Standard option. and the given time is 15 days. well i never get my package and YesAsia refuse to Refund on my credit card. they DO refund on my YesAsia account store credit anyway. but they warned me to chose Express shipping option in future. but how can i chose express when its too damn high? so i DO NOT recommend YesAsia to anyone.

However i find some good Hong Kong Blu-Ray retail seller on eBay (for Asian movies) and they are awesome. they uses EMS service (Tracking # included) with cheap rates and you get your package in hardly 6 days.

Rating 2/10

"DO NOT BUY FROM THEM. Most of their goods are counterfeit. A while back, I ordered a drama series from them. The original language was Korean but it was supposed to have English subtitles. I had watched it before, but was looking to own it to watch it whenever I wanted to. I got it long after ordering and it DID have English subtitles, but the audio was replaced with the audio of Chinese speakers. There were also some points where there were Chinese subtitles covering the English ones, like translations of signs and text messages. At the same time I purchased a pair of earrings that I had seen a star that I liked wearing. When I got them, the quality was disgustingly low. It was supposed to be pink unicorns but it was a grossly misshapen glob of metal covered in uneven pink paint.
Most recently, I ordered a large, expensive stuffed animal from them over a month before I needed it. It was a gift, so I needed it by a certain day. I also ordered 2 other stuffed animals for myself. Over the course of the two weeks after I ordered them, two of the stuffed animals got cancelled by them, luckily they were the ones that I was getting for myself so I wasn't that upset. After that, the date I needed them by was getting really close and the order said that the stuffed animal wasn't even in stock yet and that they were waiting on it to arrive so they could ship it to me. I was alarmed because I felt like I wouldn't have it on time, but I paid for express shipping so I figured that if it shipped a few days before I neede it, I would have it on time. A few days before the day I needed it, which I needed it by September 15th, they emailed me saying that the new shipping out date was September 27th. Needless to say, I was angry. It had already been a month and they still didn't even have the item I then emailed them asking if I could cancel the order so I could find another gift because that was totally unacceptable provided that I paid for express shipping and had waited over a month for an item that supposedly shipped within 1-2 weeks. They responded saying that I could not cancel the item. So now I'm forced to wait for a gift to arrive two months or so after I ordered it and about a month after the day that I need it. The BIGGEST part is that I contacted a representative of the company that really makes this series/character of the stuffed animal and they said that the items from YesAsia are counterfeit and that there aren't any strict laws regulating this type of thing in the country that YesAsia sells from.

This review was modified by milktea on September 26 2014 08:06:42 PM

No Avatar

Rating 10/10

"This is my 3rd time to order from Yesasia. I'm from the Philippines and I'm very very satisfied as I got my 1st order in 6-7 days I guess, 2nd order was in 5 days and my third order which was placed Sep 1, I received it yesterday ( Sept 4)! Weee..I will continue to shop in yesasia. It might be a bit pricey compared to other shops but it is worth it as I got my items really fast. I hope my next purchases will be the same I hope to get freebies next time! :D Manse!!! ^^"

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Rating 4/10

"Back in May, I ordered book and CD from this website. Living in the UK and having ordered from this website three or four times beforehand made me realise I could do nothing but wait the long shipping time for my product to arrive, but a month was becoming a little excessive. At this time, I went to the product's webpage again, only to find that it didn't exist anymore.

Feeling rather angry at this point (the product was a present for a good friend of mine), I didn't bother with trying to tackle to customer service department because I knew from numerous reviews that they wouldn't help much anyway (and my friend's birthday was just days away). The product wasn't expensive, so I just gave up and ordered it from a seller on eBay ), leaving a remark on a social networking site about how annoyed my experience with YesAsia made me.

Now I don't know if this is just a coincidence or not, but within minutes of making said post I received an email from Yes Asia saying my order had been cancelled due to insufficient stock.

Wow, took them a while...

Unfortunately, due to the nature of mine and my friends' interests I will have to continue to order from this website, since it is one of the only places I can buy certain products.

Rating 10/10

"I ordered a SHINee's album coming with a poster on their website. It was a little bit expensive but it was the most safe place that I found. They told me that my package will coming between 7 and 14 business days. After 13 days, I received my poster but it is fold and torn. A was a little bit disappointed. After one month and a half of waiting, I finally received my album. It was protected in bubble paper and it is not broke. I recommend YesAsia, they are very fine and they answered my e-mails very fast."

Rating 4/10

"I have so far only bought something from YesAsia once and as things are right now, that’s also going to be the last time.

Before I’ll start posting my story, let me just give those of you that don’t want to read all of it a quick summary of my most important points: Yesasia has a lot of rare items that you usually can’t find in many other shops, the prices are a little higher than usual, but the fact that you get free shipping for an order that costs like 45 dollars, that’s pretty nice. However if you want something quickly, if you want a competent service and most importantly if you want your item to really get to you securely, don’t ever use YesAsia.

Here’s my story:
In the beginning of July I preordered an item I couldn’t find in any other shop. Needless to say, I was pretty happy to be able to even preorder it anywhere. So after 2 weeks, the item was released and I was expecting YesAsia to send the item on the day of the release or one day after, but nothing happened, not even 4 days after the release. Then on the 5th day, I got an email from them, telling me that my order couldn’t be sent out for at least another 2 weeks. That got me really angry. I mean why would I preorder something to get it as fast as possible, just to wait another 3 weeks after the release to have it shipped out to me?

So since I found the manga I wanted to buy on another shop as well, I contacted them, saying that I wanted my money back. And it shouldn’t be a problem since my item had not been sent out and wouldn’t for 2 more weeks, but of course things are not that easy and they didn’t let me cancel my order. I was really pissed at that moment and wrote them another mail telling them (politely) that a service like this was highly inconvenient and that I want my money back immediately. Surprisingly I got a very fast reply, saying that giving me my money back won’t be possible anymore since my order has already been shipped out.

In a former mail they told me it would take at least 2 more weeks and now they just shipped it out even though they didn’t have it in stock? Weird huh? I have a feeling they just changed my status, so I couldn’t demand my money back and this makes sense, since to that day, I still haven’t received my package.

Normal delivery takes around 7-14 days to Germany and now more than 4 weeks have already passed. During this time I wrote them twice, telling them that my order won’t show up, both times I received the same email, telling me to wait more, no one really took the time to reply to the questions I asked, they just copied a ready-made email and sent them to me twice. Nice service, really…

Yesterday, after I’ve waited 30 days for my item to arrive, I wrote them a mail that was not as polite as my prior ones, telling them that I want a reshipment immediately or that I want my money back. Of course they didn’t even reply to the latter and just told me that they would provide me with a prompt reshipment.

The word “prompt” almost made me laugh, because I already know that won’t happen. I checked the shop and the item I ordered is not even listed there anymore, so maybe they didn’t even get it in the first place and thus didn’t even send out anything, I really don’t know. Either way, a prompt reshipment won’t be possible like this and I highly doubt that I really will get my money back anytime soon. Also I read that I will have to pay for the delivery of my reshipment, since they are going to sent it via EMS. I mean it’s nice that they decide to sent it with a faster and more secure mailing service this time, but I already paid the full price for my order, so after waiting so long and receiving nothing, I surely don’t want to pay even more for it.

So if you actually took the time to read all this, I hope you’ll think twice before buying something from their shop. The item won’t be cheap, the service is the worst I’ve ever experienced and chances are high that you won’t receive your order in time or that you will ever receive it.

This review was modified by UlliT. on August 23 2013 08:39:43 AM

Rating 10/10

"I made several orders on YesAsia and have nothing to complain about! I always received what I ordered, and the orders were always shipped out on time. I see some are complaining about the standard shipping,which on the site claims to deliver your order in 6-14 days,but in reality it takes double that time!! It always takes 4 weeks to get from Hong Kong to Europe,so be aware of that. As for the expedite shipping, that is way too expensive:sometimes you have to pay more in shipping costs than in items! But if you are patient, and don't mind waiting those 4 weeks to get your order, I think it's a great site to get all those Asian CDs,DVDs etc if you can't find them where you live.
What I love is this: I buy a lot of Japanese music, and on the site they always have the Hong Kong or Taiwanese version of the CDs and DVDs, which cost 1/3 of the Japanese version!!

Rating 2/10

"I made an order and they put it on hold right away!! I paid with Paypal and they sent me an e-mail confirming that I made a payment to Yesasia, but Yesasia said they'll put my order on hold because the payment hasn't been confirmed? I've sent them 2 e-mails and I haven't gotten any response and I'm really angry now. I hope they didn't actually process the payment because I don't want to be scammed. I'm really angry right now."

This review was modified by heesung on August 04 2013 07:18:25 PM


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