Computer Hardware & Software
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"Ordered a (relatively expensive @ $300+) HTPC case and PSU on Friday. Order was confirmed on Monday (really?). On Wednesday afternoon (after most of the rest of my parts had been received from NewEgg) I get an email saying the case is out of stock and out of production, would I like a (cheaper) substitute. The substitute is mITX, by case was mATX, as is my new motherboard. I respond by email. No answer that day. I call. No return phone call. At 11 pm I get an email offering a substitute case (open box, last one) from a different vendor. I respond immediately that the substitute is fine, please call me in the morning because I want overnight shipping. In the morning, I get an email that the SUBSTITUTE case is no longer available and offering a much cheaper product.These guys have a cool site and list great products. Their order fulfillment is abysmal. Their customer service is a joke. Don't trust them with anything unless you have a) time; b) money to burn; and c)a backup plan."
"horrble experience, bought case/power supply. case was nice but when i opened it to retrieve power supply i noticed a fan wire laying by the PS box. I wondered where it was from only to realize it was the wire the went to the large (180mm) side fan. Now realize this was UNDERNEATH the packing paper by the power supply retail box that they had placed inside the case. This without doubt is a sign that the fanwire was broken and just thrown in there as they packed it. They ignored all emails asking about what to do. Not a good place. "
" This company bent over backwards to replace a product that did not function properly. This is people pleaser oriented company (rare to find these day). It is a real test of a company's metal when things, through no fault of theirs, goes defective. THESE PEOPLE COME THROUGH FOR YOU. They get deliveries out in timely fashion and choosing faster mail got my pkg. to me in 3 days in my Mail box. Convenience at its best!! I have bought before and will continue to buy from Xoxide because their prices are competitive."
"I find the oxide people rude.. Shipping was extremely slow also. If they offer you a free gift it's because the item is broken. Why would you purposely do that? I don't want your free broken gifts. Here is their response from me telling them for a second time the icecubes they sent me were faulty. Sent: Thursday, December 27, 2012 10:05 AMTo: firstname.lastname@example.orgSubject: Re: Your Recent Xoxide.com PurchaseThan you for sending the new icecube before Christmas. I put it in a drinkand it worked but it wont stop, I've completely dried it and it continues toblink. It's still going but it's nearly dead. This is the second one I hadproblems with.Response of xoxide:Yes maybe this is why they are free. We are completely out of stock ofthese and I'm not sure if we will get more. I'm sorry for your trouble"
"XOXIDE.COM.What was this company thinking when creating their return policy? They will NOT EVEN ONCE allow for a free return, charging the customer full price for all shipping on return orders, Meaning I would have to pay $35 on an $80 case that I didn't even want. What kind of service is that? With a company that boasts profits like theirs, you'd think they could afford some decent return policies, not to mention some agents who wouldn't rudely dismiss any claims you make to requesting said free return, especially when you were planning on spending MORE money with them. Sorry, guess not, xoxide. DO NOT RECCOMEND. If you get anything even SLIGHTLY different than what you want, you're up a creek. Good luck! Frys.com works much better."
"I live in Canada, and there are numerous other retailers that I could choose in regard to computer parts. Why did I choose Xoxide and pay more than $50 for shipping? Well, they have a large selection of non conventional parts -- water cooling supplies, lighting, fans in all possible shapes, sizes and prices. Also very great was that they took pictures of my order before sending and sent it to me online -- a unique bonus. What else to say... shipping was quite fast although expensive but I'm overall very satisfied!"
"Ordered a Lamptron F9 fan controller. Arrived severely damaged bent resistors, someone took a wrench to all 4 posts where the nuts are-deeply gouged & scratched. One post was at a 90 i bent back up and pin that attaches to board snapped. This wasnt damaged during shipping I guess I was the sucker who paid an extra $25 for overnight that i completely lost. Where is the quality control this shouldn't be? Never order again or recommend!"
"buy now for the first time the quality of goods and services simply wonderful in the future plan to continue these services"
"Deeply disappointed in this company. The product I ordered failed within an hour -- and thats being generous -- of installing it, and they said I had to pay the return shipping for a refund. This was only a few days after the item was received -- it was a gift for my mother. Beyond that, shipping was $12 for this lighted keyboard, and it came in a bubble shipping bag. For as much overpayment I made on shipping, one would think they could afford to pay for return shipping on a faulty item.Apparently there are enough other suckers out there that they don't need my business. I'll go back to tried and true customer service from Amazon and Newegg. I'm done with dealing with these little no-name companies."
"Excellent service, even through the returns process. Let me explain.I placed an order for a pair of XSPC Rasa GPU waterblocks. Unfortunately for me, I didn't do the appropriate research, and ordered blocks incompatible due to clearance issues with the compression fittings and tube size (1/2ID, 3/4OD) I was using.Upon finding out (and luckily before the blocks had shipped), I contacted their RMA department to cancel my order. Cory from the customer service team did so immediately, without issuing any restocking fee. Absolutely amazing service, especially since water cooling products are generally not returnable due to cleanliness and corrosion issues. However, an exception was made for me because I obviously could not have used / corroded the parts, having not yet received them. :)Unfortunately the blocks that I ended up buying (EK Supreme HF Acetal GPU) were not available at Xoxide, otherwise, I would have purchased them there. I intend on making Xoxide one of my core group of shops for all my PC modding and water-cooling needs. They're an excellent store with a great group of people who stand behind customer service--something extremely rare now a days."
"Excellent experience. Proper email updates through-out the process and received my order 2 days earlier than forecast."
"Don't buy anything from these crooks! They are way too expensive and they sell a lot of pure junk and the service is really terrible. I am still trying to get my money refunded on a damaged case that I received from them and they refuse to refund my money and they wil not send the shipper (FED-EX) to my home to check out the damaged case and they expect me to ship the case back at my expense. It just doesn't work that way. They like to sell their cases way above retail price when you consider that they remove the power supplies and that means there is an added expense to the comsumer. Their ads are also very misleading. They make the customer think that a power supply is included. They just recently changed the ads because I made a formal complaint to Pay Pal about this situation. I am still waiting for them to pick up this damaged case and refund my money. They will not answer my email. I don't have money to buy damaged computer cases that I cannot use. "
"Xoxide is a great retailer. They are my go to for more specific Niche modding items that I often can't find at some of the major retailers (i.e. Newegg). Good prices. Their shipping is very reasonably priced and sufficiently fast. Xoxide is great, no complaints here!"
"The Sales Rep Named Cory mess up my shipping order twice in a month. The problem is the tracking number like always. First time, he gave me the wrong tracking number. The 2nd time he gave me a fake tracking number when there is no tracking number provided. The Shipping information details is always inaccurate and flawed in a sense that it gave a mindset to me that Xoxide is trying to fool the unwised that doesnt do follow ups.."
"Great price, Great quality, and these people carry really cool stuff!"
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