1/5

posted Feb-15-2012

"Ordered a Lamptron F9 fan controller. Arrived severely damaged bent resistors, someone took a wrench to all 4 posts where the nuts are-deeply gouged & scratched. One post was at a 90 i bent back up and pin that attaches to board snapped. This wasnt damaged during shipping I guess I was the sucker who paid an extra $25 for overnight that i completely lost. Where is the quality control this shouldn't be? Never order again or recommend!"

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5/5

posted Feb-01-2012

"Awesome Products and service and prices that are outstanding! Their Facebook pages for Customer Mods, Gaming Stations and Mod of the Month contest, as well as all the reviews and places to post pictures on their website, make this a fantastic company, and one that really responds to their customers and fans, 80mm on up to the 140mm. LOL
Keep up the great work Xoxide!!!!
"

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5/5

posted Jan-20-2012

"buy now for the first time the quality of goods and services simply wonderful in the future plan to continue these services"

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1/5

posted Jan-19-2012

"Deeply disappointed in this company. The product I ordered failed within an hour -- and thats being generous -- of installing it, and they said I had to pay the return shipping for a refund. This was only a few days after the item was received -- it was a gift for my mother. Beyond that, shipping was $12 for this lighted keyboard, and it came in a bubble shipping bag. For as much overpayment I made on shipping, one would think they could afford to pay for return shipping on a faulty item.

Apparently there are enough other suckers out there that they don't need my business. I'll go back to tried and true customer service from Amazon and Newegg. I'm done with dealing with these little no-name companies."

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5/5

posted Jan-17-2012

"Excellent service, even through the returns process. Let me explain.

I placed an order for a pair of XSPC Rasa GPU waterblocks. Unfortunately for me, I didn't do the appropriate research, and ordered blocks incompatible due to clearance issues with the compression fittings and tube size (1/2ID, 3/4OD) I was using.

Upon finding out (and luckily before the blocks had shipped), I contacted their RMA department to cancel my order. Cory from the customer service team did so immediately, without issuing any restocking fee. Absolutely amazing service, especially since water cooling products are generally not returnable due to cleanliness and corrosion issues. However, an exception was made for me because I obviously could not have used / corroded the parts, having not yet received them. :)

Unfortunately the blocks that I ended up buying (EK Supreme HF Acetal GPU) were not available at Xoxide, otherwise, I would have purchased them there. I intend on making Xoxide one of my core group of shops for all my PC modding and water-cooling needs. They're an excellent store with a great group of people who stand behind customer service--something extremely rare now a days."

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5/5

posted Jan-05-2012

"Excellent experience. Proper email updates through-out the process and received my order 2 days earlier than forecast."

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1/5

posted Jan-03-2012

"Don't buy anything from these crooks! They are way too expensive and they sell a lot of pure junk and the service is really terrible. I am still trying to get my money refunded on a damaged case that I received from them and they refuse to refund my money and they wil not send the shipper (FED-EX) to my home to check out the damaged case and they expect me to ship the case back at my expense. It just doesn't work that way. They like to sell their cases way above retail price when you consider that they remove the power supplies and that means there is an added expense to the comsumer. Their ads are also very misleading. They make the customer think that a power supply is included. They just recently changed the ads because I made a formal complaint to Pay Pal about this situation. I am still waiting for them to pick up this damaged case and refund my money. They will not answer my email. I don't have money to buy damaged computer cases that I cannot use. "

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5/5

posted Jan-01-2012

"Xoxide is a great retailer. They are my go to for more specific Niche modding items that I often can't find at some of the major retailers (i.e. Newegg). Good prices. Their shipping is very reasonably priced and sufficiently fast. Xoxide is great, no complaints here!"

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5/5

posted Dec-30-2011

"The Sales Rep Named Cory mess up my shipping order twice in a month. The problem is the tracking number like always. First time, he gave me the wrong tracking number. The 2nd time he gave me a fake tracking number when there is no tracking number provided. The Shipping information details is always inaccurate and flawed in a sense that it gave a mindset to me that Xoxide is trying to fool the unwised that doesnt do follow ups.."

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5/5

posted Dec-29-2011

"
Great price, Great quality, and these people carry really cool stuff!"

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