5/5

posted Apr-08-2008

"My interest in purchasing a new laptop began last December when Alienware announced the new m17x. During the long (and still ongoing) wait for the release of that machine, I began rethinking what I actually wanted in a new mobile gaming unit. Upon doing research, I was made aware of Xotic PC as a reseller of Sager lap tops, and, in particular, Xotic's version of the Sager 9262. After building a mock version of my dream machine online at Xotic, I became aware of two VERY important and stunning features: 1) What Xotic could offer in terms of a Sager 9262 was infinitely more powerful than anything I could hope to get in the m17x and 2) my dream could come true as the price was outstanding!

Immediately, my mind changed and as soon as I had the proper personal financing in place, I began getting in touch with Xotic in order to place an order for my new machine. This process, the act of communicating with this company, was amazingly easy, simple and quick. Justin, my rep in this case, was readily available via PM and postings at Notebook and Laptop Reviews. I never had to wait more than 30 minutes for a reply to any question I had during my initial inquiry phase and in the evenings, if I sent a message to him, the next morning I received a prompt answer.

The build process was a breeze and I did this on the phone with Justin, the very person whom I communicated with electronically during my design phase. I even made a couple minimal changes to the order (in terms of extras) and Justin handles them accurately, easily and with no delay in my order fulfillment).

I opted to have my machine customized via painting and detailing and that, as stated in the order process, added a couple weeks to the build time. Let me just say that this was DEFINITELY worth it. Beyond being beautiful and a solid representation of what I wanted, it adds a durability to the machine in that it essentially has the same finish, shine, polish and protection that a car has.

The machine, in short, is superb and supremely powerful. I could not be happier with it and with all the service I have received from Xotic PC, either via Justin, their on-call staff during the day, or their 24/7 tech support (I had a couple questions after hours that were quickly and readily answerd).

I highly recommend Xotic PC. This is the easiest time I've had in purchasing a gaming rig and I've never experienced customer service so honest, fast and effective."

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5/5

posted Sep-26-2007

"XoticPC was excellent to work with; my thought process was simple -- I read (here!) that Sager had some support issues, and also read (here!) that XoticPC was excellent for support. After browsing various forums, I called XoticPC up direct -- and a real human ansewered the phone. I was pretty impressed by that, and the person in general. The website seemed pretty good, and pricing pretty similar to Sager direct, and their reputation was highly regarded around.

In the end, I had no issues with my notebook so far (knock on wood) so I didn't push XoticPC too far.. but with Justin in the forums, humans on the phone, a good website, and very speedy service (kudos to Sager) I've been very impressed. I would order again.

(I used a bogus invoice number above; its not around, and been a few weeks so I'm not going to sig it up.)

FWIW, I'm in Canada."

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5/5

posted Oct-08-2007

"What an outstanding place to buy a laptop from. I was a first time buyer and nervous about buying one. I did research on notebookreviews.com and came across XoticPC when I was recommended a Sager NP2090. Justin at XoticPC answered all questions I had as a first time buyer and made it easy to buy from. I did not know of the company or computer when I started this trip to a first laptop but I am very glad I did and Xotic PC made it worth while. You really can not go wrong with these guys. Excellent customoer service that made you feel like they care, because they do."

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5/5

posted Mar-19-2008

"My purchasing experience with XoticPC was very positive.

I ordered a Sager 5793 from Xotic PC via my university's institutional purchasing program. Website was easy to navigate, prices were good, and the sales rep I talked to (Justin) was friendly and helpful. First impressions were excellent.

But then things went a bit downhill, for two reasons. First, Xotic PC insisted on waiting 2 weeks for the check to clear. I could understand this if the check was a personal check, but it wasn't - it was verifiably an institutional check from a major (ivy league) university. Second, there was a mistake with the delivery - I requested 'next day' as I needed the laptop in a hurry for a business trip, but it was shipped via ups ground.

However, it's not so much a question of a company making a mistake, but how they respond to that mistake. When I called XoticPc and expressed my views on the check clearing and delivery in a cordial but rather... direct manner, Justin remained friendly and helpful, and promised to get someone 'higher up' to resolve things. Within five minutes I had the owner of the company call me back. He apologized for the mistake with the delivery, promised to review company policy on institutional purchases with checks, refunded all delivery charges and sent me a laptop cooler as further compensation.

When the laptop arrived it was exactly as specified, and so far has worked perfectly.

So, yes, they made some mistakes with the order, but they responded to those mistakes very professionally and in a way that demonstrates that they really care about their customers. I would definitely do business with XoticPC again, and highly recommend them.

"

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4/5

posted May-19-2010

"Initially I had several complaints, but a manager got back to me very quickly to address them. I was not pleased with the initial customer service, but the follow up was very quick and made me feel like I was a valued customer."

This review was modified by MikeHofler on May 19 2010 01:32:27 PM

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5/5

posted Apr-14-2008

"XoticPC is one such company that when you deal with it, you get the rather familiar "it's too good to be true" feeling. But I've been using my laptop for a year now, and it's still going strong... So believe me when I say it, no doubt is it too good but it god damn true to it's word!

XoticPC is certainly in a league of it's own! :D"

This review was modified by Prasad007 on June 10 2009 03:00:28 PM

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4/5

posted Jul-09-2010

"I had a problem with Xotic pc regarding shipping to a different address and a refund for that mistake and at first seemed like they weren't going to fix this even though it wasn't my mistake. After several emails Jason, the manager got back to me and I explained the situation and he had a look at previous emails I've sent. He refunded my money and thrown $50 extra for my trouble. It was a long process but he made it worth the while."

This review was modified by kura11 on July 12 2010 12:53:10 PM

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5/5

posted Nov-18-2009

"this was my first experience ordering a "specialty" laptop not from one of the big brands (sony, dell, etc), and i'm really happy i did so through xoticpc. the prices are good and even cheaper than the direct sager website with xotic's cash discount. and joseph from the sales dept was terrific to work with - i always received very prompt and helpful replies to all my inquiries and requests. overall, i had a great experience with xoticpc and would not hesitate to highly recommend them (i already have!)."

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5/5

posted Dec-23-2009

"I am happy with my treatment at Xotic PC. When I initially received my computer, I discovered that there was no IEEE 1394 port on my computer, contrary to the technical specifications listed on their site before November 22nd. On the 25th, I followed up with the same representative who agreed to send me a firewire express card to compensate for their error. On December 8th, I received a PCMCIA card, which was incompatible with my computer. To compensate for this mistake, he credited my account with more than enough to cover my expenses for both purchasing an express card from newegg.com and mailing the incompatible card back to Xotic PC.
To follow up, the representative called me again to ensure my satisfaction, and we found a solution that fairly compensated me for my time. Thank you very much for the highly commendable effort of fixing the errors!
I recommend to readers of this review that if you purchased a N61VN-A1 or N61VN-A2 between Nov 5th and Nov 24th, you should check your computer carefully; you probably don’t have the IEEE 1394 port on your computer that was listed in the technical specifications. You may want to give Xotic PC a call to settle this discrepancy."

This review was modified by jkomen on December 23 2009 02:56:52 PM

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5/5

posted Feb-18-2010

"I had a great experience with Xotic PC all around.

Communication - excellent! Email and phone service is top-notch, friendly, and very helpful.

Customer Service - my original notebook that I ordered through their online site was not currently in stock. I received email notification on other possibilities if I wanted the notebook sooner. I spoke with someone on the phone to verify a few questions and ended up with a better build overall.

Shipping - fast! and packaging for the order was excellent.

Quality - I have had this notebook for almost 5 months now and am extremely satisfied.

I have recommended Xotic PC to several friends as my experience was great. I'll definitely order from them in the future!"

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