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RatingsRating
Store InformationStore Info
Full Rating Profile
Xotic PCCoupons
  • Xotic PC Xotic PC Elite Status
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.57/10 7.57/10
    Chance of future purchase: Rating 9.18/10 9.18/10
    Shipping & packaging: Rating 8.92/10 8.92/10
    Customer service: Rating 9.47/10 9.47/10
    Return/Replacement policy: Rating 8.81/10 8.81/10

What is this?

2,264 Customer Reviews

Rating 10/10
5/5
modified review posted

"Incredibly helpful especially during an error order (our fault). Provided updated information on my order and handled it in a timely matter. If I had to choose one website to order a computer off of, Xotic PC would be my first choice."


Rating 10/10
5/5
modified review posted

"where i am from the selection of PCs and laptops are limited. we have most things but not all, not the best. after searching for months online i picked xoticpc to be my source of purchase.

i am a hesitant online shopper too cautious for my own good. after the fact i am glad i used their service.
xoticpc guided me in every step and informed me when needed. the high end laptop i bought has more then reached the expectations i had from buying online and i am happy to say i would be buying from them again in the future. even the shipping went without a problem and i am half way across the world.

xoticpc deserve my praise and recommendation for quality of service, quality of product as well as their variety.
"


Rating 10/10
5/5
modified review posted

"My new system is working great! 15 seconds from pressing the power button to using my laptop. I was very happy with the information that Xoticpc provided me from putting in the order through delivery of the system."


Rating 10/10
5/5
modified review posted

"I'm about to order my fourth laptop from Xotic PC. The company is easy to deal with. The prices are good and what really makes me love them is all the customization that I can do. "


Rating 10/10
5/5
modified review posted

"I had a very pleasant experience with XoticPC, their customer service was always available to speak to me and help me solve any issues that came up. The sales people are very knowledgeable and I learned a lot about the proper configuration of my laptop for the uses I wanted it for. I highly recommend them, and will shop here again for my future computer needs."


Rating 10/10
5/5
modified review posted

"Hi my name is Brandon Shields and I purchased a Sager NP8278-S from Xotic PC for my first time back in November and I couldn't of been more happy.

I learned about Xotic PC awhile ago through their Youtube channel. After watching several of their videos of their well built laptops I felt I should really look into them. My first gaming computer/laptop I had purchased was from Best Buy back in 2009. It was a ASUS G73SW. It wasn't too long until the problems arose and I knew it was just Best Buy and their bull.

After the troubles I've had from Best Buy and the awesome reviews I had seen on Xotic PC along with their YouTube videos I felt I should give them a shot.

First thing, the options in customizing your computer are endless. I appreciate this. It allows you to cut that extra fat in your system and truly make it your own. I added 2TB in my Sager, 16gb of ram and a Nvidia 970m.

The second thing I enjoy about Xotic PC was their customer response after you place your order. Everyone treats you like a human being and keeps you in the loop on the status of your computer. They really do an amazing job with customer service and I couldn't be more happy with it.

Finally comes the computer itself. I enjoy how they shipped it, it came well protected and ready to last. The craftsmanship on my computer is beyond excellence. Xotic PC has really set the standard in custom computers and I suggest you go give them a try. I know I will. They have earned a customer for life.
"


Rating 10/10
5/5
modified review posted

"XoticPC offers a diversity of products through a solid website. Where they really shine, however, is in customer service. I have always received prompt, informed replies from their service team. I am highly satisfied with them overall."


Rating 10/10
5/5
modified review posted

"Excellent Laptop. Can't beat it."


Rating 10/10
5/5
modified review posted

"The customer service was great made many changes to my order and made many mistakes with my final order which they greatly helped me resolve. Shipping was faster than expected and have had no issue with my laptop. "


Rating 10/10
5/5
modified review posted

"Purchased a Sager through Xotic and had some build quality issue with it (Sager's fault, not Xotic's). They were very helpful getting me through the RMA process. "


Rating 10/10
5/5
modified review posted

"Bought the MSI CX61 2PC-499 from Xotic, great computer setup.. good for playing video games/streaming.. you name it, very affordable. Customer service is outstanding! You can customize your computer setup through Xotic also, whatever setup you buy you can customize it to your needs!"


Rating 10/10
5/5
modified review posted

"Excellent company. Quick communication. Would recommend to anyone."


Rating 10/10
5/5
modified review posted

"XoticPC service has been stellar on my latest order, like always. It's my second time buying a laptop from them, and most likely my next order will be with them again."


Rating 10/10
5/5
modified review posted

"Xotic's customer service has been great to me, albeit a minor disconnect between the workers. I ordered my laptop during a time when they were giving a free promotional 30gb flash drive. I originally never received this, emailed one of the Xotic team members and was told they would contact their sales team and ensure that when their new shipment of flash drives arrives I would receive one. Several weeks later I attempted to contact the same associate who originally told me they would contact sales to get me a drive. When I emailed this person their account was no longer active meaning they probably no longer worked at Xotic. I then contacted someone else on the Xotic team and was told these drives were while supplies last and would NOT be receiving one. I was disappointed but this was not a huge deal for me considering the falling prices of external storage. I did however receive the flash drive a week or so later which I was happy about. Also during the shipment of my laptop I made sure several times they would be shipping to a specific address and was told several times that it would ship to this address only to later see the shipping address they had marked when the item actually shipped was the address I didn't want them to ship to, only to eventually see the package arrive at the address I had originally requested it to ship to which is what I wanted. In conclusion it seems like Xotic does what they are asked and are diligent about getting what their customers want, even if they aren't displaying this or if it looks like there has been some confusion. However my experience with Xotic has been great and would refer them as a reseller to a friend. You can't go wrong with Xotic's service and products are great as well."


Rating 10/10
5/5
modified review posted

"Very happy with the service i received through Xoticpc. i had to make a couple payments instead of a bulk sum and they were able to make that happen, all of my questions were promptly answered with thorough answers. for the customer service alone i would recommend Xoticpc. i plan on doing business with them again in the future and will be recommending them to any family or friends i know in the market for a pc ."


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Xotic PC is a merchant member
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