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Store InformationStore Info
Full Rating Profile
  • Xotic PC Xotic PC Elite Status
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.80/10 7.80/10
    Chance of future purchase: Rating 9.33/10 9.33/10
    Shipping & packaging: Rating 8.93/10 8.93/10
    Customer service: Rating 9.57/10 9.57/10
    Return/Replacement policy: Rating 9.12/10 9.12/10

What is this?

2,390 Customer Reviews

Rating 10/10

"They're a small company, but they all work their ass off to service their customers. They were always there - emails and live tech chats - and always helpful. Their site allows you to customize your laptop like you normally can't do, which is a godsend for guys like me who need a laptop but still want to tweak their computer to the specifics they want.

Months after I bought the laptop I came to them with a tech problem and talked to Eric F. for about two hours (I feel like most would've given up by then) and eventually we got it fixed!

I love that they're a small company that fills a niche while still maintaining decent prices and maintaining loyalty to their customers long after they've got your money. Nobody else is doing this as well as they are.

Sidenote: When you customize your laptop on their site, don't opt for the additional cooling feature. Literally the only negative I've experienced with them.

Rating 10/10

"Highly recommended. They communicated with me during order and buildout of my laptop, it arrived (almost) on time and the product and build was perfect. I will order from them again."

Rating 10/10

"I have purchased Sager laptops now from XoticPC on 2 occasions. On both occasions the purchase transaction went seamless. I would certainty (and do) recommend XoticPC to my friends."

Rating 10/10

"I went with Xotic PC to order my Sager NP8268-S. I was updated throughout the entire building process as to what was being done on my system, which was a big plus for me. Their customer service was very knowledgeable and gave me the information I needed when I needed it. I would suggest Xotic PC to anyone looking to build a custom system. "

Rating 10/10

"Truly a one-of-a-kind experience in the most positive sense. Xotic PC appreciates that people have different needs/applications for their machines and desire the ability to customize their machine in a way that will best suit their needs. Many of today's larger manufacturers have over-simplified the process and in doing so have turned PCs into plug-and-play commodities that may only accommodate a limited percentage of an individual's requirements."

Rating 10/10

"Amazing customer service, friendly and trusted. 5 star for them"

Rating 10/10

"XOTIC PC by far is the best place to get a custom built computer from in my opinion. They first give a 24 to 72 hour stress test on the computer to make sure the computer is running above your expectance. Their customer service by far Is the most friendliest, careful, and responsive I have ever seen. I was saving my money for a laptop for a entire year and the only good sites I found were new egg, amazon, ibuypower, cyberpower, and some etc ones but none of them matched XOTIC PC. Ibuypower is actually terrible even though there deals are amazing but the support staff doesn't even pick up most the time during business hours nor are they that friendly. XOTIC PC is the best, literally you won't find any other I promise you. "

Rating 10/10

"I was referred to xotixpc from a coworker who recently purchased the same brand computer as my purchase. I was really surprised at the fact that through my purchase that I was given updates from a singular real person throughout the entire process. She even helped me when I had to fix my daily limit to accompany the purchase. Definitely the best decision and choice I've made and that others should make in order to buy a high quality computer or laptop. I know that in the future when my friends Buy will be through xoticpc. The shipping was excellent the box was sturdy intact and had no problems whatsoever ever with any of the process. "

Rating 10/10

"Xotic PC is a great website that allows users to compare product very well and figure out exactly what they need out of their choices. On top of that, the service is timely and great!"

Rating 10/10

"Purchased a new laptop for my girlfriend on 02/13/2015. It was a pre-order system, and I wasn't expecting to get it for about two months, however, they got them in earlier than expected. She got her system in less than two weeks. I ordered her the lightweight GIGABYTE P34Wv3-CF2, and she absolutely loves it. After waiting a few months to fully evaluate the system, we feel it deserves a good review. This is the FIFTH system I have purchased from XoticPC and I will forever be a customer of theirs as long as they are around. Great job to all of their staff there."

Rating 10/10

"At XOTIC PC, they know what they're doing. Extremely friendly, immeasurably helpful, and infinitely dedicated to their customers, everyone I spoke to (with the exception of one of the people in their payment department who was a rude) seemed not only WILLING to help me but WANTING to help me. I must have called ten times during the several-week-long process of my computer's creation, and every time I was met with a smiling voice and the utmost respect and kindess.
Though the shipping and creation process was quite slow, I would say it's certainly worth it. My computer arrived in perfect condition (save for a single, inconsequential dead pixel in the upper right corner of my screen... it doesn't interfere with anything. I always forget it's there unless I'm writing specifically about it). I will absolutely be recommending XOTIC PC to my friends and family, and when I need a computer upgrade in the future... I'll be back!

Thank you so much!

Rating 10/10

"Xotic pc was a great company to work with. I received my laptop in a timely manner in perfect condition. Their support is fantastic. I highly recommend. "

Rating 10/10

"I was skeptical at first because I never heard of XoticPC but they were recommended to me by someone in my Photography group. To make a long story short, I "bit the bullet" and gave them a try. I am overly gracious that I did. The customer service was great, the Laptop I purchased was and is an amazing gamers laptop (I use it for work and gaming). The follow up to insure my happiness is just extra icing on the cake. Thank you XoticPC. Love the way the keys feel while im typing too. #Sager rocks! "

Rating 10/10

"Having done considerable research, I expected XoticPC to be efficient, competent, flexible, and reasonably priced. But they exceeded my expectations with sensitive, accessible, comprehensive customer service. When I explained my satisfaction to them, they requested that I consider writing a review here. Had I known about this site previously, I would have done so without prompting. "

Rating 10/10

"Ordered two Sager NP9752, one of them had a cluster of dead pixels and XOTICPC resolved the issue with a quick RMA. Awesome."

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Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,850 merchant members.