 Xotic PC Advertisement |
 |
|
| Xotic PC Customer Reviews |
 |
|
|
|
|
Reviews 1 - 15 of 148
|
 |
1
|
2
|
3
|
4
|
5
|
....
|
10
|
|
10/1/08 2:06 PM
I'm hooked!
I was looking for a new laptop about a year ago and just happened by this gem of a company. XoticPC goes above and beyond all levels of service. Let’s break it down.
Sales Team: 11 out of 10
I knew little about the products they sold, but knew what requirements I wanted. The employees were all extremely friendly and knowledgeab... Read MoreI'm hooked!
I was looking for a new laptop about a year ago and just happened by this gem of a company. XoticPC goes above and beyond all levels of service. Let’s break it down.
Sales Team: 11 out of 10
I knew little about the products they sold, but knew what requirements I wanted. The employees were all extremely friendly and knowledgeable. They didn't try to push me into a product I didn't need just to sell me more, and actually encouraged me to get the most bang for my buck. They have a great community of very satisfied customers who stick around on the website's forums to help others choose a product or make recommendations for specific needs.
Products: 11 out of 10
The products they sell are of very high quality and go through a rigorous testing phase to weed out bad parts. I have been a member of the forums for almost a year and can count on one hand the number of times I have heard of parts failing (there are close to 700 members who post on the forums, making the failure rate of around 0.7%).
Price: 11 out of 10
Some places online offer a 2-5% discount below a competitor’s regularly priced product. XoticPC does the leg work for you and offers you the 3% cash discount and the lowest price on the web. A quick search today for the Sager NP5796 brings prices as follows
CompanyName/BasePrice/MaxUpgrades
XoticPC.com/$1777/$3454
Discountlaptops.com/$1822/$3474
Sagernotebooks.com/$1939/$3457
Xtremenotebooks.com/$1899/$3853
Speed: 9 out of 10
This may be the one thing XoticPC has not perfected, though I’m not sure I would want them to. You don’t rush an artist, you don’t rush a cook. If you want a really nice product you spend time making sure you have it before delivering. XoticPC does and extensive burn-in on all of its notebooks which adds some time to the final product. I must say though, they do ship as soon as they feel satisfied that it has the quality you deserve. I personally had pre-ordered the NP5792 in November and it was released the 2 weeks before Christmas. After a week of extensive testing, they began construction and shipping of the new notebooks. I received my notebook the day before Christmas Eve without the extra accessories that I had ordered. When I questioned them about this, they told me that they wanted me to have the laptop as soon as possible and will ship the backordered accessories when they arrived. I couldn’t have been happier with there choice.
Integrity: 11 out of 10
XoticPC doesn’t jump onto every bandwagon technology that comes around which gives them a little more credibility than the next reseller. For instance, when everyone started selling the solid state drives XoticPC held off until they knew how the product would perform and decided not to include it when they learned of its flaws. They also won’t build a system with memory that is clocked higher than what the system can recognize just to make an extra buck. Also, as I mentioned before they won’t try to sell you just the biggest and the best. They will find out what you need, how much you were planning on spending, and working off of those parameters. This is the most honest company I have ever run across and will never switch back to the big-names in the business.
Support: 11 out of 10
The tech-support offered is amazing. Between the 24/7 DOMESTIC telephone support, the same-day response e-mail support and regularly answered forums support… there is always someone who knows how to handle a problem. When a RMA is in order it is handled quickly and with the utmost professionalism. I have heard of DVD rom drives going bad and the company shipping a replacement drive ASAP. Any software and driver issues that arise can be dealt with by checking the forums and getting detailed directions on how to update software.
Overall, I trust them. They are reasonably fast at delivering an amazing product and making sure that they have satisfied customers. I was very disappointed when I had ordered a mini-laptop from another reseller a week before they started pre-orders for an even better mini. I will always look to XoticPC first for all my notebook needs. They have a VERY satisfied customer in me!
|
|
|
|
|
|
|
|
11/18/09 12:53 PM
this was my first experience ordering a "specialty" laptop not from one of the big brands (sony, dell, etc), and i'm really happy i did so through xoticpc. the prices are good and even cheaper than the direct sager website with xotic's cash discount. and joseph from the sales dept was terrific to work with - i always received very prompt and helpful replies to all my inquiries and requests. overall, i had a great experience with xoticpc and would not hesitate to highly recommend them (i already have!).
|
|
|
|
|
11/16/09 5:30 PM
I would have to highly recommend xoticpc! Their sales staff were always friendly even though I changed my order 3 times. I couldn't be happier with my Asus G51J-A1. Also fyi if you're looking into purchasing a laptop from them they have excellent forums with benchmarks and tests describing the products! Amazing! I'll DEFINITELY be a repeat customer!
|
|
|
|
|
11/13/09 3:49 PM
Outstanding... I am truly blown away by the performance of this laptop, I thought it would be on part of my old E7200/9800GT Desktop combo I had, well it's much better! For what you pay for you really get much more in Sager/Clevo, the products are rock solid and very well built. I can play Crysis on this machine with gamer spec and hit 25-32fps on a laptop mind you! Also the heat is not bad as some have claimed, I left my fan option on the bio’s on continuous. With that option when this unit hits around 60c the fan stays on continuous and adjust speed accordingly to keep the components cool. Plus the cooling chassis is solid heavy grade copper, quality you just don’t get in lower end manufactures. Xotic-PC price matched this machine for me and gave me an outstanding deal, I would recommend them to anyone. Sager NP8662 CPU: Intel P8700 @ 2.53 GHz GPU: GTX 260M/Folding RAM: G.Skill DDR3 1066Mhz 4GB SSD: G.Skill Falcon 64GB.
|
|
|
|
|
11/13/09 9:07 AM
I am writing my review of XoticPC and the great customer service I received from my sales rep Justin during my purchase of a SAGER NP8690 (Clevo W860CU) custom 15.4" gaming laptop.
Prior to purchasing I had been emailing and using the online chat function of xoticpc.com where Justin and another sales rep were very patient and knowledgeable with my questions. I was actually considering purchasing another Sager model when the NP8690 was released. Justin provided me with some preliminary information, and after the first reviews of the new model I was ready to order.
Over the past couple months I had been saving up any credit card gift cards I had received to use towards the purchase of my new laptop. Some of the other Sager resellers I talked to could not accept these or allow multiple forms of payment. Justin said this would be fine, I just needed to call in my order.
The order phone call was painless, as Justin and I had been in previous contact. He created my account and we reviewed all the options I was considering. He provided input and answered my questions, but did not pressure me to purchase anything extra. He took my multiple forms of payment and since I called after 5pm on a Friday he said the order would post on Monday.
Monday came and there was a issue with one of my gift cards. It took a couple of days and calls to their billing department, but eventually it was worked out on their end and my order was sent to production. Unfortunately after this delay there was now a 2 week backorder from the vendor on the new models. To compensate me for the billing issue that made me subject to the delay, Xotic upgraded my shipping one level. During the backorder Justin was very helpful and patient with my status inquiries, and gave me estimates of when my order would ship.
Once I received my laptop it was as described and I am really happy with my purchase. Justin even contacted me after the sale to ask if I had any questions or concerns and to make sure I was satisfied. During the whole process I received a total of 14 emails from XoticPC keeping me informed of the status of my order. I would order again without hesitation from XoticPC. Thank you! This review was modified by its author, jgs9455, on
11/16/09 9:31 AM.
|
|
|
|
|
11/12/09 11:24 AM
I am vary pleased with my purchasing experience. Joseph L worked with me 100% of the process and informed me of everything. All questions were answered in a timely manor. I will do business with these people again for any of my future laptop purhases.
|
|
|
|
|
11/11/09 8:48 PM
This is the first time I buy laptop online. I searched for a portable gaming laptop and XoticPC answered my desire, it's the Sager NP8690, a customisable gaming notebook. XoticPC answered all the question I need in hours, no worries about the parts I request, the invoice and payment, and the shipping is really quick!! Thanks to Justin W for the superb assistant all this time, the Sager came with no defects, I love it.. Keep ur great work XoticPC!!
|
|
|
|
|
11/9/09 6:49 PM
Deal with this reseller company at your own risk. while I delt with them based on numerous review sites such as this, my experiences we far different then the glowing reviews that are published here. They appear to be friendly and knowledgable, but in reality they just drag their feet and provide lip service. I have asked over and over again for an expected shipment date and all I got was automated emails saying "status change". I needed a new computer by the 13th of Nov, and in spite of many email requests for information, I still have no idea of when, if ever, they may be able to ship. I finally ended up cancelling my order and hope that they will at least acknowledge the cancellation.
|
|
|
|
11/11/09 9:42 PM
Thank you for taking the time to post your review. We deeply apologize for any inconvenience or problems you experienced during your ordering process. After placing a online order there were problems verifying this person's information with his credit card transaction, as we verify every order. This person requested a specific date he needed his new custom built laptop. We advised this person that his delivery date unfortunately could not be met and provided update on when the item would be available for shipment.
We regret we were unable to meet this person’s sensitive delivery requirements as he returned from out of country. We immediately completed a cancellation of the order as requested.
|
Xotic PC
xoticpc
|
|
|
10/27/09 3:08 AM
Hopefully everyone will read this and also join the ranks of those of us who are truly happy with Xoticpc. Ordered a Sager 9280 with the i7 -975 and I have to say it is truly a screamer. Your staff has been from day of ordering to now real professional , courteous and very knowledgeable. When I order my next laptop one day and I will it will be from you guys. I am also recommending you to all of my friends who are looking for laptops as well.
Service 10
Shipping 10
Build of Computer 10
As soon as I received it yesterday here in Iraq. I immediately erased the hard drive reformatted it and installed XP, Vista and Ubuntu on there. Working to put fedora on there next. The “Beast” as I call mine is truly a screamer.
Thank you for the many sleepless nights coming up.
|
|
|
|
|
10/22/09 1:41 PM
Awesome company. The product was top notch. It was delivered much quicker than I expected. They have answered every question I have had precisely and promptly. Will I buy from them again, ABSOLUTELY!!!
Anyone looking for an awesome gaming laptop with all the bells and whistles, look no further than XoticPC and check out the Sager NP8760. You will not be disappointed at all!!!!!!!
|
|
|
|
|
10/15/09 6:52 PM
I was looking for a portable gaming laptop for college and did not want to by any laptops from Best Buys, or Costco. Anyways I went online and searched for custom gaming laptops and I stumbled on Xoticpc.com. I then did some research on this website/company and found nothing but positive and good comments about this website. I then decided to place my order with xoticpc. My parents wouldn't let my buy from an online store, being afraid that it was a scam. (Xoticpc is a legitimate website and company and NOT a scam.) I then called xoticpc and the sales representative, Justin W. was very helpful and answered all of my parents questions. The next day the check was in the mail, for the Gt628 pre-order. 2 months later MSI announced that the Gt628 was not to be released to the U.S. This was a bummer (not Xoticpc'S fault). I then called Justin W. and asked him if I could switch my order to the Np8662, he was very helpful and was able to switch my order to the np8662 the very minute. I only had to pay the remaining balance. After I paid the remaining balance the laptop was shipped and on it's way. 1 1/2 weeks later the laptop arrived at my front door, and I could not be much happier. The build quality is top quality, and so is the customer service! Justin W. answered all of my questions and all of my e-mails within the hour. You can't find customer support like theirs anywhere!
Sales: 10/10
They don't pressure you into buying anything!
Price v.s performance ratio: 10/10
Their prices are always the lowest if not close to the lowest, they have a variety of discounts and they even have a price match option!! :-)
Quality: 10/10
The laptops that they sell are top quality, they put each and everyone of them through rigorous tests before they ship it to you. So you always know that your laptop will work right out of the box! That means no DOA!
Support: 10/10
24/7 domestic tech support, quick e-mail responses, and regular open forums, they will answer your questions quickly and thoroughly.
Final score: 10/10
Overall I trust them and will buy from them again in the future. I will also recommended them to all my friends and family. I am very happy with the Np8662 that I bought from them, it runs flawlessly! Trust me you won't regret buying from them! :-)
|
|
|
|
|
10/13/09 4:10 PM
I was looking to purchase a 15.4" gaming notebook. I came across the Sager NP8662 on Xotic PC. My inquiries about the notebook were answered promptly by an employee name Justin. He responded in a timely manner and he was very professional. I place my order on Monday, September 21st and I received it in 8 days on Tuesday, September 29th. The notebook has exceeded all my expectations. The Sager NP8662 runs cool when I play games such as Batman: Arham Asylum and Resident Evil 5. It is portable. I've taken the notebook to class and to work. Overall, I am extremely satisfied with the notebook and the process I went through to purchase it.
|
|
|
|
|
10/6/09 8:05 AM
I've always been skeptical of ordering anything by phone, but no more! Joseph Lee was incredibly friendly and helpful; he helped through the process, helped me get the most for my money, and was just a great guy overall. I will definitely be coming back here in the future. Kudos to you, xoticpc.
|
|
|
|
|
10/4/09 12:37 PM
Xotic PC is one of the best resellers out there. They handled my order very smoothly. I got replies to all emails in at most one business day. My 'price match' request was personally met by Justin who is a very friendly guy. Even before you decide on which laptop to buy, all your doubts can be cleared on the forum or the live chat. Knowledgeable people will help you choose a laptop that fits your needs perfectly. My credit card information could not be verified, so I simply called them up and changed it over the phone. They have a very friendly staff.
This was my first experience of buying computer in US. I am glad that I went for Xotic PC instead of 'big' names like Amazon, newegg, etc.
|
|
|
|
|
9/9/09 8:21 AM
Well Xoticpc does it again. Not only was there sales rep knowlegable, but my new laptop which was supposed to be ready to ship in 3-7 business days, shipped in 2. Not only that but my package was shipped afterhours and now it will be here a day early. Again great respect for a company that strives to meet your every need. Thanks again Joseph and the whole Xoticpc staff for making this a wonderful experience. This review was modified by its author, jenius8477, on
9/9/09 11:40 AM.
|
|
|
|
|
9/8/09 2:40 PM
this was a good choice of mine to purchase my order from Xotopic and justin W was very helpful with my questions and was one of the reasons i ordered from Xotopic
|
|
|
|
|
|
| | |
find deals @
Active Discussions
| Best of the Best (today) at Dealighted |
|
|
