5/5

posted Oct-30-2006

"These guys are wonderful. THere customer support is what has made me stick with them as long as I have known about them, which is about a year and a half. I had a problem with a video card i recently purchased from them, Keep in mind the product was perfectly fine and that it was some installation problems that i had from my end. I emailed and got a reply seriously in less then 10 minutes. I was amazed. If your gonna buy computer parts go with these guys. Another thing is that they offered to send me a splitter which i was short of in my computer for free. Alex .V was the support personel that helped me and he made sure that every thign would be compatible with my machine.

Will continue to buy from these guys."

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5/5

posted Oct-04-2006

"Don't know much about computer's parts and components. Company representative Mike helped great dill to build a good system and saved my money, after I explained a purpose of my purchase.
Great service, great price, timely!
Will tell all my friends about you!

"

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5/5

posted Aug-16-2006

"On-line shopping is the only way I shop. Tried other companies who had competitive pricing however dissatisfied with customer service, then was referred to Z Tech by a friend. Very satsfied with process. Love the system and would not hestitate to refer others or make future purchases. "

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5/5

posted Aug-02-2006

"EZ to get ahold of a real live person over the phone. Got this system over 2 years ago, Had a fan go on the power supply go that caused the PS to fry, but their return policy was ez and quick. Recently a memory module went bad, unfortunautly I need a copy of my receipt or invoice to get an RMA from PQI, Xtechnology was more than happy to email me a copy of the invoice from over 2 years ago. Thanks a bunch Xtech! :)"

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5/5

posted Jul-25-2006

"I am very satisfied with this purchase. Salesperson Yuri x109 was veri helpful and knowlegable.I am very satisfied with this purchase. Computer works great and very fast.
I will use this store in future"

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5/5

posted Jul-24-2006

"This is my first time purchasing from xtechnology.com and it's been an easy, no hassle experience. I found a great deal for the item I wanted, checked out, and it was on its way the next day and came in 3 days as promised.

Thanks."

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5/5

posted Jul-22-2006

"In summary, an excellent experience. The machine that I spec'd needed to be a machine that could handle gaming performance, low noise, and reliability. When I placed my order, there was some details that I needed to clairify. Alex called me and took care of those needs as well as providing some additional options for a better video card. He took the time to find out what my specific uses for the machine would be and helped my optimize the system to best suit my needs. Also, I was very impressed with the quility control, as during testing, they discovered that the video board was defective and replaced it. Alex provided me with updates as progress was made during the assembly and testing, so there was no need for concern. He called me to tell me when the unit was ready and shipped out Monday afternoon, and I received it Wednesday morning. The box was well packed and there was no damage or defects. After hooking up the unit, I turned it on and everything worked perfectly, right of out the box. This is a very powerful machine, and I would recommend anyone to purchase their next computer here. "

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1/5

posted Jul-14-2006

"I was trying to make a purchase through this retailer, but never received a product because they didn't have any in stock. Come to find out, they hadn't updates their inventory in QUITE A WHILE! THE MANUFACTURER DIDN"T EVEN MAKE THE D**N CASE ANYMORE! Make a long (i.e. VERY VERY LONG) story short, I have been dealing with these frauds for close to three weeks trying to get my money back. I've even gone as far as havingmy lawyer contact their legal department for business malpractice. Tried calling their phone support? WHAT PHONE SUPPORT!! NOBODY EVER ANSWERS. I test this theory to make sure, I WAITED ON HOLD FOR 5 HOURS, AND THEN IT JUST ASKED ME TO LEAVE A MESSAGE!! WHAT IS THAT!!! ANyways, i just got my money back and this is, quite frankly, THE WORST DOT COM BUSINESS IN THE MULTIVERSE! Their inventory is wrong, their service went on vacation, PERMANENTLY!!!, and their ordering system/website absolutley is the worst. I feel sorry for thise who have had to go throught the same thing. DO NOT BUY ANYTHING FROM THESE PEOPLE, THEY ARE THEIVES!!"

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1/5

posted Jun-30-2006

"A friend of mine recommended me to xtechnology and I trusted his judgement without research.

BIG MISTAKE.

I ordered a whole new tower with everything in it. Costed me little under $1.6k. With that, it arrived with cased CRACKED and SCRATCHED. It appeared to have been safety wrapped and I highly doubt it was the shipper's fault. The BackRaidMax Virgo (black) case appear to look beaten and got it off a garage sale. The side of the case doesn't entirely close. It is BENT! The thermal display does not tell the correct temperature, either.

I got a BackZalman CNPS9500 Fan and as soon as I turned on the power, it wouldn't turned on. That was because the fan was BROKEN. To be specific, the cooper heatsink was bent in a way to prevent the fan from flowing freely. It looked like the installer got frustrated trying to install it and just punched it in. They say they test all their equipment before shipping it out? Well, I wonder how they managed to miss that.

There was one or two places were the screws were missing on the tower and get this, THEY DIDN'T EVEN BOTHER SHIPPING EXTRA SCREWS.

I called customer service and they said I would need to ship back THE WHOLE TOWER to be confirmed or disconfirmed of anything. I couldn't get my work done unless I *had* the machine-- being a 3D Computer Artist. I've already waited 3 to 4 weeks after my order was completed (this was after I had it on hold for minor change) for the shipment to arrived. Not to mention the shipping costs to ship the tower.. ! And the -time- it would've taken to get it back. Asking to wait another month or two was out of the question.

Such a hassle! I decided to cut my losses and move on. But boy, you try to be a little more conservative of your money and it only brings you headaches. Definitely not worth it. "

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1/5

posted Apr-03-2006

"Placed order for a computer case that was listed as in stock. I recieved an email later that day saying "We had to CANCEL your order because the product ordered is now on allocation and not likely to be fulfilled soon as reported by our supplier. Please let us know what your requirements are so we may help you find a suitable replacement. We apologize for any inconvenience this may have caused and hope this have reached you in a timely manner to minimize your trouble."

I checked back on the site every day for the next 3 days. The case was still listed as being in stock. I emailed asking for an explanation. On the fourth day, the item had been pulled from the website. "

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