5/5

posted Jul-12-2007

"I purchase 4 Esky Flight Simulators for the reasonable low cost price of 19.95. This buy was for myself and guys at work who also wanted one.
the shipping was under $12.00 so this was a great deal. All simulators were packaged in a sturdy cardboard box over the retail box. Then all four of these boxes were packaged in a large protective box. The entire order came in three days to my door step. I had ordered these simulator controllers over the phone. A Asian sounding woman took my order. I am very pleased with this purchase and will order again from them"

comment! report?

Is this review?… Helpful Cool (1) Share

5/5

posted Feb-07-2008

"This company is a SCAM. They are foreign, and cannot understand English. They do not answer the phone, it is busy ALL the time. They would not answer questions about the products or my order on the online support and disconnected me twice. They sent a defective charger that was rattling when I got it. It took 4 weeks and me threatening to dispute the entire charge for them even respond to me via email. Then the chopper would not even turn the blades with a charged battery. They said they would reimburse me for the returned shipping of the FIRST defective part, but did not.

I have also seen lots of suspicious posts on several boards where they write a great review in broken English, and in complete opposition to all the complaints I have heard.
They are the same company at Raidentech and Nitroplanes. Just DO NOT do business with them.

Notice that their reply came 10 months later.

I only got my money back when I disputed the charge and the company kept playing games. They said they would pay for return shipping, but kept sending me blank RMA shipping labels and arguing they were sending real labels.

I found the OWNER'S NAME and HOME PHONE listing, called him, and threatened contact with California government agencies (they were aware of this company). He immediately refunded the $8 of the $10 he promised to repay for return shipping of the first defective charger.

JUST BECAUSE A COMPANY CALMLY AND PROFESSIONALLY ANSWERS REVIEWS WITH "RESOLUTIONS", DOES NOT MEAN THEY HANDLE THEIR BUSINESS THAT WAY. Buy locally, not at XHELI.

Owner's real name is "Jong", not John."

This review was modified by jonn on December 23 2008 01:06:16 AM

comment! report?

Is this review?… Helpful (3) Cool Share

5/5

posted Dec-03-2008

"1/5/09 Well, a second order was placed with Xheli for some parts and they delivered as expected. The order was placed on 12/29/08 and the package arrived complete on 1/2/09 in good order.

My one complaint regarding this transaction is that they didn't send a shipping notification. An inquiry was placed on their support forum and I was informed that the items had been shipped. It arrived that same afternoon. This is also a busy time for them with the sales that they had going after Christmas, so I am sure they were filling orders and getting them out the door instead of updating orders status.

There is a lot of unsatisfactory reviews of Xheli out there, but so far they have delivered for me. I will continue to use them until they give me a reason not to.

12/3/08 Should have checked here first!!

Ordered an RC helicopter, training kit, and sim on 11-26-08. Got an order confirmation back on the same day. On 11-28, I received a shipping confirmation stating the order would be shipped that day as well as a UPS tracking code. So far so good. As of today, the UPS code still shows only having the billing info, and the order does not show to have entered the delivery system. Posted the questionon their "support" forum, and was told the order had shipped on 11-28 and that UPS was back logged on updating their tracking info. I find that hard to believe as I ordered several other packages the same day, and not only did I get tracking info on all of them, I have also received the packages.

This heli was for a gift, and after reading of the experiences of others, I decided to order the same thing from another retailer. The was a day after the Xheli order, and the box arrived today (12-3-08)!

So far, I am not impressed with the service or the speed at which things are shipped. When there is a resolution to this matter I will update the review.

Update 12-4-08 Well, it looks like I have to eat crow. The order from Xheli arrived today and in good order. With the reviews and such online I was probably a bit on edge regarding this order. I am happy that it turned out this way.

As a side note, if one were to have ordered from Xheli and are having problems, visit their forum and someone there hopefully will assist. Andy replied to my question within four hours, and though I thought his response was a blow off, he was correct in what he stated.

As of this writing, I think I will give them a second chance, though I would be careful with what I was ordering.

For everyone's sake as well as Xheli's, maybe they have things sorted out there and the service is improving. "

This review was modified by wareagle1771 on January 05 2009 08:52:58 PM

comment! report?

Is this review?… Helpful Cool (1) Share

5/5

posted Dec-19-2008

"I have ordered from Xheli and Nitroplanes with good
results. Customer service is great thru their
support forums"

comment! report?

Is this review?… Helpful Cool (1) Share

5/5

posted Dec-20-2008

"This is one of many purchases from this organization. Have had one warrenty request(servo replacement). Have ordered helicopter, parts and upgrades mostly overnite. I have the utmost respect for the way these people take care of their customers. I have researched the net for quite a while and quite a few companies. Without a dought for service and price/ technical support....I will do all my shopping here. Thank You!!! "

comment! report?

Is this review?… Helpful Cool (1) Share

5/5

posted Dec-30-2008

"Completely satisfied. There aren't enough of these written because people generally don't take the time to write about satisfaction. Admittedly, in their forums the do not sell "High End" helis. I came to them because I was new to R/C Helicopters and I didn't want to spend a bundle on a heli I was going to crash. Since my first order to present (seven orders total), I've ordered several helis and parts from them. They were all shipped to my door with only one minor issue. A spare battery had to back ordered. They not only sent the spare battery when it came into stock, but they sent me some spare shafts and feathering shafts at no extra cost (free). I needed them because I had crashed my Belt CP.

The support forum is wonderful. Its truly a support forum. You can post pictures and share ideas with a fairly mature crowd. Xheli doesn't seem to mind if you link competitors. They don't have everything and they understand that there are some things that you will need to go to their competitors for.

Sure they are going to have some issues, but from what I've seen they try to take care of them right away. I've seen posts in the forums from people who go from calm to head exploding in the same sentence, and they are always handled with professionlism.

I would reccomend Xheli to friends and family... and have. "

comment! report?

Is this review?… Helpful Cool (1) Share

5/5

posted Jan-10-2009

"Ordered a couple of times from XHeli. First heli from them had some issues but they were manufacturer problems and not Xheli. Andy at thier support forum http://www.rcdiscuss.com does an incredible job of solving problems and he has definatly made me a return customer"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jan-27-2009

"I've had mixed feelings about xheli, but after a little struggling with some not-so helpful online support staff - I got to chatting with Ivan and my broken pieces were replaced. I live in Canada, so my real issue is that when my helicopter came in broken, I would have had to pay another 70 dollars shipping to send it back. Also, an exchange voids the warranty. Instead the parts were replaced and I am to fix it, which is good enough, since it's at no extra cost."

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Jun-10-2009

"I am so glad that Xheli has added the island of Malta as a shipping destination!
The items arrived in about 2 weeks and all as promised. I will definately recommend Xheli to anyone, as they are a very serious and honest company. I am a very happpy customer. Thank you so much Xheli

Best regards,
Antoine Camilleri
Malta EU"

comment! report?

Is this review?… Helpful Cool (1) Share

5/5

posted Jun-11-2009

" I love this place! I get exactly what I expect. At a price I can deal with. The one time I had an item DOA, it was replaced no questions asked!"

comment! report?

Is this review?… Helpful Cool (1) Share