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Store Rating and Reviews XHELI

Homepage: http://xheli.com/ Shop Now at XHELI

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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.82 / 10
Write a Review
Six-Month Reviews: 124
Lifetime Reviews: 184

   


Lifetime Rating: 7.66 / 10
All Stores Avg.: 7.91
7.13 Pricing of Products and Services
7.66 Likelihood of Future Purchases
7.50 Shipping and Packaging
5.73 Customer Service
3.67 Return or Replacement
Show Reviews Read all 184 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
13240 Amar Rd
customer support email:
sales@xheli.com
phone:
626-968-9860
customer support:
626-968-9860
business hours (est):
12pm to 7pm

FAX: 626-968-9830


Trust and Ethics Policy
 XHELI Customer Reviews
Page 1 of 13sort reviews by:
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time period:
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Reviews 1 - 15 of 192
1 | 2 | 3 | 4 | 5 | .... | 13   Next Page
Very Satisfied
Reviewer: hdpop
Click Here to See the Profile for hdpop

3/18/10 4:13 PM
So far,I really like my little heli.The crash kit is very good ideal also,I didn't get one but I wished I did!!Already planing to get a bigger one like the 6 channell models.

Very Satisfied
Reviewer: urby41
Click Here to See the Profile for urby41

3/15/10 5:59 PM
It's a pleasure using Xheli web site easy to use and order items. Usually parts or products are in stock and shipped on time with arrival within 3 to 5 days. Thank you for your web site. Rick

Very Satisfied
Reviewer: clutch_power
Click Here to See the Profile for clutch_power

3/15/10 3:08 PM
5 out of 5 stars. Delivered on time and excellent condition!

Very Satisfied
Reviewer: umpalumpakeeper
Click Here to See the Profile for umpalumpakeeper

3/15/10 1:30 PM
Received product by UPS today.Very impressed by the quality of the product all parts were included an very good choice for a back-up.May be better than the copter it's was to replace.Sure will buy more from X-Heli.THANK-YOU.....

Very Satisfied
Reviewer: thunderchief105
Click Here to See the Profile for thunderchief105

3/15/10 1:59 AM
Website was easy to navigate and a specific type of item was easy to find.Items that were labeled as 'out of stock' did not give buyer the option of placing a back-order on the items page where you click the box to 'add to cart'.Other than this, communication was good as was the seller.

Neither Satisfied Nor Dissatisfied
Reviewer: kora
Click Here to See the Profile for kora

3/14/10 10:54 AM
the order was received on time, this is the 3rd falcon x helicopter i ordered, the balance bar keep coming apart not fixeable, very decilate made, requireing the whole top blade assy to be replace, i asked about parts but never heard from you, ihave two helicopter i can not fly, youstate you stand behin your products, what can you do for me , help

Very Satisfied
Reviewer: domnick314
Click Here to See the Profile for domnick314

3/13/10 10:29 PM
I recieved my products very quickly and was very pleased that they were ready to run and partly charged. Thank you very much and I will continue to order from Exheli.com.

Somewhat Satisfied
Reviewer: akdreamer100
Click Here to See the Profile for akdreamer100

3/11/10 8:41 PM
very happy with service xheli has fast shipping and very good selection of parts. not happy with some of there products i've gotten 2 heli's from them both were out of calibrations one i even had to resolder the tail motor wires it didn't work when it came. Dell

Somewhat Satisfied
Reviewer: mrkite42
Click Here to See the Profile for mrkite42

3/11/10 8:17 AM
Item shipped was what was ordered. Shipping was fast and at a good price. Only draw back was I used both the phone number and the online live chat to try to ask some product questions and was not able to talk to anyone. Even though I could not actually contact anybody I like the website and prices and plan to buy a Heli soon 85% chance from XHELI

DON'T KNOW
Reviewer: pacasa
Click Here to See the Profile for pacasa

3/9/10 10:20 AM
My latest purchase from xheli is a disaster.Durring pre flight testing this honeybee CP3 operated fine for about two minutes.It then went to full throttle on its own,stayed there,i had no control and the electronics went up in smoke in my house.After multiple emails and phone calls i have still not experienced the"BEST SERVICE OUT THERE" they "GUARANTEE".All i get is "someone will contact you in 1 to 2 buisness days" and "go to online technical chat" over & over.No one contacts me.The phone is either buisy or i stay on hold after a recording.No one answers.There is nothing to "tech chat" about.The item is defective & destroyed itself.I have explained and requested return for credit to no avail thus far.All customer service emails are returned unrecieved so i send them via sales to foreward.Money is not the issue as much as ethics and morrals are.Perhaps i have not reached the proper department as of yet.My latest email sent this A.M. from connecticut will reach everyone there so i will keep you apprised of the situation as it unfolds.

Very Satisfied
Reviewer: geoffb1539
Click Here to See the Profile for geoffb1539

3/8/10 11:22 AM
Great experience. xHeli had what I was looking for and it arrived promptly and without damage. I am ordering again for additional parts today!!!

Very Satisfied
Reviewer: maximanissan
Click Here to See the Profile for maximanissan

2/28/10 4:26 PM
I really like my heli but i wish there was more detailed instructions in the book for the operation of the controller settings. Over all rating is great especially once i figured out the settings an now can fly the helicopter. thanks for the quality of the helicopter. would recomend to my friends to your site.

Very Satisfied
Reviewer: army01
(read my 2 reviews)
Click Here to See the Profile for army01

2/27/10 10:11 PM
My whole entire experience with Xheli.com was very good, I should say great! Great product, great staff. Everything was so easy. Would definately buy from them again.

Very Satisfied
Reviewer: birdman8421
(read my 4 reviews)
Click Here to See the Profile for birdman8421

2/26/10 1:22 AM
hELPFUL FOLK WHO WORK WITH YOU TO ASSURE YOU GET THE CORRECT ITEMS IN A TIMELY MANNER.Sorry about the caps. Recent experiences with other hobby sellers make the people on this site really stand out. Cannot seem to stay away and order several times a week.

Very Dissatisfied
Reviewer: XHeli.com sux
Click Here to See the Profile for XHeli.com sux

2/24/10 9:29 AM
xheli is bad business I would like to warn people about them. I purchased two helicopters for xmass they both shipped with bad remotes. The phone rings busy and they dont reply to e-mails until months latter then say its been longer that 30 days not going to help.

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