1/5

posted Jun-13-2013

"Absolutely a rip off. Charged me for items that don't even exist in their inventory. So, why send out email solicitation advertising it. Why take weeks to get back with me.

Thank goodness for PayPal and their consumer policy.

X10 just plain stinks,and they are con artist. I wish I had come to resellerrating.com prior to ordering."

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1/5

posted May-22-2013

"Not only a waste of money, but this ended up costing me $150.00 to fix my computer after following their cd installation instructions! They fail to mention the software they send is only for a PC and will get stuck in a MAC. Then they provided useless tech support and then no tech support. The software they provide online didn't work either. Then they dont pay return shipping and also charge a restocking fee of 15%. A totally infuriating experience. Dont buy these products!"

This review was modified by Sufisue on May 22 2013 03:57:27 PM

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1/5

posted Apr-24-2013

"STAY AWAY FROM THIS COMPANY....they are not what they advertise! Basically non existent tech support.....long hold times and disconnects.....promises of call backs...doesn't happen.....if you hvae time to chat during your work day,youmight get through the issue you are having but the very next step of set up..WHAM..another problem.
Funny how you the sales department is available all hours and on weekends! The tech support hours are Monday through Friday and only during the day when you are working and can't seek help!
Worst retail online experience I have ever had with any company!
RUN! Run the other way! DO not bother with this sahdy comany and their false promises!
I am sending 7 cameras back! Only one is full refund.The other $685.91 worth I HAVE TO PAY THE RETURN SHIPPING AND A 15% RESTOCKING FEE! Get this! THey wil credit my credit card in 30 to 45 days!!! I will watch every day and when 45 days is up..I will file a dispute with VISA to get my money!
I learned my lesson!"

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1/5

posted Apr-16-2013

"DON'T DO IT! I purchased a complete X10 IP camera system. After six weeks of endless waiting for tech support, promised calls that never happened and finally the acknowledgment their system didn't work (especially the indoor cameras). X10 issued an RMA, I returned the full order and never received a refund. Thankfully the order was placed on a Visa and Visa issued a credit for the failed product. Very poor company in my opinion."

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1/5

posted Feb-04-2013

"This is the worst company on the internet. I returned some cameras for a refund. Beware if you have ATT 2wire they won't work with it! The tech said it was the redheaded step child. It won't work with it. So I have returned them, I haven't heard a word in over two weeks, so I called customer service I waited for over 45 minutes to someone. It will take 30 to 45 days to get my money back, and had to pay the 15% restocking fee, WHAT A JOKE!!!! I'm pissed. DON'T BUY ANYTHING FROM THIS COMPANY. The cameras are junk"

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1/5

posted Jan-30-2013

"DO NOT believe a word this company says!!! I ordered 4 security cameras from them only to find out they are not the model numbers I ordered! On the back of the invoice it states "The model numbers of some of the items you received might not match the model numbers of the items you ordered. Please be assured that the items shipped to you are EQUAL TO OR BETTER in function than the items you ordered. Does it say anything about the manufacture has different numbers than they do...NO! It says the items shipped might not match and assures you that you get an equal or better than item
...Crock! Then try to talk to them....ha, another Crock! You have to pay for shipping, insurance and a 15% restocking fee to return them. I had called a couple of days before they arrived because I had not gotten anything to the fact that they were being shipped. I was told there was a small back order...then they show up two days later...Not good business X10...Seems your business is the 15% restocking fee that I am sure you have gotten plenty of...."

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1/5

posted Jan-18-2013

"X10 is extremely unprofessional, unhelpful, and downright deceitful. I spent a lot of time researching wireless IP cameras as a christmas gift for my husband. In doing so, I called X10 customer service several times before making a purchase, to make sure I knew what we were getting, and wanted to make sure I could return them for a full refund if my husband did not like them. I asked 2 different sales people if I could return the cameras for a FULL refund, and both sales reps told me I had 21 days for a FULL refund. After ordering,there was NO communication about the shipment- no tracking, confirmation, etc. The estimated shipping window came and went, without a word from them- I had to email customer support to find out what happened. After 5 days, I got an email saying they were delayed, and would be there soon- and that was it/ After christmas, my husband tried for a week to install them, but the audio would simply not work. He called X10 tech support about 10 times, and would be put on hold for up to an hour each time. He was also assigned a specific rep, and told he had to work only with her- but she was NEVER available. When he finally got her, she determined that they cameras were defective- she said she would email him return instructions, including a prepaid slip to send them back, b/c they were defective. 2 weeks later the email had not come, and I had to call 5 or 6 times to get someone to assist. Then they tried to argue that it was past the 21 day window, so they were not returnable!! I finally won that battle, when they told me there would be a 15% restocking fee- on a broken camera!!! I told them that 2 sales reps guaranteed me that there would be a FULL refund given if they were returned, and they said that I was given "incorrect information," and that they would have to reprimand the reps that told me that- so, they lied to make the sale. Another 2 hours on the phone, and I finally won that battle, too, but only b/c the cameras were broken. To end the story... they are making me pay to ship back the broken camera, which is another thing they promised would not happen!! Just awful- please save yourself some time and aggravation, and avoid this company. They have no idea what customer service is, and if they send you a broken product, you will not be given a full refund."

This review was modified by cagney74 on January 18 2013 10:28:25 AM

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1/5

posted Nov-18-2012

"Well after 2weeks of waiting for this x10 model sc1200 and wasting two days moving the control box from one spot to another in my 1200 square feet open floor plan condo I put it back in the box it came and and threw it into to garbage. No matter where you put the control panel it may or may not pick up one of the sensors . One last attempt to make this work correctly by clearing all of the sensors out of the control panel reinstalling them all 8 of them one by one. I hit the remote button to arm the system and then it would not disarm it no matter what i did .$159.00 piece of crap. I had low expectations of it working correctly and boy was I right. DON'T WASTE YOU MONEY. I have com cast and will be calling them to have them install there home security system for me. I did not want to speed $40a month for there service but if you want something that works your going to have to pay for it."

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1/5

posted Oct-19-2012

"X10.com is one of the companies that you would NOT want to waste your time, money, or energy on. Their website, originally looked like a porn website with half-naked women posing in the most sleazy way. Then after many complaints, they gradually changed to a more professionally looking site, but still have annoying and obnoxious pop-up ads that the users cannot disable. When I called in and spoke with the sales people, we were NOT impressed with the quality of the salesman, who sounded like someone who's just finished a 6-six pack and didn't want to work. The order never got "entered" but we were charged. Then when it came to shipping, they shipped the package with missing items. It took them a full 2 weeks to make it right. And when we put the system together, it didn't do what they claim it would do. The buttons, the switches, and virtually all X10 products have that cheap quality feel, like they were made by an armature (most, if not all, X10 products are made in China!). Don't let the pictures on their website fool you. X10 products are of the lowest quality in any electronic products I've used. And I haven't even touch on the reliability aspect of their products. In our case, some sensors failed within 7 days. And the 30-day money back guarantee is only a sale pitch. They would play all kind of games to slow down or avoid refunding your money.

The best thing is avoid X10.com to save you the headache and the agonies that would certainly come with whatever they sell you."

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1/5

posted Oct-09-2012

"Ordered 2 X10 wireless outdoor cameras and I could have done better in a toy shop. One antenna was defective and the other broke soon after receipt. The quality is the worse I have ever seen. They offered to "troubleshoot" but won't waste my time trying to improve a worthless system. Wish I had seen this site before I ordered. Would not recommend to anyone."

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1/5

posted Aug-13-2012

"Inferior product quality and terrible customer service. They do not return phone calls and they do not reimburse shipping costs on product that arrives in NON-WORKING condition. I had to take time off work as their support center closes at 3:00pm. Their technician could not get product to work. Run far far away from this company!!!!!!"

This review was modified by AnnJohn on August 13 2012 10:10:44 PM

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1/5

posted Aug-01-2012

"Well, it looks like the movie GROUNDHOG DAY as far as this company and the reviews of their service. Like everyone else, I wish i had found this website and read the reviews, I never would have placed an order with them. I paid extra for 2-day shipping and waited for my items. Three days later I decide I should call them. After waiting on hold FOREVER, finally a surly, rude and obnoxious "Customer Service" person told me my order did not ship because some of the items are not in stock. I asked why nobody bothered to tell me this and he got VERY surly and asked how are they supposed to ship what they don't have. I get that. But why take people's money and promise 2-day shipping if you don;t have the parts? being rude to me and telling me I need to wait 8 weeks is absurd. he then told me they would at least ship what they had right away, 2-day shipping. That was a week ago. I called again and sat on hold for more than a half-hour and nobody ever came on the line. So I filed a Paypal dispute where the seller is expected to respond. Nothing. No response whatsoever. So I put it in full chargeback mode and hope to eventually get my money back.
What's funny is I found most of these things on Ebay and they were shipped the same day I ordered them... (NOT from X10 direct)
Avoid them. They SUCK.
"

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1/5

posted Jul-12-2012

"I ordered the video senders. I must say they should sell this product at toys r us. Complete piece of junk. The distance between my rooms is 43 feet with a straight shot down the hallway. This product claims 100 feet plus and will go through walls. Maybe if the walls were made from cardboard. In addition, getting a hold of someone is a joke. If you don't want to buy then you're not going to talk to a human being. Refund is another joke. Of course they're going to charge you a restock fee because they don't see any issues with their product. And expect to get your refund in about 30 days. Avoid this company. I do not know how they stay in business. Junk products and terrible customer service."

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1/5

posted Jul-09-2012

"Don't deal with these people!!!!! I find it hard to believe they are still in business when considering their business practices. Their merchandise is defective, doesn't do a fraction of what they advertise. I ordered the Video Sender. WHAT A JOKE. There refund policy - WHAT A JOKE!!!!! Seems that they make up the rules as they go. They messed with the wrong hombre!!!!!!"

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1/5

posted Jun-18-2012

"It's truly amazing how a company that performs such abysmal in both product and service could last this long. It looks like X10.com puts more resources in advertisement, which caused it to go Chapter 11 in early 2000, than in product and customer service quality. And now, even when I decided to give X10 another chance, it's failed miserably again. My order (the home security system) died within one day of use. All sensors were unreliable (they worked whenever they feel like it and not when they are supposed to). And came the notorious customer service at X10.com. Actually there was absolutely no service other than causing the customers lots of headaches and pain. They also dragged their feet in refunding my money after the whole thing was sent back to them on an RMA.

The once known sleaziness of their websites has improved quite a bit with much less bikini clad women in cheap poses. The image of the company has not improved, but in fact, tarnished by its own extremely bad customer service. So, do yourself a favor: don't waste time and money on this company. Let it dies on its own weight of incompetence and poor management. "

This review was modified by Cassaro on June 18 2012 07:41:17 PM

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