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"I am furious with these morons! Do not fall for their advertising! After being a loyal customer for 30 years, (I just walked through my house and counted 32 X-10 modules.) My entire house is extensively based on X-10 modules. But now they are a NIGHTMARE! Their components have always failed from time to time based mostly on the cheap construction and replacement were available. But the last three orders I had with them were for controllers of different types. Each controller seemed to be in stock until you order- a week later they tell you the device has been discontinued. If you can find the item on E-bay, you pay 4 times as much- IF you can find it. Now I have to convert my entire house at a cost of thousands of $ to another manufacturer (Insteon)."
"Do yourself a favor and DO NOT order from these incompetent idiots.
1) They are incompetent. They don't follow up. 2) They are overpriced. 3) They are incompetent. Their procedures suck. 4) They gave me the runaround for days and made me chase them to fix a billing error on THEIR end. 5) They then shipped the product about 3 weeks later than they said they would.
Just stay away. Their phone system didn't work the first time I called them, their website sucks, they are overpriced, and most of all every single one of them is incompetent."
"I bought two 10" Air Pad X and the both units were defective, I wrote customer service who agreed to refund cash for the both items. I sent back the units and three days after they sent back the same two units with the same defects and told me if I sent it back I would have to cover 15% restocking fee. There products stinks and their customer service is even worst, as everyone who I contacted there seems like a idiotic fool."
"X10.com has to be the worst company I have dealt with in a long time.... I ordered something online and it took them 2 weeks to tell me that they had over sold the item. Paid with PayPal and they say it will take 30 days to get refund. Total BS with these people. Placing a phone calls to their WORTHLESS customer support is pointless as they are programmed to give you the run around. Just wish I would have read the stories here. "
"Wish I'd read all these reviews before ordering. Bought a wireless remote security camera. Found out once I got it that I had to go to other sites to download software to make it compatible with my Mac. Never said that in the product description. Spent over 1 1/2 hours with tech to walk me through it. FRUSTRATING. Instruction manual was in broken English...hard to decipher. Finally had enough and went on-line to get authorization to return it. Found out about the 15% restocking charge. I will NEVER buy from this company again. Bought other wireless stuff from smarthome.com...great experience. X10 is awful. "
"I am completely flabbergasted by the lack of customer service of x10.com. How are they still in business??? I have tried repeatedly by email to get someone from the company to advise if the software link they emailed to me and that I PAID FOR is compatible with Mac and I have gotten radio silence. I have been on hold for over 15 minutes and counting and no one is answering the phone. Who is running the shop over there??? At this point I just want to return this stuff and be done with x10. This is purely insane and ridiculous. Since I attempted to call to no avail and attempted to email to no avail, calling the credit card company and disputing the charge...I will return to sender the box of stuff I got."
"Don't waste your money -- JUNK....and then they put you on a "list" to refund your $. I had to dispute charges w/ my credit card company after 40+ days of waiting on this bogus company."
"They substituted used devices and model numbers for cheap china made knockoffs - they will not respond to my complaints - avoid them. Took two months to ship."
"I should have paid attention to the warnings here and I suggest that you do too or you will regret it. I ordered 3 items through X10.com and got notification 5 hours later of shipment. I went to x10.com to get tracking that nothing shipped and that 2 items were unavailable. Canceled order and was told would get refund in 30 days. Ordered through Google and can't believe the ratings there even though seller blamed Google for order problems."
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![Share](javascript:share_rating({"review_body":"Do yourself a favor and DO NOT order from these incompetent idiots.<br><br>1) They are incompetent. They don\u0027t follow up.<br>2) They are overpriced.<br>3) They are incompetent. Their procedures suck.<br>4) They gave me the runaround for days and made me chase them to fix a billing error on THEIR end.<br>5) They then shipped the product about 3 weeks later than they said they would.<br><br>Just stay away. Their phone system didn\u0027t work the first time I called them, their website sucks, they are overpriced, and most of all every single one of them is incompetent.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1511927#comment1511927","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"bluenote73","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought two 10\u0022 Air Pad X and the both units were defective, I wrote customer service who agreed to refund cash for the both items. I sent back the units and three days after they sent back the same two units with the same defects and told me if I sent it back I would have to cover 15% restocking fee. There products stinks and their customer service is even worst, as everyone who I contacted there seems like a idiotic fool.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1461475#comment1461475","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"ripit1978","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The absolute worst service and product .... I would NOT send an enemy to do business with x10... You have been warned stay away from this BS company","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1421229#comment1421229","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"smoove1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"X10.com has to be the worst company I have dealt with in a long time.... I ordered something online and it took them 2 weeks to tell me that they had over sold the item. Paid with PayPal and they say it will take 30 days to get refund. Total BS with these people. Placing a phone calls to their WORTHLESS customer support is pointless as they are programmed to give you the run around. Just wish I would have read the stories here. ","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1396105#comment1396105","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"crewmut","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wish I\u0027d read all these reviews before ordering. Bought a wireless remote security camera. Found out once I got it that I had to go to other sites to download software to make it compatible with my Mac. Never said that in the product description. Spent over 1 1\/2 hours with tech to walk me through it. FRUSTRATING. Instruction manual was in broken English...hard to decipher.<br>Finally had enough and went on-line to get authorization to return it. Found out about the 15% restocking charge. I will NEVER buy from this company again. Bought other wireless stuff from smarthome.com...great experience. X10 is awful. ","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1387817#comment1387817","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"john5020","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am completely flabbergasted by the lack of customer service of x10.com. How are they still in business??? I have tried repeatedly by email to get someone from the company to advise if the software link they emailed to me and that I PAID FOR is compatible with Mac and I have gotten radio silence. I have been on hold for over 15 minutes and counting and no one is answering the phone. Who is running the shop over there??? At this point I just want to return this stuff and be done with x10. This is purely insane and ridiculous. Since I attempted to call to no avail and attempted to email to no avail, calling the credit card company and disputing the charge...I will return to sender the box of stuff I got.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1324381#comment1324381","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"MLewis911","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t waste your money -- JUNK....and then they put you on a \u0022list\u0022 to refund your $. I had to dispute charges w\/ my credit card company after 40+ days of waiting on this bogus company.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1310041#comment1310041","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"Glenn11","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They substituted used devices and model numbers for cheap china made knockoffs - they will not respond to my complaints - avoid them. Took two months to ship.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1289391#comment1289391","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"Dave_is_not_happy_with_X10","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I should have paid attention to the warnings here and I suggest that you do too or you will regret it. I ordered 3 items through X10.com and got notification 5 hours later of shipment. I went to x10.com to get tracking that nothing shipped and that 2 items were unavailable. Canceled order and was told would get refund in 30 days. Ordered through Google and can\u0027t believe the ratings there even though seller blamed Google for order problems.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/comment\/1288307#comment1288307","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"oddballhero","rating":"1"}, "single");){kind=link}
"I am furious with these morons! Do not fall for their advertising!
After being a loyal customer for 30 years, (I just walked through my house and counted 32 X-10 modules.) My entire house is extensively based on X-10 modules. But now they are a NIGHTMARE! Their components have always failed from time to time based mostly on the cheap construction and replacement were available. But the last three orders I had with them were for controllers of different types. Each controller seemed to be in stock until you order- a week later they tell you the device has been discontinued. If you can find the item on E-bay, you pay 4 times as much- IF you can find it. Now I have to convert my entire house at a cost of thousands of $ to another manufacturer (Insteon)."