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posted Mar-23-2010 “18th January 2010
Royal Mail have confirmed non-delivery after 28 days.
Customer has been refunded in full.
Royal Mail are not a courier service, do not have any tracking information,
and so are unable to locate any parcel at any time.”
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posted Aug-27-2009 
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![Share](javascript:share_rating({"review_body":"Span is a first class on-line store:<br>1. There products are price competitive<br>2. The web site is one of the most informative I have seen<br>3. The web site connects you to the correct accessories to prevent incompatibilities<br>4 Rapid delivery<br>But most of all was the helpful and almost immediate communications. I had a requirement for a product which was difficult to source and they didn\u0027t stock it. They sourced it and at a better price than the nominated uk supplier from the manufacturer!<br>I have nothing ut praise for this company especially D R Argles who helped me.<br>I will definitely source my kit from them for my next project.","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/493221#comment493221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"sapsford","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service through the entire process!<br><br>I needed some parts and Span were the cheapest - after not dealing with them before I decided to give them a go and placed an order.<br><br>They are, hands down, the best place I\u0027ve bought parts from in a LONG time.<br><br>They show stock levels that are up to date, so you don\u0027t buy something only to find it was actually out of stock (I\u0027m looking your way Dabs!)<br><br>When you place an order, you can specify a different delivery address, which is a small but invaluable feature sadly missing from some sites.<br><br>They have an excellent selection of postage options, including collection in person.<br>Very handy if you need something for a deadline.<br><br>The parts I ordered arrived exactly when they said, and the packaging was sensible & secure.<br><br>I had to email to prove the delivery address, which must be to prevent fraud, but it was just one email, and they were a pleasure to deal with.<br><br>I will definitely be returning to Span for future orders, and will probably use them at work too, which is as much of a compliment as I can give as I will rest my reputation on them doing what they say, when they say they will.<br><br>Great company - don\u0027t hesitate to place an order!<br>Thanks again Span!","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/491515#comment491515","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"dlaverick","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All went well: fast shipping, hard drive with a good packaging.<br>Very good support: mails answered within the day...this was my first order, but I don\u0027t think it will be the last.","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/498225#comment498225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"leag","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the first time I have used Span and it was an excellent experience:<br><br>My order arrived promptly and I was kept informed of the progress of my order every step of the way.<br><br>Not only that, the Span website had detailed information about the product I ordered (not just cut and paste information from the manufacturer) which enabled me to purchase the correct parts - and save time.<br><br>Full marks!","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/491691#comment491691","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"deancairns","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some (WD) hard drives that stated 32 MB Cache and those I received had only 16MB. I mentioned the mistake on Spam\u2019s website and NOW it has been corrected. Instead of simply apologizing for the misleading specs they initially falsely blamed the manufacturer for not providing precise information and then Span showed me a disclaimer \u0022...Specifications shown are our best interpretation of information supplied by the manufacturer\u0022. I didn\u2019t like this attitude so I\u2019ll stay away from them in the future. <br>In another instance I received a PSU which was DOA and I had to return it on my expence.<br>","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/841961#comment841961","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"antilope","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"<br>Ineccepibile il servizio clienti e la spedizione della merce. Imballo molto accurato e personale molto disponibile e attento alle richieste di informazioni relative alla spedizione della merce. La responsabile del marketing, italiana, \u00e8 di facile reperibilit\u00e0 e disponibile in alcuni giorni della settimana, per qualsiasi informazione.","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/715824#comment715824","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"solvin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Goods well packed, arrived when Span said they would. I have ordered several items from Span over the years and have never been disappointed. Friendly, helpful, quick to answer queries, and they stock good quality parts so you can be sure what you are getting will work as advertised. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/578902#comment578902","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"miketomlinson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received misleading advice when choosing products, but I did receive a full refund for the unwanted products. <br><br>They have a good product range and good prices, and offered a full refund on the problematic item, so I can\u0027t complain","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/909204#comment909204","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"scotjam","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had to find some right angled USB Type B cables to make everything fit as it should be on a big job I was working on .. as simple as it sounds this caused me major grief. I placed this order with 2 other companies before placing the order with Span, both took the order and then later mailed me to say that they did not have the item in stock :-(<br>My company looked a bit rubbish at this point as we had not finished the job and 1 week had passed.<br><br>Span took the order, warned me that because of the current postal problems it may take a while, sent me a mail when they had packed it ( same day ) and it actually arrived the next morning. :-)<br><br>This was a silly little order from a new customer, they did not know that I spend \u00a3000\u0027s each year on tech gear. <br><br>Top marks - keep it up!","link":"http:\/\/www.resellerratings.com\/store\/Worldspan_Communications_Ltd\/comment\/513550#comment513550","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Worldspan_Communications_Ltd.jpg","store_name":"Worldspan Communications Ltd","username":"DigW","rating":"5"}, "single");){kind=link}
"Beyond dreadful.
We wanted some special cables, use then online order system, order confirmed.
Then they tell us they only have one, but we need it so send that.
It didn't arrive next day although I paid for overnight delivery. I informed Span but they didn't follow it up.
I'm still trying to get my money back, the 'tracking' number they gave me is not recognised by Royal Mail.
I'm sure if your order has no problems you will be happy, but the mark of a good company is when an order goes bad how do they sort things out.
The service I have from Span is on par with Ryanair customer services!
Updates
11th December 2009 received the following offer from Worldspan
“If you will now remove your review from resellerratings.com, any others you may have posted, and undertake not to post one again, we will as a gesture of goodwill, send you a second free cable today by Citylink for delivery on Monday.”
04th January 2010
“The claim with Royal Mail has been sent and we are still awaiting the outcome, we have contacted them and been informed that it is still being processed. We will contact you as and when we hear anything.”
They have had my money since 19th November 2009, they have no proof of delivery by the Royal Mail, yet they still refuse to refund my money.
"