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52 reviews
posted Feb-22-2013
reply posted Feb-26-2013 “Thank you for your order and thanks for the feedback. I'm glad we were able to resolve this to your satisfaction.
If there's anything else we can assist you with, please don't hesitate to ask. Thanks again.
Steve
World of Stains
866-645-5544
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Email sent to customer to resolve this issue:
Good afternoon. It looks like we charged you for shipping on the stainer brush even though we were able to ship both items in the same box and from the same shipping point. Some of the TWP stains ship from different warehouses and we're not always able to combine shipments. We try to catch these things and correct them right away but it looks like this one slipped past us; we're sorry for not catching it.
We have refunded the $12.30 shipping charge and you should see a credit on your card the next business day. If we can be of further assistance, or if you have any questions, please feel free to contact us. Thank you again for shopping with us.
Resolution: Customer was refunded full amount of shipping charge”
"Phone call answered by 'Steve'. Rapid response straaight talk. Found product. Ordered two weeks later and got the shipment in a couple of days. Great customer service, thanks."