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"Does not deliver!After ordering a Polished Ram Horn Shofar with Sterling Silver Decorative Plates plus a bag, I have gone through a rollercoast nightmare.The advertised Shofar plus Shofar-Bag should have been in stock, according to their website.World of Judaica charged my creditcard on the same day I ordered!!!After 2 weeks, I received a email that the bag could not be sent, it was out of stock and there would not be any in the future either. They offered me a refund, which I accepted.I asked whether they had already send the Shofar because I was waiting for it (birthday gift), but they did not reply!Finally, after a lot of waiting, I cancelled the complete order. I really expected a notice that this was impossible because they would have already sent out the order. No such thing, they still had not send anything to me! Instead I got a reply in which they promised to refund an amount, which is less then initially charged from my creditcard!At this moment I am awaiting the promissed refund. Will I get it???So: They don't deliver. They don't keep promises. They don't answer questions. And they do not refund the complete amount which they charged from my creditcard. One thing they will do: charge your creditcard on the same day you order!To me, this is called a scam!"
"This is without doubt the worst experience I have ever had of buying online, and I internet shop a lot. I wanted to buy my husband's wedding ring from Israel, with a traditional inscription. I found one on WOJ's site, and contacted the customer service to verify the weight, carats and size of the ring. I was assured (and have in writing) the particulars of the ring, including the fact that it was 10g in weight. To cut a very long story short, months ensued of the ring not arriving, me chasing the company up, being given no apology and no guarantee the ring would arrive in time for the wedding, promises of upgraded shipping (which did not happen), eventual agreement of sending another identical ring by courier for it to arrive, for which I was asked by the courier to pay over £80 import tax.. When the ring did finally arrive, it looked like a plastic replica! Very flimsy and light with lots of damage to the naked eye (dents etc). I took it to my local jeweller to be appraised, who told me it was only 2g in weight! When I contacted WOJ in distress, they were unapologetic - made me send a number of photos to verify the problem (including one on jeweller scales), could not explain why they had LIED about the weight of the gold and only after much debate agreed to refund, but of course I had to present my poor husband with it since I only received the thing three days before the wedding! I can't stress enough how much anxiety and stress this company caused me and the difficulty I had in coming to a resolution, which could never be a satisfactory one as I was left with a damaged ring for my wedding day. He is now without a ring as I wait for the refund. My advice is, steer clear unless you can be sure the item is not of any real value - this company is willing to lie and unwilling to fix problems when they arise."
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