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"Definitely the worst company to deal with. I bought a Lacoste watch as a gift and it came in a Lancaster box. The watch was not even wrapped around the pillow, it was just tossed in the box. I called customer service to speak with the rudest agent who is technically just a phone operator who cannot do anything except send an email to the shipping department. I got an email from the shipping department stating that they will see if they have a box available and that I would hear back in 5-7 days.if you claim to be a reputable company then you need to stand by your product and correct your mistakes. I am glad I did not buy anymore crap from this place as I was going to before I received the watch. I will be sending them their crap for a full refund which I expect to probably take a month or more. You are indeed the danger to the online shoppers."
"An order of $1550 was returned without even opening the box because it was requested to send back to the sender. That is fine. But, four weeks and several phone calls after they received the return, still no refund. They are holding my $1550 for ever! Horrible customer services!"
"Almost 2 weeks still have not received my watch.iwauldnt even rate wow 1star.and poor customer service ."
"VERT BAD SERVICE, ON HOLD TO LONG AND PASSING THE BUCK . STILL WAITING FOR REFUND 6 WEEKS !!! WILL NEVER BUY FROM THESE POEPLE AGIN ...... AND THEY LIE"
"Unbelievable how bad their service is. I tried to cancel within 5 minutes of placing the order and they would not allow me to and said "Just refuse it". It was refused 6 weeks ago and they won't refund my money and using lame reasons for not refunding."
"Swiss legend Neptune is a brand of watch in a class by itself it is very pleasing to the eye with the unbelievable array of colors that are produced I have many colors that I have purchased and everyone who sees them won't let me be,sometimes I feel like a celebrity,where d I'd you get that,how much,what web site,omg all the time,but I noticed the brand is going to sell out ,only to be discontinued,which I feel would be a grave error,then you have t o pay triple the price for one on eBay or elsewhere....smart bargains,world of watches,e watches,swiss legend headquarters read this reproduce these please,these watches are loved."
"I purchased a Michael Kors watch less than 2 months ago from World of Watches. Previously had an $80 Dakota that lasted 10 years. Decided to upgrade.....? The delivery process was great but now the clasp has broken on the band. Is not covered by warranty plus I have to pay shipping both ways for repair and will take 6-8 weeks? What kind of crap is this? Looks like I won't be dealing with them again if this is how they handle customers. Did I say that this is a bunch of crap?"
"Purchased $80.00 Rotary watch December 2013. In February 2014 the screw down crown fell off. I mailed the watch with $15.00 money order (they requested) to have the crown replaced. Never heard a word. Fast forward to June 2014. Called customer service, they stated they had emailed me to inform me it would be an additional $29.99 to fix it. I never received their e-mail. I am flabbergasted at the gall they have to charge an additional $ for a simple crown. Learned valuable lesson; will not be purchasing anything on WOW again! Inferior quality watch and inferior Repair customer service."
"The sunglasses I ordered were horribly cheap knockoffs that were completely crooked."
"Stay away!! It's your luck you might get a new piece or a beat up one.Called at order if I can get a gift receipt and I was told it's not possible.Received the order just in time to be given as a present and was so disappointed that the chain had scratches. Had no time to send it back. Email their customer service about the issue and they never got back to me. It's been a week now"
"Garbage. Stay away. Don't even want to talk about the customer service, or the lack of it. Watch was broke when i got it. Second one i got looks like it was a display watch. Never again."
"Always have what I am looking for, and plenty of great suprises. Always sending people to your sight, great store, great selection and great prices."
"It is a beautiful watch which arrived on time."
"My experience at World of Watches was just about perfect. They had the watch I wanted at a reasonable price and shipped it to me in 2 days with free shipping. I didn't return my purchase, but they provide the info you need to do so (it wasn't clear to me who paid the return shipping or if you had to pay for the initial shipping if you returned a working item). The one thing I didn't like was their pricing/sale strategies. Depending on how I accessed the page (through an email or ad or direct link) the price of the watch was considerably different. They also feature plenty of (seemingly) time limited sales.Overall, I would absolutely buy from them again, but I would spend some time making sure I was getting their best price."
"This place is a SCAM. They sell GREY MARKET products which mean the warranty will not be honored by the manufacture and the products you receive will be refurbished or defective. If you have to return it for any reason you are in for a long, long, long process. Customer service reads from a script. Management will deny anything is wrong with the watch. They hide behind 10 to 15 different websites all registered to the same company. Ever wonder how several internet sites have the same exact price and exact number of products left? Here is just a few other names they secretly go by.Including:WorldofWatches.comTheWatchery.comWatchdigest.comRedlinewatches.comWatchdiscounters.comInternationalWatchClub.comWorldWatches.comeWatches.com Criminals frequently have several assumed names, think about it. "