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  • Woot!

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

346 Customer Reviews

Rating 2/10
1/5
2016-04-01

Buyer beware

"Having bought items for a number of years,you would think that I am a satisfied customer. As always,research on items to purchase pays off.Woot is often higher than local stores.Many items are rebuilt and do not last.The kicker was a set of lights that did not work at all. They offered 25% back. The 75% loss accounts for my total savings over the years. STAY AWAY FROM WOOT."

This review was modified by MaggyDrew on April 01 2016 04:09:52 PM


Rating 2/10
1/5
2016-03-08

Whee! "Woot" give zero if I couldsy (Woot-speak)

"Do not use them, they are horrendous. Woot sells junk that barely works and will not take it back once you have opened the box. You can't write a review of the items on the site. I bought a Lenovo laptop that has bootup issues, problems with passwords to get into the computer at all, and lag. It's barely usable.

Years ago, I ordered two of something by accident. I tried to cancel, could not. I contacted customer service immediately and was told I could not cancel--unbelievable. I had forgotten about that, til just now when I tried to return the faulty laptop.

Nothing could be more irritating than their sarcastic message--this is real:

"So, here's the thing: we don't accept returns unless we made an actual mistake with the order. Please refer to our FAQ regarding our return policy. But be warned: if you DID already open the box, the item's now yours to keep. Maybe consider it a surprise gift for your mother-in-law?"

Their passive-aggressive cutesy language adds insult to injury. Yeah, I could "gift" the computer to a plastic-starved child who lives in the forest. I should have read the rules, but I had asked someone who uses Woot and he said you can return things. I naively believed him. Since Amazon owns it I never would have thought they had a policy one would expect from a snake- oil salesman. Will never WOOT again. You can't even delete your own account, you have to ask them to do it. AVOID AT ALL COSTS
"

This review was modified by a.human on March 08 2016 02:31:52 PM

Rating 2/10
1/5
2016-02-20

Would give negative stars if I could!

"The short story is I ordered something from Woot which was later denied. Woot customer services said, "we highly recommend using Amazon Payments to complete your transaction." I informed them that I did use Amazon Payments. They then responded, "we highly recommend using Amazon Payments to complete your transaction." I informed them, once again, that I did use that method to which they responded, "We are terribly sorry, but unfortunately, our records do show this order as being denied." then they suggested it was my banks fault and they will send my concerns to the appropriate feedback.
There is no customer service at Woot. All you get are form responses cut and pasted from an obvious script. No admission of fault or any attempt to rectify problems.
"

This review was modified by mikeviani on February 20 2016 02:11:08 PM

Rating 2/10
1/5
2016-01-29

I would give less than one star if I could. Not the same Woot.com anymore.

"VERY poor customer service, something ironic since its owner Amazon has great service. The customer service are one of the most mechanical ones I have experienced and I shop a great deal online. Woot has officially lost me as a customer ( I'm sure it doesn't hurt them) and do rethink your buys at Woot.
The sale also hasn't been great since they sold off to Amazon, feels like a site to clear stocks they can't clear on Amazon at a tiny puny discount these days.
"


Rating 2/10
1/5
2016-01-15

Horrible company, outsourced customer service

"I wouldn't even give this company any stars if it were possible. Do not purchase from them. Their company standards are loose at best, and their customer support is all outsourced (judging from the names signed at the end of every correspondence I've gotten) to India, where reps just send pre-scripted responses without truly answering any questions. We essentially just threw away money with this company. "

This review was modified by HBG08 on January 15 2016 07:33:02 AM

Rating 2/10
1/5
2016-01-03

"I wouldn't give them one star like another customer has stated. They have poor customer service, inferior products and terrible product support. They sell products they are not willing to stand behind. Their refund policy is non existent. I ordered a gift for Christmas and once opened it was defective, but since I ordered before Christmas and now that it is 21 days (which is what they state their exchange policy is) I am unable to get an exchange for the item. I WARN EVERYONE NOT to use WOOT!!!! "


Rating 2/10
1/5
2015-12-22

"If i could give Woot NO stars I would. I have been a long time Wooter and have had it up to here with their non existent customer service. I was livid after I bought a 10 Inch HP android Tablet 2 HP 14 inch Chromebooks for my kids for Christmas and I snapped up an HP 8 Inch WIndows Tablet last week. The Unit arrived non functioning whereas the touchscreen worked and the unit when trying to boot to Windows would not work properly. I then tried unsuccessfully via emails, nasty posts on their Facebook page on almost every post they did i posted the same reply, still no response. I did this about 10 times then I get a response to PM this guy from Woot and even after that he did not respond back today like he said he would. I then went on Data.com and got a whole bunch of names at Woot and emailed them the same email asking for help. Finally today I get a response we will refund your money..>Really?? I asked for a replacement unit. So they immediately refunded me and send me the return label I will say they wont get my return until it hits my charge card, if i return it at all still very angry it was a Christmas gift. I spent time calling the drop shipper company they wouldn't take responsibility for it nor would Amazon even though its their company. So no calls a lot of responsibility passed off on everyone. Will never deal with these guys again unless its something that is not electronics. Stay away...what a hassle!"


Rating 2/10
1/5
2015-12-10

"I have been purchasing from Woot since 2007, averaging a thousand dollars a year if not more. Since they were bought out by Amazon, their customer service has gone way down hill and their prices no longer competitive. Should I find something with a good price (compared to other stores), it usually means that the product is no good. Two days ago, I wrote to them to ask for an RMA for a defective item (Linksys router) and received an email to tell me to go get it exchanged with the manufacturer. I had specifically asked them to give me an RMA because the item is not working but the email that I received (from Swapna) ignored my request entirely. I will not be purchasing there again. I will also be reporting them to BBB and my credit card. "

This review was modified by prodsearcher on December 10 2015 12:08:31 AM

Rating 2/10
1/5
2015-10-31

"This is an identical problem to another posting, and I have had the same problem. Over the past 5 years I have used Woot many times, and was pleased with the products, prices and delivery service. Over the past 4 months I have had orders denied five (5) times. In each instance i received an website notification that my order was accepted, and e-mail from Woot with an order confirmation AND an e-mail from MY credit card company that they approved the credit card transaction. Each time I was NOT notified at all and only learned that my order was denied when I went to the Woot website to check on my order. Truly a major disappointment since they were purchased by Amazon. Do not order from them if you need the product!"


Rating 2/10
1/5
2015-10-13

"I have been a Woot customer for years. I was happy with great prices and just recently needed to return a couple of jackets because they were much smaller than the sizing chart indicated. I was told that they don't accept returns. Now I mark all their email as spam because I don't want to be tempted to buy from them."


Rating 2/10
1/5
2015-09-23

"DO NOT USE THIS COMPANY.........I purchased chair covers and after someone else told me how cheap they were I Sent mine back. Their instructions said they take returns only if unopened and return to sender written on the package..I did just that and...They told me they will not send me a refund or the merchandise back... don't waste your money on this unethical cheap company.. Never trust any company that refuses to issue refunds.
"

This review was modified by Marisa12 on September 23 2015 05:12:51 AM

Rating 2/10
1/5
2015-09-17

"I used to get great deals from Woot and spent MANY thousands of dollars with them. Since they hooked up with Amazon prices have come up on many items and quality has gone down.

Customer service doesn't care if you don't receive an order from one of their drop shippers. Lucky to get an email or message back and it's NEVER handled properly. Not the way it used to be.

I use them gingerly now, very gingerly. Dyson product prices are excellent. Other than that search the item and check prices elsewhere.

"


Rating 2/10
1/5
2015-09-04

"I bought a lot of stuff in the past and felt it was better than amazon.com market place and ebay. Not anymore! This time, I bought a factory refurbished laptop for over $438 but received a seriously worn-out used, decolorized one along with a heavy aftermarket AC adapter. In no where in their description mentioned the condition. To return it, it was a headache; they will not refund if you do not keep on writing to them. Amazon's a-to-z guarantee was also not helpful; they said they could locate the order and asked me to call woot.com. So be prepared for all these mess if you use woot.com further. This store should be closed like 1sale, and the customer will be better off with individual sellers on eBay or marketplace."

This review was modified by Euler on September 04 2015 07:27:15 AM

Rating 2/10
1/5
2015-08-07

"Adirondack chairs actually just a pile of scrap wood

Recently, I ordered two Adirondack chairs from Woot. Total was about $130.00. Ad claimed they were made of cypress. Turns out they were sloppily stained soft pine. The hardware was very cheap. Screw heads disintegrated as they were turned. Chairs came partially assembled. Quality was so poor that the factory assembies pulled apart with ease. Screws pulled right out of the wood. I didn't get as far as actually sitting on them. Had I tried, I believe they would have collapsed into a pile of scrap. I complained to Woot in a detailed email. Twenty four hours later, they wrote back and asked for a detailed description of the problem. They said that once they received the email and some photos they would decide if they would help. I'm just going to charge back the order with the credit card company. I'm done with them for good.
"


Rating 2/10
1/5
2015-07-27

"I have repeatedly tried to purchase items on Woot, but all of my orders are denied, no reason given, just denied. I contact Customer Support, and am told that some of my information is not correct. They can't tell me what information, just that something is wrong with my information. I very carefully went over all of my personal and credit card info, and cannot for the life of me, figure out what is wrong. I have never had any issues with other e-tailers, and I purchase alot on the web. There customer support is worthless."

This review was modified by geopet64 on July 27 2015 09:49:01 PM

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