I purchased a bluetooth that did not work and they would not give me a replacement.

great site, never had an issue with a product ordered from the site that couldn't be resolved by a quick call to the manufacturer. my last Bag of Crap wasn't the best though...

If you are addicted to sales, stay away from Woot Off. It keeps people up all nigh and it aint worth it (even if you snag a BOC).

They were selling a set of accessories for my MP3 player at a very low price and I got 'em. Good deal, and they were shipped quickly and well-packed. No complaints!

I ordered several items from woot without any problems and used to look foward to the daily woot. I bought a MP3 player from woot. It stopped working about 3 days after I received it. I emailed them and received a return number. I returned the item (1st class mail) and never heard from them for a month. I emailed them again and they had no clue that it was returned. I withdrew my account and will no longer deal with those theives. If there is an issue with your order they, in my experience, are useless (or even criminal).

Got a great deal on dvd collection.They arived on time and was packaged well.

Love this company! Products may take a little longer to arrive, however with such great deals, i can be patient! As someone in the mail order industry, their policies are cleverly stated and make perfect sense in regards to keeping prices low... paying customer service reps would increase the prices. Its a give and take kinda deal. Kinda unfortunate they are catching a bad rep on here when the policies page CLEARLY says they don't have much customer service or returns department... not the companies fault that some dont read the policies.. Keep up the good work Woot!

Horrible customer service, but great price on products. I personally don't care for Woot's service, though i must admit that their pricing in unbeatable. I bought a Rumba and it broke within a week, when i contacted them, I had to spend 3 days just to get an RMA. The support stinks, and they some seem to care about the customer. Long story short, i got my new rumba, and im good to go for now.

Cheap product, terrible customer service. 5 of 10 for products and 0 of 10 for customer service!  
 
I bought one of these early in the day and minutes later decided to buy another. I attempted to change my order to add another to avoid paying shipping twice and the site didn't allow me to do this. So I was going to call and tweak my order but there is no number for customers to use...just email. Well after many emails, way too many delays, and no action...I got one...because the staff is not very good and provided terrible customer service.  
 
See more of my feedback to them below:  
 
I just wanted to post and share my dissatisfaction with the poor and slow email customer service provided by Woot. You need to establish a phone where customers can talk with someone to help sort through issues before deals pass as a result of slow email communication between customers and your "customer service" office.  
 
Also, your site needs to have a feature to either adjust or ammend an order after an item is purchased. I don't mean just cancel but say add another item to the same purchase as this will help you by allowing to sell more and help the customer who will save on shipping (vice paying twice).  
 
Lastly, take the feedback provided to you via email during these many back and forth transactions and actually do something with it. Without customers you'll be out of business and most customer reps without a job...reemphasize this as it is much needed.  
 
Your products are great but your service is severely lacking...and it is just a matter of time until products pop up elsewhere which means you may lose customers if you don't improve your service!  
 
Thanks  
Wootdvj

I've had many good purchases from woot.

They do have some good prices, but pay attention to product descriptions because some of their products are refurbished. They are not that great on returns. They would much rather you deal with the manufacturer. They are very slow to ship the item, and they use the slowest possible shipping method, so don't get in any hurry. I really hate wading through their attempted humor to read the product description. They seem to put most of their effort into silliness instead of good customer service. Not one of my favorite online merchants. But knowing all that, I will probably still order from them again, because they do have some very good deals from time to time.

Bought a jawbone 2 that was title as a "NEW" item, found out the usb cable was black dirty (most likely a used item), bluetooth itself have dry up water stain(it's been clean with a wet rag), the ear pieces on the box tab was bent over(someone have open it before). Of course they won't admit it was a use item, and they said "It was dirt/dust from sitting in the warehouse" such BS. How can a new item get dirt/used when it was a seal box? I don't think they can explain that, looks like a refurbish item, that was re-boxed to me. They want me to pay for return shipping, that it was clearly a f**k up on there part. Won't shop at Woot again, even if it's cheapppp.  
 
 
 

I have bought from Woot a number of times spanning several years. I have received all items with no problems. The only thing bad is their shipping. It is absolutely the SLOWEST I have experienced with any online vendor. I have overlooked this and continue to buy from them because no matter how heavy the item Woot only charges $5. If you purchase from Woot be sure to pay attention as to whether their price is for a new or refurbished item. They always state which it is but when you compare shop you want to be sure you are comparing like item condition to like item.

It took 10 days to ship it out, plus 5 days to receive it.  
There is no support for any of the products they sell, even if its DOA.

I purchased 2 'Vornado Whole Room Air Circulation Clip On Fans' on 5/22. It took a week to ship (5/29) and another week to arrive (6/6). Woot has always been slow to ship but it's cheap so normally I don't mind. However, both fans arrived defective. I sent an Email to Woot requesting a replacement or refund and got this in reply...  
 
'Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. Please contact Vornado for assistance. There is a 5 year manufacturer's warranty on your units. You will need to provide a copy of your receipt as proof of purchase.'  
 
I replied saying that's not a very fair return policy. I got zero response. In my opinion, Woot needs to put less focus on making cute product descriptions and more focus on prompt shipping and customer service.

This review was modified by its author, Robor, on 6/14/09 8:03 AM.