5/5

posted Mar-25-2013

"Yeah, their TOS sucks. Under no circumstance will they cancel an order or accept a return. If it's broken, they won't even pay return shipping. But you agree to that when you sign up. If you don't agree- don't buy. ALWAYS read your TOS!

That being said, I recently purchased glasses from them and they had the wrong photo with the listing. They sent me the correct glasses (the style code was correct anyway), but it did not match the image. I emailed customer service and they replied the next business day and said I could return a DIFFERENT item (at my expense)- so either they didn't read or didn't understand my first email. I wrote back, clarifying the order numbers and politely stating "then I will get a bank chargeback because you sent me the wrong item" and I got an email two business days later saying that they credited my account for the glasses and I don't even need to return them!

In the end, it all worked out, but I did have to be patient and determined."

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5/5

posted Jan-10-2013

"Great customer service, Woot rocks!"

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1/5

posted Jan-01-2013

"I understand that ordering on Dec. 24 is the worst time of year for shipping BUT; the "order tracking number" they offer simply returns me to the same page with NO INFORMATION regarding tracking information. I have no idea when to expect my "already shipped" item.."

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5/5

posted Dec-23-2012

"I've ordered 11 items from Woot over the past few years, sent to addresses in 3 different states. 10 of those 11 times, the item arrived promptly, in the condition described, and with no problems whatsoever.

The 11th was an umbrella that arrived with a few broken ribs. I contacted Woot about this, and they immediately offered a refund to myself and other people impacted by this issue.

Overall I've found Woot to be an exemplary seller over the years."

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1/5

posted Dec-19-2012

"Absolutely abysmal buying experience. Encouraged me to enter multiple addresses for delivery for gifts. Did not ask me where to send my order. I recognized the problem within 5 minutes of placing the order. They refused to re-route the delivery, even though as the sender they could easily do so on UPS' site. I will never buy from this clown show again. And I may not buy from Amazon again either (Amazon owns woot)."

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1/5

posted Dec-13-2012

"Woot has not shipped product that was ordered two weeks ago - fine. The bad part is that even though they haven't shipped it, they say "it's too far along" to cancel the order. They can charge you immediately and take forever to ship it."

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5/5

posted Dec-08-2012

"I love woot and have never had a problem with them. Slow as hell shipping when you go with the standard, but that's to be expected with fedex's bargain mail option. That said, if you wanted the item faster, they do offer faster shipping for a charge. Other than that, I've had nothing but great experiences with them and I've been Wooting since '08"

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5/5

posted Dec-05-2012

"I've made multiple purchases from Woot! and have never had issues. Their customer support is out of this world and their community section really gets things done. I highly recommend not only buying from them, but also becoming a contributing member of their forums. "

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5/5

posted Dec-04-2012

"i've order more than 100 items from woot over the past 7 years and have had exactly 1 problem. about 2 months ago, i ordered some 7th generation diapers. it was supposed to be a 4 pack, but I only received 1 pack of diapers. i contacted their customer service via email. i got a reply with 24 hours saying they would ship me the rest of my order. the rest of the diapers showed up about 3 days later."

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5/5

posted Dec-04-2012

"I have ordered 50+ items from woot over the past year. I have never had any problems with them canceling or not receiving orders. They do use smartpost but I always receive the items very quickly regardless. They always send a confirmation of order e-mail, as well as a shipment e-mail."

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5/5

posted Dec-04-2012

"As of today, I have ordered 70 items from Woot from 2007 to 2012. Never had a defective product arrive with the exception of a single t-shirt that had a crooked design. Customer Service immediately gave me a refund for the shirt and let me keep it. What else could you ask for in service?

Reading some of the other reviews, I wonder if they are confusing Woot with a sub-site called deals.woot. WIth this area of their site, regular users like you and me can post links to deals from other merchants -- including competitors of Woot. These sites are not controlled or serviced by Woot but those deals are listed from one of their pages. Seems to me if a person has a problem with one of those 3rd party companies, they are holding Woot accountable in their feedback which is an unfair evaluation of their service."

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5/5

posted Dec-04-2012

"I happened to see how low woot's rating was. I have personally ordered from them 172 times since December of 2004, and haven't had a single problem! They DO use Smartpost, which is where the term "snail mail" came from, but they tell you that up front, and you can track your package online. Shipping is never more than $5 no matter what you buy, so how can you complain about slow shipping? This review was NOT solicited by woot, it just irked me that their rating was lower than another company who's screwed me twice! (out of 5 orders!) Woot's prices are low, their customer service is great, and they should be the standard by which online companies are judged! (No, I DON'T work for them!)"

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1/5

posted Nov-19-2012

"I tried to contact customer support after I made a purchase. They have an automated e mail respose system set up for that. Finally I got a real person respose to my numerous e mails. He stated that they don't have a phone line, they can't cancel the order, they can't provide tracking info, and when I told them I will blog about this "service" they cancelled my profile. I would NOT recommend this site to my enemies."

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5/5

posted Nov-18-2012

"Love WOOT!!! I'm addicted. I've used woot.com a few times now, and everytime I have had a good experience. It's also a fun way to shop. I like their daily deals. I will definitely continue to shop with woot.com! WOOOOOOOOOT!"

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5/5

posted Nov-11-2012

"I've been very satisfied with my purchase experiences with woot. I've ordered 25 things so far from them in the past 5 years. 7 of them this year alone!
-Not one problem."

This review was modified by 1Eric1 on November 15 2012 06:06:01 PM

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