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woofersetc.com

Music, Instruments, CDs and Consumer Electronics

Rating 7.50/10 82 reviews
7.50/100 (6-month rating)
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WoofersEtc.com Car Audio Superstore is not a merchant member
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All Customer Reviews (82)

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Rating 6/10 3/5
modified review posted Nov-04-2011

"I originally rated 1 star, I've now changed it to 3 stars. I had a poor experience with woofersetc.com involving multiple delays due to a manufacturer ownership change that ultimately took more than a month to resolve. I received multiple calls regarding this and received a phone call from David at woofersetc. He was kind enough to extend his time after my order was received and I expressed my appreciation to him for reaching out to me. I also shared with him my concern that they would list an item as in stock even though it wasn't. He let me know that their relationship with the manufacturer (image dynamics) has always been sound and they were at a point where this kind of issue never came up and being that they're literally within an hour's shipping distance, it always made sense to assume that their stock would be sound. Unfortunately, it wasn't in this case. Woofersetc provided me with free gifts and an upgrade on my speakers. I'm still pretty miffed, and in particular I would appreciate it if, as their customer, I received more than "we're stuck in the middle." I've worked in customer service for 11 years. Despite the faults of our vendors and even our competition, we never place blame, we take ownership and accept responsibility even when it's not our fault. We try to move forward and focus on any other options for resolution. Woofersetc tried to do this for me but the damage is done. I DO HOWEVER EXPECT THAT THIS IS A ONE-OFF SITUATION. Even the best businesses screw up once in a while. I may do business with them again, but I'm still a little pissed off about it and would appreciate greater ownership in the future."

Rating 10/10 5/5
modified review posted Oct-12-2011

"one of the best online retailers i have worked with. i have ordered 7 times now from them. the 2 times i needed customer service i was left pleased with them. There fast, cheep, and friendly. wish all online retailers were like them."

Rating 10/10 5/5
modified review posted Jul-15-2011

"Woofers Etc Car Audio Superstore"

Rating 10/10 5/5
modified review posted Jun-08-2011

"Excellent service! I live in Toronto and dealers here for Sundown Audio subwoofers are just way to expensive. I decided to give eBay a try. I can't emphasize how well I was taken care of. Will definitly be shopping with you again!"

Rating 10/10 5/5
modified review posted Apr-12-2011

"I found these guys on ebay and also noticed them on amazon. they were the only supplier i could find that had rainbow speakers in stock so i arranged a purchase with them. they quickly informed me that they were missing one of the items i was after and they would backorder it if i wished.
As payment was already processed i chose to cancel the back order and spend the credit with them. after browsing through there items i chose what i was after to the same value and they said they would cover the freight difference for my inconvenience.
They shipped immediately and even through in a surprise!

Thanks guys you really made this a pleasurable transaction"

Rating 10/10 5/5
modified review posted Dec-16-2010

"Excellent company, Julius was very helpful, answered all my questions, very knowledgeable. Order was received earlier than expected. Always available for customer service. I was very impressed. "

Rating 10/10 5/5
modified review posted Sep-29-2010

"I contacted WoofersEtc by phone and email and verified that they did have the Subwoofers in stock. I was promptly emailed more information that they were indeed the latest, most current models available. I logged onto their website, easily created an account and order the woofers, Mind you this was on a Friday afternoon. Figuring with the weekend and maybe a couples of days to spare before would hear from them. Let me tell you First thing Monday I get a phone call wanting me to verify that I did place an order with my Credit Card. THANK YOU! I am very happy they called me (Security)!!!!! I verified my information, verified what I ordered. Next thing I get an email with the shipping information and tracking #. Wednesday my order shows up all 120#s of woofers safe and sound. Thanks Again for the outstanding Service!"

Rating 10/10 5/5
modified review posted Jul-18-2010

"Great company, ordered Image Dynamics speakers, shipped to Canada and it was smooth and fast, great experience, talked to a rep aswell and they know their stuff. They're respected company on any major caraudio forum, A++++++++"

Rating 10/10 5/5
modified review posted Jul-13-2010

"One of the greatest places that I shopped at online. The customer service that I got from the rep at woofersetc.com. This is the place that I will use in the future for all my audio needs."

No Avatar
Las Vegas, NV
Rating 10/10 5/5
modified review posted Jun-23-2010

"woofersetc.com THE best experience i have even had shopping online! when an order i placed for two sub woofers turned out to be on back order they notified me immediatly, and treated me like the the most important client they have. although i cancelled that order i puchased different sub woofers the next day,and without me asking or even expecting woofersect.com upgraded my shipping at no charge on a different and seperate order!! someone went out of there way to do something extra for me! i am a woofersetc.com customer for life and recommend them to anyone who will listen! i never expected such steller customer service from a site that offers the lowest prices and most selection!"

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