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Stores > Woodworkerexpress.com
  • Woodworkerexpre Woodworkerexpress.com Elite Status
    • ADDRESS
      N28W23240 Roundy Drive
      Pewaukee, WI US
      53072
    •  
    • BUSINESS HOURS
      Mon - Fri 8:00 AM to 5:00 PM
      GENERAL PHONE
      855-993-4968
      FAX
      844-993-4968
    • SUPPORT EMAIL
      customerservice@woodworkerexpress.com
      SUPPORT PHONE
      855-993-4968

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.18/10 9.18/10
    Chance of future purchase: Rating 8.89/10 8.89/10
    Shipping & packaging: Rating 8.28/10 8.28/10
    Customer service: Rating 8.48/10 8.48/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review Woodworkerexpress.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-24

Great service

"I would highly recommend this business. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-05-24

As expected!

"Arrived on time and quality "


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Verified Customer
Rating 10/10
5/5
2017-05-23

Excellent service

"Excellent service. Good price and timely shipping."


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Verified Customer
Rating 10/10
5/5
2017-05-23

Great service!

"Had what I needed in stock, got it out asap and I was back in business. Many thanks!"


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Verified Customer
Rating 6/10
3/5
2017-05-23

Haven't received my item

"Interesting that I get this experience survey today as I have not even received my item ordered 5/13. When I went to look at the status it still says "Processing". I called customer service who told me it was on backorder and the order confirmation should have notified me of this. I pulled the e-mail confirmation - the body of the e-mail was completely blank - only an attachment with the confirmation. No note, no obvious statement of it being backordered or when the expected in stock date would be. I called customer service and while Jason was quite nice, he told me it was "obvious" on the confirmation statement in that if the next to last column titled "Backorder" had anything higher than a zero it was on backorder. Now I pay attention to detail more than the average person and never noticed that. Jason indicated he has mentioned this to IT to fix but has lost the battle up to this point. Perhaps IT should listen as my rating is directly impacted by the lack of communication on the status of my order. The order History, at a minimum, should say "Backordered", not "Processing". "


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Verified Customer
Rating 6/10
3/5
2017-05-23

Confused

"I thought the order included the cabinet face but it did not (my mistake!) The rest of the materials looked fine but I didn't really unpack and inspect them. Unfortunately, it needs to be returned."


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Verified Customer
Rating 4/10
2/5
2017-05-22

package

"The package was opend when the product arrived. could not track the pacckage even though i paid for shipping cost $15."


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Verified Customer
Rating 10/10
5/5
2017-05-22

Good product

"The brackrts were what I expected."


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Verified Customer
Rating 4/10
2/5
2017-05-22

They have good products but poor business skills.

"I ordered 37 hinges which I was told to order based on a picture of the hinge. I was sent 37 hinges that did not fit. The company sent me 36 hinges of the correct size, yet charged me for 37 of them. They also inflated the cost of tax and shipping. When they refunded me 36 hinges rather than 37 and credited me at a lower cost per hinge that what I originally paid.
I feel that this company nickel and dime the customer. I emailed the company with my concerns rather than calling the credit card company to open a dispute. They waited until the end of the day to respond and they still have not. They say they will return calls, but do not.
This company has much potential but needs more training on business and customer service skills. If buying from them beware.
"


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Verified Customer
Rating 10/10
5/5
2017-05-22

Quick Delivery

"WWExpress had shelf brackets at a very competitive price and they were delivered quickly."


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Verified Customer
Rating 10/10
5/5
2017-05-22

Easy and Fast

"Easy to place order. Fast shipping and delivery. Very satisfied"


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Verified Customer
Rating 10/10
5/5
2017-05-22

Quick delivery, great prices.

"Everything was just what I ordered."


CynthiaRodriguez's Avatar

Verified Customer
Rating 10/10
5/5
2017-05-21

Great product

"Easy to install, strong holds a lot of weight and just the size I was looking for.
"


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Verified Customer
Rating 10/10
5/5
2017-05-21

Fast delivery

"My order was received quickly and the product works as advertised."


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Verified Customer
Rating 10/10
5/5
2017-05-20

Great!!

"Easy to order. When I called with a question they answered it right away.
Received the items sooner than expected! Very pleased!!
"


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