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"Boy I wish I had read all of the reviews before I purchased from Wolf Camera. I ordered a CD player which did not work out of the box. After repeated attempts to contact "customer service" I was finally told that they would send me RMA. A few days later I receive an e-mail that the product is "not returnable" and to contact the manufacturer for "further assistance". I will never order anything else from Wolf Camera and I would recommend anyone else to do like wise. "
"They sold me the wrong size filter and then said they'd exchange it for a superior filter. I paid about $70 for the filter and the one they replaced it with retails for much less. When I complained, they said that's their price and I received no satisfaction. I feel ripped-off and will never trust them again for anything."
"I recently purchased a D3 in the Med lock corners location in Duluth Ga.I was told to pay full price for the camera and it would be delivered from another store. I had been previously searching for this camera and was unsuccessful in locating one. I was ecstatic to discover Wolf had some in stock. I paid as requested, three days later my camera came in, the box was worn and missing the English manual. Upon calling the store i asked for the second time was my camera new and was assured it was. My manual was ordered from the previous store. The next day my camera was tested and found to have 6065 actuation's on it. I was appalled I felt like i was deceived,by wolf not necessarily the rep in the store but the company as a whole.I called customer service and spoke with a Susan who was helpful in finding out my camera came from a clearance center and she or Wolf could not say what the history was on the camera. or who the direct seller was or where the merchandise was being sold. How can Wolf sell a camera that has no history? But has obviously been used and returned? I have since filed a complaint with Nikon. If I had purchased a used camera i would not have an issue , I purchased a new camera and inquired several times about the condition of the camera. Susan said there was another camera in stock that had less actuation's then the one i purchased, at 2065 and Wolf would swap cameras if i choose to. However the price of the camera would stay the same. If the camera was able to be tested or the correct number of actuation's was something the sells rep was aware of then how and why would you guys sell me the NEW camera with that amount of actuation's? I feel like that was the worst buying experience ever. In this economy, for a person to drop more then 4000.00 on camera that's used and not what i wanted, is outrageous. MY 1st time and last time shopping with Wolf. I feel like not only was i deceived, but I was treated rather badly upon the return. I had to wait over an hour in the store for the district manager to return a call to the store manager to authorize my return. The district manager told me I could use my cash as credit towards the D3s when it shipped from JAPAN. UMm how about you guys return my money and i use it as umm money in another store!!!! NEVER AGAIN the customer service of a business is open to interpretation prices are again open for interpretation, location and time of receipt also. But bait and switch is unacceptable , you dont get to charge me for new and sell me used. Yeah I know Nikon d3's have a life expectancy of 300 000 that's not the point , rather its 100 000 or 10 zero is the 1st number. So now im back camera less while i wait patiently for the unfortunate people of Japan to recover from the tsunami. "
"I ordered a camera from WolfCamera.com 11/29/2010. Since the first order verification email, I have not received any other correspondence, and no money was withdrawn from my Bank Account. My first attempts at contacting customer service were completely useless. The 1800 number dropped my call and the live chat rep took about 5 minutes to respond to each thing I said and then eventually the connection was lost. I finally go through to a customer service rep on the helpline who was only able to tell me that I would be charged once the product was shipped and had no other information. The second call that I was actually connected to someone I was told that the camera I ordered (Nikon D3000) was discontinued and my order was being upgraded to the Nikon D3100. I have not received any confirmation that this is actually true by way of email. And when I check the order status, I see the same thing I've seen since I placed the order; (see attached image) that my item is in stock and reserved. I understand that the holiday season must be a busy time, but at least show some level of professionalism.P.S. Giving your support reps names like Tony Montana and James Lee does not make them any more useful. I don't care if his name is Sanket and he speaks with an accent as long as he can help me with my problem. It just comes across as deceptive and xenophobic and makes me question the validity of your site even more. It's the quality of the service and connection that matters. Your customer support needs a major upgrade."
"The absolute worse experience I have EVER had ordering a big ticket item online.The "LIVE HELP" is bogus! I soent an hour trying to get someone to confirm my order and got disconnected 3 times.I tried for several hours to connect with a human via phone..to no avail. Was on hold on and off all day and just got put on hold to their parent company.I tried several emails to confirm they actually finally cancelled my order and have not gotten a answer in 24 hours.I have never been treated in such a negative manner by any other camera store.Would highly recommend staying away from this company AND Ritz Camera. (this compay is affiliated with Ritz)."
"Very poor customer service and they overcharged me (credit card payment was higher than invoice). It takes multiple emails and phone calls to resolve issues, and YMMV on whether you issue gets resolved.Wolf Camera and Ritz Camera are owned by Ritz Interactive (ritzinteractive.com). I will give a similar review for both because although they were 3 separate orders (2 from Ritz and 1 from Wolf), experience was the same."
"Dear Customer Service, After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.Unfortunately I experienced a horrible experience from your call center in India. I hardly could understand your agents, and did not see any patient for service either.After asking to be transferred over to U.S, they simply hang up on me. After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well. I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.And I managed to go to one of your competitors and receive a Superior customer service. I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service. PS.The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com. Regards, Unhappy Potential customer."
"poor customer service. Will offer rewords cards and not explain that they expire along with the points. When I contacted customer service about it they said that points were never put on my card in the first place even though I spent almost $2000.00 These are not camera experts and have told me many shady things which proved to be wrong down the line. "
"I ordered a camcorder (flip) for $149.00 and was billed and shipped two identical orders. I tried to get a return authorization for one and send it back even though I knew I would have to pay the freight and a 15% restocking fee. I have contacted them 6 different times and get the same thing. The auth is in the mail. I have received nothing. Now the time has expired on returns...Go figure.DO NOT BUY ANYTHING FROM WOLF CAMERA.COM AND PAY FOR IT WITH PAYPAL!! YOU WILL BE SORRY!"
"Order was received in perfect condition with all parts functioning. My only frustration is the online store is different than the retail store. Therefore, I cannot take camera classes in the store. That's okay. I saved a lot!!!"
"I have ordered items from Wolf Camera dozens of times within the last 3 years and have always found their customer service (I prefer email - better language communications) to be great. I've always received my orders timely and if there was to be a delay I received an email explaining why. On the one item that was delayed by credit card wasn't charged until the item actually shipped."
"Only have estimateBought 4 cams 2x 420 2x 380w AOne DOATook me a month and countless; argumentative conversations to get one replaced.1 380 lines is dead all less than a year old.This company’s also doing business as Asianwolf.com via EBay.Terrible picture quality.Hint everybody says Sony CCTV but the min factor is the conversion in the backend that send the correct video signal again al composite "worst video quality"They forgot to send ALL BMC connectors and didn’t even bother to fulfill the complete order, they made me feel like a liar, needles to say I will never buy from\them again.I now have direct manufacture distributorship which blows al I have researched out of the water.I am now able to see my surveillance cams via PDA and any internet connection 128kb upload required min.Despite their enormous 16 cam card capability please be advised, the more cams you pus on the lower the frame rate, hence high end cards cost like 2k or more for REAL TIME much clearer for cops to see faces in case you get robbed.A word on their software, I did research on who actually made the software and got in direct contact with that person, 5 times I had asked for corrections and he came through, however whoever owns this, TRY the E-mail function, it doest open up at all.The new release has slightly improved however same problem with alarm E-mail, hence useless.Asianwolf and Wolfcam as said are one and the same, so BE WARNED!Update 8/25/07By now, All small Transformers are broken,The RCA wiring is too sensitive when you pull it hence kinks etc estroy the video transfer, this should all have been coaxial for superior quality.I am now stuck with dead cameras period.I will try to hook them up with coaxial since voltage is the same as ampage exceeds requirments, there should not be a problem.If I didnt have such a bad experience, i would order new stem "theirs is plastic very cheap" BTW sofrware has been updated but mail funtion is still not avaiable so if you need to be notified if movement, thee is no way."
"I made an online order of an item from WolfCamera on December 15th which according to their website they had in stock at the time. After not hearing anything regarding my order for a week, I called WoldCamera directly to enquire about the status of my order. I was told that they don't have the item in stock and that the item will be shipped directly to me from their distributor within next 24-48 hours. Three days later I call back to check the status again, the response I got was pretty much the same as the first time, at which point I decided to cancel my order and asked for a refund. I was promised that my money will be refunded as soon as they notify their distributor about the cancelation of the order. Today is January 18th, over a month after the purchase was made and over two weeks since the initial request for refund was made and the company still did not refund my money. Every time I call, the company's customer service representative gives me a standard "the refund will be processed within next 24-48 hours" (must be reading from a script). I just called again and now it's back to the other line on their script "We haven't heard back from the distributor ... we'll make sure to send another note ... you'll get your money back as soon as we hear back from them"."
"Called these clowns on a Sunday. After spelling my name and street address many times (cust serv in India?) and explaining that i only wanted the Thinkpad T40 if they had it in stock and would ship it overnight on Monday they PROMISED. Ah yes. Monday no overnight shipment. Oh yes sir we had it in stock but it is in another distribution network. What bull. Three days later the "in stock overnight shipment" hadnt been made, but they sure billed me. Customer service started in with the "we will ship in 24-72 hours" after waiting three days past the day they promised they would ship. So i cancelled the order. They tell me that i can expect my money back in two weeks. What a crock. Please dont put yourself though this. Oh, by the way, Thinkpaddepot gave me $15 off when i told them my Wolf Camera sob story, and shipped the same day...."
"My credit card was charged after I put order. BUtno tracking number was give. So on the followingday I called them. I was told it could be shipped to me at anytime, just waiting for severalmore days. So I waited another week, but nothing happened. I called again. I was told I have towaiting another several days due to holiday season.So I waited another week. Still nothing happened,I called again. This time I was told it's sold outmy order is on back order !!!!I asked for manager. I was treated rudely, I wasgiven 2 options, waiting another month or gettingrefunded. No apology, no explanation. It soundslike it's my mistake to order it from them !!!!I had corrected my mistake.I just hope other people do not make the samemistake. Not to order anything from this store !"