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"Well here we go. Today I was reading a thread on a photog forum and found a guy who realized the new lens he got from Wolfs wasn't in fact all that new. They had shipped him a used lens....no caps and it was scratched. So I started to wonder about the camera I bought there in the middle of January.
I did a search on my computer and found the first images I had off the camera and guess what! The first file number I had was IMG_1845.jpg....obviously this wasn't a new camera I had gotten. You could say that I was ignorant for not realizing this sooner, but being a trusting person I never would have thought someone would have sent me a used camera instead of the $2000USD camera I had ordered.
Tonight I contacted wolfs through their online support. I got to talk to someone who basically told me to sit on it an rotate. He played dumb and apologized, but they claimed they had done nothing wrong and that my return time was up. I kept pushing him, but magically he started to forget what the problem was and asked me again what I wanted!!!!!
Basically stay away from these guys. I'm going to contact Canon directly then see about legal action"
"I ordered a camcorder (flip) for $149.00 and was billed and shipped two identical orders. I tried to get a return authorization for one and send it back even though I knew I would have to pay the freight and a 15% restocking fee. I have contacted them 6 different times and get the same thing. The auth is in the mail. I have received nothing. Now the time has expired on returns...Go figure. DO NOT BUY ANYTHING FROM WOLF CAMERA.COM AND PAY FOR IT WITH PAYPAL!! YOU WILL BE SORRY!"
"On August 21, 2006, I got in line for the impossible-to-get Nikon 18-200mm F/3.5-5.6G ED-IF AF DX VR Lens at WolfCamera.com. Over the next day, I decided to change the credit card and shipping address. I inquired about changing the details, but because I ordered through Google Checkout, I was instructed by WolfCamera customer support to cancel the order and place it again with the new information.
I did so on August 23, 2006.
On September 4, 2006, I decided to check the status of the order via phone. While explaining the details to the customer representative, I suddenly get an e-mail informing me that my order of August 23, 2006 was cancelled per customer request. Very strange that I would get that while on the call.
The customer rep gave me the same notification that the e-mail did - it was cancelled. But I was given a different reason. I was told that Google thought it was a duplicate order and cancelled it. That was an odd reason since the e-mail stated that the customer requested the cancellation.
He said there was nothing he could do about it but will take the order over the phone. I asked if I could have my original place in line, knowing that there was a long wait in line but he said no. It would be losing over a week's worth of waiting time. I hung up without placing the order.
I replied to the second cancellation e-mail asking if the request to cancel came via e-mail or phone. The right answer is neither. Perhaps Wolf Camera is still looking for that answer or more likely they don't want my $739, because they still have not responded to my e-mail 4 days later.
Thanks to Wolf Camera, I went out looking some more and found the lens for a lower price at Roberts, who immediately informed me how far back in the line I was. Nice informative response.
Hmmm, next time I look for camera lens, do I go with a company that advises me to cancel an order and reorder, then cancels it and gives me two different reasons for its cancellation - because someone thought it was a duplicate order but also that I cancelled it when in actuality I didn't?"
This review was modified by DavidY on September 08 2006 11:30:35 PM
"Gosh, where do I start. I have Wolf stores in my area and have always been very satisfied with the brick and mortar operations. I was trying to order a new Nikon D200 online and this is a nightmare. I was going to save a few bucks with their free shipping -- folks, it's not worth it.
First comes the emails saying your order is held up and you have to call to confirm. Then I call and after the expected conversation about accessories -- having made the brutal mistake of ordering the camera body only at the sale price, I was told that my credit card company had rejected the charge.
On to my credit card company who told me that the order had not been rejected by them at all -- everything is fine with my card and they would gladly accept the charge.
On I go back to Wolf, after a huge amount of time on hold I'm connected to an Indian woman who really can't communicate in English -- and I thought they spoke English in India. Eventually she hangs up on me.
Back to the 800 number and back in the long queue of music-on-hold. At the end of the long wait I got transfered to -- you guessed it -- dial tone!
I'm in the process of trying to cancel the order now and since D200s are back ordered and I didn't order the memory cards, lenses, cases, etc. I'm assuming this won't be a problem.
If you are expecting the same professional purchasing experience online as you have with your local Wolf or Ritz store you are surely in for a surprise!"
"Notified 6 days after placing order that Sanus TV mount was now out of stock. Product has remained as listed in stock on their website. Oddly enough I told my friend about the "great deal" this was for the price, placed an order two days after me and received the mount. "
"The absolute worse experience I have EVER had ordering a big ticket item online. The "LIVE HELP" is bogus! I soent an hour trying to get someone to confirm my order and got disconnected 3 times. I tried for several hours to connect with a human via phone..to no avail. Was on hold on and off all day and just got put on hold to their parent company. I tried several emails to confirm they actually finally cancelled my order and have not gotten a answer in 24 hours. I have never been treated in such a negative manner by any other camera store. Would highly recommend staying away from this company AND Ritz Camera. (this compay is affiliated with Ritz)."
"Have bought several lens filters, and a Canon 20D very responsive, and great communication. The products arrived in good shape and on time. I was very pleased and would buy from again."
This review was modified by roddw2 on November 10 2004 05:52:42 PM
"Called these clowns on a Sunday. After spelling my name and street address many times (cust serv in India?) and explaining that i only wanted the Thinkpad T40 if they had it in stock and would ship it overnight on Monday they PROMISED. Ah yes. Monday no overnight shipment. Oh yes sir we had it in stock but it is in another distribution network. What bull. Three days later the "in stock overnight shipment" hadnt been made, but they sure billed me. Customer service started in with the "we will ship in 24-72 hours" after waiting three days past the day they promised they would ship. So i cancelled the order. They tell me that i can expect my money back in two weeks. What a crock. Please dont put yourself though this. Oh, by the way, Thinkpaddepot gave me $15 off when i told them my Wolf Camera sob story, and shipped the same day...."
"Ordered a Nikon D50 kit. Great price and they actually had it. Received it today and what a camera. It came as advertised and well packed. It took 5 days including a weekend to get to south florida. No problems, great service, website worked well and tracking info was easy. Definitely will buy from them again. "
After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.
Unfortunately I experienced a horrible experience from your call center in India.
I hardly could understand your agents, and did not see any patient for service either.
After asking to be transferred over to U.S, they simply hang up on me.
After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.
I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.
And I managed to go to one of your competitors and receive a Superior customer service.
I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.
PS.
The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com.
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posted May-30-2008 
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![Share](javascript:share_rating({"review_body":"I ordered a camcorder (flip) for $149.00 and was billed and shipped two identical orders. I tried to get a return authorization for one and send it back even though I knew I would have to pay the freight and a 15% restocking fee. I have contacted them 6 different times and get the same thing. The auth is in the mail. I have received nothing. Now the time has expired on returns...Go figure.<br>DO NOT BUY ANYTHING FROM WOLF CAMERA.COM AND PAY FOR IT WITH PAYPAL!! YOU WILL BE SORRY!","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/383655#comment383655","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"pgrindle","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On August 21, 2006, I got in line for the impossible-to-get Nikon 18-200mm F\/3.5-5.6G ED-IF AF DX VR Lens at WolfCamera.com. Over the next day, I decided to change the credit card and shipping address. I inquired about changing the details, but because I ordered through Google Checkout, I was instructed by WolfCamera customer support to cancel the order and place it again with the new information.<br><br>I did so on August 23, 2006.<br><br>On September 4, 2006, I decided to check the status of the order via phone. While explaining the details to the customer representative, I suddenly get an e-mail informing me that my order of August 23, 2006 was cancelled per customer request. Very strange that I would get that while on the call.<br><br>The customer rep gave me the same notification that the e-mail did - it was cancelled. But I was given a different reason. I was told that Google thought it was a duplicate order and cancelled it. That was an odd reason since the e-mail stated that the customer requested the cancellation.<br><br>He said there was nothing he could do about it but will take the order over the phone. I asked if I could have my original place in line, knowing that there was a long wait in line but he said no. It would be losing over a week\u0027s worth of waiting time. I hung up without placing the order.<br><br>I replied to the second cancellation e-mail asking if the request to cancel came via e-mail or phone. The right answer is neither. Perhaps Wolf Camera is still looking for that answer or more likely they don\u0027t want my $739, because they still have not responded to my e-mail 4 days later.<br><br>Thanks to Wolf Camera, I went out looking some more and found the lens for a lower price at Roberts, who immediately informed me how far back in the line I was. Nice informative response.<br><br>Hmmm, next time I look for camera lens, do I go with a company that advises me to cancel an order and reorder, then cancels it and gives me two different reasons for its cancellation - because someone thought it was a duplicate order but also that I cancelled it when in actuality I didn\u0027t?","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/274955#comment274955","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"DavidY","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Gosh, where do I start. I have Wolf stores in my area and have always been very satisfied with the brick and mortar operations. I was trying to order a new Nikon D200 online and this is a nightmare. I was going to save a few bucks with their free shipping -- folks, it\u0027s not worth it.<br><br>First comes the emails saying your order is held up and you have to call to confirm. Then I call and after the expected conversation about accessories -- having made the brutal mistake of ordering the camera body only at the sale price, I was told that my credit card company had rejected the charge.<br><br>On to my credit card company who told me that the order had not been rejected by them at all -- everything is fine with my card and they would gladly accept the charge.<br><br>On I go back to Wolf, after a huge amount of time on hold I\u0027m connected to an Indian woman who really can\u0027t communicate in English -- and I thought they spoke English in India. Eventually she hangs up on me.<br><br>Back to the 800 number and back in the long queue of music-on-hold. At the end of the long wait I got transfered to -- you guessed it -- dial tone!<br><br>I\u0027m in the process of trying to cancel the order now and since D200s are back ordered and I didn\u0027t order the memory cards, lenses, cases, etc. I\u0027m assuming this won\u0027t be a problem.<br><br>If you are expecting the same professional purchasing experience online as you have with your local Wolf or Ritz store you are surely in for a surprise!","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/242369#comment242369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"dcwilkins","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Notified 6 days after placing order that Sanus TV mount was now out of stock. Product has remained as listed in stock on their website. Oddly enough I told my friend about the \u0022great deal\u0022 this was for the price, placed an order two days after me and received the mount. ","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/287197#comment287197","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"eric764","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The absolute worse experience I have EVER had ordering a big ticket item online.<br>The \u0022LIVE HELP\u0022 is bogus! I soent an hour trying to get someone to confirm my order and got disconnected 3 times.<br>I tried for several hours to connect with a human via phone..to no avail. Was on hold on and off all day and just got put on hold to their parent company.<br>I tried several emails to confirm they actually finally cancelled my order and have not gotten a answer in 24 hours.<br>I have never been treated in such a negative manner by any other camera store.<br>Would highly recommend staying away from this company AND Ritz Camera. (this compay is affiliated with Ritz).","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/640990#comment640990","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"chiaramonte","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Have bought several lens filters, and a Canon 20D very responsive, and great communication. The products arrived in good shape and on time. I was very pleased and would buy from again.","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/168083#comment168083","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"roddw2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Called these clowns on a Sunday. After spelling my name and street address many times (cust serv in India?) and explaining that i only wanted the Thinkpad T40 if they had it in stock and would ship it overnight on Monday they PROMISED. Ah yes. Monday no overnight shipment. Oh yes sir we had it in stock but it is in another distribution network. What bull. Three days later the \u0022in stock overnight shipment\u0022 hadnt been made, but they sure billed me. Customer service started in with the \u0022we will ship in 24-72 hours\u0022 after waiting three days past the day they promised they would ship. So i cancelled the order. They tell me that i can expect my money back in two weeks. What a crock. Please dont put yourself though this. Oh, by the way, Thinkpaddepot gave me $15 off when i told them my Wolf Camera sob story, and shipped the same day....","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/295625#comment295625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"AllegedBiker","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Nikon D50 kit. Great price and they actually had it. Received it today and what a camera. It came as advertised and well packed. It took 5 days including a weekend to get to south florida. No problems, great service, website worked well and tracking info was easy.<br>Definitely will buy from them again. <br>","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/269628#comment269628","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"jaguar69","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dear Customer Service,<br><br> <br><br>After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.<br><br>Unfortunately I experienced a horrible experience from your call center in India.<br><br> <br><br>I hardly could understand your agents, and did not see any patient for service either.<br><br>After asking to be transferred over to U.S, they simply hang up on me.<br><br> <br><br>After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.<br><br> <br><br>I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.<br><br>And I managed to go to one of your competitors and receive a Superior customer service.<br><br> <br><br>I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.<br><br> <br><br>PS.<br><br>The above feedback will be sent over to Epinions.com \/ Shopping.com \/ Reviews.cnet.com.<br><br> <br><br>Regards,<br><br> <br><br>Unhappy Potential customer.<br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/Wolf_Camera\/comment\/478258#comment478258","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wolf_Camera.jpg","store_name":"Wolf Camera","username":"pejii","rating":"1"}, "single");){kind=link}
"Well here we go. Today I was reading a thread on a photog forum and found a guy who realized the new lens he got from Wolfs wasn't in fact all that new. They had shipped him a used lens....no caps and it was scratched. So I started to wonder about the camera I bought there in the middle of January.
I did a search on my computer and found the first images I had off the camera and guess what! The first file number I had was IMG_1845.jpg....obviously this wasn't a new camera I had gotten. You could say that I was ignorant for not realizing this sooner, but being a trusting person I never would have thought someone would have sent me a used camera instead of the $2000USD camera I had ordered.
Tonight I contacted wolfs through their online support. I got to talk to someone who basically told me to sit on it an rotate. He played dumb and apologized, but they claimed they had done nothing wrong and that my return time was up. I kept pushing him, but magically he started to forget what the problem was and asked me again what I wanted!!!!!
Basically stay away from these guys. I'm going to contact Canon directly then see about legal action"