1/5

posted Jul-14-2011

"Boy I wish I had read all of the reviews before I purchased from Wolf Camera. I ordered a CD player which did not work out of the box. After repeated attempts to contact "customer service" I was finally told that they would send me RMA. A few days later I receive an e-mail that the product is "not returnable" and to contact the manufacturer for "further assistance". I will never order anything else from Wolf Camera and I would recommend anyone else to do like wise. "

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1/5

posted Apr-10-2011

"They sold me the wrong size filter and then said they'd exchange it for a superior filter. I paid about $70 for the filter and the one they replaced it with retails for much less. When I complained, they said that's their price and I received no satisfaction. I feel ripped-off and will never trust them again for anything."

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1/5

posted Apr-02-2011

"I recently purchased a D3 in the Med lock corners location in Duluth Ga.I was told to pay full price for the camera and it would be delivered from another store. I had been previously searching for this camera and was unsuccessful in locating one. I was ecstatic to discover Wolf had some in stock. I paid as requested, three days later my camera came in, the box was worn and missing the English manual. Upon calling the store i asked for the second time was my camera new and was assured it was. My manual was ordered from the previous store. The next day my camera was tested and found to have 6065 actuation's on it. I was appalled I felt like i was deceived,by wolf not necessarily the rep in the store but the company as a whole.I called customer service and spoke with a Susan who was helpful in finding out my camera came from a clearance center and she or Wolf could not say what the history was on the camera. or who the direct seller was or where the merchandise was being sold. How can Wolf sell a camera that has no history? But has obviously been used and returned? I have since filed a complaint with Nikon. If I had purchased a used camera i would not have an issue , I purchased a new camera and inquired several times about the condition of the camera. Susan said there was another camera in stock that had less actuation's then the one i purchased, at 2065 and Wolf would swap cameras if i choose to. However the price of the camera would stay the same. If the camera was able to be tested or the correct number of actuation's was something the sells rep was aware of then how and why would you guys sell me the NEW camera with that amount of actuation's? I feel like that was the worst buying experience ever. In this economy, for a person to drop more then 4000.00 on camera that's used and not what i wanted, is outrageous. MY 1st time and last time shopping with Wolf. I feel like not only was i deceived, but I was treated rather badly upon the return. I had to wait over an hour in the store for the district manager to return a call to the store manager to authorize my return. The district manager told me I could use my cash as credit towards the D3s when it shipped from JAPAN. UMm how about you guys return my money and i use it as umm money in another store!!!! NEVER AGAIN the customer service of a business is open to interpretation prices are again open for interpretation, location and time of receipt also. But bait and switch is unacceptable , you dont get to charge me for new and sell me used. Yeah I know Nikon d3's have a life expectancy of 300 000 that's not the point , rather its 100 000 or 10 zero is the 1st number. So now im back camera less while i wait patiently for the unfortunate people of Japan to recover from the tsunami. "

This review was modified by StokesRocheste on April 02 2011 05:20:34 PM

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1/5

posted Dec-15-2010

"I ordered a camera from WolfCamera.com 11/29/2010. Since the first order verification email, I have not received any other correspondence, and no money was withdrawn from my Bank Account. My first attempts at contacting customer service were completely useless. The 1800 number dropped my call and the live chat rep took about 5 minutes to respond to each thing I said and then eventually the connection was lost. I finally go through to a customer service rep on the helpline who was only able to tell me that I would be charged once the product was shipped and had no other information. The second call that I was actually connected to someone I was told that the camera I ordered (Nikon D3000) was discontinued and my order was being upgraded to the Nikon D3100. I have not received any confirmation that this is actually true by way of email. And when I check the order status, I see the same thing I've seen since I placed the order; (see attached image) that my item is in stock and reserved. I understand that the holiday season must be a busy time, but at least show some level of professionalism.

P.S. Giving your support reps names like Tony Montana and James Lee does not make them any more useful. I don't care if his name is Sanket and he speaks with an accent as long as he can help me with my problem. It just comes across as deceptive and xenophobic and makes me question the validity of your site even more. It's the quality of the service and connection that matters. Your customer support needs a major upgrade."

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1/5

posted Nov-20-2010

"The absolute worse experience I have EVER had ordering a big ticket item online.
The "LIVE HELP" is bogus! I soent an hour trying to get someone to confirm my order and got disconnected 3 times.
I tried for several hours to connect with a human via phone..to no avail. Was on hold on and off all day and just got put on hold to their parent company.
I tried several emails to confirm they actually finally cancelled my order and have not gotten a answer in 24 hours.
I have never been treated in such a negative manner by any other camera store.
Would highly recommend staying away from this company AND Ritz Camera. (this compay is affiliated with Ritz)."

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2/5

posted Nov-27-2009

ResellerRatings.com TOP REVIEWER!

"Very poor customer service and they overcharged me (credit card payment was higher than invoice). It takes multiple emails and phone calls to resolve issues, and YMMV on whether you issue gets resolved.


Wolf Camera and Ritz Camera are owned by Ritz Interactive (ritzinteractive.com). I will give a similar review for both because although they were 3 separate orders (2 from Ritz and 1 from Wolf), experience was the same."

This review was modified by MR007 on November 30 2009 07:21:25 AM

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1/5

posted Jul-01-2009

"Dear Customer Service,



After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.

Unfortunately I experienced a horrible experience from your call center in India.



I hardly could understand your agents, and did not see any patient for service either.

After asking to be transferred over to U.S, they simply hang up on me.



After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.



I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.

And I managed to go to one of your competitors and receive a Superior customer service.



I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.



PS.

The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com.



Regards,



Unhappy Potential customer.


"

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1/5

posted Jul-21-2008

"poor customer service. Will offer rewords cards and not explain that they expire along with the points. When I contacted customer service about it they said that points were never put on my card in the first place even though I spent almost $2000.00 These are not camera experts and have told me many shady things which proved to be wrong down the line. "

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1/5

posted May-30-2008

"I ordered a camcorder (flip) for $149.00 and was billed and shipped two identical orders. I tried to get a return authorization for one and send it back even though I knew I would have to pay the freight and a 15% restocking fee. I have contacted them 6 different times and get the same thing. The auth is in the mail. I have received nothing. Now the time has expired on returns...Go figure.
DO NOT BUY ANYTHING FROM WOLF CAMERA.COM AND PAY FOR IT WITH PAYPAL!! YOU WILL BE SORRY!"

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5/5

posted Nov-30-2007

"Order was received in perfect condition with all parts functioning. My only frustration is the online store is different than the retail store. Therefore, I cannot take camera classes in the store. That's okay. I saved a lot!!!"

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