Very poor customer service and they overcharged me (credit card payment was higher than invoice). It takes multiple emails and phone calls to resolve issues, and YMMV on whether you issue gets resolved.  
 
 
Wolf Camera and Ritz Camera are owned by Ritz Interactive (ritzinteractive.com). I will give a similar review for both because although they were 3 separate orders (2 from Ritz and 1 from Wolf), experience was the same.

This review was modified by its author, MR007, on 11/30/09 9:21 AM.

Dear Customer Service,  
 
 
 
After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.  
 
Unfortunately I experienced a horrible experience from your call center in India.  
 
 
 
I hardly could understand your agents, and did not see any patient for service either.  
 
After asking to be transferred over to U.S, they simply hang up on me.  
 
 
 
After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.  
 
 
 
I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.  
 
And I managed to go to one of your competitors and receive a Superior customer service.  
 
 
 
I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.  
 
 
 
PS.  
 
The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com.  
 
 
 
Regards,  
 
 
 
Unhappy Potential customer.  
 
 

poor customer service. Will offer rewords cards and not explain that they expire along with the points. When I contacted customer service about it they said that points were never put on my card in the first place even though I spent almost $2000.00 These are not camera experts and have told me many shady things which proved to be wrong down the line.

I ordered a camcorder (flip) for $149.00 and was billed and shipped two identical orders. I tried to get a return authorization for one and send it back even though I knew I would have to pay the freight and a 15% restocking fee. I have contacted them 6 different times and get the same thing. The auth is in the mail. I have received nothing. Now the time has expired on returns...Go figure.  
DO NOT BUY ANYTHING FROM WOLF CAMERA.COM AND PAY FOR IT WITH PAYPAL!! YOU WILL BE SORRY!

Order was received in perfect condition with all parts functioning. My only frustration is the online store is different than the retail store. Therefore, I cannot take camera classes in the store. That's okay. I saved a lot!!!

I have ordered items from Wolf Camera dozens of times within the last 3 years and have always found their customer service (I prefer email - better language communications) to be great. I've always received my orders timely and if there was to be a delay I received an email explaining why. On the one item that was delayed by credit card wasn't charged until the item actually shipped.

Only have estimate  
Bought 4 cams 2x 420 2x 380w A  
One DOA  
Took me a month and countless; argumentative conversations to get one replaced.  
1 380 lines is dead all less than a year old.  
This company’s also doing business as Asianwolf.com via EBay.  
 
Terrible picture quality.  
Hint everybody says Sony CCTV but the min factor is the conversion in the backend that send the correct video signal again al composite "worst video quality"  
 
They forgot to send ALL BMC connectors and didn’t even bother to fulfill the complete order, they made me feel like a liar, needles to say I will never buy from\them again.  
I now have direct manufacture distributorship which blows al I have researched out of the water.  
I am now able to see my surveillance cams via PDA and any internet connection 128kb upload required min.  
 
Despite their enormous 16 cam card capability please be advised, the more cams you pus on the lower the frame rate, hence high end cards cost like 2k or more for REAL TIME much clearer for cops to see faces in case you get robbed.  
A word on their software, I did research on who actually made the software and got in direct contact with that person, 5 times I had asked for corrections and he came through, however whoever owns this, TRY the E-mail function, it doest open up at all.  
The new release has slightly improved however same problem with alarm E-mail, hence useless.  
Asianwolf and Wolfcam as said are one and the same, so BE WARNED!  
Update 8/25/07  
By now, All small Transformers are broken,  
The RCA wiring is too sensitive when you pull it hence kinks etc estroy the video transfer, this should all have been coaxial for superior quality.  
I am now stuck with dead cameras period.  
I will try to hook them up with coaxial since voltage is the same as ampage exceeds requirments, there should not be a problem.  
If I didnt have such a bad experience, i would order new stem "theirs is plastic very cheap" BTW sofrware has been updated but mail funtion is still not avaiable so if you need to be notified if movement, thee is no way.  

This review was modified by its author, CSOS, on 8/24/07 3:30 PM.

I made an online order of an item from WolfCamera on December 15th which according to their website they had in stock at the time. After not hearing anything regarding my order for a week, I called WoldCamera directly to enquire about the status of my order. I was told that they don't have the item in stock and that the item will be shipped directly to me from their distributor within next 24-48 hours. Three days later I call back to check the status again, the response I got was pretty much the same as the first time, at which point I decided to cancel my order and asked for a refund. I was promised that my money will be refunded as soon as they notify their distributor about the cancelation of the order. Today is January 18th, over a month after the purchase was made and over two weeks since the initial request for refund was made and the company still did not refund my money. Every time I call, the company's customer service representative gives me a standard "the refund will be processed within next 24-48 hours" (must be reading from a script).  
 
I just called again and now it's back to the other line on their script "We haven't heard back from the distributor ... we'll make sure to send another note ... you'll get your money back as soon as we hear back from them".

Called these clowns on a Sunday. After spelling my name and street address many times (cust serv in India?) and explaining that i only wanted the Thinkpad T40 if they had it in stock and would ship it overnight on Monday they PROMISED. Ah yes. Monday no overnight shipment. Oh yes sir we had it in stock but it is in another distribution network. What bull. Three days later the "in stock overnight shipment" hadnt been made, but they sure billed me. Customer service started in with the "we will ship in 24-72 hours" after waiting three days past the day they promised they would ship. So i cancelled the order. They tell me that i can expect my money back in two weeks. What a crock. Please dont put yourself though this. Oh, by the way, Thinkpaddepot gave me $15 off when i told them my Wolf Camera sob story, and shipped the same day....

My credit card was charged after I put order. BUt  
no tracking number was give. So on the following  
day I called them. I was told it could be  
shipped to me at anytime, just waiting for several  
more days. So I waited another week, but nothing  
happened. I called again. I was told I have to  
waiting another several days due to holiday season.  
So I waited another week. Still nothing happened,  
I called again. This time I was told it's sold out  
my order is on back order !!!!  
I asked for manager. I was treated rudely, I was  
given 2 options, waiting another month or getting  
refunded. No apology, no explanation. It sounds  
like it's my mistake to order it from them !!!!  
 
I had corrected my mistake.  
I just hope other people do not make the same  
mistake. Not to order anything from this store !

I recently purchased a digital camera from wolf camera and it was the worse experience ever. First i tried to cancel my order but never received a response from them. 2 days later i received an email saying that my credit card was charged and my order shipped. Then when my order arrived the camera didnt work. It wouldnt charge, the charge light never came on. When i called wolf inquiring about returning this item they told me their return policy was 10 days and because it was over 10 days there was nothing they could do for me. I wasnt returning the item because i changed my mind. I was returning it because i received a defective item. I think in cases like mind where the fault was clearly theirs they should honor my return regardless of their 10 days return policy. Now i'm left with a broken camera, total cost 120.00. :-(

I ordered a Sansa E260 on 12/21/06 at wolfcamera.com via Google Checkout. It is now 12/30/06 and my order has yet to ship. I never received any emails alerting me to any changes as of the status of my order beyond the intial order confirmatiom. Repeated calls to to wolfcamera.com customer service number, 1-877-690-0061, has resulted in futile replies of to call back in 1-2 days. This has occured on two follow up calls after the intial inquiry. I have thus canceled my order and refuse to do buiness with wolfcaemra.com in the future.

The customer service for WolfCamera.com is nonexistent! On 12/10, I ordered a Photoco Digital Photo Frame. The website claimed it was in stock and usually ships within 24 hours. I got a fantastic price on it. However, by 12/20 I had not yet gotten a shipment confirmation so I sent them an email inquiring as to the status of my order and making them aware that it was a Christmas present. On 12/22 I received an email from Google saying the item had shipped on 12/21. I again contacted WolfCamera to ask why I had not been informed of the delay - otherwise I could have upgraded the shipping to get it in time for Christmas. I have yet to hear back from them. The item finally arrived on 12/28.  
 
Don't buy here! It may be a great price, but the shopping experience is horrible!

I purchased a Canon Rebel from Wolf Cameras via their Google connect on 16 December, a Saturday. After doing so I then read some of the negative experiences that occurred and was concerned about receiving my order on time. However, everything thing went very well as is was shipped on Monday, 18 December and arrived to me on 20 December. The only negative I have about them is that they, like many companies, resource their toll free numbers to India and it is hard to understand the people on the other end. IF not for that fact, it would be an EXCELLENT rating.

This review was modified by its author, droseland, on 1/2/07 8:08 AM.

Ordered a MP3 Player (in stock) via Google on dec 7th, I receive an Email from Google stating that it shipped. I called their sales support after receiving an email on the 12th that they didn't "forget" my order. At that time, I was told it would ship shortly. I get an email from Wolf on Dec 17th that the order was cancelled. So I would be VERY cautious about counting on any order arriving. They dont know what is and is not in stock. Order somewhere else !!