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Stores > Wirefly

Ratings & Trust

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Full Rating Profile
  • Wirefly

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 10790 Parkridge Blvd. Suite 200, Reston, VA
    • Contact: onlinesupport@wirefly.com
    • Phone: 800-552-9000
    • Customer Support: 800-552-9000
    • Business Hours: 9:00am - 6:00pm EST Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

2,157 Customer Reviews

Rating 8/10

"This was my third purchase through wirefly. The first two were flawless but my most recent process was not. I had issues with having my packaged delivered to my home and had to change it to my PO box while still being charged for the 2 day shipping. However, after a few emails, Wirefly corrected the problem and issued a refund for the shipping. But after this inconvenience, I would still recommend wirefly for their great products, prices and customer support."

Rating 10/10

"I found the same phone on Wirefly for free that Verizon was charging 49.99 for (upgrade w/ 2 year renewal). I ordered it and a Muse MP3 player and my total cost was 19.00. The phone that I ordered Thursday afternoon arrived Early Monday morning, and I paid no shipping costs! I will definitely buy from Wirefly when I upgrade again!"

Rating 2/10

"The only positive experience I had was with the price of the upgrade for the phone. After I placed the order everything went downhill from there. Six hours after I placed my order I got an automated response that the item was out of stock, something that is and never will be displayed on their site which is pretty shady. After waiting 10 days for the phone to come back in stock I called to inquire about it. I was informed that there was no date at all on when or if the phone would come back in stock. So I asked to ensure what I heard was correct and was told the same thing and then I got hung up on. I went back to their site to see if there was another contact number to call them at and I had seen that my order was cancelled!! Took a while to get it back to active but now I’m looking elsewhere to get the upgrade because of what might happen with them in the future if my order would even get placed…"

Rating 10/10

"The process was very easy"

Rating 10/10

" I love my new Samsung it arrived exactly on timeI was told that I would get 2 cases which I did plus I also

got head phones with my order. this is my second order with Wirefly have been happy bothf

Rating 10/10

"Wirefly is awesome! They have a great selection of phones at the very best prices. I have used Wirefly for my family phones for years and I have always had great service."

Rating 10/10

"I had a awesome experience buying and receiving from Wirefly. I would strongly recommend that if anyone is looking for a phone to buy from Sprint or Verizon, Wirefly is the place to go."

Rating 10/10

"Love it! Got exactly what I wanted with no hassle"

Rating 2/10

"The product came on time. The prices were almost the best. (I found out later amazon had a better deal) I called in my order and got someone in the Philippines I think and had an issue with understanding each other. I am pretty sure she signed me up for a video service that I certainly didn't or ever would want that charged $49.95 to my account and offered no refunds. "

Rating 10/10

"Wirefly makes upgrading your phone quick and simple. They have an excellent selection of phones."

Rating 10/10

"My daughter referred me to wirefly so I could purchase my cell phone. This web cite is very good with prices and with good services they provided."

Rating 10/10

"Wirefly is great! I've purchased all of my cell phones and some of my accessories from them since 2010. I've never had a problem with the products, delivery or my carrier. I recommend them often."

Rating 10/10

"Very easy and fast transaction. The phone which I ordered was out of stock - due to such high demand, I had to wait a day or two but wirefly kept me up to date daily with latest info about my order. I never once had to contact them about the status. Very - Very Pleased Would highly recommend to futurewirefly customers. I give them a A-1 Rating.***** 5 Stars"

Rating 10/10

"I love getting my new phone from wirefly keep up the good work "

Rating 10/10

"This is my second purchase from Wirefly, and I love it!! My phone was on backorder but I still received it within a week of ordering. I have recommended this site to several of my friends, but don't know if they have used it. The prices are 50% less than Sprint. I will continue to purchase my phones from here every two years!!!"

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