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wirecare.com

Tools & Machinery

Rating 9.40/10 100 reviews
(110 lifetime reviews)

9.40/100 (6-month rating)
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WireCare.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,945 merchant members.
 
 

All Customer Reviews (110)

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Rating 10/10 5/5
modified review posted May-23-2012

"Great Customer Service, and fast Shipping!! "

Rating 10/10 5/5
modified review posted May-21-2012

"No problems encountered............"

Rating 10/10 5/5
modified review posted May-15-2012

"Recieved shipment whith in a week, well use again for any wireing need, extremly happy with the order thanks."

Rating 10/10 5/5
modified review posted May-15-2012

"Just by accident did I find your site. Mine was a small order but you had everything I was looking for plus. I will be passing along my catalog to my brother, shop forman for the town of perinton for his review also. Thanks."

Rating 10/10 5/5
modified review posted May-11-2012

"Exactly as advertised. Good prices."

Rating 10/10 5/5
modified review posted May-10-2012

"My company has ben purchasing from WIRECARE for 2 1/2 years.ALWAYS DO A GREAT JOB."

Rating 10/10 5/5
modified review posted May-09-2012

"Great! Customer service was friendly and efficient."

Rating 10/10 5/5
modified review posted May-08-2012

"One of the easiest sites to navigate.Its logical layout made ordering a snap.Beautifully formatted,and clear descriptions made for a very satisfied shopper.Ill visit WireCare.com again when the need arises.They delivered the goods in an exemplary fashion.Keep up the good work.
. "

Rating 4/10 2/5
modified review posted May-08-2012

"I could benefit as a customer from many of WireCare's products but chose to shop elsewhere.

My experience has been negative - customer service is non existent - shipping is nothing more than outrageous - charging $20 UPS ground for 50 pieces of 2" cut shrink tubbing or $25 for USPS is nothing more than a big "F" you to the customer.

My repeat orders are charged a $25 setup fee. Unlike some of the other online company's providing a similar service and only charging a one time setup fee.
"

modified review posted May-09-2012
WireCare's Avatar
WireCare, WireCare.com rep has responded

“Hi Josh,

I just wanted to say thank you very much for your review of WireCare. In order for us to provide the best possible buying experience we need to know what our customers think. I truly appreciate your input!

Josh, I would like to apologize for the issues you have had with us. Customer Service is one area in which we really try to exceed expectations and I am sorry that we fell short with you. In order to make sure we do not repeat this with another customer, I would love to speak with you about your experience. Also, I want to thank you for bringing to our attention the shipping charges that you incurred. We did find that we had an internal problem in which shipping charges were calculated incorrectly on orders with Heatshrink printing. With that said, I would like to make this up to you. Please call or email me at your earliest convenience to discuss how we can rectify the situation and keep you as a valued customer.

Best Regards,

Steve

--
Steve Crane
Customer Care Consultant
WireCare.com
973-300-9782
steve.crane@wirecare.com”

Rating 10/10 5/5
modified review posted May-08-2012

"It was really impresive experience, shopping with you. Deliver the correct items within the schedule period wihtout any shipping chanrges."

 
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