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"BEWARE!!!! DON'T ORDER FROM THIS COMPANY!!!! I ordered a holiday basket for a family member and they sent the wrong order. They repeatedly said that they would re-send the wine which they never did. Spoke to them 4x's and order never sent d/t my Grandmother(the recipient)didn't repackage the old order and send it back to them. I told them she lived alone and I was out of state. Their reply to me was that she should not be living alone!! I told them that they should have sent the correct order. Too bad this company doesn't have the integrity and belief in good customer service. Had to buy wine from another store to be delivered to her! "
"HORRIBLE!!!!!!!!! Order from http://wine.com at your our risk. I will never do business with them again. I tried to order a bottle of Champagne for a gift and it has turn into a nightmare. How can ordering one bottle be so hard to do? I placed my order online and all seemed fine. I got a conformation email and my Visa card was charged. The next eveing I get a email that said that they are having difficulty processing my order and that I need to call their customer service number and ask to speak to either Tiffany or Louisa. I call the number the next business day. The person I spoke with said that Tiffany and Louisa were not available. I asked if she can tell me what is going on with my order, she said she does not know and says I have to talk to Tiffany or Louisa. So, I leave my name and number with this customer service rep for either of them to call me. A day goes by and no call back, so I decide to call the 800 number. I call in and ask to speak with Tiffany or Louisa. I am put on hold and then hung up on. I call back again and ask to speak to a manager, I am put on hold and then hung up on again. I decide to wait a few hours and then I called back again and finally I get in touch with Louisa. I tell her all my problems and she seem not to care, and the reason my order was delayed was that they wanted to verify my shipping address. Why somebody else couldn't do that is a mystery to me. She then tells me my order will ship that same day. The next day I get a email stating that my order has been canceled and my credit card will be refunded. WTF. So, I call the 800 number again and ask to speak to a manager. I am put on hold and hung up on again. I called back again 5 minutes later and again asked to speak to a manager. The customer rep tells me that no managers are available right now and of course Louisa is not availble either. The rep asks if he can help me, so I tell him the short version of my story. His solution is for me to re-place my order and MAYBE I will get it before I need it. I tell him to have a manager call me. I give him my name and number. As of writing this I still havn't gotten a call back. I don't think a manager will ever call me. I learned my lesson, http://Wine.com will never get my business again and I plan on sharing my story with as many people that will listen. How can a company treat customers so poorly and expect to stay in business?
"I ordered for the first time from wine.com as I got a great email. I waned to try some wine varieties that just are not available locally. The order was shipped promptly and received exactly what I ordered 1 day later."
"I am withholding evaluation until I receive my wine. There was a potential issue concerning temperature at the time of transport but it might not be a problem."
This review was modified by Tellit-likeit-is on August 18 2010 01:27:36 PM
"Two bottles of wine ordered as gift. Only one arrived (although charged for two). Phone customer support unable to do anything but forward info to corporate(?) Week later and no information. Simple order, Simple problem. Simply unresolved with no urgency for customer satisfaction. "
"the site has awful customer service. when I placed my order it said I should RECEIVE my order in 3 to 5 days. Well after 6 days it still hasn't even shipped! I did not get any phone call or e-mail even telling me that it was going to be late as well. When i called customer service they said there is nothing they can do, not even cancel the order since it had already been processed to be shipped. But another day after my call with customer service, the order STILL has NOT been shipped, unbelievable! I highly recommend not using wine.com"
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posted Dec-13-2011 
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![Share](javascript:share_rating({"review_body":"HORRIBLE!!!!!!!!! Order from http:\/\/wine.com at your our risk. I will never do business with them again. I tried to order a bottle of Champagne for a gift and it has turn into a nightmare. How can ordering one bottle be so hard to do? I placed my order online and all seemed fine. I got a conformation email and my Visa card was charged. The next eveing I get a email that said that they are having difficulty processing my order and that I need to call their customer service number and ask to speak to either Tiffany or Louisa. I call the number the next business day. The person I spoke with said that Tiffany and Louisa were not available. I asked if she can tell me what is going on with my order, she said she does not know and says I have to talk to Tiffany or Louisa. So, I leave my name and number with this customer service rep for either of them to call me. A day goes by and no call back, so I decide to call the 800 number. I call in and ask to speak with Tiffany or Louisa. I am put on hold and then hung up on. I call back again and ask to speak to a manager, I am put on hold and then hung up on again. I decide to wait a few hours and then I called back again and finally I get in touch with Louisa. I tell her all my problems and she seem not to care, and the reason my order was delayed was that they wanted to verify my shipping address. Why somebody else couldn\u0027t do that is a mystery to me. She then tells me my order will ship that same day. The next day I get a email stating that my order has been canceled and my credit card will be refunded. WTF. So, I call the 800 number again and ask to speak to a manager. I am put on hold and hung up on again. I called back again 5 minutes later and again asked to speak to a manager. The customer rep tells me that no managers are available right now and of course Louisa is not availble either. The rep asks if he can help me, so I tell him the short version of my story. His solution is for me to re-place my order and MAYBE I will get it before I need it. I tell him to have a manager call me. I give him my name and number. As of writing this I still havn\u0027t gotten a call back. I don\u0027t think a manager will ever call me. I learned my lesson, http:\/\/Wine.com will never get my business again and I plan on sharing my story with as many people that will listen. How can a company treat customers so poorly and expect to stay in business?<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/1009825#comment1009825","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"Mpls55407","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered for the first time from wine.com as I got a great email. I waned to try some wine varieties that just are not available locally. The order was shipped promptly and received exactly what I ordered 1 day later.","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/831150#comment831150","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"Dulanix","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good selection and decent prices. Their site is very easy to use as well.","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/749970#comment749970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"charlesmurphy","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"will never use this site again.<br>didn\u0027t ship order--took money tho","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/705433#comment705433","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"Dr-K_2011","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am withholding evaluation until I receive my wine. There was a potential issue concerning temperature at the time of transport but it might not be a problem.","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/598046#comment598046","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"Tellit-likeit-is","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Items were shipped promptly and arrived on time. The recipients were very happy with the quality of the products.","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/445374#comment445374","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"morovan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Two bottles of wine ordered as gift. Only one arrived (although charged for two). Phone customer support unable to do anything but forward info to corporate(?) Week later and no information. Simple order, Simple problem. Simply unresolved with no urgency for customer satisfaction. ","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/236274#comment236274","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"al4trade","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices, great selection. <br><br>Very reliable. Great packaging and very prompt.","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/203737#comment203737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"GodDevil","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"the site has awful customer service. when I placed my order it said I should RECEIVE my order in 3 to 5 days. Well after 6 days it still hasn\u0027t even shipped! I did not get any phone call or e-mail even telling me that it was going to be late as well. When i called customer service they said there is nothing they can do, not even cancel the order since it had already been processed to be shipped. But another day after my call with customer service, the order STILL has NOT been shipped, unbelievable! I highly recommend not using wine.com","link":"http:\/\/www.resellerratings.com\/store\/Wine\/comment\/177199#comment177199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wine.jpg","store_name":"Wine.com","username":"willomu1","rating":"1"}, "single");){kind=link}
"BEWARE!!!! DON'T ORDER FROM THIS COMPANY!!!! I ordered a holiday basket for a family member and they sent the wrong order. They repeatedly said that they would re-send the wine which they never did. Spoke to them 4x's and order never sent d/t my Grandmother(the recipient)didn't repackage the old order and send it back to them. I told them she lived alone and I was out of state. Their reply to me was that she should not be living alone!! I told them that they should have sent the correct order. Too bad this company doesn't have the integrity and belief in good customer service. Had to buy wine from another store to be delivered to her!
"