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"I ordered a boat seat. 7-10 day delivery they advertised. After a few days the web site said still processing so I gave them a call and the order number, and they couldn't even find the order. They re-did it so I waited a few more days...the order status says still processing. I get on chat with them and they say it will be shipped out in a couple weeks, sometime next month...what the hell? Cancelled order. What a bunch of clowns. Don't waste your time."
"Ordered part on website and website stated ships same or next day. I ordered after 3:00 so I knew it would be next day. Next day comes and nothing, i also paid for 2 day shipping because I need my part ASAP. So I go online to the chat option and asked if part had been shipped. I was then informed that the part is not in stock and will take 7-10 business days!! WOW!!! Would have been nice to know this before I ordered it and I could have ordered from elsewhere!! So they refund me my money and of course I have to wait 3 days to receive my refund. Horrible and I will NEVER recommend this company!!"
"This company is awesome! I ordered the wrong impeller for my water pump and didn't realize it until after I received it. Called and spoke with Will, manager. He not only took the item back but found me the right one! Yes, I had to pay the initial shipping and the return shipping but that is to be expected as I ordered the wrong part. When I contacted them, they even gave me free shipping on the right one!! I'll be back! "
"Do not purchase from this company. Ordered a stater switchfor a boat. It took soooo long to receive the part that the boat was sold before we received. I contacted the seller to request a returnable they said sure. They only refunded me 7 dollars of a 25 dollar order. They kept my initial shipping that I paid...AND 9.99 for a ups label that I did not even use. When I disputed with paypal..they LIED and said that I purchased the wrong part without their help...Liars...cheaters.....BAD BAD BUSINESS. IF I COULD GIVE THEM A NEGATIVE RATING I WOULD!!"
Worst company EVER
"After spending a fortune on marine equipment, I received defective skis. 2 months of continuous contact with this company and no one returns calls and emails. The service was horrible and I constantly get referred to more and more people. Don't buy from this company"
"After reading several of these reviews, although they were ALL negative .... I decided to give these guys a chance.... Well, WHAT A MISTAKE THAT WAS... I placed an order of about $550.00 worth of stuff.. it took over two months before I received anything.. And when I did, one piece was damaged.. The customer service is a JOKE. When you have issues(which you will) and when you contact them, they will promise you anything just to get you off the phone... After three months, I FINALLY CANCELED WHAT WAS NOT SHIPPED TO ME.. They did refund my money, But I Highly recommend that you don't do Business with Wholesale Marine regardless of their prices...I wish I could have given them a Negative Star.... SAD Van C. Flynt, Gulf Shores,AL."
"I operate business and rely on companies to ship when they say they will ship so that I can schedule work. When a company tells me a item is shipped but then refuses to supply a tracking number I stop doing business with them. I have been told that the items I ordered were in stock and would ship that day. Now I'm told they are shipping from the manufacturer and would be delivered the next day. 3 days now and no parts. I don't have an issue with a drop shipping company but I need to know up front if that is the case, so that I can schedule work accordingly. Each time I call them they get a little uglier with their response. I was also advised that they do not supply tracking numbers on drop shipped orders. With that said I would not recommend doing business with this outfit."
"MISLEADING MEASUREMENTS! BEWARE OF WHAT YOU ORDER. I ordered a grate for a 15'' grill for my dad for father's day and they sent me a 13'' grate. It did not fit the grill. When we tried to call and make a complaint the people who took care of us where not helpful at all, and very rude. As opposed to just apologizing and sending over a grate that would fit my dad's grill they made us feel stupid for having ordered the wrong size. (Which we didn't, he has a 15'' grill we just wanted the appropriate sized grate.) Finally, when I returned the grate for a refund out of the $45 I spent on the grate I only got $25 back. I WILL NEVER ORDER ANYTHING FROM THIS COMPANY EVERY AGAIN!"
"Item was in stock and ready to ship. They then notified me that it was an accident and it was not in stock but it will be shortly and they will send it when it comes in. They lied and on their site it was still listed and in stock and ready to ship."
"I needed a relatively obscure, cheap drain plug for my dinghy, which I Googled by manufacturer part number. Wholesale Marine's price was best so I linked to their website which cited they had some in stock. I charged the five dollars and change, and the ten dollar shipping cost (!) and ordered away. Got an immediate acknowledgement via email, and I anticipated receipt in a couple of business days. Following Monday (4/27/15) I got an email from them titled: "Your Order Status Change from Wholesale Marine". I opened it with some anticipation, expecting it to include tracking info and delivery date. Instead, I saw this:"This order, placed with us on 25-Apr-2015, has an inventory discrepancy. The inventory quantity is incorrect so we are unable to ship your order complete at this time. The item(s) instock will ship as scheduled. The item(s) with quantities listed under "Qty Due" will automatically ship to you as soon as it becomes availible. We will notify you at firstname.lastname@example.org with shipping and tracking information for that item(s). We apologize for any inconvenience this may have caused. If you have any questions or prefer to change your unavailable items, please contact our offices and we will gladly assist you. "(Note the misspellings, a poor indicator of professionalism)Not also the lack of any prospective or estimated delivery date. I did. I called immediately. Very pleasant woman answered, and told me the fault was with the "system" and the "Website vendor". She told me such orders usually shipped in "...about a week..." When I challenged her process as potentially false advertising at best, and fraudulent at worst, since they actually didn't stock the item but apparently forwarded the order on to another supplier, she disagreed and offered an immediate refund. I opted for that, which was delivered in short order, for which I'm grateful.I found another supplier, asked its rep via phone if they physically stocked the part, and learned they did, and it left his place that day.So...this is intended as constructive critique, in case the Mgt at Wholesale Marine actually peruses these comments. Otherwise I'm surely investing a lot of energy and keystrokes over a $15.00 transaction. What I am increasingly sensitive to is when nobody actually owns the outcome of an online transaction glitch. It's always "the system" or the "subcontractor/vendor" . . . circumstances beyond the company's control. I say "HOGWASH". I work in a customer service field and we ALWAYS take responsibility for any process to which our name is linked. Works pretty well . . . "
"I had a very good experience with this company. I had a issue with a water heater not they're problem but the manufacture and they took care of me getting me a new one and taking back the bad unit. Very good service and great price which was why I went with them in the first place. The went above and beyond which seems to be very rare these days. I had the pleasure of working with Jamie, but everyone else I spoke with was great to. Thanks Wholesale Marine( I was not paid or asked t write this review, just a happy customer). "
"I shopped the internet for several days looking for a telescoping under swim step ladder for my 24’ Warlock and only found about 3 different manufacturers. All had a weight limit 250 LBS and I weigh more and so do some people who would use it. I didn’t want something that would bend easily so I shied away from them. I came across a Jif Marine ladder at Wholesale Marine with a 400 LB capacity and used a self-latching feature rather than Velcro strap that wouldn’t last long. The ladder weighed about twice that of others so I knew it was built of thicker Stainless Steel. Me being a mechanical engineer, liked that thought. Dealing with Wholesale Marine was great. I inadvertently ordered the ladder twice with my credit card and emailed them about 8 PM EST requesting a cancelation of one of my orders and someone emailed me back about an hour later saying one of the orders had been canceled. Can’t ask for better service than that. Order arrived about 5 days later and I loved the quality and finish of the ladder. NICE very NICE! No Wholesale Marine didn't ask me to write this."
"BE AWARE OF THESE CROOKS. Placed an order for several articles after receiving 3 emails from them insisting that I finalize the purchase process, and allowing me a 10% discount. A while after checking out the order and paying for an inflated USPS s/h charge, I got an email from a guy named Gary asking me for my freight forwarder suggesting that they did not ship to Puerto Rico.For once, shipping to Puerto Rico was included as an option during the checkout process and a hefty charge was added for USPS shipping. This guy named Gary appears to be both an ignorant as to Wholesale Marine's shipping alternatives and as to the fact that Puerto Rico is part of the United States and that all USPS rates are the same as within the continental US.In all, one cannot trust this company. It takes your money and after using it for a while sends a notice saying that your order cannot be fulfilled."
"Customers beware, I recently ordered over the phone from wholesale marine and the wrong product arrived at my doorstep. I called wholesale marine to let them know. They were so nice to say that it was my fault and they did no wrong. Since they were so nice in paying the shipping to me, they would let me pay the shipping back since they did no wrong. Be careful when ordering from them since they will not do anything if the wrong product arrives. All I wanted to do was exchange the wrong product for the product that I originally tried to order. Shipping costs back on a port-potty is not cheap and does not warrant the cost. "
"Only improvement would be more clear info on shipping when ship direct from supplier."