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Stores > Whole Latte Love

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  • Whole Latte Lov Whole Latte Love Elite Status
    • Address: 2200 Brighton Henrietta Town Line Rd.
    • Contact: customerservice@wholelattelove.com
    • Phone: 888-411-5282
    • Customer Support: 888-411-5282 option 2
    • Business Hours: Monday -Thursday 9am-8pm, Friday 9am-6pm, Saturday 10am-3pm and Sunday 12-5pm EST time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.15/10 8.15/10
    Chance of future purchase: Rating 9.06/10 9.06/10
    Shipping & packaging: Rating 9.14/10 9.14/10
    Customer service: Rating 8.69/10 8.69/10
    Return/Replacement policy: Rating 6.00/10 6.00/10

3,020 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-27

...finally...a real espresso

"I graduated from my delonghi BAR32; its almost embarrassing I finally realized what a 'good' espresso should be. So its $350 well spent. I only wished the water container is easier to get to...Oh Well !"


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Verified Customer
Rating 10/10
5/5
2016-06-27

Instant GRATIFICATION!!

"Each time I order from Whole Latte Love my order is processed and delivered SO quickly. No drama...espresso in a snap!
Love it...pricing is awesome as well. ????
"

This review was modified by pamelalzoe on June 27 2016 03:20:32 PM

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Verified Customer
Rating 10/10
5/5
2016-06-27

Best Price on Gaggia Descaler Anywhere!!

"They can't be beat on price, which is what initially led me to them when searching for Gaggia descaler. I've returned to their forums for additional info and help on keeping my machine running and troubleshooting issues."


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Verified Customer
Rating 10/10
5/5
2016-06-27

Excellent online customer service

"The manufacturer's manual for my Gaggio espresso machine was a bit hard for me to follow. I thought the frother was not working because hot water poured out instead of steam. A quick online chat solved the problem (don't press the "water" button -- duh!)
Also, the Whole Latte Love videos were very helpful. I wish I had used the chat earlier when water kept pouring out from under the machine when I was testing it. I finally realized where that a small pipe-shaped piece was supposed to be connected. No mention of it in the instruction manual!
"


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Verified Customer
Rating 10/10
5/5
2016-06-27

Quick & easy

"As always, order ships next day & has never been incorrect. "


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Verified Customer
Rating 10/10
5/5
2016-06-26

Quick and Painless

"Everything straightforward with no problems. "


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Verified Customer
Rating 10/10
5/5
2016-06-26

Easy and Wonderful

"Loved working with the company
"


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Verified Customer
Rating 10/10
5/5
2016-06-26

YOU CAN ALWAYS COUNT ON WHOLE LATTE LOVE!!!

"For a few years I have bought from Whole Latte Love because they carry high quality coffees at reasonable prices! Their customer service is outstanding, I know when I purchase from them they are reliable and they never have disappointed me! I'm hooked, I won't ever have to look elsewhere for any coffee products:-)

I recommend to anyone who hesitates trying new coffees, to give WLL a shot, the variety they stock is amazing. Also, they have so many other items to choose from at prices for every budget, to have the perfect coffee experience!
"


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Verified Customer
Rating 10/10
5/5
2016-06-26

Best source for quality coffee

"Whole Latte Love is a great online retailer. Best prices on the web and super fast shipping. Great coupon deals too! I am a repeat customer and very satisfied"


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Verified Customer
Rating 10/10
5/5
2016-06-26

"Great product and great service"


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Verified Customer
Rating 10/10
5/5
2016-06-25

Great customer support!

"I recently purchased a Gaggia Brera from Whole Latte Love as a wedding gift for my daughter and son-in-law. There is so much useful information on the website that helped them to zero in on the perfect machine. The videos of how to care for and maintain the machines are invaluable. The icing on the cake is that a representative called me just to be sure the order was correct. I had requested a shipping address different from billing address, so I guess that raised a flag, but it was nice to know that they cared enough to verify the validity of the order. The machine arrived quickly and I hear the results are spectacular. Awesome experience so far!"

This review was modified by cleanwake141 on June 25 2016 07:24:48 PM

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Verified Customer
Rating 10/10
5/5
2016-06-25

ALWAYS A TASTY PLEASURE

"HAVE BEEN ORDERING A COUPLE OF YRS NOW, AND ALWAYS THE SAME GREAT SERVICE
WITH QUICK SHIPPING

THANKS
"


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Verified Customer
Rating 10/10
5/5
2016-06-25

"Good people and excellent service"


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Verified Customer
Rating 10/10
5/5
2016-06-25

Great service!

"Quickly shipped Expresso machine part i needed."


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Verified Customer
Rating 10/10
5/5
2016-06-24

Great products, fast delivery.

"Great products, great prices, fast delivery. I've never been disappointed."


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Whole Latte Love is a merchant member
Whole Latte Love participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,562 merchant members.