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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Whole Latte Lov Whole Latte Love Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2200 Brighton Henrietta Town Line Rd.
    • Contact: customerservice@wholelattelove.com
    • Phone: 888-411-5282
    • Customer Support: 888-411-5282 option 2
    • Business Hours: Monday -Thursday 9am-8pm, Friday 9am-6pm, Saturday 10am-3pm and Sunday 12-5pm EST time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.32/10 6.32/10
    Chance of future purchase: Rating 5.79/10 5.79/10
    Shipping & packaging: Rating 6.39/10 6.39/10
    Customer service: Rating 4.46/10 4.46/10
    Return/Replacement policy: Rating 1.67/10 1.67/10

1,332 Customer Reviews

Rating 10/10
5/5
modified review posted

"Long time, satisfied customers."


Rating 10/10
5/5
modified review posted

"WLL never disappoints. Delivery is usually earlier than expected and done right."


Rating 10/10
5/5
modified review posted

"Great store to deal with. I don't even look anywhere else for my coffee equipment needs any more!"


Rating 10/10
5/5
modified review posted

"Perfect! Could not be any better!"


Rating 10/10
5/5
modified review posted

"Very easy to buy from Whole Latte Love! Good pricing. Simple transaction. Fast shipment."


Rating 10/10
5/5
modified review posted

"Easy ordering, fast shipping. Thank you."


Rating 10/10
5/5
modified review posted

"they always do a great job at a fair price!"


Rating 10/10
5/5
modified review posted

"love the machine can't say enough about it.with my old pot I would throw half of it away every morning now I make just as much as I want to drink"


Rating 10/10
5/5
modified review posted

"You have so much useful information on your web site. Thank you. Love all of the videos. "


Rating 10/10
5/5
modified review posted

"Always good doing business with WLL. Great products and great staff. "


Rating 10/10
5/5
modified review posted

"Answered all my questions and gave me what I needed quickly and efficiently. They know their products and were very nice in helping me. "


Rating 4/10
2/5
modified review posted

"I would not recommend anyone outside the US to buy from Whole Latte Love. The shipping charges are needlessly high and the store won't ship spare parts outside the US. They need to either have a clearer policy about international sales or limit their sales to the US. Although their youtube videos are informative and they seem to be doing business in good faith, their customer service is lacking. It is very hard to reach their customer service by phone, especially technical support. It can also take several days to get an email response. The whole experience left me unsatisfied and I strongly recommend customers outside the US to buy their espresso maker at a local store."


Rating 10/10
5/5
modified review posted

"I received good support on the phone. They honored the manufacturers warranty. Throughout the repair process they kept me informed of progress."


Rating 10/10
5/5
modified review posted

"Easy to order, great customer service, supper fast shipping. "


Rating 10/10
5/5
modified review posted

"Always great service and prices for quality coffees!"


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Whole Latte Love is a Merchant Member! Learn more

Whole Latte Love is a merchant member
Whole Latte Love participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,885 merchant members.