Whole Latte Love Reviews - wholelattelove.com/ Ratings at ResellerRatings

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wholelattelove.com/

Food & Gourmet

Rating 9.64/10 588 reviews

9.64/100
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Whole Latte Love is a merchant member
Whole Latte Love participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (588)


Rating 10/10 5/5
modified review posted Jun-12-2013

"I ordered some espresso on sale and it was delivered promptly. Now I'm enjoying it. What more can I say."

Rating 10/10 5/5
modified review posted Jun-12-2013

"I've bought from Whole Latte Love before, purchasing coffee and another espresso machine from them, prior to the latest one. From speaking with Mark to placing the order to receiving it, everything went smoothly and we're now enjoying the new unit."

Rating 10/10 5/5
modified review posted Jun-11-2013

"excellent service. Delivered a day ahead of promise. thanks"

Rating 10/10 5/5
modified review posted Jun-10-2013

"ordered what I wanted, processed and delivered as promised. Thanks. I love Lavazza Coffee! No more Robusta??"

Rating 10/10 5/5
modified review posted Jun-05-2013

"Very good learning and purchasing experience."

Rating 10/10 5/5
modified review posted Jun-05-2013

"Product is excellent. Only reason for low rating is shipping when I order coffee. They only ship UPS and that gets very expensive to HI. Better is they could add USPS priority. Much more reasonable.
Thank you

UPDATE; Per the above review I was contacted by Whole Latte Love customer service, who graciously helped to ease the heavy UPS charge. They also will be looking into shipping smaller orders via USPS Priorty in the future. What a great company! The fastest and most satisfing response from customer service ever! Whole Latte Love is exactly that! Providing great coffee makers and the best coffee. They stand by their customers. Thank you again, Whole Latte Love!"

Rating 10/10 5/5
modified review posted Jun-03-2013

"Shipped quickly. Nicely packaged. Exactly what I needed."

Rating 10/10 5/5
modified review posted Jun-02-2013

"They had all the espresso accessories and coffee that I was looking for and shipped very quickly. I am very pleased with every item I got from wholelattelove.com and will be returning whenever I need something they have."

Rating 10/10 5/5
modified review posted Jun-02-2013

"Good website. Prompt service. Quality products. Helpful videos."

Rating 10/10 5/5
modified review posted Jun-01-2013

"Easy ordering and quick shipment. Great service!!!
Thank you"

Rating 8/10 4/5
modified review posted May-31-2013

"You have wonderful products at good prices, but I have had ongoing problems with logging in to my account. The password reset link you sent me failed to work (twice). One of these times I was attempting to purchase flash sale items, and by the time I finally called customer service the items were sold out....the rep responded that I really needed to "move fast" to purchase flash sale items.....I responded that I had moved fast but couldn't log in and the password reset emails failed to work....so if I can't log in to my account how exactly would I be able to make a quick purchase. I have had the password issue twice now, and actually don't know if it is resolved as I haven't been back to the site."

modified review reply posted Jun-11-2013
Andrew_S's Avatar
Andrew_S, Whole Latte Love rep has responded

“I'm sorry to hear about the trouble you encountered in attempting to access your account. Due in no small part to your feedback, we've been able to fix a bug that prevented certain customers from being able to reset their password or activate their account. If you are stilling having trouble accessing your account, I'd advise contacting a member of the Customer Support team by phone or email to have this corrected once and for all.

As far as Flash Sales are concerned, this is unfortunately a difficult area to work with. As these items are no longer normal stock, some may have as few as 5 in stock, resulting in a quick sell-out window. While you were unfortunately unable to make it through this round of Flash Sales, keep an eye open for future offerings!

Andrew
Customer Service Manager
Whole Latte Love
phone: 888-411-5282 x 5173
email: andrew@wholelattelove.com”

Rating 10/10 5/5
modified review posted May-28-2013

"It was a fast and pleasant experience. I will and have ordered again. "

Rating 10/10 5/5
modified review posted May-27-2013

"As always, great product delivered very timely thanks!!"

Rating 10/10 5/5
modified review posted May-27-2013

"Thaorder came in very quickly an everithing was fine"

Rating 10/10 5/5
modified review posted May-26-2013

"Process was efficient, delivery as promised. I'm very satisfied."

 
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