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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Whole Latte Lov Whole Latte Love Elite Status
    • Address: 2200 Brighton Henrietta Town Line Rd.
    • Contact: customerservice@wholelattelove.com
    • Phone: 888-411-5282
    • Customer Support: 888-411-5282 option 2
    • Business Hours: Monday -Thursday 9am-8pm, Friday 9am-6pm, Saturday 10am-3pm and Sunday 12-5pm EST time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.17/10 7.17/10
    Chance of future purchase: Rating 5.69/10 5.69/10
    Shipping & packaging: Rating 6.53/10 6.53/10
    Customer service: Rating 5.50/10 5.50/10
    Return/Replacement policy: Rating 3.75/10 3.75/10

1,679 Customer Reviews

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Verified Customer
Rating 8/10
4/5
2015-08-02

"So far I love my 3 new coffee pots...
My Bodum French Press Origninal I would rate at 5 stars out of 5 stars..... easy to use and clean; makes excellent ice coffee with coarse ground beans left overnight; My guest have said it is the best ice coffee they have ever had!

My Techni Vorm Moccamaster drip coffee maker I would rate again 5/5....makes fantastic drip coffee fast; easy to clean and use; I love the look of it....

Lastly My dream machine.... Gaggia Accademia I would rate 5/5..... makes Espresso, caffe lungo, cappuccino, latte Macchiato, and Latte quickly; I love being able to take the milk carafe off and store it in the fridge.

The only thing that I was a little disappointed with.....when I ordered my order did not go through because my p o box number was not on my billing address that I submitted.... I got a message to call the order processing department .... I called but the guy that I needed to talk with was busy with another customer so I left my name and cell phone number for him to call back.... and I was told that he would call me back as soon as he was done.... I never received a call back.... so I called again on Friday.... the department was closed and I had to wait until Monday... I finally got through to the department on Monday and talked with a lady that re-processed my order and sent it out that day.... I received the machines the day before my 'Big' party and had very little time to play with them.... but all in all everything worked out and I am very happy with my machines."


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Verified Customer
Rating 10/10
5/5
2015-08-02

"Great machine that makes great coffe."


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Verified Customer
Rating 10/10
5/5
2015-08-01

"Excellent customer service! Utilized chat and he was extremely helpful and very knowledgeable. "


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Verified Customer
Rating 10/10
5/5
2015-08-01

"Shipped fast, packed very well. Thanks!"


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Verified Customer
Rating 10/10
5/5
2015-07-31

"Customer service and Technical service are very professional and helpful. So helpful in fact that I just bought my third automatic coffee maker from them!"


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Verified Customer
Rating 10/10
5/5
2015-07-31

"Item as described, packaged well, shipped promptly."


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Verified Customer
Rating 10/10
5/5
2015-07-31

"WholeLatteLove always responds quickly to our orders and ships immediately. Their prices are good and range of products available is excellent."


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Verified Customer
Rating 10/10
5/5
2015-07-30

"Coffee machine was shipped with very sturdy packaging and even though I selected standard shipping, it was received promptly."


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Verified Customer
Rating 10/10
5/5
2015-07-30

"I used the chat feature during my purchase. They were quick to answer the chat request and clarified my questions. The items arrived on time."


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Verified Customer
Rating 10/10
5/5
2015-07-29

"No problems with order. Everything delivered as promised."


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Great experience overall, knowledgable staff, awesome products!"


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Verified Customer
Rating 10/10
5/5
2015-07-29

"order arriver in 2 days with free shipping. high quality products, better than i expected! performance is great. very happy."


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Received the item quickly, and everything was smooth. Great retailer!"


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Verified Customer
Rating 8/10
4/5
2015-07-28

"Love their expertise and their videos. The community is wonderful and the technical support tries hard to be helpful. Very quick to respond and knowledgable. Purchased a refurbished unit at a great discount but keep in mind that these are used, refurbished units. Worn cosmetic appearance and my steam wand fell off. Rather than send the unit back across the country 3000 miles, I have been given instructions on how to fix it myself. A disappointing decision thus far and I regret not buying new because it has already been more trouble than it's worth. I fixed my unit and the part fell off again while steaming, nearly burning myself. Doubtful I would ever buy another refurbished unit. They are sending me another replacement part free of charge so that I can initiate self repair again. Not something that I want to do and I'm stuck waiting again for another 5-10 days of downtime. Nevertheless, I can understand why it isn't necessary to send an entire machine back for something that is seemingly easy to fix. But the hassle of fixing it in the first place is what bothers me. The wand issue was overlooked during inspection because it fell off on my second use, and will no longer stay in place. Store provides great offerings and good prices, but think twice before buying refurbished, especially if you live outside of New York. I paid a good discounted price and generally, you get what you pay for. I would simply buy new next time as a matter of personal preference because my time is more valuable than the inconvenience. Would definitely continue shopping with them but I learned my lesson. "


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Great prices on coffee and supplies all the time."


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Whole Latte Love is a merchant member
Whole Latte Love participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.