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Stores > Whole Latte Love

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  • Whole Latte Lov Whole Latte Love Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2200 Brighton Henrietta Town Line Rd.
    • Contact: customerservice@wholelattelove.com
    • Phone: 888-411-5282
    • Customer Support: 888-411-5282 option 2
    • Business Hours: Monday -Thursday 9am-8pm, Friday 9am-6pm, Saturday 10am-3pm and Sunday 12-5pm EST time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.08/10 8.08/10
    Chance of future purchase: Rating 9.35/10 9.35/10
    Shipping & packaging: Rating 9.33/10 9.33/10
    Customer service: Rating 9.84/10 9.84/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-22

Whole Latte service

"Nice communication. Quick turnaround and quick to ship! Great service! "

This review was modified by nate-84825 on February 24 2017 08:00:10 PM

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Verified Customer
Rating 10/10
5/5
2017-02-22

Super Expresso Coffee Deal

"Hi,

This was a great deal! I love their service. I would recommend this company to a friend.

George
"

This review was modified by gm39142 on February 24 2017 03:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-22

Lots to Love

"Love the website, videos and products and pricing keeps me coming back. Ordering is simple and they deliver just as promised. Also love the free shipping on orders past a very reasonable threshold."

This review was modified by troy-63478 on February 24 2017 01:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-22

Great service

"I bought my first Rancilio Silvia from Whole Latte Love in 1999, after 10 years first with the first Gaggia for home use and then a Saeco. 18 years later, Silvia was showing her age and decided to retire. Tracy in the service department gave a great diagnostic and cost estimate from my email description, and i decided it wasn't worth the trouble and expense of sending her in when for not much more, I could have a new one. It hurt. Within 24 hours, I had placed my order, and my new Silvia arrived less than 2 days later. She is wonderful. I spent the interim time going through the excellent videos and other information on the site. Now mother and Silvia are doing fine. Thanks for great service, sales, and information."

This review was modified by lindajreck on February 24 2017 10:15:02 AM

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Verified Customer
Rating 6/10
3/5
2017-02-22

Fast but expensive shipping

"Local shipping for an 1oz item almost as expensive as the item (gasket) itself????"

This review was modified by fso948-61124 on February 24 2017 03:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Great customer service

"We have been a customer for quite some time, buying new, refurbished and parts. They provide great content on YouTube for DIY and have helpful staff on the phone to help with repairs.

Our last order was delivered short 1 item. They promptly send us the missing item.
"

This review was modified by dgriess-21937 on February 23 2017 12:00:10 PM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Thanks

"Easy to use your web sight and our coffee always arrives quickly. We never have problems.
Thanks
"

This review was modified by sjlazerwitz on February 23 2017 09:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

"Purchased 2 Gaggia automatic coffee machines. One for work and the other for home use, Good pricing, quick same day shipping, great how to videos and bonus points, what more can one ask for."

This review was modified by mweissman on February 23 2017 09:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Better price than Amazon

"Not only did I receive a better price than on Amazon but I am always happy to shop directly with the manufacturer. Well done."

This review was modified by se_danielson on February 23 2017 09:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Love Whole Latte!

"Always fast excellent service!"

This review was modified by kimarch on February 23 2017 07:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Quick shipping great product

"they always do a good job, and this was no exception. item well packed and shipped quickly."

This review was modified by mdr44 on February 23 2017 07:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Filters

"I ordered Jura water filters and they arrived in a timely fashion. The price was great. Better than other sites I checked. Will definitely order again!"

This review was modified by jmmb51 on February 23 2017 06:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-21

As Described

"Quick delivery. Well packaged. Just what you should expect."

This review was modified by michael_reff on February 23 2017 05:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-20

Love it!

"Lavazza is my favorite coffee!"

This review was modified by clanlara on February 22 2017 07:30:02 PM

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Verified Customer
Rating 6/10
3/5
2017-02-20

Good but better needed

"For the price you pay for the Ceado grinder they should throw in some goodies like maybe the portafilter holder that's another 44.00 and some change.
I just think it should come with the grinder.
"

This review was modified by cbmerk on February 22 2017 06:00:07 PM

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