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Office Furniture, Machines, Supplies
73 reviews 
posted May-17-2012 
“I'm sorry things didn't work out! In hundreds of reviews across many different sites we've never received less than four stars. But I'm glad you felt the customer service was excellent. Anyone can offer products at low prices – but not everyone can back it up with support like Whitaker Brothers does.
There are a few very important facts that this reviewer seems to have left out. Our version of events is much different. But Whitaker Brothers would never take a disagreement with a customer public. I'm sorry things didn't work out and I wish you the best of luck with whomever you choose to work with in the future.”
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posted May-15-2012 
This review was modified by 
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![Share](javascript:share_rating({"review_body":"Excellent customer service! ","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1541822#comment1541822","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"AnnN","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent customer service! Answered all my questions (even some I hadn\u0027t asked yet), shipped the product very promptly, it arrived quickly, was in perfect condition and worked great! Couldn\u0027t ask for more!","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1541626#comment1541626","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"clpmiwanda","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am totally satified with equipment that I bought from Whitaker Brothers. I called for information and I spoke John Brown he answered all my questions and told me which cutter he thought would work best in our manufacturing application. I spoke to him on a couple different times with questions he always answered me without hesitation he always knew the answer. So when I ordered my cutter he told me how it would ship and when to expect it. We have received our cutter and it is working great!","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1541458#comment1541458","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"sccsprod","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The folding machine is working out great. We even showed finance how it could custom fold their invoices to fit in the windowed envelopes. I wish that the multi-page brochure folders weren\u0027t so expensive. This letter folder is already saving us time for simple thank you letters to donors.","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1541302#comment1541302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"easttexasfoodbank","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Online chat very helpful. Whitaker Brothers rep was very knowledgable and suggested a great solution for my folding needs. Price was considerably lower than anywhere I could find so I didn\u0027t even bother to try and price match. Order processing and delivery time were outstanding, especially considering free shipping.<br>One thing that impressed me was that the salesperson in response to a question about Whitaker Brothers (my first exposure) told me how good the company had been to him. Price, service, delivery, and a great company = A satisfied customer","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1539142#comment1539142","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"dbridges-184","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"purchased Martin Yale Rapidfold Auto Folder","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1528162#comment1528162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"lharless","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My overall experience was pretty good. I called regarding replacement parts for our hydraulic paper cutter. I did get transferred 3 times before getting to the right person. When I reached John Brown, he answered all my questions. I feel he went above and beyond in helpfulness and courtesy. He pointed me in the right direction and also gave me the part numbers for the other parts I may need to replace in the future. I spoke with two other companies before calling Whitaker Brothers. My experience with them wasnt very pleasant or helpful and we will be using Whitaker Brothers from now on. Shipping was quick, the order was correct, and it was even cheaper than the other two companies had quoted!","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1488665#comment1488665","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"AmberBox81","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent company to do business with. Whitaker Brothers was very responsive to my needs. Not knowing anything about paper shredders, I explained my business needs to John and he was spot on with his accessment of the proper paper shredder for my company. The entire sales process was smooth and simple. They were proactive with their communication, and responsive when I had a question. They are very competitive with pricing and offer free shipping. I would not hesitate to do business with Whitaker Brothers again. ","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1485519#comment1485519","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"mcorizzi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We were very happy with the service we received from Whitaker Brothers. We purchased a folding machine and, upon contacting them, received some very knowledgeable advice from John Brown. Our order was processed expediently and we received it in a few days. We also shopped around and Whitaker Brothers had the best price on the machine we purchased. All in all, it is hard to find good customer service, knowledgeable staff and a good price. But Whitaker Brothers has all three! We will definitely be contacting them again for future office equipment needs! ","link":"http:\/\/www.resellerratings.com\/store\/Whitaker_Brothers\/comment\/1481659#comment1481659","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Whitaker_Brothers.jpg","store_name":"Whitaker Brothers","username":"lbrown0204","rating":"5"}, "single");){kind=link}
"The Martin Yale 1711 that Whitaker Brothers recommended to replace my aging 1701 was completely inadequate to do the required job. I had talked to the sales team about needing to fold stapled sheets. The 1701 had guides for stapled sheets to keep the product square to the rollers as where the 1711 did not. After spending 5 minuets with the machine I realized this. If anyone at Whitaker Brothers had used the machine they recommended they too would have realized it was not the right folder for stapled sheets. After I talked to the manufacturer I was able to order the correct folder.
Because of this we lost 2 weeks of production and on top of that they wanted us to pay for the return shipping. LOL
They where polite and apologetic on the phone. The customer service was actually quite good. They just did not recommend the correct folder for the job. "