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"What a nightmare. First it took 3 weeks to get the rims and tires. Second, I had to purchase new lug nuts because they didn't send the key, $32. Third, the wheels that were supposed to be balanced had enormous weight taped to them as they hobbled down the road. The grease monkey I had balance them the first charged me $28 but something was still wrong. Then I took them to a race shop to have them g-force balanced or something like that, anyway, it was $80. That worked but when they were mounting them, they noticed the centering rings were missing. All this after about 5 completed calls and 30 attempts. I complained to the BBB but that did nothing. My advice is buy from a reputable local dealer. You will spend the sam money and have somewhere to go if there's a problem. Wheelsnext.com is not the way to go for anyone who values their money. "
"I wish I'd seen all the bad reviews online for wheelsnext before I ordered. I lost out on the chance to get a Black Friday deal from a reputable vendor. I placed my order for a snow tire & wheel package on 26 November. A salesman who I believe was named John left a message for me on 29 November. There was a problem with my order. Neither the tires nor the wheels were available in the sizes I ordered. So we changed the sizes to something else that would work, but I had to pay the difference.
I sent an email on 2 December asking for an order update. No response. I called customer service today (6 December) and spoke with J.R. He said my order hadn't been placed because they needed to verify with the wheel manufacturer to make sure they would fit my vehicle. What?! First off, why did the website show the wheels were guaranteed fit my vehicle if they weren't sure? Secondly, why wasn't that checked the week prior when I confirmed the changes to the order with the salesman over the phone? Anyway, J.R. said he would contact the wheel manufacturer and call me back in an hour and a half. He never did.
I called again same day and spoke with someone new (maybe Dan, couldn't fully understand what he said). He said the wheels would fit, but the tires were now sold out. I asked about the Bridgestone Blizzaks they have on their website and he said those are sold out as well. He tried to get me to buy a cheap General snow tire telling me they are as good as the Blizzaks.
Customer service is lacking, and the whole experience was a waste of my time. BTW, all those tires and wheels they are sold out of are still for sale on the website."
This review was modified by TyrisFlare on December 07 2010 04:08:26 PM
"I would recommend against doing business with Wheels Next. The "wheel expert" who took my order for chrome wheels and tires for my wife's Jaguar didn't need the tire sizes just that they were 19". When he emailed me the invoice the tires were all the same size and not as wide as factory. The rear tires should have been even wider, The rims were also wrong. I canceled the order after being told that I hadn't told him what sizes I needed. They are standard Jaguar sizes for that model. I tried to contact customer service (after 3 days) to find out when I would receive my refund on my debit card. I'm still waiting for a return call or message."
"I found wheels next after researching other stores online and placed my order using my paypal account. Right after I received an email from them requesting my telephone number to verify my account and vehicle information. I called and the customer service guy, named Ralph, was very nice to me. He explained how wheels fitments works and also offered Road Hazard Warranty. He also offered to replace the rims I ordered for another one they just received from the manufacturer and that had biggest lip on the market for my car. I accepted and my car looks amazing! I would recommend them to anyone I know."
"This company is the WORSE company in the world, THE WORSE. I spoke to a manager with the name of Jeremy Montenegro who was the MOST unhelpful and worse mannered individual in the world. I placed an order on the 11th of October and was promised to have my rims the week of 18th-22nd, however Jeremy told me there is no way of me getting the rims this week, I am currently in progress of going thru my bank for a chargeback because this business is just trash!"
"Yep everybody on here is telling the truth. Five weeks and no rims and tires. I called 10 days after I ordered just to see if everything was ok. The rep said everything I ordered was in stock and on its way. he also said that they were very busy and it would take a month from order date. I called back in a month and was told 2 wheels were backorderd. I was also told if I wanted to cancel my order I would have to pay a restocking fee. I dont even think they have anything from my order. I do know this place isnt a total scam because I ordered from them 6 months ago. It took about a month and I recieved my order with the wrong rims. Im not that picky so I kept them, at least they fit. I feel sorry for the so called tire experts that answer the phone. Its not there fault there company sucks so bad. I bet they sure drink alot though."
"DO NOT BUY ANYTING FROM WHEELS NEXT! I placed a phone order for a set of wheels and tires in September 2011 and was told everyting was in stock. I paid via PayPal and though the payment was recorded in the PayPal system, I asked my sales rep for a receipt and he said he'd email me one. After a couple days, I called back and left messages -- no one would answer the Customer Service number and I send emails as well. None were answered. I left several voicemails and sent additional emails but no response. I finally filed a dispute with PayPal and after 15 days PayPal reimbursed me. Eventually, I got an email from Wheels Next that said my order was out of stock and to call sales. When I called sales, again no response after several calls and finally my sales rep answered and said I had to call customer service. Unbeliveable! These guys do not know what they are doing. Stay away and don't do business with them!"
"I wanted to order a set of wheels and tires for my Ford Expedition so I decided to go with Wheels Next because of the large selection of wheels and the low prices. I spoke to a sales rep by the name of Ralph at ext 206 and he helped me pick the perfect set for my truck. I was "ok" with the selection that I had picked but my sales rep assured me that they would look great when I received them. He was right I love the new wheels on my truck and so does my husband. I wanted to thanks Wheels Next for the great service and the hassle free process. Thanks Guys!!!!"
"Same story for me - non delivery of product and still can't get refund. Contacted the Attorney General of FL (www.myfloridalegal.com) regarding these scam artists and they suggested I also contact the following people. You should too!
Internet Crime Complaint Center - http://www.ic3.gov
Florida Department of Agriculture and Consumer Services Division of Consumer Services - www.800helpfla.com;
Better Business Bureau of Southeast Florida - www.seflorida.bbb.org;
Miami-Dade County Consumer Protection Office - www.co.miami-dade.fl.us/csd"
"Custom wheels and tires my @$$... never ordering from them again. They sent me bad rims and took them 5 months to make it right. I finally get to use the wheels i purchased over 5 months ago. Their customer service guy Jereme is simply the rudest person in their company. I would highly recommend going elsewhere for wheel and tire combos. STAY AWAY FROM WHEELSNEXT"
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This review was modified by 
posted Mar-09-2012 
posted Oct-21-2010 
![Share](javascript:share_rating({"review_body":"I wish I\u0027d seen all the bad reviews online for wheelsnext before I ordered. I lost out on the chance to get a Black Friday deal from a reputable vendor. I placed my order for a snow tire & wheel package on 26 November. A salesman who I believe was named John left a message for me on 29 November. There was a problem with my order. Neither the tires nor the wheels were available in the sizes I ordered. So we changed the sizes to something else that would work, but I had to pay the difference. <br><br>I sent an email on 2 December asking for an order update. No response. I called customer service today (6 December) and spoke with J.R. He said my order hadn\u0027t been placed because they needed to verify with the wheel manufacturer to make sure they would fit my vehicle. What?! First off, why did the website show the wheels were guaranteed fit my vehicle if they weren\u0027t sure? Secondly, why wasn\u0027t that checked the week prior when I confirmed the changes to the order with the salesman over the phone? Anyway, J.R. said he would contact the wheel manufacturer and call me back in an hour and a half. He never did. <br><br>I called again same day and spoke with someone new (maybe Dan, couldn\u0027t fully understand what he said). He said the wheels would fit, but the tires were now sold out. I asked about the Bridgestone Blizzaks they have on their website and he said those are sold out as well. He tried to get me to buy a cheap General snow tire telling me they are as good as the Blizzaks. <br><br>Customer service is lacking, and the whole experience was a waste of my time. BTW, all those tires and wheels they are sold out of are still for sale on the website.","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/650766#comment650766","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"TyrisFlare","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would recommend against doing business with Wheels Next. The \u0022wheel expert\u0022 who took my order for chrome wheels and tires for my wife\u0027s Jaguar didn\u0027t need the tire sizes just that they were 19\u0022. When he emailed me the invoice the tires were all the same size and not as wide as factory. The rear tires should have been even wider, The rims were also wrong. I canceled the order after being told that I hadn\u0027t told him what sizes I needed. They are standard Jaguar sizes for that model. I tried to contact customer service (after 3 days) to find out when I would receive my refund on my debit card. I\u0027m still waiting for a return call or message.","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/1332199#comment1332199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"RussRPh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found wheels next after researching other stores online and placed my order using my paypal account. Right after I received an email from them requesting my telephone number to verify my account and vehicle information. I called and the customer service guy, named Ralph, was very nice to me. He explained how wheels fitments works and also offered Road Hazard Warranty. He also offered to replace the rims I ordered for another one they just received from the manufacturer and that had biggest lip on the market for my car. I accepted and my car looks amazing! I would recommend them to anyone I know.","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/385388#comment385388","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"e_boy28","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is the WORSE company in the world, THE WORSE. I spoke to a manager with the name of Jeremy Montenegro who was the MOST unhelpful and worse mannered individual in the world. I placed an order on the 11th of October and was promised to have my rims the week of 18th-22nd, however Jeremy told me there is no way of me getting the rims this week, I am currently in progress of going thru my bank for a chargeback because this business is just trash!","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/624884#comment624884","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"babyjai","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yep everybody on here is telling the truth. Five weeks and no rims and tires. I called 10 days after I ordered just to see if everything was ok. The rep said everything I ordered was in stock and on its way. he also said that they were very busy and it would take a month from order date. I called back in a month and was told 2 wheels were backorderd. I was also told if I wanted to cancel my order I would have to pay a restocking fee. I dont even think they have anything from my order. <br>I do know this place isnt a total scam because I ordered from them 6 months ago. It took about a month and I recieved my order with the wrong rims. Im not that picky so I kept them, at least they fit. <br>I feel sorry for the so called tire experts that answer the phone. Its not there fault there company sucks so bad.<br>I bet they sure drink alot though.","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/1284631#comment1284631","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"lhbrickman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY ANYTING FROM WHEELS NEXT! I placed a phone order for a set of wheels and tires in September 2011 and was told everyting was in stock. I paid via PayPal and though the payment was recorded in the PayPal system, I asked my sales rep for a receipt and he said he\u0027d email me one. After a couple days, I called back and left messages -- no one would answer the Customer Service number and I send emails as well. None were answered. I left several voicemails and sent additional emails but no response. I finally filed a dispute with PayPal and after 15 days PayPal reimbursed me. Eventually, I got an email from Wheels Next that said my order was out of stock and to call sales. When I called sales, again no response after several calls and finally my sales rep answered and said I had to call customer service. Unbeliveable! These guys do not know what they are doing. Stay away and don\u0027t do business with them!","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/913546#comment913546","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"WesJA","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wanted to order a set of wheels and tires for my Ford Expedition so I decided to go with Wheels Next because of the large selection of wheels and the low prices. I spoke to a sales rep by the name of Ralph at ext 206 and he helped me pick the perfect set for my truck. I was \u0022ok\u0022 with the selection that I had picked but my sales rep assured me that they would look great when I received them. He was right I love the new wheels on my truck and so does my husband. <br>I wanted to thanks Wheels Next for the great service and the hassle free process. <br>Thanks Guys!!!!","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/595788#comment595788","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"LB828","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Same story for me - non delivery of product and still can\u0027t get refund. Contacted the Attorney General of FL (www.myfloridalegal.com) regarding these scam artists and they suggested I also contact the following people. You should too!<br><br>Internet Crime Complaint Center - <br> http:\/\/www.ic3.gov<br><br>Florida Department of Agriculture and Consumer Services<br> Division of Consumer Services - www.800helpfla.com; <br><br>Better Business Bureau of Southeast Florida - www.seflorida.bbb.org; <br><br>Miami-Dade County Consumer Protection <br>Office - www.co.miami-dade.fl.us\/csd","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/1104869#comment1104869","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"jdyanholladay","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Custom wheels and tires my @$$... never ordering from them again. They sent me bad rims and took them 5 months to make it right. I finally get to use the wheels i purchased over 5 months ago. Their customer service guy Jereme is simply the rudest person in their company. I would highly recommend going elsewhere for wheel and tire combos. STAY AWAY FROM WHEELSNEXT","link":"http:\/\/www.resellerratings.com\/store\/Wheels_Next\/comment\/664448#comment664448","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wheels_Next.jpg","store_name":"Wheels Next","username":"CaguladaS","rating":"1"}, "single");){kind=link}
"What a nightmare. First it took 3 weeks to get the rims and tires. Second, I had to purchase new lug nuts because they didn't send the key, $32. Third, the wheels that were supposed to be balanced had enormous weight taped to them as they hobbled down the road. The grease monkey I had balance them the first charged me $28 but something was still wrong. Then I took them to a race shop to have them g-force balanced or something like that, anyway, it was $80. That worked but when they were mounting them, they noticed the centering rings were missing. All this after about 5 completed calls and 30 attempts. I complained to the BBB but that did nothing. My advice is buy from a reputable local dealer. You will spend the sam money and have somewhere to go if there's a problem. Wheelsnext.com is not the way to go for anyone who values their money. "