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I purchased 2 wd1600js drives that turned out to be incompatible with my RAID card (adaptec 1420SA). While the first-level support techs couldn't help me, they did give me the name of someone in Customer Care, who immediately agreed to replace the drives with RAID-compatible WD1600SD drives."
" I HAVE BEEN USING WESTERN DIGITAL FOR 14 YEARS WITH NOT ONE ISSUE. ONLY TIME I BOUGHT ANOTHER WAS TO INCREASE SIZE, OR FOR ANOTHER COMPUTER. NEVER GAVE IT A THOUGHT THEY JUST WORKED. RECENTLY I HAD A NEW MOTHER BOARD WHICH WAS DEFECTIVE. AFTER INSTALLATION IT AFFECTED EVERYTHING IN THE COMPUTER, INCLUDING 2 HARD DRIVES. I RETURNED BOTH ONE AT A TIME. FIRST REPLACEMENT WAS RETURNED WITHIN 8 DAYS, 2ND ONE PRETTY MUCH THE SAME TIME FRAME. WESTERN DIDN'T ASK ME WHAT HAPPENED THEY JUST REPLACED THEM!! DID I MENTION THEY SHIPPED THEM BACK 2ND DAY AIR !! THANKS WESTERN DIGITAL
"WD customer support is awesome. I bought a retail 200gb drive from Dell, but had no controller card. WD support was very prompt and curteous and sent the controller card via UPS second day air no questions asked!
because of this service, i think WD has won me over for future purchases"
I'm a computer enthusiast and stress all of the parts in my 7 systems very hard. This includes harddrives. I purchase about 3-4 new harddrives annually. I've never had a problem with WD, and there harddrives always seem to work great. My recent service from WD, however, was above and beyond anything I have received from any company in the last five or so years.
I ordered this harddrive about 1.5 years ago. It worked great, but then died. This isn't anything new, harddrive are like any piece of hardware; they'll die eventually. Some die earlier than others. I must note however, that I have NEVER BEFORE HAD A WD HARDDRIVE DIE on me.
I noticed that I still had a good year and a half of warranty left on the drive, so I figured I'd try RMAing it. Best decision I ever made. The RMA process for WD is very quick and streamlined. I then took the lazy route and didn't bother to ship in the drive until my RMA period was nearly up. It arrived on the last day of that period.
I figured that this would by like many other RMA processes, and would take a couple weeks at minimum. Boy was I surprised when the next business day, I recieved an email saying that my RMA had been shipped. Not only shipped, but when I checked the tracking number, they had used 2ND DAY AIR. They were under no obligation to do so, but did it anyway.
I must say I am VERY HAPPY with this service. I will definitely prioritize my harddrive purchases to WD from now on.
NOTE: They seem to be getting ripped here, but remember that usually only dissatisfied customers rate a store. Its not always accurate. "
"Purchased a couple WD Hard Drives one from Comp USA and the others from Newegg. Too late to get anything other than a replacement from Newegg, so I contacted WD and Leonard in Customer service treated me very well. He asked detailed questions about my problems with the Hard drives, etc.. and is going to help me to replace the hard drives the FLA2 and FLC0 Raptors that did not work for my Asus Motherboard with.... drum roll.. the newer, faster better, with error correction raptors that should work fine.
I am extremely happy with Western Digital and its Customer support and seeing they are getting ripped on reseller ratings I thought I would reply! Great Treatment! "
"I used to loathe WD. I had a total of 8 drives from them all fail (sizes ranging from 6.4 to 10GB, if this is any indication of how long ago it was) realatively soon after purchase. I didn't know that much about RMA or any of the like, but Best Buy was a willing swap-host.
For the longest time, I swore by Maxtor. Then the WD Special Editions with the 8MB cache came out. I had a few extra bucks and nabbed a 120GB for the hell of it. Guess what... now all that I have in my system is WD. I may be crazy, but they've all been rock solid (the two 120's (RAID-0) are over 2 years of near-constant use, the 160 just turned 2 years old last month, and the 2 SATA Raptors (RAID-0) are just... wow. O.O).
As long as you don't get tricked into getting their 'Valuedrive' (5400 RPM with 2mb o' cache, probably made in the same factory and by the same workers as JTS was (not familiar with JTS? They were in business for less than a year. The company was from India, and has a 100% failure rate. Most drives never even lived to be more than six months old))) then you should be fine. The Special Editions are carrying a 3 year warranty, and the Raptors (built from their SCSI line of HDs) come with a 5 year.
At work, I deal with mostly Hitachi and Seagates. I RMA more of those than any other drive. Yes, mechanical parts *DO* fail, it's inevitable. Those drives, though, only come with a 1 year warranty, so... in order to get an RMA, they're all dying before reaching their first birthday. That's just not right.
"I've used Western Digital hard drives in both of my computers and both of them have performed well. My 80gb 7200rpm HD is almost 6 years old and still performs great. I havn't had any problems with my 640gb 7200rpm, it's performed great thus far."
"Exellent Company to do business with. No hassle when returning a defective product under warranty Very prompt on replacing defective hardware which was the first defective product I encountered in purchasing from western digital in the last 15 years"
"I recently ordered a 80GB SATA drive from Western Digital. Ordering was simple and straight forward as it should be. There was only one problem. I thought about ordering the OEM or the retail package, but I couldn't locate the retail package from a retailer with a good reputation at the time. So I ordered what I thought was the retail package from WD.com. It turns out that the retail package was removed from the online store the day or of the day before I ordered, I am 99% sure it was there when I was researching this in the days prior to ordering. In short, I paid $30 extra because I failed to read the page thoroughly when I ordered. My fault, not theirs.
I called customer support when the OEM drive showed up, aside from the extremely helpful service and the amazing fact that someone answered the phone within 2 rings (Peter) they could not refund my drive but only give me store credit.
In short, WD.com is easy to deal with and incredibly helpful with phone service... but chances are good you will find the drive allot cheaper somewhere else. Recommended? Yes. After you have checked for better prices elsewhere and found none."
"I ordered MyBook 500M on 12/28/2009 and it shipped on 12/29/09. When I received on 1/4/2010 afternoon, I found the ac adapter was missing. I called wdc support the rep could not find it with the s/n number. I verified it many times, the number I told the rep is definitely the same as on the invoice. He suggested me to talk to cashier but it was too late (after 7pm) so I called wdc cashier next day and they admitted the ac adapter was not included and promised me to send it right away. HOWEVER, I did not receive the ac adapter in the next 7-8 days. I called cashier couple of times during the period but they kept saying it may be on the way and they don't know the status. Finally I called wdc support again and found the ac adapter never shipped!!! It took me another week and finally received it on 1/19/2010. "
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posted Feb-19-2011 
![Share](javascript:share_rating({"review_body":" I HAVE BEEN USING WESTERN DIGITAL FOR 14 YEARS WITH NOT ONE ISSUE. ONLY TIME I BOUGHT ANOTHER WAS TO INCREASE SIZE, OR FOR ANOTHER COMPUTER. NEVER GAVE IT A THOUGHT THEY JUST WORKED. RECENTLY I HAD A NEW MOTHER BOARD WHICH WAS DEFECTIVE. AFTER INSTALLATION IT AFFECTED EVERYTHING IN THE COMPUTER, INCLUDING 2 HARD DRIVES. I RETURNED BOTH ONE AT A TIME. FIRST REPLACEMENT WAS RETURNED WITHIN 8 DAYS, 2ND ONE PRETTY MUCH THE SAME TIME FRAME. WESTERN DIDN\u0027T ASK ME WHAT HAPPENED THEY JUST REPLACED THEM!! DID I MENTION THEY SHIPPED THEM BACK 2ND DAY AIR !!<br> THANKS WESTERN DIGITAL<br><br> DAVE L","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/708285#comment708285","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"BKLYNUSA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WD customer support is awesome. I bought a retail 200gb drive from Dell, but had no controller card. WD support was very prompt and curteous and sent the controller card via UPS second day air no questions asked!<br><br>because of this service, i think WD has won me over for future purchases","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/105633#comment105633","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"djradam","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amazing Service! I will definitely be returning. <br><br>I\u0027m a computer enthusiast and stress all of the parts in my 7 systems very hard. This includes harddrives. I purchase about 3-4 new harddrives annually. I\u0027ve never had a problem with WD, and there harddrives always seem to work great. <br>My recent service from WD, however, was above and beyond anything I have received from any company in the last five or so years. <br><br>I ordered this harddrive about 1.5 years ago. It worked great, but then died. This isn\u0027t anything new, harddrive are like any piece of hardware; they\u0027ll die eventually. Some die earlier than others. I must note however, that I have NEVER BEFORE HAD A WD HARDDRIVE DIE on me. <br><br>I noticed that I still had a good year and a half of warranty left on the drive, so I figured I\u0027d try RMAing it. Best decision I ever made. The RMA process for WD is very quick and streamlined. I then took the lazy route and didn\u0027t bother to ship in the drive until my RMA period was nearly up. It arrived on the last day of that period. <br><br>I figured that this would by like many other RMA processes, and would take a couple weeks at minimum. Boy was I surprised when the next business day, I recieved an email saying that my RMA had been shipped. Not only shipped, but when I checked the tracking number, they had used 2ND DAY AIR. They were under no obligation to do so, but did it anyway. <br><br>I must say I am VERY HAPPY with this service. I will definitely prioritize my harddrive purchases to WD from now on. <br><br>NOTE: They seem to be getting ripped here, but remember that usually only dissatisfied customers rate a store. Its not always accurate. ","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/321752#comment321752","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"R333Sat","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a couple WD Hard Drives one from Comp USA and the others from Newegg. Too late to get anything other than a replacement from Newegg, so I contacted WD and Leonard in Customer service treated me very well. He asked detailed questions about my problems with the Hard drives, etc.. and is going to help me to replace the hard drives the FLA2 and FLC0 Raptors that did not work for my Asus Motherboard with.... drum roll.. the newer, faster better, with error correction raptors that should work fine.<br><br>I am extremely happy with Western Digital and its Customer support and seeing they are getting ripped on reseller ratings I thought I would reply! Great Treatment! ","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/277134#comment277134","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"thegoldenstrand","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used to loathe WD. I had a total of 8 drives from them all fail (sizes ranging from 6.4 to 10GB, if this is any indication of how long ago it was) realatively soon after purchase. I didn\u0027t know that much about RMA or any of the like, but Best Buy was a willing swap-host. <br><br>For the longest time, I swore by Maxtor. Then the WD Special Editions with the 8MB cache came out. I had a few extra bucks and nabbed a 120GB for the hell of it. Guess what... now all that I have in my system is WD. I may be crazy, but they\u0027ve all been rock solid (the two 120\u0027s (RAID-0) are over 2 years of near-constant use, the 160 just turned 2 years old last month, and the 2 SATA Raptors (RAID-0) are just... wow. O.O). <br><br>As long as you don\u0027t get tricked into getting their \u0027Valuedrive\u0027 (5400 RPM with 2mb o\u0027 cache, probably made in the same factory and by the same workers as JTS was (not familiar with JTS? They were in business for less than a year. The company was from India, and has a 100% failure rate. Most drives never even lived to be more than six months old))) then you should be fine. The Special Editions are carrying a 3 year warranty, and the Raptors (built from their SCSI line of HDs) come with a 5 year. <br><br>At work, I deal with mostly Hitachi and Seagates. I RMA more of those than any other drive. Yes, mechanical parts *DO* fail, it\u0027s inevitable. Those drives, though, only come with a 1 year warranty, so... in order to get an RMA, they\u0027re all dying before reaching their first birthday. That\u0027s just not right.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/128605#comment128605","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"EndyBajr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve used Western Digital hard drives in both of my computers and both of them have performed well. My 80gb 7200rpm HD is almost 6 years old and still performs great. I havn\u0027t had any problems with my 640gb 7200rpm, it\u0027s performed great thus far.","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/405154#comment405154","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"Jick","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Exellent Company to do business with.<br>No hassle when returning a defective product under warranty<br>Very prompt on replacing defective hardware which was the first defective product I encountered in purchasing from western digital in the last 15 years","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/119285#comment119285","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"melman55","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a 80GB SATA drive from Western Digital. Ordering was simple and straight forward as it should be. There was only one problem. I thought about ordering the OEM or the retail package, but I couldn\u0027t locate the retail package from a retailer with a good reputation at the time. So I ordered what I thought was the retail package from WD.com. It turns out that the retail package was removed from the online store the day or of the day before I ordered, I am 99% sure it was there when I was researching this in the days prior to ordering. In short, I paid $30 extra because I failed to read the page thoroughly when I ordered. My fault, not theirs.<br><br>I called customer support when the OEM drive showed up, aside from the extremely helpful service and the amazing fact that someone answered the phone within 2 rings (Peter) they could not refund my drive but only give me store credit.<br><br>In short, WD.com is easy to deal with and incredibly helpful with phone service... but chances are good you will find the drive allot cheaper somewhere else. Recommended? Yes. After you have checked for better prices elsewhere and found none.","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/169290#comment169290","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"Zeke_009","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered MyBook 500M on 12\/28\/2009 and it shipped on 12\/29\/09. <br>When I received on 1\/4\/2010 afternoon, I found the ac adapter was missing. I called wdc support the rep could not find it with the s\/n number. I verified it many times, the number I told the rep is definitely the same as on the invoice. He suggested me to talk to cashier but it was too late (after 7pm) so I called wdc cashier next day and they admitted the ac adapter was not included and promised me to send it right away. HOWEVER, I did not receive the ac adapter in the next 7-8 days. I called cashier couple of times during the period but they kept saying it may be on the way and they don\u0027t know the status. Finally I called wdc support again and found the ac adapter never shipped!!! It took me another week and finally received it on 1\/19\/2010. ","link":"http:\/\/www.resellerratings.com\/store\/Western_Digital\/comment\/534186#comment534186","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Western_Digital.jpg","store_name":"Western Digital","username":"zengxing69763","rating":"3"}, "single");){kind=link}
"Excellent customer service.
I purchased 2 wd1600js drives that turned out to be incompatible with my RAID card (adaptec 1420SA). While the first-level support techs couldn't help me, they did give me the name of someone in Customer Care, who immediately agreed to replace the drives with RAID-compatible WD1600SD drives."