5/5

posted Jun-23-2007

"Amazing Service! I will definitely be returning.

I'm a computer enthusiast and stress all of the parts in my 7 systems very hard. This includes harddrives. I purchase about 3-4 new harddrives annually. I've never had a problem with WD, and there harddrives always seem to work great.
My recent service from WD, however, was above and beyond anything I have received from any company in the last five or so years.

I ordered this harddrive about 1.5 years ago. It worked great, but then died. This isn't anything new, harddrive are like any piece of hardware; they'll die eventually. Some die earlier than others. I must note however, that I have NEVER BEFORE HAD A WD HARDDRIVE DIE on me.

I noticed that I still had a good year and a half of warranty left on the drive, so I figured I'd try RMAing it. Best decision I ever made. The RMA process for WD is very quick and streamlined. I then took the lazy route and didn't bother to ship in the drive until my RMA period was nearly up. It arrived on the last day of that period.

I figured that this would by like many other RMA processes, and would take a couple weeks at minimum. Boy was I surprised when the next business day, I recieved an email saying that my RMA had been shipped. Not only shipped, but when I checked the tracking number, they had used 2ND DAY AIR. They were under no obligation to do so, but did it anyway.

I must say I am VERY HAPPY with this service. I will definitely prioritize my harddrive purchases to WD from now on.

NOTE: They seem to be getting ripped here, but remember that usually only dissatisfied customers rate a store. Its not always accurate. "

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5/5

posted Sep-23-2006

"Purchased a couple WD Hard Drives one from Comp USA and the others from Newegg. Too late to get anything other than a replacement from Newegg, so I contacted WD and Leonard in Customer service treated me very well. He asked detailed questions about my problems with the Hard drives, etc.. and is going to help me to replace the hard drives the FLA2 and FLC0 Raptors that did not work for my Asus Motherboard with.... drum roll.. the newer, faster better, with error correction raptors that should work fine.

I am extremely happy with Western Digital and its Customer support and seeing they are getting ripped on reseller ratings I thought I would reply! Great Treatment! "

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1/5

posted Feb-17-2005

"Western Digital does not ship the item even the item has "in-stock" status when you order. Do not waste your time and energy dealing with Western Digital."

This review was modified by thaikb on February 28 2005 10:59:12 AM

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1/5

posted Mar-28-2006

"Several years ago, the hard drive manufacturers all got together and decided to cut their warranties from 3 years to 1 year.

There were some minor exceptions. One of these was the Western Digital Special Edition drive.

I immediately began purchasing these drives for the systems at work; specifically for their ADVERTISED 3 year warranty.

Recently, one of these drives failed just inside the 3 year mark and I attempted to get an RMA for the malfunctioning drive.

Imagine my surprise when a Western Digital support representative told me that despite the correct part number, an advertised 3 year warranty and my ability to document the date and location of my purchase (Newegg); they would not honor the warranty.

Apparently, the drive I had purchased was tagged in their system as destined for the Asian hemisphere; ‘Out of Region’. They will not honor the warranty.

There is supposedly a process for handling such problems. I diligently emailed them scans of the hard drive label and the original receipt. That was almost three weeks ago and the ‘forum post’ is still listed as ‘escalated’.

I believe that Western Digital has some compelling products in their Raptor and RE2 lines. Unfortunately, I will no longer be purchasing or recommending them to others as Western Digital’s word is apparently not worth the letterhead it is printed on.

I encourage anyone else who has had similar problems with Western Digital to file complaints with the Better Business Bureau and continue to post your experiences online. Maybe if enough complaints are registered, some enterprising lawyer could start a class action lawsuit that would get them to change their nefarious business practices."

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2/5

posted Mar-01-2007

"Warning !!!! Out of the box, a WD external hard drive does not allow transfer of files larger than 4 GB. If you want to transfer files larger than 4 GB you have to reformat the hard drive. Of course, when you do you lose everything on the drive.

This is especially unfortunate when you've transferred 200+ GB to it from a video editing project and you have no where to put it when you reformat."

This review was modified by kengrosser on March 02 2007 06:27:59 AM

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1/5

posted Sep-17-2004

"BEWARE BEWARE BEWARE
I recently had a wd 8mb 120G go bad. This drive was warrantied until 11/10/2006. My replacement was a recertified drive which only lasted one week. I checked the warranty status only to find out that the replacement is only warrantied till 01/27/2005. They sent out another"recertified"(read sh*t) and that one is warrantied until 02/10/2005. Had I known that WD'S flagship drive was handled in this unscrupulous manner I would have stayed with maxtor who appreciate thier customers by giving them brand new drives with the original warranty unaltered. BEWARE BEWARE BEWARE"

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5/5

posted Aug-18-2005

"Excellent customer service.

I purchased 2 wd1600js drives that turned out to be incompatible with my RAID card (adaptec 1420SA). While the first-level support techs couldn't help me, they did give me the name of someone in Customer Care, who immediately agreed to replace the drives with RAID-compatible WD1600SD drives."

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1/5

posted Jun-01-2011

ResellerRatings.com TOP REVIEWER!

"WD is absolutely the worst online experience I've ever had. My order has been "in processing" for nearly a month and there's been no communication.

The reps are totally clueless.

Avoid WD and buy from a reputable dealer!!"

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1/5

posted Apr-05-2004

"Bought a WD1200JBRTL from Fry's in San Diego. Mailed in my rebate a couple days later. Recieved letter from WD saying my purchase was not in the time frame. I have reciepts to prove that it was. I was ripped off by 50 bucks Thanks WD you just lost a customer."

This review was modified by midas38 on April 08 2004 10:08:48 PM

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3/5

posted Jan-21-2010

"I ordered MyBook 500M on 12/28/2009 and it shipped on 12/29/09.
When I received on 1/4/2010 afternoon, I found the ac adapter was missing. I called wdc support the rep could not find it with the s/n number. I verified it many times, the number I told the rep is definitely the same as on the invoice. He suggested me to talk to cashier but it was too late (after 7pm) so I called wdc cashier next day and they admitted the ac adapter was not included and promised me to send it right away. HOWEVER, I did not receive the ac adapter in the next 7-8 days. I called cashier couple of times during the period but they kept saying it may be on the way and they don't know the status. Finally I called wdc support again and found the ac adapter never shipped!!! It took me another week and finally received it on 1/19/2010. "

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