59,985 stores
1,897,031 reviews
Over 250,000 shoppers online now
196 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","store_rating":"5.30","total_reviews":"196"}, "store");)
reply posted May-13-2013 
“Dear rossikid46 - thank you very much for your feedback! We look to helping you with your next contact lens order!”
reply posted May-10-2013 “Dear Sarah - thank you for being a loyal customer of Web Eye Store. We apologize for the delay. Unfortunately, the international shipments (as in your case, from US to NZ) may sometimes get delayed. Our 1-800-number also does not accept international calls, - which could explain the difficulty in reaching us. We are happy to assist you using live chat or email, and will try to investigate the progress of your order with the shipping service in the next 24-48 hours. Please let us know if you have any further questions, and thank you again for your repeat business.”
reply posted May-10-2013 “Dear Stace - thank you for your review. We are hoping you have successfully received the product by now. Please provide an update, or let us know your order number so that we could review it on our end if needed.”
reply posted May-10-2013 “Dear Bill -
Thank you for your review! Our records indicate that you have received your order in 6 business days, which is well below our 7-10 business day guarantee for your chosen economy shipping method. If you need your products faster, please be sure to select next time our 5 day ground, 3 day express or Next day expedited shipping methods. We look forward to serving you again!”
reply posted May-10-2013 “Dear Vonnerc - we apologize for the inconvenience resulting from the discontinuation of the brand you desired by the manufacturer. We have attempted to fulfill your order by locating another vendor with some residual stock, but were unsuccessful. We are happy to offer you a replacement or a refund - please contact us at info@webeyestore.com with instructions on how to proceed.”
reply posted May-10-2013 “Dear rozgreen67 - thank you for your review! We look forward to serving you again in the future.”
reply posted May-10-2013 “Dear barbarapc - thank you for your review. We regret the misunderstanding in handling of your order. Our 3 business day delivery guarantee starts from the point when we confirm and verify your prescription. In your case, the prescription was different from what you ordered, and obtaining your approval for a product change took a couple of extra days. After that, your order was shipped and delivered in time. Now that we have your correct prescription, your next order will definitely ship faster. We look forward to serving you next time!”
reply posted May-10-2013 “Dear Kaykay0505 - thank you for your review! We appreciate your repeat business, and look forward to helping you again in the future!”
reply posted May-10-2013 “Dear riprussell - we are sorry for the inconvenience in processing your order. As explained by our representative in the phone conversation, we have shipped your order on the same day when the card was charged. It did not get to you on time due to what looks like a mistake in your delivery address. We are glad you got your money back, and look forward to helping you again in the future!”
Share your shopping experience and interact with
1,986 participating stores,
write a review!
Follow us & win cool gear: 
Visa / Mastercard
American Express
Discover
Money Order
COD
Wire Transfer
UPS Ground
Standard Next Day
International
posted Jun-03-2013 
This review was modified by 
![Share](javascript:share_rating({"review_body":"the order went smoothly; 1-2 days afterwards I received an email that my contact lenses were on back order; one week later, I wrote asking for an update; next day, update stated " we expect these in one week"; 2 days later, the box was delivered, but I the email notice I received did not seem to make sense with the delivery; fortunately, delivery and product were ok.","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2983187#comment2983187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"balkindanser","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have not received my shipment in time and the status displayed in my account still states "Processing". Therefore, I had no choice but to place another order with another company. Would you please cancel this order, refund me the Grand Total of $115.80 and confirm the refund and cancellation through email?<br><br>Otherwise, please be advised that I will file a dispute with my credit card company to reverse the charges. Thanks!","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2970711#comment2970711","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"herbgro","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks for the cheaper price!","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2968381#comment2968381","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"christinameara","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent prices and super fast shipping! I highly recommend this store! ","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2881939#comment2881939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"niccolebraithwaite","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The order placed was not my first; thus, making me a repeat customer. If the review had been written prior to this one, the review would have been full of praise. Quick shipment, constant communication via email through the entire process, great prices, etc. Let's just say I am frustrated. There were two voice messages left, many calls with no person available on the other end (did not always leave a message), failed attempts to live chat and continuous monitoring of my order. It was not until I used the prompts to place an order on their toll free number that I got David on the phone. A five dollar credit was issued. The fee to have my order shipped faster was paid but apparently the shipping and handling folks did not "see" it. Here I am two weeks later, no contacts, a "we are sorry" after poor communication when initiated by me and not much more I can do. How about an overnight delivery of my order and I return the one in transit?","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2869375#comment2869375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"mcmalvarez","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast shipping, kept me up to date with the process. Thanks again! Will order from Web Eye Store in the future!","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2822023#comment2822023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"rossikid46","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I'm very confused. I've had two previous orders filled easily by WES, but I'm now still waiting for my current order 5 weeks after placing it! I've tried calling them, emailing them, and instant messaging them but with no success. After reading others' comments it seems this is common, but they have responded via email in the past. To those people who have posted about not receiving their order, did it eventually come? <br><br>It's almost a week since WES replied to my post here but they have still not contacted me by email to update my status as they said they would.<br><br>19\/5\/13 I'm keeping a log now to show how non-existent their response can be. Still no word, no emails to keep me informed. <br><br>24\/5\/13 I'm still waiting for SOME COMMUNICATION from them (after 8 weeks!!!!)! It seems a pattern that once you have shopped with them a couple of times they take great liberties with your patience. I suspect that they have no intention of filling my order but just keeping the $180 and avoiding me so I cannot ask for a refund. They also make a big deal about thanking those people who say nice things about them INSTANTLY and also doing a fast initial "We're sorry, we'll see what we can do" when someone is unhappy, but this is all lip service as they have no intention of following up on it!<br>I am changing my rating to zeros all round as this kind of business is fraudulent!<br><br>31\/5\/13 I finally was emailed yesterday to be told that the USPS had inexplicably returned my package to them and they would resend it at their own expense. I'll update once more when the package arrives!","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2811271#comment2811271","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"SarahNZ","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"the email communication was prompt and thorough. they even corrected my order which i had inaccurately requested the wrong pair so that saved quite a bit of time with what would have been an exchange. i received the contacts in the promised stated time and they were the exact pair i had previously, at a reduced cost so i'm thrilled.","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2779991#comment2779991","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"stace-836","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It would be great if it did not take so long for the delivery.","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2691663#comment2691663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"bill_bushnell_47","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The item I received was not what I had ordered. I contacted the company and they asked that I return what I had ordered and the correct item would be sent. I returned the item on March 25th and it was received by them on March 27th. I have not at this time heard from them either to receive a refund or the correct item and it is now April 22nd. I am very disappointed in the service I have received.","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2663673#comment2663673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"Vonnerc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience was excellent. My questions were answered via chatting.service was great.I will be ordering from them again.thank you..","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2612363#comment2612363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"rozgreen67","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Web Eye Store Prices are Spectacular, however there customer service is horrible, and shipping methods are horrific. If you try calling there number - you will not beable to talk to a person and if you leave a messages or even several messages no-one will respond, email is probably the best way to get in touch with them but isn't accurate either. I paid for shipping 3 day express and just received my order yesterday. They do not provide you with a shipping confirmation nor a carrier; therefore I will shop elsewhere for my contacts!","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2586687#comment2586687","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"Barbarapc","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a regular customer from Texas. I ordered a pair of discontinued contacts from them and when they realized they didn't have them, they sent me a cancellation notice and told me they would refund my order. When I didn't receive the refund in my PayPal account, I contacted them. Then I came across this website and read some reviews and got worried. But within an hour of me leaving a message on their message service, they contacted me back and told me I would receive a refund shortly, the processing might take a few days. That night, I got my full refund. They are a legitimate company and I would deal with them again. I would even recommend them to friends and family!","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2564143#comment2564143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"Kaykay0505","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible Company. Avoid at all costs. In my experience, they charged my credit card the day after I made the order. One month later, the order has yet to ship. No response from the company via email or phone "message" (message left after a fake, computer-generated telephone "hold" session). A complete scam, rolled up with phony suggestions of available customer service\/assurance. Charging for a service and not actually producing the goods is fraud. Plain and simple. Potential customers should twice about the glowing reviews on this site. Looks like they are planted by WebEyeStore employees to offset the obviously real (and unflattering) reviews.","link":"http:\/\/www.resellerratings.com\/store\/Web_Eye_Store\/review\/2503299#comment2503299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Web_Eye_Store.jpg","store_name":"Web Eye Store","username":"riprussell","rating":"1"}, "single");){kind=link}
"My experience with Web Eye Store has been terrible. I placed my order on 5/19, expecting 7-10 day shipping. On 5/22, I received an email that my order had been "placed for shipping" and that a tracking number would be forthcoming. Needless to say, it was not. I have placed numerous calls and emails to the company over the last few days, none of which were responded to. Yesterday, I received an auto-email stating that "1 or more items have shipped," but that some of my products are also on backorder. There was no tracking number, no explanation of which products had shipped and which hadn't, and no information as to when back ordered products were expected to ship or be received. This was particularly confusing as my order consisted of 4 boxes of the exact same item.
Unless I can get some clarification on this situation by 5 pm today, I plan to cancel this order and dispute it with my credit card company. I have never dealt with anything like this before from an online merchant. Very disappointing."