5/5

posted Jan-29-2004

"I purchased a 120G upgrade drive for my Tivo, and Weaknees was exceptional. The free delivery arrived in two days, the instructions were very clear and the install was very easy. Better yet, I was missing parts because I ordered the wrong part number. The guys immediately sent me out the required parts with no questions asked. Their service, support, and products are great."

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5/5

posted Mar-30-2006

"Excellent service, incredibly quick email responses (even on weekends), and outstanding easy to use product and installation instructions. I strongly recommend Weaknees to anyone who uses TiVo."

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1/5

posted Mar-25-2009

"The customer service department at Weaknees.com is extremely unprofessional. When I inquired about making a return after 30 days I was scolded with a curt email response. They made no effort to thank me for my business and politely explain that a return is not possible.
I would NEVER shop with them again nor would I recommend them to anyone I know. Do not reward bad customer service with your business. In this economy they should treat ALL of their customers with gratitude. For all they know, I could have placed a large order with them in the future."

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5/5

posted Jan-28-2004

"
> When my Sony SVR-3000 (not even 1 year old!), started freezing and
> making
a strange chirping noise I knew I was in trouble. I got on the internet to look for a repair center and luckily Google also came up with your site. At first I was a bit skeptical, but after reading your press and customer reviews, I decided to order a replacement drive. The drive came with clear instructions and I was up and running in no time with more recording time than I had before! I'm glad I didn't waste the time or money to send the unit out to a service center. Who knows when I would have gotten it back and how much it would have cost me. Your service is terrific and your products are the BEST solution. Thanks a million!!!"

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5/5

posted Aug-19-2005

"Complete satisfaction. Back in 2002, I bought a refurbished Philips TiVo from WeaKnees, upgraded to 306/83 hours. There were complications because I was moving from California to New York at the time. They provided spectacular support, including tax considerations, and the purchase is one of the most satisfying I have ever made.

And that was before the occasion for the present report. Two weeks ago a thunderstorm blew out the built-in modem. It looked like I was going to be without for a couple of weeks, but I wrote to WeaKnees, and got a reply with the solution overnight--on a Saturday!

For just such eventualities, they have put together an external modem kit, that runs with one of the cables originally supplied with the Philips unit "

This review was modified by p-lo on August 20 2005 09:58:39 AM

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5/5

posted Feb-10-2006

"I had issues with an HD-TiVo that I had upgraded with a WeaKnees package previously. Was told to send in the drives for testing, which I did overnight delivery. Before 4pm on the day they'd just arrived I was already provided with information that both drives had failed and replacements had been shipped.

In fact, I was a demanding customer asking them to email me when they received the drives and offer me various options. All email was immediately responded to and it was an _EXCELLENT_ customer experience.

You can never complain about attentive CS reps, and a turn around of approximate half a business day!"

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5/5

posted Aug-10-2006

"Good price, delivery and installation instructions."

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5/5

posted Feb-28-2007

"This was an awsome experience. The kit arrived very promptly. The kit was easy to install. The directions were great. I love this product. "

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5/5

posted Apr-19-2008

"GREAT! GREAT! GREAT!

That is the very best way to describe weaKnees. I have been involved with service-centric industries for over 20 years and it is very rare to find a company as knowledgeable or as courteous as weaKnees.

During the pre-sales phase, I BOMBARDED them with questions, via emails regarding a VERY new technology... something the DirecTV installers are not even trained on yet (a Single Wire Multiswitch). Even though we were communicating via email and after hours (Sunday evening) they responded within SECONDS and gave me every bit of info I needed.

My package arrived on time and was packaged properly so the expensive gear was protected. Everything was exactly as described online and came with even MORE helpful literature.

When DirecTV came by to do the install they were clueless. The tech had never seen the new SWM and had no idea how to install it. However, Jeff, Max, and Nick, at weaKnees were standing by via a toll-free number to answer EVERY question. We called them probably 10 times that afternoon and each time they were helpful, respectful, and as professional as one could hope for.

At one point, because of the DirecTV tech, I thought I might have to return the unit I purchased. weaKnees was only too happy to send out a replacement. I later called to cancel that order and they were courteous again.

What more can I say? If they were local I'd offer to buy them lunch. Just know that you will be MORE than satisfied with the team at weaKnees. They truly are great at what they do.

Fred Lackey
Orlando, Florida

P.S. On a side note, the fact that they are based out of California is actual a good thing. I was nervous about it at first but, in the end, it meant that we had THREE EXTRA HOURS of time to work with them (since I am on the east coast)."

This review was modified by SkydiverFL on April 19 2008 09:03:01 AM

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5/5

posted May-21-2009

"HD TiVo - started to freeze and finally died. I found weaknees on line and a friend of mine had used them before and had nothing but great things You guys are AWESOME. I don't know TiVo works - I only know how to use it. You guys were patient, answered all of my questions - you are SO MUCH BETTER than TiVo support! I'm so pleased that I'm looking on-line tonight at your TiVo HD units with lifetime service.

Before I called you - TiVo wanted $149 for a refurb box. For a little more than that - you gave me a new harddrive - with triple the capacity and I keep my lifetime service! I will NEVER buy a DVR from TiVo again!!! "

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