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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.06/10 7.06/10
    Chance of future purchase: Rating 7.55/10 7.55/10
    Shipping & packaging: Rating 7.29/10 7.29/10
    Customer service: Rating 6.96/10 6.96/10
    Return/Replacement policy: Rating 6.63/10 6.63/10

58,283 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Delivered within two days from the date I ordered and exactly what was ordered."


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Verified Customer
Rating 10/10
5/5

"Great website, with great suggestions to find what you're looking for! "


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Verified Customer
Rating 10/10
5/5

"Website was very customer-friendly and the Customer Service representative with whom I spoke was exceptionally helpful and polite. I would not hesistate to order from Wayfair again"


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Verified Customer
Rating 10/10
5/5

"Easy fast free shipping! Just what we wanted."


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Verified Customer
Rating 10/10
5/5

"same as all ways great service"


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Verified Customer
Rating 10/10
5/5

"The order process was smooth and I was surprised how quickly my light arrived."


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Verified Customer
Rating 10/10
5/5

"My first experience with Wayfarer, but certainly not my last! An amazing array of styles, colors, and prices. The chairs I ordered were delivered when promised, and were even lovelier than the depicted on the website. They were not only an outstanding bargain, but fit the room perfectly."


Rating 2/10
1/5

"I ordered a sleeper love seat on August 1st, and received an email saying that the sofa had arrived in the terminal on August 18th and that I would be contacted within two days to arrange delivery. I did not receive a call, so I called customer service, and was told that they would look into to it and I would receive an email with an update. No email...no update, so I called and was told that a replacement would be ordered if they couldn't find the sofa. No email...no contact! So I called a third time and was told that a search had been initiated ...and that I would receive an email update to let me know what was happening. I did get an email...that a search had been initiated. After two more days I called and cancelled the order. I will be interested to see if I get the promised refund."


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Verified Customer
Rating 10/10
5/5

"Order arrived in a timely manner with no damage to packaging. Have a small yard and this storage shed is just the right size for my needs. Have looked for a while and am so glad I finally found a solution. Thank you."


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Verified Customer
Rating 10/10
5/5

"received the rug in only a few days and was exactly what I was looking for. It was packaged very well and it did not take long for it to lay flat after being rolled for delivery

It is a thin rug, but that was what I wanted in my living room
"


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Verified Customer
Rating 10/10
5/5

"Very helpful staff when I had questions."


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Verified Customer
Rating 8/10
4/5

"The severely damaged item is to be replaced at no charge. However, it will take Wayfair 2 months to replace it. Unacceptable."


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Verified Customer
Rating 4/10
2/5

"The set I ordered look great on line but when i got it the color and material was totally different it looked cheap!!!
I was so disappointed !! I returned the item.
"


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Verified Customer
Rating 10/10
5/5

"Loved that the package arrived just on time. "


Rating 10/10
5/5

"Ordered 2 vanities, arrived damaged, reported the claim 3 weeks from receiving it (opened the box late). Unfortunately the product is out of stock, so no replacement will be available. Issued refund on the call; had minor challenges due to new credit card, rep is very experienced and explained that it shouldn't be a problem. Credit showed up less than a week."


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Wayfair is a Merchant Member! Learn more

Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,702 merchant members.