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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.29/10 7.29/10
    Chance of future purchase: Rating 7.99/10 7.99/10
    Shipping & packaging: Rating 7.48/10 7.48/10
    Customer service: Rating 7.58/10 7.58/10
    Return/Replacement policy: Rating 7.13/10 7.13/10

58,104 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Everything I purchase from Wayfair is high quality and very affordable. You can't beat the return policy and customer satisfaction offered by the company. Great source for everything."


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Verified Customer
Rating 8/10
4/5

"The ignition doesnt work and we ordered a new wire and never got it. I had to wire a cake pan to the bottom of the grill to catch the grease."


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Verified Customer
Rating 8/10
4/5

"wife wanted fabric material for her reclinging sofas i thought not many choices at way fair but othetr than thatsofas delivered we happy"


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Verified Customer
Rating 10/10
5/5

"Order arrived in a timely manner. Product was better than the online picture. Would order again. "


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Verified Customer
Rating 10/10
5/5

"Very user friendly web site, easy ordering, and quick delivery. Loved my experience. "


Rating 2/10
1/5

"I have ordered twice before from Wayfair and had excellent results. Now I have ordered a LARGE item, and things are not going very well. I ordered on June 2nd and it is not June 27th and still no delivery. I received an e-mail telling me that the shipper would contact me within 24 hours two and a half weeks ago. When I wasn't contacted I notified Wayfair customer service and was told that I should contact them. I did, and they said they would get back to me. After a week of not hearing I AGAIN contacted Customer Service and was told that I would hear from them NO LATER THAN June 19th. When that date came and went, I contacted them and was asked to wait 24 hours for a response. After 24 hours the response was that I now had a new contact person who needed 48 Hours to get up to speed on the problem. So here I sit, waiting, waiting, and waiting."


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Verified Customer
Rating 10/10
5/5

"quick and easy. I have no other comments to add."


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Verified Customer
Rating 10/10
5/5

"The bedspread colors are great - the quality is very good and the price was unbelievable. "


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Verified Customer
Rating 10/10
5/5

"You did an excellant job getting the John Deere Bike delivered in a timely manner.
Thanks so much,
Jerry
"


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Verified Customer
Rating 10/10
5/5

"The bedframe and dvd storage item I ordered were both delivered in a timely fashion and were of exceptional quality. The dvd storage cabinet was missing 2 shelves, but after contacting Wayfair, the shelves were shipped to us. This was our first order from Wayfair, and we are very pleased with our experience."


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Verified Customer
Rating 10/10
5/5

"Received exactly as pictured. Free shipping is a huge plus!"


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Verified Customer
Rating 10/10
5/5

"was shipped and received on time. We set it up and it looks
great
"


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Verified Customer
Rating 2/10
1/5

"Despite the invoice stating what I actually ordered the wrong chairs were delivered. I orderd Parson Chairs with nailheads and received Parson Chairs without nail heads. The chairs that I did receive we're very nice. There is a significant difference in the price which I paid, however did not receive the product. It's extremely disappointing as this was my first experience and having heard such great things about the company."


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Verified Customer
Rating 10/10
5/5

"I'm a bit confused because the envelope said it came from Choix.
"


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Verified Customer
Rating 2/10
1/5

"My problem is with Ashley furniture and Wayfair. The color of the furniture on the web picture matches another piece of Ashley furniture from the same group (hindell park) that i purchased last yr but the chest of drawers I just purchased is not the same shade of warm rustic brown that is on the web page. The chest is a much different shade of brown. Will never buy Ashley again. I also went to Ashley 's site and the color is the same on both A and W. "


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Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.