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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.80/10 8.80/10
    Chance of future purchase: Rating 9.26/10 9.26/10
    Shipping & packaging: Rating 9.07/10 9.07/10
    Customer service: Rating 9.09/10 9.09/10
    Return/Replacement policy: Rating 8.87/10 8.87/10
Voice your opinion! Review Wayfair by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-07-22

Love this sectional

"I had a problem finding a couch and loveseat that would fit up the stairs to my New York City brownstone apartment. This sectional group was the perfect solution. And I love the pieces. Nice and firm. Perfect for me."


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Verified Customer
Rating 10/10
5/5
2017-07-22

Barstools

"Arrived as promised. Fit great in our RV at the island. Comfortable and very nice looking. Everyone loves sitting on them.
"


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Verified Customer
Rating 10/10
5/5
2017-07-22

Bert Pleased

"Product was exactly as described. Arrived on time. Very pleased with transaction. "


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Verified Customer
Rating 10/10
5/5
2017-07-22

Excellent

"I love to window shop and I can almost always find what I'm looking for at Wayfair, even things I wasn't looking for and never knew I needed. Great prices and excellent shipping. I usually get my items before the projected date of delivery. The one time I needed customer service, in over 5 years of shopping here, I was helped immediately and to my satisfaction."


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Verified Customer
Rating 10/10
5/5
2017-07-22

Great experience

"Originally, I ordered an item that fit perfectly with my renovated kitchen. A few days after my order I got an email saying the item was backordered and would deliver in 3 months. I was furious and called Wayfair. With the way things are today, I did not expect much as far as customer service, but I was very pleasantly surprised. The person that took my call was professional, gracious, sympathetic and genuine. It felt like she cared about customer service and wanted to help; I didn't feel like she was reading a script or just going through the motions. She immediately refunded the original order after verifying that the supplier was backordering the item, and she gave me a 10% discount that I could use myself or forward to a friend if I preferred to order from another company. Excellent customer service, so I ordered a different item. It arrived two days earlier than expected and is perfect. It was also a nicer model due to the discount. Wayfair really cares about their customers, which is a rare and wonderful thing in today's shopping world!"


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Verified Customer
Rating 10/10
5/5
2017-07-21

Excellent

"Delivery was fast, quality great!"


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Verified Customer
Rating 10/10
5/5
2017-07-21

Thrilled with the entire experience!

"Love the barstools. Love the price. Slight problem with one of the four originally received. Wayfair's customer service in resolving the problem could not have been more impressive! Will definitely be shopping with them again and again. "


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Verified Customer
Rating 10/10
5/5
2017-07-21

Couldn' t do better if I tried

"I have ordered many things from Wayfair and each time has been a great experience - quality and service. Only thing I would suggest - small decorative items should be in boxes, not plastic bags. These are often gift items of odd shapes or sizes and finding appropriate boxes is often difficult making wrapping a problem. My only issue."


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Verified Customer
Rating 10/10
5/5
2017-07-21

Atlanta Mom

"I love all the styles especially the sales."


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Verified Customer
Rating 10/10
5/5
2017-07-20

Delivery

"Prompt and excellent service. Easy ordering"


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Verified Customer
Rating 8/10
4/5
2017-07-20

Happy with purchase

"The item took a very long time to ship but came in excellent condition"


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Verified Customer
Rating 10/10
5/5
2017-07-19

satisfied shopper

"received order in timely manner. item was as expected. a small challenge to assemble,"


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Verified Customer
Rating 10/10
5/5
2017-07-19

Great service!

"Always pleased with Wayfair!"


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Verified Customer
Rating 10/10
5/5
2017-07-19

Consistent

"Every product I have purchased to date has arrived on time and exactly what I had hoped for or better."


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Verified Customer
Rating 10/10
5/5
2017-07-18

Large mirror

"It arrived quickly and in perfect condition. "


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Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,383 merchant members.