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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.78/10 8.78/10
    Chance of future purchase: Rating 9.18/10 9.18/10
    Shipping & packaging: Rating 9.05/10 9.05/10
    Customer service: Rating 9.06/10 9.06/10
    Return/Replacement policy: Rating 8.93/10 8.93/10
Voice your opinion! Review Wayfair by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-23

Satisfied Plus

"Great website. Fast and accurate delivery. Outstanding value."


Rating 2/10
1/5
2017-05-22

Horrible delivery and customer service

"I was supposed to receive my furniture well before my kick-off Summer pool party with 30 guests. My patio furniture sat with a freight forwarded for over a week in some sort of hold status from Wayfair due to a partial delivery. No update from Wayfair. No update from Freight forwarder. I called Wayfair a few days after placing my order, and what appeared to be a competition, onshore (nice surprise), well-spoken customer service rep... the rep promised to "monitor the order" and to make sure we had a delivery scheduled as soon as the order arrived at the 3rd party delivery company. No such luck. Complete BS.
Then two days before the party I call to try to get some sort of response... I spent most of the day coordinating Wayfair and the apparent three different parties needed to release my order. Now here is the amazing thing... two days prior, the same manufacturer had a matching lounge chair I say on Amazon. I order it and it arrive Amazon prime in two days. You must be kidding me. In five clicks on my phone I have patio furniture and with Wayfair two weeks of stress. This is one of the worst companies to do business with online. Great merch, solid trained customer service, decent website... but complete and total failure of the last mile supply chain. Amazon will put you out of business once they have their regionalized distribution completed... and you will deserve it! Thanks for screwing up my party Wayfair.
"


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Verified Customer
Rating 10/10
5/5
2017-05-20

Extremely pleased

"Arrived on time & exactly what I expected."


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Verified Customer
Rating 10/10
5/5
2017-05-18

Satisfaction

"Completely satisfied with recliner and delivery service."


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Verified Customer
Rating 10/10
5/5
2017-05-16

great!

"Wayfair has always been great. If you have a question or concern they actually get back with you. Great customer service! Thanks Wayfair!"


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Verified Customer
Rating 10/10
5/5
2017-05-15

Everything went well.

"Everything went very well. I was very pleased with my order."


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Verified Customer
Rating 8/10
4/5
2017-05-14

Good customer service some products are starting to be disappointing when they arrive but Wayfair tires to fix any problems.

"Good at times! At first I went crazy buying then items started coming damaged or not at well at it looks on line.customer service is good. At times."


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Verified Customer
Rating 10/10
5/5
2017-05-13

Accent Chairs

"Great shopping, great price!"


Rating 2/10
1/5
2017-05-11

Worst 1st Time Customer Experience

"Placed an order for a gift card for my best friends daughter then received a note 4 days later that Wayfair cancelled the card; I'm totally embarrassed. Called to understand way. Spoke with a customer service rep who couldn't explain it then asked for a manager (Alicia Clarke) who was extremely rude. She literally read me their terms and conditions and company policy then hung up on me. Well needless to say, it destroyed the image I had of Wayfair and confirmed that under no circumstance will I visit their site again.

All the best new customers but I haven't experienced bad customer service like this in years.
"


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Verified Customer
Rating 10/10
5/5
2017-05-11

Good quality furniture for a cheaper price

"I bought a bed frame and sofa from wayfair. I love both of these pieces of furniture. Easy order and free shipping. I will order for more again in the future. "


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Verified Customer
Rating 10/10
5/5
2017-05-11

Great Website, Great Delivery

"I looked through oodles of comforters before finding just the right one. I ordered it, no shipping charges remember,
and got it quicker than I had anticipated. The quality exceeded my expectations. Next home purchase, this will be my first stop!
"


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Verified Customer
Rating 10/10
5/5
2017-05-11

Great service

"Fast delivery ,pleased with order"


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Verified Customer
Rating 10/10
5/5
2017-05-11

Excellent

"Wayfair has delivered quality items. "


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Verified Customer
Rating 10/10
5/5
2017-05-10

Wayfair ALWAYS delivers!!!

"We love the merchandise that is offered by Wayfair--something for everyone, both in style and Price~!!"


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Verified Customer
Rating 8/10
4/5
2017-05-10

Wall art

"There was a great selection and the prices seemed reasonable. The product came quickly and looks as pictured."


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Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,403 merchant members.