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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • SUPPORT EMAIL
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.86/10 8.86/10
    Chance of future purchase: Rating 9.29/10 9.29/10
    Shipping & packaging: Rating 9.15/10 9.15/10
    Customer service: Rating 9.08/10 9.08/10
    Return/Replacement policy: Rating 8.98/10 8.98/10
Voice your opinion! Review Wayfair by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-04-19

"LOVE our new comforter set :)!"


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Verified Customer
Rating 10/10
5/5
2017-04-19

Speedy arrival of orders

"Majority of orders arrived earlier than expected & we were thrilled. Have continued to place orders & looking at outdoor rugs now. Thanks."


Rating 2/10
1/5
2017-04-18

Shipping is a disaster, Customer Service Clueless

"Placed my order over a month ago for a few sofas.. Was supposed to arrive about 2 weeks after. Its been over a month now and nobody has any clue what is going on with my order. The tracking shows it is farther away now than it was a few weeks ago. I have emailed, called, used the chat feature. Nobody cares. They're just like "Yeah well so and so is already trying to get a status update so just wait to hear from her..". I think in another week's time I will make a claim with my credit card company."


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Verified Customer
Rating 10/10
5/5
2017-04-18

Awesome!

"Wayfair has done it again by always exceeding my expectation, both in product and custom service. Keep up the great work! "


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Verified Customer
Rating 10/10
5/5
2017-04-17

Easy shopping and delivery for stylish homes

"We have ordered 2 area rugs and 1 coat racks. Many selections to chose from. With free shipping for $50 and more it made us feel we were saving money getting just what we wanted without having the hassle and cost of paying a shipping fee. The rugs are beautiful! One is under dining table and the other in our living room area.
The colors are vibrant, and true to the colors shown on the internet.

The first standing coat rack we ordered broke off, so we contacted Wayfair with the problem. They immediately began work on getting the problem solved. We opted for different coat rack that was delivered in just a few days.
We had a problem of it breaking at the stem. The part was sent to us within a few days. It looks beautiful and
functional in our hallway. Thank you.
"


Rating 2/10
1/5
2017-04-17

Play set never delivered

"I ordered a play set for my grandchildren on March 7. It cost $1200. The item quickly left the warehouse and was delivered to Wayfair's New Jersey warehouse on March 11 - and there it stayed. There was a one day snowstorm in the northeast, and from that point on, Wayfair was incapable of finding the play set, or of giving me any estimate of when it would be delivered. The set was ordered for my grandchildren as a birthday present. Their birthday (March 23) came and went and still Wayfair kept pushing forward the date when they would even be able to locate the set and give me even an estimate of when it might be delivered. The story was that the New Jersey warehouse had been overwhelmed by incoming shipments because of that storm and that more than 4 weeks later, still no end in sight. Finally on April the 8th, I received a note saying that it would be 15 more calendar days before they could even give me any kind of information about when the swing set might be delivered. I cancelled the order. I will never order from this company again - how can one snowstorm create such an unsolvable problem. How many others were affected? And interestingly, no offer of future discounts was ever made."


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Verified Customer
Rating 10/10
5/5
2017-04-17

MB

"Very pleased with the speed of my delivery "


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Verified Customer
Rating 10/10
5/5
2017-04-15

Outstanding!

"The light fixture I ordered is beautiful, customer service answered all my questions, and shipping was timely and free. I'm very pleased!"


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Verified Customer
Rating 10/10
5/5
2017-04-14

Great Customer Service

"Great Customer Service even if there is a problem they are very helpful!"


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Verified Customer
Rating 10/10
5/5
2017-04-13

The product is good.

"Deliver on time and the product is good."


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Verified Customer
Rating 10/10
5/5
2017-04-13

Love, Love, Love Wayfair

"We have purchased beds, bedding and mattresses.
Everything was exceptionally priced.
Shipping wasn't overly lengthy.
No questions or concerns have come up with any item that we have purchased.
Love Wayfair and will use them again with any home furnishing purchase that we have!
"


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Verified Customer
Rating 10/10
5/5
2017-04-13

Awesome

"Loved it very fast a great products!!!will order more!!! "


Rating 10/10
5/5
2017-04-13

Dining room table and chairs set

"This was my first time ordering from this website.I,like most people,was a little hesitant at first.I received my set with just a couple minor issues that were quickly resolved with their outstanding customer services.I am so loving my new dining room set and will most definitely be shopping with Wayfair in the future."


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Verified Customer
Rating 10/10
5/5
2017-04-13

Excellent

"Great experience shopping with Wayfair. Fast shipping."


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Verified Customer
Rating 10/10
5/5
2017-04-12

Quick and easy

"Wayfair delivered the product intact and on time--actually sooner than expected. "


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Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,417 merchant members.