We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.81/10 8.81/10
    Chance of future purchase: Rating 9.27/10 9.27/10
    Shipping & packaging: Rating 9.09/10 9.09/10
    Customer service: Rating 9.09/10 9.09/10
    Return/Replacement policy: Rating 8.86/10 8.86/10
Voice your opinion! Review Wayfair by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-19

Great!

"I've bought from Wayfair site several times and so far my money has been well spent."


Rating 2/10
1/5
2017-08-18

Hot Tub Delivery FAIL!!!

"I ordered an 8-person hot tub, 82"x82", 645lbs. and the only delivery option was curbside drop off, you unload. I was told to be home when it was delivered because it is curbside drop off. The delivery service had to use a fork lift to get it in the truck. But when it arrived at my house the driver said I would have to help him get it off the truck bed because it would not fit on the lift gate to get off the truck. So he suggested to tip it half on half off and have myself and friends try to catch/support it and bring it down the 4 feet off of the truck!!! Absolutely not! I had to send it back to the warehouse because I did not want to risk injury or breaking the hot tub. A week later and they still cannot figure out how to get my hot tub delivered! I understand it says curbside drop off, you unload. BUT it never made it to the curb, they expected me to get it off of a raised truck and onto the curb. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-17

Furniture Delivery

"The young men that delivered the love seat were courteous, professional and friendly. They had smiles on their faces tht matched their personalities.
Great experience.
I was disappointed in one of the arms of the love seat as it has a noticeable flaw in the cording.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-17

My lamps was just what I expected

"My experience was great they arrive well ahead of the time that they told me that they would"


No Avatar

Verified Customer
Rating 2/10
1/5
2017-08-17

Defective product-no communication from Wayfair

"I tried both the telephone number ( at which point I waited on hold for an unreasonable amount of time and never did get a service person), and also the email option on the receipt for my order. I have yet to receive a response from Wayfair about this defective product costing over $100. I will be happy to amend this review if I ever hear back from this company. "


Rating 2/10
1/5
2017-08-16

One month and package still not here

"Ordered item suppose to be here in a week. After many calls and 1 month, still no package. I've had a few bad online purchasing experiences. This is the worst one. The delay of this package has cost me so much money. At this point, I dont even trust that its coming, like they have been saying the last month."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-16

Never a disappointment!

"Wayfair products are always spot on, ordering a breeze and delivery when they say. No complaints and never returned anything. Love you Wayfair!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-16

Excellent customer service!

"One of the glass shades on the chandelier I ordered was broken and a replacement shade was sent right away! Thank you Margaret D. Excellent customer service!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-16

Great Wayfair experiences

"Beautiful merchandise, prompt delivery, great prices and wide variety. Thanks, once again. Delighted with service personnel. Keep up the good work! "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-15

Very good, as always

"Order to delivery to return to refund took a some time, but all done properly."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-14

Wayfair always a good experience.

"Recently we ordered two metal twin headboards, a tuffed king headboard, kitchen bar stools, and a 5x7 rug. All were delivered in perfect shape, and we are most happy with all purchases!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-14

I loved everything I received.

"I enjoy ordering from Wayfair. I'm always happy with what I purchases. I would recommend Wayfair to a friend. "


No Avatar

Verified Customer
Rating 8/10
4/5
2017-08-14

Zanzibar Multi by Bungalow Rose

"Happy with it for most part. Looks and lays good even without anything underneath. Is under the bed so does not get alot of traffic. Only problem was the large design in the rug was not centered like the pictures but on the side, which is ok since its under the bed. A spot or two was a little more distressed then expected but ok. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-14

So far excellent services and delivery

"I've been satisfied with everything I've ordered from Wayfair so far, I love how fast my items arrived and the items were in good condition and what I expected. As long as they continue having excellent services like this I will definitely continue to order from Wayfair. I thought I had a mixup on my last order and customer service was so understanding, nice, and kind they immediately fixed it but come to find out it was fed x mixup and I had to make sure I called Wayfair back and let them know it wasn't them and what happened"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-14

I am in love with wayfair!

"Every time wayfair delivers good quality, great prices, beautiful items and always on the date wayfair promises to deliver. I just love it, Thank you Wayfair.




"


Learn about Our Reviews

Share Wayfair's store rating

Wayfair is a Merchant Member! Learn more

Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,382 merchant members.