We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.06/10 7.06/10
    Chance of future purchase: Rating 7.60/10 7.60/10
    Shipping & packaging: Rating 7.28/10 7.28/10
    Customer service: Rating 6.95/10 6.95/10
    Return/Replacement policy: Rating 6.54/10 6.54/10

58,273 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Very helpful staff when I had questions."


No Avatar

Verified Customer
Rating 8/10
4/5

"The severely damaged item is to be replaced at no charge. However, it will take Wayfair 2 months to replace it. Unacceptable."


No Avatar

Verified Customer
Rating 4/10
2/5

"The set I ordered look great on line but when i got it the color and material was totally different it looked cheap!!!
I was so disappointed !! I returned the item.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Loved that the package arrived just on time. "


Rating 10/10
5/5

"Ordered 2 vanities, arrived damaged, reported the claim 3 weeks from receiving it (opened the box late). Unfortunately the product is out of stock, so no replacement will be available. Issued refund on the call; had minor challenges due to new credit card, rep is very experienced and explained that it shouldn't be a problem. Credit showed up less than a week."


No Avatar

Verified Customer
Rating 10/10
5/5

"Received the items quickly. One I will return, since the quality from the photo did not translate to the actual quality of the product."


No Avatar

Verified Customer
Rating 10/10
5/5

"The lamp arrived promptly and in perfect condition. "


No Avatar

Verified Customer
Rating 10/10
5/5

"The first part of my shipment came very fast and I really like the item. Price was great and it's a really cute chair."


No Avatar

Verified Customer
Rating 4/10
2/5

"Holes were not placed correctly to allow shelf to be level. Had to drill new holes. Holes were off by a half inch. "


No Avatar

Verified Customer
Rating 8/10
4/5

"Was easy to navigate and I found the headboard I wanted at a reasonable price."


No Avatar

Verified Customer
Rating 10/10
5/5

"We ordered the Linon headboard and it looks great! Predrilled holes did not fit our bed frame, but we worked it out. Love it! "


No Avatar

Verified Customer
Rating 8/10
4/5

"The Wayfair experience was good except for the delivery. I was told by email to expect the delivery between 2 and 6 in the afternoon. The delivery people called at 10:55 AM on the day of notified delivery and said they'd be delivering it in an hour. Fortunately, I happened to be home at that time. They then arrived about an hour later, dumped it on my patio and left. "


Rating 2/10
1/5

"I ordered a desk on 8/8/15. I received an email that it shipped on 8/11/15 from archibold ohio which is only about 2 1/2 hours away from me. When I click on track it says estimated delivery date on or before 8/17/15. The tracking information has never changed. I've called customer service and they can't answer why it's been a week and 2 1/2 hours away and today's the 18th and the shipping information when I track it has not changed and I still have not received my desk. I will never order from them again and I made sure to tell all of my friends"


No Avatar

Verified Customer
Rating 10/10
5/5

"Delivered as promised in two days."


No Avatar

Verified Customer
Rating 10/10
5/5

"I received package earlier than anticipated; tables were great, a little darker in person than the picture but it worked well with other pieces in the room."


Ratings Calculation Change


Share Wayfair's store rating

Wayfair is a Merchant Member! Learn more

Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,715 merchant members.