WatchesOnNet.Com Reviews - watchesonnet.com Ratings at ResellerRatings

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watchesonnet.com

Apparel & Jewelry

Rating 6.70/10 53 reviews

6.70/100
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All Customer Reviews (53)


Rating 10/10 5/5
modified review posted Jun-10-2013

"Goods ordered, confirmed, paid, delivered.
"

Rating 10/10 5/5
modified review posted Jun-10-2013

"Excellent service, Quick shipping. Eli, Las Vegas"

Rating 10/10 5/5
modified review posted Jun-04-2013

"Extremely happy the merchandise. Came packed very soundly and delivered on time. Will definitely be keeping my eyes open for more watches of interest to purchase.

Thank you! "

Rating 10/10 5/5
modified review posted Jun-01-2013

"Excellent customer service. They called me immediately to inform me that the box for my watch had been accidentally damaged and would I be willing to accept a different box or would I prefer to wait a few days until they could get a new replacement box. Unfortunately, I missed the message and called back a few days later. I told them I'd be OK with a different box but asked if they could send it right away. I was delighted when they FedExed the watch to me at no charge. Thank you!"

Rating 2/10 1/5
modified review posted Jun-01-2013

"We ordered a watch from them. They e-mailed that it was a jewish holiday and would be shipped the next day. The watch was never shipped and there was never an email explaining why. We emailed asking for an update and they refuse to respond. I am in the Military and will definitely put them on the list of shady businesses to my command. I will also contact EBay with a complaint. Maybe they dont like the military because I am at a military address. I have no way of knowing since they wont respond to our emails."

Rating 8/10 4/5
modified review posted May-31-2013

"The watch I order came as expected with very good pricing.

The web site said it would ship within 1 day, but it didn't end up shipping for a week.

Customer service was responsive when I sent them an email asking about the order."

modified review reply posted Jun-05-2013
watchesonnet's Avatar
watchesonnet, WatchesOnNet.Com rep has responded

“We really appreciate your purchase and apologize for the shipping delay- please enjoy $20 off your next purchase up to $1,000 and free 2nd day air shipping upgrade. Please let us know if you need anything else info@watchesonnet.com”

Rating 8/10 4/5
modified review posted May-30-2013

"Was told the item would arrive on a certain day (next day) but arrived about a week later."

modified review reply posted Jun-05-2013
watchesonnet's Avatar
watchesonnet, WatchesOnNet.Com rep has responded

“We appreciate your purchase and apologize for the hold up- Please enjoy $100 off your next $1,000-$5,000 purchase with free 2nd day air shipping, and please let us know if we can do anything else for you: info@watchesonnet.com”

Rating 10/10 5/5
modified review posted May-29-2013

"Beautiful watch. Quick shipping. No compliants! Love it!"

Rating 10/10 5/5
modified review posted May-27-2013

"The Cartier watch I received came more quickly than even they estimated. It is PERFECT! I love it! The packaging, the quality, and the service were top rate!"

Rating 8/10 4/5
modified review posted May-26-2013

"The watch itself is fine. Using UPS was a pain in the ass. They are closed on the weekend and tried only one delivery a day. It took four days to get the watch from them. Maybe FedEx would be a better service."

Rating 2/10 1/5
modified review posted May-24-2013

"Totally disappointed with the services! Waited for 3 weeks and the order hasn't been shipped yet (but claimed shipped within 1 business day on website). Bad credit company!"

modified review reply posted Jun-05-2013
watchesonnet's Avatar
watchesonnet, WatchesOnNet.Com rep has responded

“Hello, we deeply apologize for the experience you had. Unfortunately, this item was oversold and we were unable to honor the 1 business day processing time as stated. We tried our best to communicate with you and get the new item into our office as quickly as possible, but we do apologize for not being able to deliver on that shipment time.

Please know that we have taken your feedback and are now updating the site to better manage and reflect stock and availability changes in a timely manner. We hope to regain your trust as a customer- please call us at 877-928-2499 so we can personally place your next order over the phone and give you availability and shipping info beforehand, no surprises.We hope that you can feel comfortable ordering with us again and would like to offer you special savings and shipping upgrades as an apology.”

Rating 10/10 5/5
modified review posted May-22-2013

"WatchesOnNet.com has a very mixed reputation online and I had actually requested them to cancel my purchase. However, I called their service # and spoke with a nice rep I think named Brent Jareske. He asked me to give them a try and that the ratings were older and not representative. Since he was willing to cancel the order, I decided to give them a try. I received the watch in a week and I took it to a local jewler and he said it appeared to be authentic and new. The watch was in a Victornox Dive master box and had manual with it. It was not the box it was originally packaged in as the descrip on box didnt match watch. Bottom line for me is I love the watch. It is large but light in the titanium case and bracelet.

PS: The mailing package had a store name on the return address. When I looked it up it was a well known discount watch retail outlet in Manhattan NY. So what I suspect is that WatchesOnLine takes the order and if they dont have it in stock, they find a dealer who will sell to them at a price they can make money. "

modified review reply posted Jun-05-2013
watchesonnet's Avatar
watchesonnet, WatchesOnNet.Com rep has responded

“We really appreciate your willingness to shop with us as a new customer! Please enjoy $20 off your next purchase up to $1,000 with free 2nd day air shipping upgrade.”

Rating 10/10 5/5
modified review posted May-21-2013

"It was a nice watch, at a good price, with fast shipping. What else could one want"

Rating 2/10 1/5
modified review posted May-17-2013

"No explanation for delay of shipment up to 2 weeks! At last an email came in saying they cancelled it. Dear friends , did you see similar dealers?"

modified review reply posted Jun-05-2013
watchesonnet's Avatar
watchesonnet, WatchesOnNet.Com rep has responded

“We are very sorry we were unable to get this watch into our office by the date you needed. This item was unfortunately not in our immediate stock at the time of your order, so we were unable to get a new one in time allotted. We apologize for the inconvenience of an unfulfilled order.

Please know that we have since taken your feedback and are in the midst of updates to the site that will make the stock and availability info better reflect actual stock changes in a more timely manner.

We hope that we can make amends with you as a customer and want to offer personalized service as well as special savings and shipping upgrades. If you call us at 877 928 2499 we will place your next order for you over the phone, and provide you with availability and shipping info ahead of time so that you can be comfortable as a buyer, with no surprises.”

Rating 2/10 1/5
modified review posted May-15-2013

"they never delivered the watch and raised the price;"

modified review reply posted Jun-05-2013
watchesonnet's Avatar
watchesonnet, WatchesOnNet.Com rep has responded

“David,

We apologize for being unable to fulfill your original order, and see that Client Services has already worked with you to get a suitable alternative delivered successfully. Thank you for your patience, and we hope that you are beyond happy with your new watch purchase.

Please know that we are making site updates to better reflect our stock and availability in a timely and honest manner. Watch models are constantly being introduced and discontinued and it is a continuous process to update these changes.

We sincerely hope that you can feel good about leaving us positive feedback from here on out. Please call us should you need anything else, and enjoy $20 off your next purchase of up to $1,000 and free 2nd day air shipping as a return customer with code RETURN1.”

 
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