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Full Rating Profile
  • Walter Drake
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

6 Customer Reviews

Rating 2/10
modified review posted

"I ordered two sets of address labels. I received one set and was told the other set was on backorder. Apparently they had run out of blank labels, which I found hard to believe. Anyway, I called back two months (!) later and they said the labels would be shipped to me in a few days. Two weeks and two calls later, I was told they couldn't ship the labels because I had originally paid through Amazon. Since the order was placed so long ago, Amazon wouldn't approve payment anymore. I asked them why they hadn't contacted me before and they basically shrugged. They did offer to take my credit card number and process the order, but I was so annoyed that I cancelled it. "

modified review This review was modified by jack783 on November 24 2014 12:29:14 PM

Rating 10/10
modified review posted

"I ordered a splatter shield which arrived earlier than I expected and it was damaged. I called Walter Drake customer service and, without hesitation, they agreed to send me another right away. No hassle and very easy. I would order from this site again. They did not ask me to review them... I feel that they are worthy of feedback on their willingness to respond so quickly to resolve this."

Rating 2/10
modified review posted

"I ordered, among several other things, a set of single use coffee filters for my Keurig coffee system. Within four months, the screens on all the filters failed, and when I called, the company wanted me to return them at my own expense (which would cost more than the items) after telling me that their warranty is only 45 days. I will never do business with this company again."

modified review This review was modified by StevenS999 on July 03 2014 12:51:11 PM

Rating 2/10
modified review posted

"I order a plant leveler from them on 11/22/2008. I don't hear from them for 3 weeks, call and am told that they just came in today and I believe yours was shipped. 2 weeks later, still no product so I send an email. No answer, no product. 3 days ago I get an email from them canceling my order with no explaination, apology, or anything.

This company has NO idea what customer service is. I will NEVER order another thing from them. When I sent them another email telling them I was very unhappy with their company, guess what? No response!!

Rating 2/10
modified review posted

"I ordered 2 foam cushions from this store online. I got one email from them acknowledging the order, however, it did not include ANY information about the order, nor did it include the order number. I finally called back after two week and was told they were on back order and that they MIGHT ship out in another week. The operater I talked to was a little "snippy" while I remained completely calm and polite. She seemed to have little interest in the fact that it was taking so long. This is NOT the way to do business. I was never informed the merchandise was on back order, nor was I told it would take the better part of a month to get my merchandise."

Rating 2/10
modified review posted

"I received a ship confirmation on February 15th. On the 18th, I receive a letter in the mail stating my order has been cancelled. No explanation or anything. Why notify me my order is shipped if it wasn't? This is completely unacceptable!"

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