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"I get hassles about using coupons at Walmart frequently. I can take a current coupon (not out of date) pull it out of the package of razors, and try to use it to buy the same type of razor (meeting all the requirements of the coupon) and Walmart's system doesn't recognize it. I try to use printed coupons from coupons.com (many of which say redeemable at Walmart), and the associate told me they don't like printed coupons. Walmart's customer service is non-existant. I shop there unhappily because it has the lowest prices on most things and just endure the hassles."
"I ordered a bed frame from walmart.com & it came a day earlier than we thought which was a nice surprise. We have been very satisfied sleeping on it for about a month."
"When visiting the website I ignore all the colorful pictures and just directly click on the coupon button (click on “Set your store now” first), where you can print brand new coupons! This way I was able to save a lot of money because the items are actually things I would buy in real life in normal amounts, I experienced quite often that many coupons give discounts for ridiculous amounts and goods you almost never need to buy. It’s convenient that you can select to print only those coupons that you actually need and don’t waste pages of things you’re not willing to buy anyway. The selection is huge! A big praise from me, don’t really use the site for anything else, don’t dare to order there as the reviews on here seem so bad and I have a Walmart store close to my house. Therefore no need to buy online! I recommend using the coupons to save a bit of extra money :)"
"I ordered an Igloo refrigerator and the item was completely different than what was pictured and took 1 week to deliver. I brought it into the store and asked to exchange it instantly for an instore refrigerator, but the Walmart instore customer service insisted that I had to have it shipped back and returned, then wait for my credit card to be credited back before I could come back to make another trip to the store to buy another one. This was unacceptable. I talked to a manager and they let me exchange it. The site had said they would refund my shipping costs if it was a problem on their end, which it was. I asked the woman instore for that but they refused and told me to call a number, yet informed me they were closed and was reluctant to give me the number. She lied, it was not closed and she was arguing about it as if she did not want me to call. It was a hassle experience. My other experiences at this store went problem free though, their shipping just takes quite a long while."
"We bought many iteme for us from walmart and are always happy with service."
"I like Walmart. You can buy a variety of well made products. I bought this vacuum cleaner and just a little after the 90 days it stopped working. I am not sure how to resolve this because it was quite expensive for me."
"My order arrived at fedex in good time, but walmart communication was horrible and inaccurate. I would purchase from them again if the price was right, and if I didn't need the item right away, in case they messed up shipping.I used "ship to store" to have my order delivered to a local Fedex location, walmart.com order. All was going well, received tracking info and I noticed that the item had arrived and been signed for at the Fedex. Post purchase walmart email had said that I would receive an email from them once the order had arrived, with instructions re. how to pick it up, etc., I assumed. Over 24 hours after the Fedex arrival I had not received an email. I emailed customer service. Over 24 hours later I received an email that was was absolutely no help. There was no sign they had actually read my email. It is a 50 mile round trip to the nearest Fedex, so I was in the area for other reasons and I went by. It was there and I picked it up. Two days later I started receiving multiple emails from Walmart saying the item was delayed and hadn't shipped. Almost two weeks after my order, and one week after it had actually arrived at fedex, walmart emailed me to say I could pick it up now. I'd use again for items that were low priced that I didn't care if I had delivered right away."
"I ordered an item at walmart.com and received an email indicating the order was ready for pickup. Pickup hours were listed as 10am to 10pm. I got to the store around 9pm and there was nobody at the pickup counter. It took over an hour before somebody came to retrieve the item. The place is totally disorganized and just finding the item took over 15 minutes. Many employees walked right past me without even acknowledging my existence."
"Excellent speed, selection. Good prices. Items shipped before conservative estimate."
"Very bad packaging. $208 worth of books delivered nearly destroyed. The package arrived looking like it was delivered by Ace Ventura."
"I pre-ordered "Finding Nemo" DVD on 10/25 from walmart.com. I was supposed to receive it on 11/4 when it would be available in stores. It is now 11/14 and I still have not received the order. I called twice and was told that it shipped. The last person I spoke with would not credit my charge card for the amount because it already shipped. Tonight I spoke with a manager who did credit my account. I will not purchase from walmart.com again."
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