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"I get hassles about using coupons at Walmart frequently. I can take a current coupon (not out of date) pull it out of the package of razors, and try to use it to buy the same type of razor (meeting all the requirements of the coupon) and Walmart's system doesn't recognize it. I try to use printed coupons from coupons.com (many of which say redeemable at Walmart), and the associate told me they don't like printed coupons. Walmart's customer service is non-existant. I shop there unhappily because it has the lowest prices on most things and just endure the hassles."
"I ordered a bed frame from walmart.com & it came a day earlier than we thought which was a nice surprise. We have been very satisfied sleeping on it for about a month."
"When visiting the website I ignore all the colorful pictures and just directly click on the coupon button (click on “Set your store now” first), where you can print brand new coupons! This way I was able to save a lot of money because the items are actually things I would buy in real life in normal amounts, I experienced quite often that many coupons give discounts for ridiculous amounts and goods you almost never need to buy. It’s convenient that you can select to print only those coupons that you actually need and don’t waste pages of things you’re not willing to buy anyway. The selection is huge! A big praise from me, don’t really use the site for anything else, don’t dare to order there as the reviews on here seem so bad and I have a Walmart store close to my house. Therefore no need to buy online! I recommend using the coupons to save a bit of extra money :)"
"I ordered an Igloo refrigerator and the item was completely different than what was pictured and took 1 week to deliver. I brought it into the store and asked to exchange it instantly for an instore refrigerator, but the Walmart instore customer service insisted that I had to have it shipped back and returned, then wait for my credit card to be credited back before I could come back to make another trip to the store to buy another one. This was unacceptable. I talked to a manager and they let me exchange it. The site had said they would refund my shipping costs if it was a problem on their end, which it was. I asked the woman instore for that but they refused and told me to call a number, yet informed me they were closed and was reluctant to give me the number. She lied, it was not closed and she was arguing about it as if she did not want me to call. It was a hassle experience. My other experiences at this store went problem free though, their shipping just takes quite a long while."
"We bought many iteme for us from walmart and are always happy with service."
"I like Walmart. You can buy a variety of well made products. I bought this vacuum cleaner and just a little after the 90 days it stopped working. I am not sure how to resolve this because it was quite expensive for me."
"My order arrived at fedex in good time, but walmart communication was horrible and inaccurate. I would purchase from them again if the price was right, and if I didn't need the item right away, in case they messed up shipping.I used "ship to store" to have my order delivered to a local Fedex location, walmart.com order. All was going well, received tracking info and I noticed that the item had arrived and been signed for at the Fedex. Post purchase walmart email had said that I would receive an email from them once the order had arrived, with instructions re. how to pick it up, etc., I assumed. Over 24 hours after the Fedex arrival I had not received an email. I emailed customer service. Over 24 hours later I received an email that was was absolutely no help. There was no sign they had actually read my email. It is a 50 mile round trip to the nearest Fedex, so I was in the area for other reasons and I went by. It was there and I picked it up. Two days later I started receiving multiple emails from Walmart saying the item was delayed and hadn't shipped. Almost two weeks after my order, and one week after it had actually arrived at fedex, walmart emailed me to say I could pick it up now. I'd use again for items that were low priced that I didn't care if I had delivered right away."
"I ordered an item at walmart.com and received an email indicating the order was ready for pickup. Pickup hours were listed as 10am to 10pm. I got to the store around 9pm and there was nobody at the pickup counter. It took over an hour before somebody came to retrieve the item. The place is totally disorganized and just finding the item took over 15 minutes. Many employees walked right past me without even acknowledging my existence."
"Awful online experience. Sent me conflicting emails on whether my order was delivered to the local FedEx store or not. They told me my order was delayed, and then when I checked tracking, it said the order was delivered. The experience at the FedEx shop was lackluster as well. Stick with Amazon and UPS. "
"I always go to the actual store to purchase cheap items. Walmart is one of my favorites because their prices are cheap on certen items such as the tool box in medium size I bought just $7.88, but other places sell it for $11 or more. Notebooks are sold $.5 per one, those notebooks are even better than those in staples. Although I know those are made in other countries in which waste a lot of resources by shipping and making."
"I placed an order on Walmart.com on Dec 6, 2012 and turned around and cancelled in on Dec 8, 2012, was given a confirmation number and then Jan 8, 2012 I receive text that the item is ready for pickup at store. I called to ask about the cancellation and was told that I did call but they have an "intnet to cancel" on my order but was never cancelled. Hello, why would i take the time call and cancel with only the intent to cancel. No one could answer that question!I am not a Walmart shopper and you can bet I will not be a Walmart.com shopper ever again! Poor customer service due to lack of knowledge on cancellation policy."
"I do not recommend ordering items via Walmart's site to store. I ordered ornament stands on December 7, 2012. Walmart said the products would arrive via site to store by Christmas Eve. Christmas Eve came and went and the status still said "shipped". Walmart's customer service said the items were lost in transit and all they could do was refund my money. Beware of buying items that you need by a certain date. Walmart charged my card and made me wait several weeks before coming up with their best answer of "it was put on a truck and we don't know what happened after that"."
"I ordered coffee online from walmart. They sent the wrong coffee and are insisting that I ordered the wrong coffee. Unfortunately for them I took a screenshot of the order with confirmation number right after I placed it so you'd think they would own up to the error. But no. They tell me I have to drive to the nearest walmart (60 miles away) to return it. Or I can pay to return it and when they get it, they'll refund the price and send me the coffee I originally ordered, re-charge my credit card and charge shipping. Who does this? Oh, that's right, everyone who had online stores in 1995."
"Ordered an item from Walmart.com on 11/25/12 for store pickup. Was given a date of between 12/3 and 12/7. That was a long wait but I decided to wait. Figured 12/3 was more likely than 12/7. Especially since I had seen the item at the store just before they cleared the whole area for the Christmas sale items.Online tracking had no updates on delivery schedule. Finally on 12/7 it said the item was at the sorting facility. Complained to Walmart online. They responded with an apology and said the item was delayed. Online the date changed from 12/7 to 12/15. Meanwhile I purchased the item for a cheaper price at Sears.com. Store pickup was immediately available. Walmart said I could not cancel the order because it was already in transit. I told them I did not wish to go to the store to pick it up only to return it immediately. They assured me that it was not necessary. All I had to do was call the store and they would expire the order.The item arrived on 12/15. I called the store. They advised me to come to the store to pick it up and then return it! When I quoted the Walmart email they were confused. They said just wait until 12/29 and it will expire automatically. That was not acceptable. They promised to call me back. Never did. Now trying to escalate. No response. Get put on hold repeatedly. More frustration.After being put on hold for 30 mins, finally get to the customer service manager at the store. She says "no problem". She expires the order and says the refund will be processed in 3-4 days. Received an email from firstname.lastname@example.org offering a $15 discount if I ordered the same item from Walmart.com and had it delivered to my home. Shipping would be $15. Ridiculous.Experience with Amazon, Sears and others is much better. I would never buy from Walmart.com again."
"I ordered an item form walmart.com on 11/23/12. I have been checking tracking information for the last couple weeks as to when my shipment would arrive at my house.I checked the shippers website and it stated that "information was received for pick up from the facility" and no estimated date of arrival was given. According to walmart.com tracking my shipment "should have arrived by 12/03/12". The item ordered was never received.I emailed them last week about the shipment. They stated that my item was shipped and they gave me a link to the shippers tracking information which I have already been tracking.After still not receiving my item I emailed walmart.com again only to find a response of item being lost in the mail and that they would give me a refund beacause the item that I ordered was not available online. There however was the same item available online in a different color, but, they did not offer to give me the other color of the same item that was available online. They said that they could not offer me the item because the color that I ordered was not available and if I need to leave any additional feedback to go to walmart.com and click feedback so that my feedback will go to the correct department.DO NOT SHOP AT WALMART. Their customer service department is horrible and you may not even receive your item."
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