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"Do not use there online store it is a horrible experience. Placed and order for an item showing instock but it never shipped and they gave me nothing but issues canceling the order."
"In general, the stores never have stock on hand that is on sale. You'd think they would have stock on hand and more, esp if it is on sale but no and even the first day of ads, they don't have items.The shelf space is very limited.Again, if you advertise something on sale, have it on hand for the customers...Don't waste your time with this store chain..Not worth it"
"The worst Pharmacy that I ever dealt with, I just transfered all my RXs to CVS. The people that work there are lazy and not very freindly. This the Walgreens in West Caldwell, NJ"
"I can not believe what's happening. Is it America, or am I in Zimbabwe?? What a mess!!!!!!!!! I had so much problems sending my prescription in. They told me I had to open mail order account which I did. It took my DR several calls to make them accept my RX. They do not listen! Then it took me several days and numerous calls and chats to put a note that I am paying out of pocket, and I want it shipped to me. Hey, why would I open mail order account if I could pick it up in store?? They do not know how to work without insurance. Before I decided to use their service I called and asked how much my medication would cost. The price was $79.99. I rechecked and asked over the chat. The price was either 59.99 or 79.99. Every time I want to finally order they ask me to call them. OK. I called again, and they said I had to open another account with walgreenshealth. I said I opened account YOU told me to open why do I need to open another account? To save me money... The price for medication suddenly went up to $350. I called. Then it went down to $167. What a nightmare! I checked with other pharmacies, it costs around $60-70 everywhere else, the most expensive online pharmacy sells it for $90. I asked over the chat, they said they would fix the price. Then I called and they told me whole bunch of nonsense about generic, brand name, sizing, and prices vary depending ta-da LOCATION. I said what location? I am using online mail order pharmacy! And how the price can vary from $59 to $350 due to a location, really? Are you flying to your MARS warehouse to bring my medication? In addition to everything we have already discussed all nuances during our previous 30 conversations! I told them 100 times what I want, and so did my DR, they have a written RX. It's going on for 7 days so far. There is no intelligent life here, move on. I am transferring my RX to CVS. Their photo services suck too. They wanted to charge us $200+ for passport photos, we needed a few copies, we paid $11 in Fedex Kinkos.edit I tried to transfer my RX from them to CVS and they refused, and cancelled my order! CVS was very apologetic and asked me to fax them new RX. The medication costs $52 at CVS. I will never buy anything from Walgreens ever."
"BEWARE OF WALGREENS.COM. If you buy something online you cannot get your money back -- even if Walgreens sends you a completely defective product!!!! The most you can hope for is a store credit. And you can expect some rude, dismissive customer non-service to boot when you try to get your refund! Essentially, their corporate office will simply ignore you. That's what happened to me when I purchased a blood pressure monitor online at Walgreens.com. They sent me a machine that did not work at all. I was told I could return it to the store, but the store employees claimed they could not process a refund on an online purchase and insisted that I accept a store credit. When I called Walgreens corporate offices to demand my money back, they promised to take care of the refund but later sent me an e-mail claiming they did not have enough information. I responded with all the information they needed, but they never replied, essentially ignoring me. So basically, they kept my money even though they failed to provide the merchandise I paid for. This is completely unacceptable and totally infuriating, but not worth the time for a small claims suit in my particular case. I WILL NEVER SHOP AT WALGREENS.COM OR AT ANY WALGREENS STORE AGAIN!!!"
"I ordered a Neutrogena product from the website and received the wrong type. I emailed then (took 1 day to return) and called the CSR. Both suggested to return the item to a store nearby for an exchange or refund. The two stores I went did not have the item I was looking for and the refund offered was in gift cards which was no good for me. So I packed the item, printed the label for UPS from their site and shipped it back. I had to reorder the same item later (this time I got the right one). I got refund in 7-10 days for the previous order. In my experience, it is better to return it with UPS if you'd like it to get a actual refund rather than a gift card. "
"I don't shop in their stores much but have ordered online and have received excellent service. I like knowing I can return a product to a store even if ordered online."
"This is regarding as Photo Department. I ordered over 100 photo prints (4x6). Both time they were shipped fast in a good packaging. I had no complains as far as their service and product. I previously ordered Poster size photos and it was very good quality prints. I used Paypal payment so that I didn't have to store my credit information on their website. "
"Don't bother trying to negotiate Walgreen's byzantine systems let alone their store level personal. Go somewhere else.Prescriptions are seldom filled for the quantity requested. Three trips to satisfy the quantity I ordered is not uncommon, I've been up to five trips.Walgreen's systems are a mess. 1), its not uncommon for me to enter an order on line, receive a confirmation for the qualtity ordered and get no results. Neither the store nor whoever answers the phone can find any evidence of an order entered. Showing them the confirmation is responded with a shrug. 2), its very common for me to order on-line, receive a phone call that the prescription is ready to be picked up and find the quantity is different that what I ordered. Store level personnel cannot view how many were ordered (bizarre as it sounds), so another shrug. 3), the quantities received differ between store level and the user's web account. The store knows how many pills were dispensed, I have no idea what the user history shows as its neither the quantity received nor the quantity ordered."
"I ordered " 4x6 Prints and 8x10 print" via online and i picked up next day. No problem found."
"I ordered Philips Norelco razor 7310 on Thanksgiving. It was a deal because of the holiday. Several days later, they sent me an email and canceled my order and saying "it is out of stock". Actually, they raised the price and still selling it both on line and in store. If I knew the result, I could have bought it in other stores. Now I missed the deal time in other store. I wish that someone could give us fairness. I was cheated. "
"This used to be decent company to order from. I placed many orders online with them during 2003 -2005 and all went as expected. With all the whining I am hearing now about how bad the economy is, I would think that American companies at least would be moderately interested in providing mediocre customer service. But my recent transaction with Walgreens.com seems to indicate otherwise. A whois of walgreens.com now comes back to the dominican republic: so I guess its not an American company after all? In any event, read the following ripoff account and don't buy here.I ordered four items on Dec 24 2008 from Walgreens.com Order Number: 273700579. A package arrived Jan 1st and I found that they shipped only four out of five items, but the invoice indicated they had shipped all five. I immediately contacted them (Jan 2 2009) and sent a digital image of the package contents and the invoice. Walgreens support responded the following day and said they "would have to investigate further". A week passed and I heard nothing. I contacted them again Jan 10 2009 and notified them that I would be filing a credit card chargeback along with assorted consumer complaints about their unethical business practices. The following Monday ( 13 days later) I received an email from Walgreens support saying my missing 5th item was shipped and I would receive it shortly.Four weeks have now passed. I made every reasonable attempt to work this out with walgreens.com. They are ignoring my emails and have in fact stolen cash money from me at this point as they never sent the items I paid for out of my bank account. I am a legally blind American citizen. I live on social security disability. This money was in fact stolen from the American taxpayer. I want a refund and I want an acknowledgement that Walgreens.com never filled my order and attempted to defraud me.I guess it is a lot easier to steal 20% off the top then to make an honest 5% doing an honest job, eh?"
"I like Walgreens B&M, but their online store is the worst. I placed an order, but did not get a confirmation email, so I went to check status on their site. When I clicked on the order status link on the account page, I got a message that a page cannot be found. Tried it on different browsers and got either an error or a blank page. When I emailed customer service, I got a reply that my order failed in their system and I must place it again. What does it even mean? I checked my credit card statement, and found that they did charge me $30 for the order. I emailed customer service about it, and they sent me a completely random reply about how they charge a $1 authorization fee when you update an account, but no real charge is made. Perhaps this was an automated reply, which means nobody even read my letter. At this point I was going to call, but the order was delivered. I am happy that I got it, but I am surely never placing another order on their site. And I still get an error when I try to check order status. "
"Order was canceled when items were not in stock, even though check-out went fine. Advertised items, too."
"I never actually shopped at a drug store online before. I needed a certain product that wasnt sold at my local CVS. I gotta say I was disappointed in the time it took them to actually ship the product. Another wierd thing was that they only took PayPal. I probally would not shop at Walgreens.com again because it took so long to ship. If your in a hurry and need something fast get in the car and drive. "
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