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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Volvopartswebst

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.50/10 4.50/10
    Chance of future purchase: Rating 2.00/10 2.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

393 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Fast shipping and good customer service to correct a problem with mis-packaging of a part. "


Rating 2/10
1/5

"This has been the most miserable, frustrating, and unsatisfying shopping experience I have ever had online. I placed my original order while traveling on my mobile browser, using the car matrix they provided to find a towbar for my xc70. When I arrived home, the part I received was for an s60, not the xc70 (I should have read their confirmation receipt more closely, as it did state that it was an s60 part). When I contacted them about a return or exchange, the emails were clipped, grammatically incomplete and uninformative. I had to ask upward of 6 different questions about how to return the item, what information to include, etc. The sales contact I had insisted that I had to pay return shipping ($60), but fedex wouldn't accept the package as it was originally delivered (even though it came directly from volvo. So I also had to pay an additional $20 to have it repacked by Fedex. The day after I sent it back, Sales contacted me again requesting that I mail back original (damaged in freight by Fedex) box, so I had to spend another $20 to ship back an empty, broken box. I asked over and over again for some help in fixing the mistaken order, but was told that every letter of policy would be followed (no offer to cover return shipping or any other incentive on future sales). I explained that we own 3 volvos and would like to remain paying customers, but that I'd take my business elsewhere if I didn't get reasonable customer service on returns. I will not spend another cent here. The service was rude, uncompromising, and frustrating. Lesson learned. I should have double checked my VIN with them before the order, but there was no effort made to keep me as a customer. IPD and my local dealer will get all my business from now on. I'm out $150 and have no towbar for my car. Pathetic."


Rating 2/10
1/5

"Let me start by saying I am a customer service rep for a company. This place has some of the worst business practices I have ever encountered, Their product description on the site for a brake line was incorrect. When it arrived I informed them of the mistake and requested a return. It took me 9 emails to obtain a free return label and have them agree to waive the restocking fee. When it was returned they refused to refund my initial shipping. After another phone call and email they waived the restocking fee, but would not budge on the initial shipping. What a joke of website and customer service department. At my company, when we do this to a company we issue a refund immediately for EVERYTHING and send a free label. What a horrible site and horrible people."


Rating 2/10
1/5

"Although they seem to have a good website, this was the absolute worst experience I had in online shopping. It all comes down to the horrible customer service.

First, they took an unusual time to ship my order so I emailed twice to see what was going on. Nobody replied after 2 days. I called them, three times leaving messages, and nobody calls you back. Only after a lot of struggle they said that they were about to ship (this was already 15 days after I ordered). I replied saying that if the shipment was going to arrive before July 3rd don't bother sending because I would not be available at that address anymore.
Guess what: They shipped, and of course, it arrived after the date.

So, I asked them to create a return label. It took them 7 days and many many emails JUST to create this label, so I could ship the parts back.

If this were the only store to buy Volvo parts online, I would just sell my Volvo.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"I looked long and hard for this old Volvo part. They not only had it in stock...they shipped it fast. I'm very pleased!"


No Avatar

Verified Customer
Rating 10/10
5/5

"Part was as advertised, shipping costs were good, and it came on time. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Parts arrived on time, intact in sealed bags. Right on."


No Avatar

Verified Customer
Rating 10/10
5/5

"Great inventory. Really quick delivery. "


No Avatar

Verified Customer
Rating 10/10
5/5

"excellent service as always! thank you for the drivers door speaker cover, looks great!"


Rating 2/10
1/5

"TERRIBLE CUSTOMER SERVICE. PUSH 3 ON THE PROMPT FOR PARTS AND AUTOMATICALLY DISCONNECTED. THE PERSON INPARTS MUST BE LAZY OR UNDERSTAFFED. FIRST AND LAST TIME ORDERING PARTS FROM THEM. HOPEFULLY I GET MY 250.00 REFUND FOR THE CORE I SENT THEM...."


Rating 2/10
1/5

"Purchased original Volvo shocks and they went bad less than three months latter. I do not even know if they were ever returned. it seems to be poor quality products. "


HIRO!!'s Avatar

Japan
Rating 10/10
5/5

"I received goods.Thanks you."


No Avatar

Verified Customer
Rating 10/10
5/5

"As advertized. Delivery was slow but was not inconsistent with what was promised"


No Avatar

Verified Customer
Rating 10/10
5/5

"Had to call to make sure I had the right part number, very helpful on the phone, easy to order online, prices better/comparable to what I could find in other stores. Will definitely use these guys again."


No Avatar

Verified Customer
Rating 10/10
5/5

"Part was exactly what I expected"


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