5/5

posted Mar-20-2010

"I ordered from them recently to get an item that I couldn't find elsewhere. At first, there was a two week delay where my shipment did not do anything, the online tracker just sat there. After two weeks, I sent them a message asking what was happening and within 24 hours they had replied and within 3 days they had figured out the problem, which was not their fault. The factory had moved locations. They apologized and moved my order to first priority and I had it within a week after that. It was easy to work with them and I would do it again. The only problem I had was how much it costs to ship. if you are planning on buying from them, try to buy a lot at once as it will be a lot cheaper that way."

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5/5

posted Feb-28-2010

"Amazing as always :) Love this place great as always! Decent ship time product as specified :)"

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5/5

posted Jan-08-2010

"Simply fantastic service! This our second order with VolumeRate. We lodged a support ticket to change our order shortly after placing it, as one of the items was no longer required. It was handled within a few hours and the order/invoice was updated immediately without issues.

Some of the items were backordered locally by our own customers, so we lodged an enquiry ticket with VolumeRate to obtain a shipping ETA. We received a response within 15 minutes from Alex, who explained that a certain item was out of stock and hence there may be a slight delay in processing the order.

We agreed to receiving two partial shipments (one for items available, the other for backordered items) -- Alex set that up for us immediately, and we received our parcel within THREE DAYS to AUSTRALIA!

We're exceedingly happy with the service we've received, our customers are even happier with the short leadtimes, and overall this has been the most pleasant business transaction we've ever taken part in to date. Keep up the brilliant work VR!

"

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5/5

posted Dec-11-2009

"Alex and the whole team at Volumerate have been awesome responding to messages and Skype chats. They were able to work with my custom requests for FedEx shipping and were able to overnight items from China to me in Atlanta, GA.

They go above an beyond what any wholesaler would ever do in China. Plain and simple, if you are looking for low price merchandise in wholesale quantities, Volumerate.com is THE BEST place to order from.

No scams, they accept PayPal at no extra charge (be wary of other people that only accept Western Union) so you are protected 100%, in the 5+ years I have bought from China I have never found another supplier that accepts PayPal without charging you 5% extra if they allow it at all.

If they do not currently carry an item you want to buy, they have an excellent sourcing team that will do their best to find exactly what you're looking for. Again, not something you find with other suppliers.

So all in all, fast & professional service combined with the security of PayPal, the ability to find what you need and rave reviews here on Reseller ratings, you would be foolish to purchase items from China through any other supplier."

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5/5

posted Nov-17-2009

"I placed my first order with volumerate.com a couple weeks ago. They have some very good prices for items needed in quantity. The order was very easy and they kept me updated on the status of the order. It took about 8 days for my order to be packaged, shipped and delivered. I consider that fairly quick service for a product being shipped from China. Overall, I was very happy with the service, product, and price. "

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5/5

posted Jun-14-2009

"Wolumerate/DX has more or less everything to can think of and to very good prices. I have traded with them for 18 months and more than $25.000. The service has been very improved the last months and shippingtime is fast. They could be faster in the process of ordering/packing, but that is not a big problem. I will stick to Wolumerate/DX for as long I'm in this business and they too."

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5/5

posted Apr-06-2009

"best online-store ever seen!!

great support via mail or skype, great prices and very fast shipping via DHL (also price for DHL shipping is very good too)

just a pleasure to deal with
i will order again!"

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5/5

posted Mar-23-2009

"Top notch service, always a pleasure to deal with.

Prices are good, even considering the high cost of shipping.

Would be great if free shipping or a cheaper shipping option was brought back for small orders."

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4/5

posted Jan-20-2009

"I have ordered some items from VR. Other than the shipping cost, it was fairly pleasurable. They have several products that are hard to find any where else. And I get what I order in very good time. If the product is defective, they will ship the good as replacement for Free!

BTW, if the Air Mail service is used for shipping is better for me! :)

Overall, I have to give them an excellent ranking. Thank you for reading..."

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5/5

posted Dec-31-2008

"8 days to process and package the order, then another 7 days to get through Customs and to the recipient.

That's pretty fast considering that the product is going from one country to another."

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