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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Vivid Seats Vivid Seats Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 344 N Ogden Avenue 4th Floor Chicago, IL 60607
    • Contact: sales@vividseats.com
    • Phone: 866-848-8499
    • Customer Support: 866-848-8499
    • Business Hours: 8:00am - 8:00pm Mon-Fri 8:00am - 7:00pm Sat 9:00am - 6:00pm Sun
    • Fax: 866-203-6177

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.20/10 6.20/10
    Chance of future purchase: Rating 7.92/10 7.92/10
    Shipping & packaging: Rating 7.84/10 7.84/10
    Customer service: Rating 8.78/10 8.78/10
    Return/Replacement policy: Rating 6.39/10 6.39/10

1,779 Customer Reviews

Rating 2/10
1/5
2016-04-27

Unimpressed

"
Not sure how they get positive reviews... I guess all is good as long as there is no issue. Had a problem with the website and got final confirmation for wrong tickets. Payment was already accepted and nothing they could do. I literally was on the phone with them in less than Five minutes from the point of the issue. The 100% buyer guarantee says that the competition just takes your money and moves on, but they do the same... Talk is cheap. They had the opportunity to fix a problem and basically told me there was nothing they would do. They are not there for you throughout the purchase. They do EXACTLY what they say the competition does. Take your money and move on no matter if there is an issue or not.
"

This review was modified by Wally22 on April 27 2016 02:59:38 PM
+ Read user comments

Rating 10/10
5/5
2016-04-26

Kayla is the best!!!

"Kayla was great and helped me out quickly . I have used Vivid Seats several times and I have ALWAYS had great service . I will continue to use them to purchase tickets. It's easier to use Vivid Seats rather than going to the venue and fighting lines and all the drama and the hastle. Thanks again Kayla for your great customer service and being so helpful!!!!"

This review was modified by Willnjill0u812 on April 26 2016 09:30:57 PM

Rating 2/10
1/5
2016-04-26

THE WORST SERVICE

"Couldn't get a refund on tickets I didn't want. They said to email them in order to cancel before they sent out a confirmation, and I did email them an hour before they confirmed the purchase, and was told I couldn't get the order cancelled because they confirmed the purchase. Then I called the customer service number and the lady told me that I could get my order cancelled and refunded but when she transferred me to another associate, they said I couldn't. They don't tell you that the tickets can't be refunded, even the associates don't know that. Never in my life have I seen a company not give a refund to a customer. Very Very disappointed and I will definitely never buy a ticket off vivid seats ever again. Shadiest company I ever seen "

This review was modified by Sadikharun4 on April 26 2016 12:57:19 PM

Rating 10/10
5/5
2016-04-26

Easy Breezy Sweet Ordering!

"Always have great experiences when ordering or buying tickets to any event from Vivid Seats!!!! Such helpful, friendly people - who take the time to check out the seats that YOU want… and, stay on the line looking & assisting in the best possible way!!! Spoke with Sandi and she was fantastic!!!!! Thanks very much!!!! : ) "


Rating 2/10
1/5
2016-04-26

NEVER DO BUSINESS WITH THESE PEOPLE EVER!!!!!!!

"Terrible experience with this company!!!!! Ordered two tickets online for a very expensive price, when I checked out it said I purchased six tickets which came to almost 1000.00. Very upset about this I called right away to simply change my order from six tickets to two tickets and the company refused to help me in any way. Wouldn't help me at all, instead told me I could sell my tickets on their site, which of course they would be making 10 percent off my sale, what a total rip off!!! Customer service was terrible and their policies are the absolute worse I've ever seen with a business in my life. TRUST ME DO NOT GO HERE FOR A SINGLE THING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NOT WORTH IT"

This review was modified by reneej4 on April 26 2016 12:55:57 PM
+ Read user comments

Rating 10/10
5/5
2016-04-25

Mariners tickets please

"I called to order tickets and it was fast and easy. I had all my questions asked and I am going to definitely buy my tickets from Vivid Seats in the future."

This review was modified by Nesto78 on April 25 2016 05:51:17 PM

Rating 10/10
5/5
2016-04-25

easy peasy

"We were 1 ticket short for king George #StraitToVegas concert April 22. I read reviews about Vivid and gave it a shot. Called customer service and it was so easy. Not only easy, but my tickets were in same section as the rest and was cheaper than face value of my other 4 tickets. Wish I had just waited and bought them all on Vivid. "

This review was modified by TexasGirlu2 on April 25 2016 02:13:20 PM

Rating 10/10
5/5
2016-04-25

Stress LESS

"I am a Canadian and am travelling to the US for a concert, I went to purchase tickets on the weekend for this concert and was worried when I read tickets would ship on June 10th as the concert is on the 17th and I would be leaving my home on the 14th. My worry was I wouldn't get my tickets in time. Joe was so pleasant to deal with and assured me that the tickets would either arrive to my address prior to my departure or he gave me his contact info so I can call and we can change the shipping address to that of my Hotel in the States. Thanks to Joe I am no longer worried about my tickets and can't wait to get to this concert!

Thanks Joe!
"

This review was modified by candacemartin89 on April 25 2016 12:30:10 PM

Rating 10/10
5/5
2016-04-25

2 THUMBS UP!!!!

"Service is very nice and helpful. A very clear understanding. "


Rating 10/10
5/5
2016-04-25

MLB Detroit

"Had 2 great experiences with VIVID will be an on-going customer. John was very professional and helpful"


Rating 10/10
5/5
2016-04-25

JEFF DUNHAM SEATS

"Was quick and easy and the rep. answered every question I had."

This review was modified by LTSPRT69 on April 25 2016 11:30:12 AM

Rating 10/10
5/5
2016-04-24

Vivid seats are awesome

"I called vivid seats to purchase Beyonce tickets for my daughter. I spoke with Ashley and she was great. Ashley was wonderful and made my purchase experience very easy because it was my first time purchasing through vivid seats."

This review was modified by Pelder911 on April 24 2016 06:32:26 PM

Rating 10/10
5/5
2016-04-22

TC is the bomb!

"TC was super friendly, professional, and helpful. I will definitely use vivid again because of her awesome service!"

This review was modified by cannedi on April 22 2016 04:47:40 PM

Rating 2/10
1/5
2016-04-22

Total scam

"I was in a rush because my daughter was texting me & I made the mistake of buying some concert tickets from this website. Once the payment was made, I realized they added a $45 per ticket service fee & that they do not offer refunds. I am not sure I will ever see the tickets but IF I do, it will be 1 week before the concert in July. I found it very interesting that I could still buy the same tickets I had supposedly already bought when I went back on the website. Shady business, beware!!!"

This review was modified by Austintexasmomma on April 22 2016 03:53:05 PM
+ Read user comments

Rating 10/10
5/5
2016-04-22

Deal of the day

"I spent hours searching for deals. I had very little success. I decided to call in and ask for deals. I received a good price on Giants vs. Cowboys tickets. Thanks Stephen, this may very well be my new go to place for future tickets. "


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