We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Vivid Seats

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Vivid Seats Vivid Seats Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 344 N Ogden Avenue 4th Floor Chicago, IL 60607
    • Contact: sales@vividseats.com
    • Phone: 866-848-8499
    • Customer Support: 866-848-8499
    • Business Hours: 8:00am - 8:00pm Mon-Fri 8:00am - 7:00pm Sat 9:00am - 6:00pm Sun
    • Fax: 866-203-6177

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 8.01/10 8.01/10
    Shipping & packaging: Rating 8.07/10 8.07/10
    Customer service: Rating 8.55/10 8.55/10
    Return/Replacement policy: Rating 6.22/10 6.22/10

2,055 Customer Reviews

Rating 10/10
5/5
2016-08-23

Great Customer Service

"Lauren Landini did a a great job getting me the seats I needed for a fair price and a discount"

This review was modified by jvergano on August 23 2016 07:39:00 PM

Rating 10/10
5/5
2016-08-23

Easy ordering process

"The prices were reasonable and the ordering process took less than 10 minutes. "


Rating 2/10
1/5
2016-08-23

Crooks!

"Bought tickets to a concert 2 weeks before the concert. The day before the concert they said my tickets were sold at a higher price to another seller. This was after I had a conformation number. Never had this happen to me or this problem. Please beware, I understand it's a business and they are trying to make the most money off the tickets. But totally not right. Give 0 Stars! And the salesman gave me tickets, but were horrible seats."

This review was modified by Jharrisjj on August 23 2016 04:46:51 PM

Rating 10/10
5/5
2016-08-23

BEST SERVICE EVER

"GREAT CUSTOMER SERVICE DOT HELP ME OUT WITH PURCHASING TICKETS SO THAT MY DAUGHTER COULD SEE CAM NEWTON PLAY FOOTBALL."


Rating 10/10
5/5
2016-08-23

"Great costumer service. Very helpful. Thank You "


Rating 10/10
5/5
2016-08-23

Fast, Easy, A+ Service!

"What a terrific experience making an over-the-phone order with Vividseats! Finding the event, section and exact seats that I wanted was a breeze and the checkout process was just as smooth. I'll definitely be coming back for future events!"

This review was modified by alkhalde on August 23 2016 07:34:29 AM

Rating 10/10
5/5
2016-08-22

Loved it !

"The service was great, on time and John Anthony did a great job in delivering the tickets!"


Rating 2/10
1/5
2016-08-22

MAJOR SCAM! RIPS YOU OFF WITH DECEITFUL CHARGES

"Do not buy from Vivent seats. They posted a price and by the time i checked out they had almost DOUBLED the price I clicked on. DO NOT BUY FROM VIVENT SEATS if you do not want to be ripped off!!!"


Rating 10/10
5/5
2016-08-22

Better seats cheaper ticket prices!

"I searched 4 or 5 sites looking for tickets to an upcoming concert in Nashville and found Vivid to have much better seats available and the price was at least $20 cheaper. I had a question on tickets that show a range of rows instead of a specific row, so I called and was very quickly taken care of by Jacob. He was very helpful and I was very pleased with the amount of time it took to complete my order. "


Rating 2/10
1/5
2016-08-22

Never Again...Not Even for Noah's Ark

"They are the worst. They sell tickets they really do not own rights to like Macy's Day Parade where I spent 3/4 time fighting to protect bad $1000 seats for my son and me. Yesterday, in desperation, I bought immediately downloadable tickets at ball field. Not immediately downloadable. Needed to be printed at home and brought to venue. When I finally reached customer support at end of 8th inning with crying 6 year old, I was advised to walk 3 long city blocks and ask Indians ticket office to print out tickets. Wrong. Game over. I have been offered "fees" of $15 on tickets of over $100 or more back. Horrible experience. Worst experiences ever. They lie, cheat, and steal. Do not use, no matter how desperate. avoid Vivid at all costs or you will regret it."

This review was modified by Mcgowse on August 22 2016 02:58:35 PM

Rating 2/10
1/5
2016-08-21

lousy seats

"Thought we were buying $30. Seats turned out they were worth $18.
What a rip off. Never again.
"


Rating 10/10
5/5
2016-08-21

Resolved

"Been an hour and half, never got tickets, and agent never picked back up.

Edit: issue has been resolved, very happy with customer service.
"

This review was modified by snoopdoggiz on August 22 2016 09:30:30 AM

Rating 10/10
5/5
2016-08-20

Great service--better than StubHub!!

"Had a problem with the site...or my tickets were bought before i could grab them...either way I called for assistance, spoke w Shelly who helped make everything better and got me even better seats. The site itself is well organized, easy to sort, and I would definitely use again. Thank you! Going to Adele tonight...!!!"

This review was modified by NimmiK on August 20 2016 03:43:25 PM

Rating 10/10
5/5
2016-08-19

Wow. So easy to purchase tickets .

"Called Vivid to purchase tickets to the Tampa Bay Rays vs Boston Red Sox. Lauren made it so easy and explained every thing perfectly . E tickets were sent immediately . Couldn't be more satisfied with this purchase . Wouldn't hesitate dealing with this vendor for tickets in the future.
Richard
"


Rating 10/10
5/5
2016-08-18

:) Excellent customer service!

"Andrew was very pleasant to talk to as well as helpful. He found us an even better deal than we started off with on our own. Very happy with the customer service. Now we all can't wait to see the concert :) Thanks again!"


Ratings Calculation Change
Learn about Our Reviews

Share Vivid Seats's store rating

Vivid Seats is a Merchant Member! Learn more

Vivid Seats is a merchant member
Vivid Seats participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,513 merchant members.