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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 344 N Ogden Avenue 4th Floor Chicago, IL 60607
    • Contact: sales@vividseats.com
    • Phone: 866-848-8499
    • Customer Support: 866-848-8499
    • Business Hours: 8:00am - 8:00pm Mon-Fri 8:00am - 7:00pm Sat 9:00am - 6:00pm Sun
    • Fax: 866-203-6177

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.43/10 6.43/10
    Chance of future purchase: Rating 8.28/10 8.28/10
    Shipping & packaging: Rating 8.23/10 8.23/10
    Customer service: Rating 8.98/10 8.98/10
    Return/Replacement policy: Rating 7.13/10 7.13/10

835 Customer Reviews

Rating 8/10
4/5
modified review posted

"I ordered a ticket, in a hurry, for my son. Miscommunication led to a need to cancel the order. Unfortunately, I agreed to the "no refund" policy. The next best thing was to list it for sale through the website. Here's to hoping I won't lose the full amount I paid for the ticket. When I had some issues, I was frustrated. There are things that could be improved upon. No one ever came to the "live chat", so I needed to call again and wait time was longer than I care for, but, every time I talked to someone there, they were kind and pleasant on the phone. A manager even called me to try to rectify the situation for me. I appreciate that!! I believe that, considering the nature of the business, they do a great job of customer service."


Rating 2/10
1/5
modified review posted

"I recommend against this site on the grounds of this charge. I purchased vivid seats tickets for my giant game and paid $954.55. When I got to the venue to pick up my tickets the tickets weren't available so I had to purchase new tickets in person at venue. I then when ahead and provided proof of purchase and kindly asked for a refund or an exchange since the tickets were not available at time of event. And they refused in meeting me half way. I then spoke to American express who stated that they spoke to vivid seats and vivid offered to give us credit to use to a different game and that I had to contact them directly, so I called customer service and spoke to a supervisor who was eager to point out that they never said such thing. Bottom line is I would never purchase through vivid seats again. They are thieves and will steal from you." "This site is terrible and I will never use it again. What they did is basically fraud.
I have now learned my lesson but would like to warn other users about what they are getting into! “This is a scam operation, avoid these sneaks”
"


Rating 10/10
5/5
modified review posted

"I purchased tickets to a Chicago Blackhawks game without any problems. Tickets arrived via fedex shipping just a couple of days later and the tickets were 100% genuine. No problems getting into the United Center at all. "


Rating 10/10
5/5
modified review posted

"Loved the customer service, I accidentally ordered tickets for a concert in the wrong state and they were nice enough to correct the error and give me tickets for the correct one, even though it was my error and they have a no return policy. I was very surprised by the customer service. They even CALLED ME. I love that they took the time to help. "


Rating 10/10
5/5
modified review posted

"I have been using Vivid seats for over 4 years now. They always have great seats available. I understand the price is sometimes above face value but they are worth it. Vivid seats does from time to time send offers for reductions on tickets which is certainly welcome."


Rating 10/10
5/5
modified review posted

"I worked with August who helped me secure 7 tickets to a Bulls game. August suggested splitting my group up, while still keeping us in the same section, which saved me close to $200!! I would have never recieved this kind of support from StubHub or TicketsNow, the other two sites I checked (and all of their prices beat StubHub, too!). Because of his great customer support, August has made me a Vivid Seats customer for life!"


Rating 10/10
5/5
modified review posted

"Extremely professional, helpful and polite. Will defineately be using Vivid in the future"


Rating 10/10
5/5
modified review posted

"Quick and easy ordering. Agent found what I needed."


Rating 10/10
5/5
modified review posted

"Josh Schiefer was awesome at helping me complete a complex transaction"


Rating 10/10
5/5
modified review posted

"I've been using VividSeats.com for most concerts and sporting events lately. The online system is helpful and user-friendly. Sales Agent Derek Allen was extremely helpful and efficient to work with as well!"


Rating 10/10
5/5
modified review posted

"Today I had the privilege of speaking with Jeff. He was very helpful and was sure to answer all of my questions. I will be sure to ask for his help again in the future."


Rating 10/10
5/5
modified review posted

"I had a great experience with Vivid Seats! Nick, the sales agent who helped me was very knowledgeable and helped me locate the exact tickets I wanted. The best part was that the tickets were in my inbox less than 20 minutes after I placed my order! I will definitely use them again."


Rating 10/10
5/5
modified review posted

"Eric G. Helped me place my order and was very helpful and friendly. "


Rating 10/10
5/5
modified review posted

"Rosie is da bomb.com. She was very helpful with finding me tickets and placing my order. I would definitely recommend using Vivid Seats!"


Rating 10/10
5/5
modified review posted

"The sales representative, August, was extremely helpful throughout the process. He gave me a few different options to accommodate my group! I'm so excited to go to the concert and will definitely be using Vivid Seats for my future ticket needs!"


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Vivid Seats is a merchant member
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