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Store InformationStore Info
Full Rating Profile
  • Vivid Seats Vivid Seats Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 344 N Ogden Avenue 4th Floor Chicago, IL 60607
    • Contact: sales@vividseats.com
    • Phone: 866-848-8499
    • Customer Support: 866-848-8499
    • Business Hours: 8:00am - 8:00pm Mon-Fri 8:00am - 7:00pm Sat 9:00am - 6:00pm Sun
    • Fax: 866-203-6177

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.19/10 6.19/10
    Chance of future purchase: Rating 7.66/10 7.66/10
    Shipping & packaging: Rating 7.63/10 7.63/10
    Customer service: Rating 8.57/10 8.57/10
    Return/Replacement policy: Rating 6.79/10 6.79/10

1,227 Customer Reviews

Rating 10/10

"thank you it was a great experience. easy to talk to and helped me get these tickets fast"

Rating 10/10

"The service as always was outstanding. I had a little problem ordering online so your help desk gave me a toll free number to call and I got Michelle Jaime......OMG, she is very friendly and walked me thru everything and the process......and no nobody ask me to write this they did however tell me about the survey, I normally do not do surveys but in this case....I had to say something, you have a real gem in Michelle. I will be calling her for all my tickets and will pass her name onto all my friends and family."

Rating 10/10

"I was helped by Altavius Rash! He was an awesome associate was very patient and did everything in his power to help Me get the perfect tickets. I had a issue on my end and he was more than willing to wait ehike I worked it out! i will definitely order more tickets in the future and I hope to get the same representative! "

Rating 10/10

"My experience with Jordon from vivid seats was awesome I was a little apprehensive about buying tickets but doing it over the phone I felt more comfortable and I am hoping the second part of acruelly going to concert will be awesome also but overall I will use this website again and refer my friends."

Rating 10/10

"Joe was very pleasant to work with! "

Rating 10/10

"Great Customer service! Thanks, Tyler! Used them one other time and was VERY pleased!!!"

Rating 10/10

"The agent (ext. 2229) was very helpful (as always). Always have good luck with Vivid. Job well done!"

Rating 10/10


Rating 10/10

"The vivid team is always quick to find the best tickets for my event over the phone. I always get my tickets on time! They are very polite and helpful!"

Rating 10/10

"This is the second time I've purchased tickets from Vivid Seats and both times have been very favorable experiences. What I really like about using Vivid Seats is the website is so easy to use and you can click on a section of seats and see where you'll be sitting and shows all of the available tickets in that section priced from low to high. Also when you scan over a section, it will also tell you how many tickets are available and what the starting price is in that section.

I did have some trouble getting my payment to go through online, so I called Vivid Seats directly. I spoke with a gentleman by the name of David Vagnetti and he was so very helpful and efficient with my ticket purchase. I think we were only on the phone together about 5 minutes and my transaction was complete. Thank you David! If you ever need tickets call him at extension 2402!


Rating 10/10

"Lauren was great on the phone.First time using vivid seats cannot wait to go to event then I will write another review."

Rating 10/10

"I asked if the tickets would be available in my email the same day as purchase and the very helpful sales person Steve Hernandez had them available immediately. Great service!"

Rating 10/10

"This was a totally new and stressful experience for me. While I had some major reservations, these were all removed because of the knowledge, reassurance, personalization, and superior customer service of my agent "A.J." THANK YOU A.J!!!!!"

Rating 10/10

"My customer service rep was Alyssa ext.2377...she was very courtesy and helped me purchase the tickets easily and quickly...ticket prices aren't bad but all the unnecessary fees are..."

Rating 10/10

"My customer service experience with Vivid Seats was phenomenal! Friendly, professional, & efficient. I will definitely use Vivid Seats again for future ticket purchases!"

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Vivid Seats is a Merchant Member! Learn more

Vivid Seats is a merchant member
Vivid Seats participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,716 merchant members.