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posted Mar-29-2012 “Hi Kjo1611,
First of all I would like to apologize for the inconvenience cause to you. We have issue a refund of $29.50 for the two products which were not delivered.
Regards,
Eden”
posted Mar-28-2012 “Hi, I am Eden and am here to help you. I understand there was a slight delay in delivering your products. Your order was delivered at 1:51 pm on March 08, 2012 in PANORAMA CITY, CA 91402. Your tracking number is 9405511201080844742207.
We sincerely apologize for the inconveniences caused.
Also the $10 refund offered is for the inconvenience caused by us.
Regards,
Eden”
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![Share](javascript:share_rating({"review_body":"I feel very sorry that I didn\u0027t come to this website and see the reviews here. I bought 2 bottles of supplement from Vitanherbs, but I got one of them overdated and the other will be overdated in 5 months. I sent email to service, and they response even without a sorry, and they let me return the goods but never mentioned about the shipping charge. It\u0027s really a bad company with bad service. Dont take risk to make deal in it.","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1519948#comment1519948","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"daodao","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Arrived with the hermetic seal open, after a month, no responses to inquiries and instead of two 5lb tubs they only sent one but did refund and didn\u0027t charge shipping. (Only charged for one 5lb tub and did not revoke the free shipping they had offered.) But you know what... who cares, no hermetic seal who knows what they put in this thing! ","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1461109#comment1461109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"Dooder8888","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 3 different items from them. 1 item showed up with a packing slip that said the others were on backlog. That was 2 months and 3 emails ago. No response at all from this company. I warn you all to never order from this company. I never will again. ","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1459651#comment1459651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"conbaker","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"well my first order was positive, got what i asked for, shipped to me very quickly, read the reviews and complains online but i am very pleased with them.100021076","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1413463#comment1413463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"rob1222","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed my order for the first time with Vita n Herbs on March 20, 2012. Here it is April 2, 2012 and the tracking number shows that nothing has yet been shipped. I called last week and left a message, which has not been returned and I called again today and was sent to a voice mail, which would not receive my message because the box was full. I will keep trying to contact the seller until I find out the status of my order.","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1410773#comment1410773","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"Mercyme","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I too would say to STAY AWAY from this company. I placed my original order on February 16th. They charged my card and then sent a partial order to me on February 23rd with a handwritten note that two items, over $30.00 dollar\u0027s worth, were on backorder and would be sent soon. I waited another three weeks and called them. They said it must have been an oversight and they would send them right away. Here it is two weeks later, March 29th, and I called again. They said they would send it out next week. I asked for a guarantee that would be done. The lady, Sarika, put me on hold for several minutes then came back and told me she had contacted the manufacturer and they would no longer be making the products I ordered!!! She promised she would credit my card back today...we will see. ","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1395027#comment1395027","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"kjo1611","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM THIS STORE! I ordered three supplements from them and received an automatic receipt in my -email box. After 7 days of not receiving any kind of notice that my order was shipped, I tried to call them during the hours that they stated they were there. I got a message saying to \u0022leave a message.\u0022 When I tried to leave a message I got another message stating \u0022We\u0027re sorry, the voice mail box is full\u0022! To date, 10 days after I placed my order I still have not received it, but they charged the $60 to my credit card!<br><br>Update one week later: My order finally came and it was correct. That being said, I was still never able to reach anyone by phone and I never did receive any kind of notifications. I did receive an email from them after this review was posted. The letter offered me $10 to remove the bad review! They did, however, apologize and sounded like they were trying to get their act together.<br><br><br>In answer to Eden\u0027s comment: Your exact words were, \u0022Also as a compensation for all the inconveniences caused, we will refund $10 in your card if you remove the negative review.\u0022 Sounds like a bribe to me.","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1317155#comment1317155","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"Sanellio113","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a company I would definitely stay away from. They don\u0027t keep their commitments and are not honest. I have been waiting 3 weeks for my order and they keep coming up with excuses. We will see if it arrives. Stay away. ","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1344305#comment1344305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"artman77","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"they don\u0027t answer the phone. they decided to replace the product i ordered with a cheaper brand. it took them 3.5 wks to fill my order.DONT ORDER ANYTHING FROM THIS WEBSITE, THEY DONT UNDERSTAND CUSTOMER SERVICE>","link":"http:\/\/www.resellerratings.com\/store\/Vitanherbs_com\/comment\/1309519#comment1309519","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitanherbs_com.jpg","store_name":"Vitanherbs.com","username":"rosewhite","rating":"1"}, "single");){kind=link}
"I placed an order and the next business day I received an email stating that the item had shipped, with tracking information provided. I waited and waited, and a week later the post office still had no record of ever receiving the package. I sent an email to ShopBestNaturals.com with no response(not realizing this was actually Vitanherbs.com until I saw the signature line in their eventual response-- I did do a search for ShopBestNaturals before placing my order and found no negative feedback, because all the poor feedback is instead tied to Vitanherbs which is frustrating) and no one ever picked up the phone at customer service-- it's just a sketchy-sounding voicemail message.
Finally sent a message demanding to know where my package was, which is when I was told to be patient, that the item was backordered. I did receive my order less than a week after receiving that message, but it was very frustrating that the company kept me in the dark about my order, didn't voluntarily provide any updates for a product I had already been billed for, and only responded to me when I threatened to dispute the charges because I was worried that I'd been scammed. This certainly does not inspire confidence in customers and I would recommend a company that doesn't feel so untrustworthy."