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Ratings & Trust

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Full Rating Profile
  • Vitality Medica
    • Address: 7910 S 3500 E Ste. C Salt Lake City, UT
    • Contact: support1@vitalitymedical.com
    • Phone: 801-733-4449
    • Customer Support: 1-800-397-5899
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

4,214 Customer Reviews

Rating 2/10
1/5
2015-02-02

"Horrible Customer service. Great when you buy from they but horrible if anyhing is wrong. I need an repair on A INOGEN O2 Concentrator I bought from them. It took over a week to get it. I sent it to Inogen. USPS took 2 days to deliver and it took them 28 days to get it back to me and it was in worst shape than when I sent it. This was Inogen's fault and not Vitality. But I have requested aanother RMA from Vitality and it is going on 2 weeks and do not have one. They ignore all communications."

This review was modified by bigcitybob on February 02 2015 12:34:26 AM


Rating 2/10
1/5
2015-01-12

"DO NOT USE THIS COMPANY. They have the worst customer service I have ever seen. Their motto is 11 years TRUSTED SERVICE....NO, They are a sham. False advertising. I asked to exchange a pair of arthritis gloves for my 93 year old Dad and they refused to do so. Said one package was opened. They first gave me a run around when I tried to get a RA # well in time before the 30 days. Then I get a note back saying the returns department has to review it. Then they said NO.

NOT only will I never order anything from them, but I am making my mission to tell everyone not to do so also. They are a joke of a company. After reading other bad reviews, I wish I had done so sooner. "


Rating 2/10
1/5
2014-12-19

"I WILL NEVER PURCHASE ANYTHING THROUGH THIS COMPANY AGAIN. I even called them to make sure what I ordered was in stock (I was told it was) but then two days later I get an email stating the it is backordered until the end of Jan next year. They blamed the manufacturer, I called them, they blamed Vitality Medical. Because of this a family member will not be getting a Christmas present this year. Well fucking done."

This review was modified by Pissed-off... on December 19 2014 08:42:20 AM

Rating 2/10
1/5
2014-11-28

"DO NOT USE THIS COMPANY. VMs complete disregard for customer service is supported by their inattention to product detail, "restocking fees," return-at-your-own-expense policy and several-month delay of what little reimbursement they "allow." You will be better served using a local pharmacy or medical-supply store. "

This review was modified by silveradokid on November 28 2014 12:56:07 PM

Rating 4/10
2/5
2014-11-13

"No problems with the product or delivery, but I used a one-time email address to place order with Vitality Medical, and within a month, that email address was subscribed to multiple mailing lists without my permission. I would not trust this company with my information."

This review was modified by SpamMeNow on November 13 2014 05:22:00 PM

Rating 2/10
1/5
2014-10-14

"Terrible customer service! I purchased an OptiChamber with mask from this website for my 2 year old daughter. She has asthma, and was just moved to an inhaler from daily breathing treatments. The website did not list age groups with the various sizes, so I ordered a small thinking it would work. When I received it, the box noted that a size small is for 0-18 months. I did not open the box and contacted customer service to exchange for the correct size. They emailed me back and told me to call to set this up. I called 3 times only to get voicemail. I emailed again and was told they this company does not do exchanges. I have to pay to ship it back and return it, pay a 20% re-stock fee, and then order the size I need and pay for shipping a third time. Absolutely ridiculous! It is their lack of information that led to me ordering the wrong size. First time I have ordered from this company and I will not order from them again."

This review was modified by jsherrock22 on October 14 2014 11:50:12 AM

Rating 2/10
1/5
2014-10-03

"Lousy service. After delays in my order I called and was assured that I would be contacted if there were any problem. Two weeks later when I called I was told the order was cancelled "


Rating 2/10
1/5
2014-07-08

"I order some items from this place and their send me 2 wrong parts,..I tough well,. is a mistake I will just let them know and their will assist me with a RMA to return and problem solved...WRONG!!! after several emails and request for RMA this people ignore me ALL THE TIME!, I even told them I will pay the shipping from my pocket even when was their fault.,

I never receive a satisfactory respond, their just ignore me,.
I don't have complaint for the quality and prices cause are fair quality and prices are ok, is just the tech support, so BAD that make me look for other stores,. in 14 years buying online this is the first store with so bad support"


Rating 2/10
1/5
2014-06-02

"They sent me the wrong order and I informed them that I am allergic to what they sent me and they refuse to refund my money. I am a disabled veteran, still fighting the VA to get my disability, and since I am under home health I am home bound. I can only go to doctor appointments. I am recovering from another surgery and I need the money to order the correct product from another company because they do not take responsibility for their mistakes. I was blamed when the item# matches the item# on the product I have here, so they messed up and refuse to give me a refund. They refuse to reply to me."

This review was modified by eyedosue on June 02 2014 01:48:47 AM

Rating 2/10
1/5
2014-04-18

"Cancelled my order without e-mailing because of "suspected fraud". No follow up and claimed they called the phone number however I question that. Due to our schedules and travel, I suspect they did not get an answer and chose to cancel rather than try the alternate phone number. Very frustrating."


Rating 10/10
5/5
2014-04-12

"My purchase came in very son and in great condition, I´ll be purchasing through VM more often
"


Rating 2/10
1/5
2014-01-07

"Short story-
Ordered O2 concentrator and O2 Kit on Dec. 13 for two day fed ex delivery. These items were not in stock, but I was not notified of this. After about a week, I called and they said it was being shipped that day. Not true. Didn't ship for several days because it was out of stock. Then only the O2 concentrator shipped. The O2 concentrator is worthless without the O2 kit. After 6 more calls and broken promises regarding delivery dates, I still don't have the O2 kit (today is 1/7/14).
Additionally, my doctor tried to fax the prescription one evening at around 7pm. Tried several times and concluded that I had given him the wrong number. After another call to Vitality Medical, I was told that they "turn off their phones" in the evening, so the fax was never received. Had to get back to my doctor (3 calls) to have him send the prescription before 5pm Utah time.
What should have been a quick 15 minute internet order with delivery 2 days later as promised, 23 days + 10 calls later, I'm still waiting ... I'll never use them again."

This review was modified by dlarue on January 07 2014 01:31:24 PM

Rating 10/10
5/5
2013-09-16

"Everything is great but I wish there were more discounts."


Rating 10/10
5/5
2013-09-02

"My order arrived sooner than expected! All supplies were of excellent quality and exactly what I needed for a weekend visit from a parent with Alzheimer's. Thank you!"


Rating 10/10
5/5
2013-08-21

"Great online retailer. I've place two orders so far and I received them in record time. Great prices. Will continue to use them."


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